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Free vs Paid Analytics Platforms: How to Choose One (+ Best Tools in Each Category)

Userpilot

Analytics tools offer a competitive advantage for companies investing in prolonged product growth. However, not all companies can invest precious resources in an analytics tool. In reality, some companies are better served using free vs paid analytics platforms. There are different types of analytics tools.

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Product in Practice: Getting Value Out of In-App Surveys Takes Iteration

Product Talk

Ellen Juhlin , a product coach and Product Talk instructor, shares several ways that she used in-app surveys to collect feedback and create regular touch points with customers. In each instance, Ellen found a solution that didn’t require too much time or technical know-how to set up.

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Guide to Knowledge Base Creation For SaaS: Steps, Best Practices, and Tools

Userpilot

Building a knowledge management system can stem the tide, keeping your customers happy and ensuring your support agents can focus on more important tasks. In this article, we will explore all you need to know about knowledge bases and how you can create a knowledge management system that works. Play video tutorials directly in-app.

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What are Customer Insights [+ Examples and Best Tools]

Userpilot

That said, let’s go over what type of data you can collect and explore some customer insights examples you can learn from. Online reviews to understand attributes that customers value most, such as specific features, ease of use, customer support, pricing, and so on.

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Best Examples of AI in Marketing: Tools & Best Practices

Userpilot

Artificial intelligence is revolutionizing our everyday lives, and marketing is no different, with several examples of AI in marketing today. It shines a spotlight on: Famous marketing brands that have integrated AI technology. AI-powered marketing tools. Examples of AI in marketing abound all around us today.

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Is your engineering team experiencing alert fatigue? Ask these 8 questions

Intercom, Inc.

Alert fatigue is a common problem among engineering teams that handle operations and maintain infrastructure. The result is lots of semi-meaningful alerts, noise, context-switching, and multitasking for the on-call engineer. We introduced regular alert review sessions for teams dealing with frequent alerts.

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How to Conduct a UX Audit in SaaS

Userpilot

In the world of SaaS, having a seamless user experience can make or break your company's success. Review and analyze to identify improvement opportunities. There are several UX audit tools to consider when looking for options. These include Userpilot , Google Analytics, Hotjar, and UserTesting.