Userpilot

MAY 17, 2021

Go ahead and skip directly to the product marketing KPIs list or continue to read if you’re just starting out and looking to understand more about what product marketing is first. What is a Product Marketing KPI metric? Product Marketing KPIs vs Product Marketing OKRs. What is a Product Marketing KPI metric?

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Onboarding KPIs Analytic Tools Feedback Software Product Marketing 98

Userpilot

NOVEMBER 19, 2022

Having trouble deciding which customer service KPI to use? There are some vanity metrics among the KPIs for customer service. So let’s look at the most important KPIs that will help you create strategies to provide superior customer service and boost retention. What are customer service KPIs? Net Promoter Score.

Onboarding KPIs 98

Onboarding KPIs Data Visualization Reporting Tools Customer Experience 98

Userpilot

JANUARY 16, 2024

A potent tool, ChatGPT has proven to be a strategic addition to the product management toolkit, churning out ideas in even the most unlikely scenarios. TL;DR The machine learning-powered ChatGPT can help product managers generate ideas, conduct market and user research , analyze data (app store reviews, user feedback, etc.),

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ChatGPT Data Visualization Onboarding KPIs Research Software 105

The Product Coalition

MARCH 6, 2019

If you’re a mobile app product manager there’s a whole additional layer of complexity to add to that cake. Your software needs to be updated frequently and to the satisfaction levels of the app store gatekeepers. Simply follow the below steps and tick them off in turn to deliver the best mobile app product you can.

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Analytic Tools Feedback Software Research Software Data Visualization 60

The Product Coalition

JULY 8, 2020

It’s time to stop passively observing your analytics and start engaging your users. It all starts with user feedback. The data you can use in your daily job is either operational (analytics) or experiential (feedback). First things first, what’s the problem with Analytics data? Let’s take an example.

Feedback Software 82

Feedback Software Data Visualization Customer Feedback User Testing 82

Userpilot

JUNE 15, 2022

Learning to differentiate between the two can help you understand your SaaS business in greater depth and drive customer retention. The median NRR rate for public SaaS businesses is 114%, whereas, for private companies, the rate is between 60% and 148%. Then you can improve in-app experiences to reduce churn and downgrades.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52

Userpilot

APRIL 7, 2024

When it comes to boosting your product growth, user tracking tools can make your life a lot easier. But how do you know you’re picking the right tools? In this article, we share key insights on user tracking tools based on their use cases, which will hopefully help you make up your mind. Analytics features.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Revulytics

SEPTEMBER 18, 2019

Revulytics sponsors a series of Product Management Today webinars featuring innovative ideas from top software product management thought leaders. Why should product managers care about analytics, and where should it fit into? Why should product managers care about analytics, and where should it fit into?

Data Visualization 75

Data Visualization User Testing Information Product Research 75

The Product Coalition

SEPTEMBER 9, 2022

As companies usually have many different KPIs, maintaining or growing customer retention is a key KPI that each business commonly shares. You might also be interested in Mobile app KPI dashboard examples and how to use them What is customer retention and why is it so important? How do I measure my retention rate?

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Feedback Software Analytic Tools User Testing Data Visualization 120

Userpilot

AUGUST 30, 2021

Which product analytics tools should you be using? How many analytics tools do you need? And what type of analytics really matters for a product marketing manager? By the end, you'll know the only type of analytics tools you really need as a PMM. What is product analytics?

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Reporting Tools 98

Userpilot

MAY 8, 2024

And how to build a dashboard for your customer success team using Userpilot analytics ! Userpilot is a product adoption and customer success solution that allows you to create custom dashboards. You can choose an existing report, a text block, or create one of the 4 main analytics reports (Trends, Funnels, Paths, Retention).

Data Visualization 105

Data Visualization Dashboard Onboarding KPIs Analytic Tools 105

Roadmunk

OCTOBER 12, 2017

Listen to it below: For context: As a company that builds roadmapping software for product people, we’re immersed in the product community. Inga manages the team responsible for Squarespace’s analytics platform—which their clients rely on to get data-driven insights about their websites and e-commerce stores.

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Artificial Inteligence Data Visualization Feedback Software Analytic Tools 55

Userpilot

JANUARY 23, 2023

To hit the targets, customer success managers should incorporate initiatives such as: – Track product usage patterns and proactively prompt engagement with in-app flows. – Use different types of surveys to collect customer feedback. – Contextually prompt upgrades with in-app messaging.

Feedback Software 97

Feedback Software Analytic Tools Onboarding KPIs Customer Experience 97

Gainsight

FEBRUARY 20, 2019

Gainsight PX is a product experience platform that helps users find value in the features you worked so hard to create. Increase adoption through easy-to-use, in-app engagements and fuel your roadmap with data-driven user insights. After this initial announcement is made, Product then sets up in-app guides. SCHEDULE A DEMO.

Customer Experience 45

Customer Experience Onboarding KPIs Analytic Tools Feedback Software 45

Userpilot

SEPTEMBER 2, 2020

What are the best tools for user activation and feature adoption? Which tools do you guys use for user retention? What tools should I use to boost my feature engagement? so we thought – let’s collect the most helpful tools for each stage of the marketing funnels and user journey. Product Growth Tools: Activation.

Data Visualization 78

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 78

Userpilot

NOVEMBER 24, 2022

This article examines the RACE framework: what it is, why you should use it, and how to implement it in your SaaS. Goals in your analytics could include “Booked a demo” or “Signed up for the newsletter.” RACE is KPI-powered and based on a performance improvement process. In-app review request.

Feedback Software 98

Feedback Software Analytic Tools Framework Onboarding KPIs 98

Userpilot

JANUARY 15, 2021

Without product analytics, how do you know how to move the needle with your product growth? If you’re only beginning your adventure with product analytics, looking at all the usage data may seem overwhelming at first glance: Source: Heap. Here are the need-to-know takeaways: What is Product Analytics? What is Product Analytics?

