UX Planet

DECEMBER 6, 2024

How can you balance functionality with aesthetics, ensuring your app is both intuitive and visually appealing? Lets discuss why educational app design is essential and what practices you can follow to deliver a smooth experience to your students. Accessibility: Inclusive design embraces diverse learning styles and needs.

Feedback Software

Userpilot

NOVEMBER 14, 2024

In this article, you will explore why customer expansion matters for your SaaS growth, discover various customer expansion tactics, and learn how to embed them in successful expansion campaigns. This metric helps SaaS companies track the effectiveness of their expansion efforts. What is a customer expansion strategy?

Data Visualization

Userpilot

JULY 19, 2025

For SaaS, it must be framed in the context of how they use your product and their jobs-to-be-done. Product design teams and UX researchers can personalize in-app guides and UI to solve persona-specific problems. This helps them avoid implementing one-size-fits-all in-app flows or overwhelming users with irrelevant features.

User Testing

Userpilot

APRIL 16, 2025

This statistic buttresses the importance of personalization during app conversion optimization. First, though, let's explore what app conversion is and how you can determine a good conversion rate for your mobile app. What is an app conversion? What is a good conversion rate for an app?

Feedback Software

Userpilot

APRIL 16, 2025

Help center software allows you to juggle feature rollouts, bug fixes, and user onboarding without keeping up with endless tickets. By using in-app support solutions for quicker issue resolution, you can maintain smooth experiences without sacrificing precious hours. What are the different types of help center software?

Analytic Tools

Arkenea

APRIL 10, 2025

In a fastmoving digital economy, many organizations leverage outsourced software product development to accelerate innovation, control costs, and tap into global expertise. Table of Contents What Is Outsourced Software Product Development? What Is Outsourced Software Product Development?

Analytic Tools

UX Planet

APRIL 19, 2025

How New Heuristics Are Reshaping the Creative Process Between Humans andMachines Image generated byChatGPT When the wave of generative AI tools began flooding the market, I must confess my reaction was mixed: a sense of fascination for the possibilities and concern for the ethical challenges looming on the horizon.

Generative AI

Userpilot

MAY 17, 2025

Everyone enjoys using mobile apps in their native language. In fact, 52% of users have abandoned a mobile app due to poor localization , and over 60% of B2B buyers say theyll choose a localized product over a more expensive one in a foreign language. Why invest in a mobile app localization strategy? How do you go about it?

Analytic Tools

Userpilot

APRIL 24, 2025

Stripe: Product Manager, Local Payment Methods Cost Optimization Stripe is a financial infrastructure platform for businesses. A product leader with 7+ years of experience in product management or a related field who has successfully built and scaled complex systems at a global level. Who would be the best fit for this job?

Research Software

Userpilot

JULY 22, 2025

Fully in-house with developer resources Using a basic open-source tour library We don’t have a formal onboarding process yet We’re looking for a no-code onboarding wizard What’s most important in an onboarding wizard solution for you? Still, clunky as it was, it served its purpose as an onboarding solution.

Analytic Tools

Userpilot

JULY 12, 2025

Increasing new user activation Boosting feature adoption Improving trial-to-paid conversion How do you currently analyze in-app user behavior? The tools you use determine the depth of your behavioral segmentation capabilities. Basic analytics (e.g., You have the goals, now get the tool that makes it easy.

Analytic Tools

Userpilot

JULY 22, 2025

Based on user behavior and in-app actions. With Userpilot, you can move beyond static email campaigns and leverage in-app messaging triggered by user behavior. To make that happen, onboarding teams often have to stitch together a patchwork of tools. Personalizing communication based on user behavior. Customer data in Salesforce.

Onboarding KPIs

Userpilot

JUNE 5, 2025

As a product manager at Userpilot, I’ve had the chance (and let’s be honest, responsibility) to try out major onboarding automation tools in this space. That includes Appcues, Userflow, Userguiding, and Pendo, besides our own platform. Starts at $299/month for 2,000 MAUs Appcues – Best tool for mobile onboarding automation.

Data Visualization

Userpilot

JUNE 20, 2025

Looking for a good user onboarding tool and wondering if Product Fruits is the best option for your SaaS company? In this post, we’ll examine which Product Fruits competitor is the better digital adoption platform for your needs. In-app announcements. Basic analytics. No AI-based user sentiment analytics.

Analytic Tools

Userpilot

MARCH 30, 2025

According to a 2024 analysis , on average, over 95% of users who download a new mobile Android app abandon it within the first 30 days. This stark statistic underscores a simple truth: a solid mobile app engagement strategy is essential for your app’s success. Put simply, app downloads are great but insufficient.

Analytic Tools

Userpilot

MARCH 24, 2025

Their customers rely on their offline-first mobile app to guide them through complex fieldwork. In this role, you will define and execute the mobile product strategy, enhancing the user experience for field service professionals while driving seamless integrations with enterprise systems. Who would be a BAD fit for this job?

Analytic Tools

Userpilot

MAY 28, 2025

Youve seen great success with your product and want to turn it into a mobile app. As a product manager, Ive seen it become a constant loop of juggling SDKs, waiting on engineering sprints, patching together feedback tools, and praying your analytics make sense. Meanwhile, your users churn because they find the app confusing.

Data Visualization

Userpilot

JULY 12, 2025

Email sequences and support docs We have some basic in-app checklists We don’t have a formal process How do you announce new features to drive adoption? Mainly through email newsletters In-app, but it’s one-size-fits-all We struggle to announce features effectively How do you identify why trial users don’t convert?