Data Visualization 90

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 90

Userpilot

OCTOBER 3, 2023

Wondering what customer journey KPIs align with your business goals? Customer journey KPIs, alongside product analytics , help product teams understand if they’re meeting their goals. This article will explore 15 essential customer journey KPIs that help you better understand your customers and make data-driven strategies.

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Onboarding KPIs Customer Experience User Testing Customer Feedback 105

ProductPlan

NOVEMBER 20, 2020

Ensure your customer research includes room for this type of feedback along with bigger picture areas to understand your product’s reputation. Especially since onboarding is about people as it is about software, it’s not just the friendly pop-ups and helps documentation. Onboarding. Accounting. Dead ends and bailouts.

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Onboarding KPIs User Testing Customer Experience Product Research 52

Userpilot

NOVEMBER 6, 2023

Increase upsells with contextual upgrade in-app messages. Userpilot can help measure customer growth and boost retention by tracking user behavior and creating proactive solutions to remove friction, reduce churn, and prompt feature discovery. Identify detractors and proactively reduce churn. How different metrics affect MRR.

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Onboarding KPIs User Testing Feedback Software Analytic Tools 103

Userpilot

JULY 26, 2022

Looking for the right retention KPIs to track and improve your customer retention rates? Customer retention is the key ingredient when it comes to growing your SaaS product without having to acquire new customers. So let’s find out what retention KPIs you should start tracking! What are retention KPIs in SaaS?

Onboarding KPIs 98

Onboarding KPIs Feedback Software Analytic Tools Customer Feedback 98

ProductPlan

OCTOBER 8, 2019

Now it’s time for onboarding, collecting feedback, increasing usage, and eventually winning the renewal. Whether or not this is a KPI your company is actively measuring, it’s still essential to the long-term viability of your product and business model. Some you’ll find from your data and analytics.

Customer Experience 46

Customer Experience User Testing Customer Feedback Onboarding KPIs 46

Userpilot

JANUARY 16, 2023

Driving feature adoption is a crucial, yet exceedingly challenging, part of running a SaaS company. Feature adoption measures how engaged users are with a particular feature of your software product. In-app survey created with Userpilot. The best way to track activated users is through the use of analytics tools.

Onboarding KPIs 98

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 98

ProductPlan

SEPTEMBER 9, 2019

For product managers, KPIs also provide an easy filter for feature prioritization—if it isn’t expected to impact a KPI, then it shouldn’t be prioritized over something else that will. And what happens if those high-level KPIs appear to run counter to customer feedback? Relying on your instincts isn’t sustainable.

Data Visualization 62

Data Visualization User Testing Customer Experience Customer Feedback 62

Mixpanel

JULY 9, 2021

Product analytics isn’t just a “nice to have” tool to add to your stack of tech solutions that may or not help you grow. Like most everyone else in SaaS, I know that product analytics are helpful for growth—that’s why I started using Mixpanel five startups ago. And my hope is that it will help you, too.

Analytic Tools 59

Analytic Tools Data Visualization Feedback Software Startups 59

Userpilot

NOVEMBER 11, 2020

DAUs/MAUs – Flow Analytics – Pirate Metrics – Time To First Value – Usage Analytics. By recording the user’s job title or priorities for using your app (which can be done during the Sign Up Flow or via the Welcome Screen ), you can Segment users to provide more relevant onboarding for their needs.

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Onboarding KPIs Analytic Tools Feedback Software Data Visualization 126

Intercom, Inc.

JULY 6, 2021

You’ll either need to set up regional teams to provide round-the-clock coverage or look into self-service solutions such as chatbots or a knowledge base to help customers during off-hours. Support leaders say robust tools, KPIs, and handoff practices are key. Invest in workforce management resources.

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Customer Experience Data Visualization User Testing Customer Feedback 232

Userpilot

OCTOBER 7, 2020

When in-app messages are best for driving new feature adoption. It means they have to re-learn how to use your app. What other messaging are you sending users at the same time? With our three factors in mind, it’s easy to build a framework for evaluating channels and messaging. Other channels to think about.

Onboarding KPIs 76

Onboarding KPIs Customer Experience Analytic Tools User Testing 76

Product Management Lessons from the Trenches

SEPTEMBER 11, 2018

You reach out to all department heads and request to get data for your analysis: Marketing team for data on campaign conversion, customer support for data on call volumes, account team for data on customers feedback, product data for usage, etc. For Facebook/social apps this is >50%).

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Data Visualization Dashboard User Testing KPI 170

Userpilot

JUNE 25, 2021

Do you want to build an efficient SaaS Product Marketing strategy, but are not sure where to start? There is so much involved in creating a great strategy, from target audiences to KPIs to customer journeys, but Userpilot is here to help. So how do you create a successful SaaS product marketing strategy? Key Takeaways.

Research Software 85

Research Software Analytic Tools Feedback Software Onboarding KPIs 85

Gainsight

AUGUST 15, 2021

But you can’t make every in-product message your top priority all the time. Here’s a typical hierarchy to follow when you’re trying to determine which engagements to publish in order of highest to lowest priority: Product Announcements: This includes planned maintenance, any critical messaging, and release announcements.

Customer Experience 52

Customer Experience Onboarding KPIs Government Customer Feedback 52

Gainsight

JULY 22, 2021

But you can’t make every in-product message your top priority all the time. Here’s a typical hierarchy to follow when you’re trying to determine which engagements to publish in order of highest to lowest priority: Product Announcements: This includes planned maintenance, any critical messaging, and release announcements.

Customer Experience 52

Customer Experience Onboarding KPIs Government Customer Feedback 52