Data Visualization

Userpilot

FEBRUARY 13, 2025

Data visualization tools help turn your messy spreadsheets into clear, interactive insights. Because product analytics should be easy and accessible for everyone, not just data experts. So where do you find the right tools? What are data visualization tools? How do data visualization tools help product teams?

Data Visualization

UX Planet

JUNE 19, 2025

As technology moves beyond flat screens into 3D spaces, designers face a new challenge: creating experiences that users don’t just see, but step into. Feedback System responses (visual, audio, or tactile) that confirm user actions. Example: Seeing your hand hold tools during VR training. Essential for usability and engagement.

Data Visualization

Userpilot

JULY 23, 2025

Low initial engagement from students or educators Users getting lost or stuck in the platform Onboarding isn’t personalized to different user roles Lack of visibility into where users drop off How do you currently encourage feature adoption post-onboarding? The solution isn’t a bigger marketing budget.

Analytic Tools

Userpilot

JULY 23, 2025

Low initial engagement from students or educators Users getting lost or stuck in the platform Onboarding isn’t personalized to different user roles Lack of visibility into where users drop off How do you currently encourage feature adoption post-onboarding? The solution isn’t a bigger marketing budget.

Analytic Tools

Gainsight

JUNE 25, 2025

. “Think about those meaningful moments, where customers might be talking and engaging, that you could take advantage of: work where they are working, educate them where they are asking to be educated,” says Johnston. Don’t underestimate the power of in-app engagement, Johnston notes.

Analytic Tools

Gainsight

APRIL 16, 2025

That customer journey includes onboarding emails, help center articles, Academy courses, support tickets, in-app tooltips, CSM check-ins, community threads, and product updates. Its powered by many: Support provides reactive solutions. Customer Education creates proactive guidance. Product enables in-app nudges and learning.

Customer Experience

UX Planet

FEBRUARY 6, 2025

To address this gap, Fintech companies and neobanks have transformed the financial services landscape by launching apps that break away from traditional banking approaches. These platforms are not only distinguished by their vibrant, authentic and eye-catching interface designs but also by their innovative approach to customer engagement.

Banking

Messages that Matter

JULY 11, 2024

Messages that Matter Messages that Matter Assessment explains how BI vendors can easily solve the problem By Lawson Abinanti, Messages that Matter For the 10th year in a row, lack of differentiation permeates the Business Intelligence & Analytics market which made me imagine why and how to solve the problem. What is a position?

Differentiation

Userpilot

MAY 17, 2025

In the early 2000s, going online meant sitting at a desk, when apps were websites, and people had more time. However, by 2020, we began spending 2x more time on mobile apps than on desktops because its faster and easier. What makes mobile app onboarding different? Today, users expect to get value in seconds, not minutes.

Onboarding KPIs

Userpilot

JUNE 25, 2025

Let’s be honest: most app monetization strategies are outdated and even downright annoying to users. In this article, I’ll share my seven proven strategies designed to drive sustainable app growth over the long term. How to choose the right mobile app monetization model? Take Canva, for instance.

Analytic Tools

Userpilot

JUNE 30, 2025

Video onboarding can be the solution you need when text-only tutorials are driving your users away. But videos provide a more human way to guide and demonstrate how your app works, and drive customer retention. This contextual in-app guidance will help users navigate your app better and drive product adoption.

Onboarding KPIs

UX Planet

JUNE 1, 2025

Over time, it has evolved from a simple set of metrics into a comprehensive system for understanding user behavior at each stage of the product journey PostHog,2023. Additional statistics reinforce this argument: 74% of SaaS companies consider their product the primary driver of growth OpenView, 2022.

User Testing

Userpilot

DECEMBER 31, 2024

An in-app resource center is crucial to delivering a top-notch self-serve experience. Also, you can use it to drive customer success and build loyalty through on-demand in-app support. Userpilots knowledge base integration supports various other platforms, too. Userpilot resource center analytics. moment faster.

Embedded Analytics

Userpilot

JULY 17, 2025

Manual tracking in spreadsheets Using a dedicated analytics tool We aren’t actively tracking it When a user shows signs of churning, what’s your typical response? Userpilot can help you understand user sentiment, identify friction points, and build in-app experiences that guide users to value. Under 3% is excellent.

User Testing

AB Tasty

JULY 3, 2025

He previously held senior roles at Boohoo Group, Journey Further, Sky, and Visa, where he led teams across experimentation, analytics, and digital product. Follow David Elissa Quinby Elissa Quinby is the Head of Product Marketing at e-commerce acceleration platform Pattern , with a career rooted in retail, marketing, and customer experience.

User Testing

Lenny Rachitsky

JULY 11, 2025

If you’re a premium subscriber Add the private feed to your podcast app at add.lennysreads.com Ben Erez is a former PM at Meta, the first PM at three different startups, and now a full-time interview coach and educator.

Definition

Gainsight

FEBRUARY 27, 2025

Cummings III, CEO at Dataplant and Director of Education at Gen AI Works Samuel J. Cummings III has built his career at the intersection of AI, Customer Success, and education. The post Celebrating Black Voices in Customer Success With Gainsight appeared first on Gainsight Software.

Data Visualization

Userpilot

MARCH 30, 2025

The Pendo Mobile feature is good at what it intends to do: improve the mobile app experience. While Pendo is known for its top-notch product analytics and in-app guidance features, the mobile offering often receives mixed feedback, especially regarding pricing, implementation complexity, and feature limitations.

Data Visualization

Userpilot

JULY 17, 2025

Your current tools and strategies determine the next best step for improving your lifecycle messaging. Mailchimp, HubSpot) We have some in-app messages, but they’re basic A mix of different tools that aren’t connected We don’t have a clear strategy yet It’s time to automate and personalize your lifecycle messaging.

Onboarding KPIs