UX Planet

FEBRUARY 1, 2024

It will integrate live shopping updates, investment tracking, credit and debit card transactions from multiple banks, bill management, goals tracking, insurance and loan details, tax calculations, and insights on optimising savings. The finance management app could increase user satisfaction by 35% through customization.

Analytic Tools 89

Analytic Tools Data Visualization Research Software Reporting Tools 89

Intercom, Inc.

JUNE 19, 2018

On a recent night out in London, Tristan Watson discovered the value of great customer support, when his bag full of electronics, video equipment and personal items was stolen from a pub. The first sign that the thieves were on the move came when Tristan, CEO of a startup accelerator, was contacted by his bank, Monzo , through their app.

Reporting Tools 216

Reporting Tools Research Software User Testing Customer Experience 216

Userpilot

APRIL 11, 2023

If customers are the lifeblood of any business, then customer retention is the glue that holds it all together. However, the average customer retention rate by industry varies wildly. CRR is often influenced by multiple factors, from customer service to customer experience and anything that impacts customer satisfaction.

Feedback Software 92

Feedback Software Analytic Tools Data Visualization User Testing 92

The Product Coalition

OCTOBER 1, 2022

This article is focused to give you an overview of all the crucial aspects of an insurance mobile application. The payment gateways should include all the common online payment methods like cards (both credit and debit), UPI, Paypal, online banking, etc. This in turn leads to increased customer satisfaction.

Data Visualization 172

Data Visualization Artificial Inteligence Development Technical Review 172

Userpilot

AUGUST 18, 2022

Customer advocacy is a powerful force for driving business growth without breaking the bank. There is nothing more important to a brand than making its customers happy. But what exactly is customer advocacy and how can you use it to your benefit? Segment users based on their jobs to be done to give engagement a boost.

User Testing 90

User Testing Customer Experience Customer Feedback Feedback Software 90

Userpilot

SEPTEMBER 11, 2023

Whether you’re launching a new product or releasing a new feature/version of your product, this article will guide you through the different launch phases and help you create an effective product launch strategy. This way, your entire product roadmap will be driven by actual user needs rather than a simple gut feeling.

Product launches 96

Product launches Product Research Data Visualization Research Software 96

Userpilot

JANUARY 24, 2022

If a product drastically exceeds the customer’s expectations that were set by the sales team, it’s likely to inspire high levels of customer loyalty. So it’s in the interests of all SaaS companies to create Wow Moments for their users. And in this article, we’ll show you how to do just that. Conclusion.

Analytic Tools 94

Analytic Tools Research Software Data Visualization Customer Experience 94

Userpilot

JANUARY 10, 2024

Looking for the best ways to conduct user research and gather actionable insights? Whether you’re building a product from scratch, updating something on your platform, or just want to listen to users and create better experiences , this article provides the guide you need. We covered: The benefits of proper user research.

User Testing 91

User Testing Research Software Analytic Tools Feedback Software 91

Userpilot

APRIL 30, 2024

This article will look at the most successful SaaS companies, so you can decide if you want to invest in them for your business. It is a popular choice for both B2B and B2C industries looking to collect information and interact with users. There are many SaaS products , but knowing that, how do you choose the best?

Analytic Tools 80

Analytic Tools Feedback Software Data Visualization Reporting Tools 80

UX Studio

OCTOBER 11, 2022

It’s no longer an option to offer your customers mediocre digital customer experience. In our article you’ll learn: What is Digital Customer Experience? Why is Digital Customer Experience Important? What Makes a Good Digital Customer Experience? banking (75%), . Increased customer satisfaction.

Customer Experience 83

Customer Experience User Testing Analytic Tools Customer Feedback 83

Userpilot

MARCH 23, 2023

As a SaaS company, your ultimate goal is to retain customers and keep them happy with your product. However, sometimes things don’t go as planned, and customers churn. By the end of this article, you’ll have a better understanding of the common pitfalls that lead to customer churn and how to avoid them.

Feedback Software 89

Feedback Software Research Software User Testing Customer Experience 89

Userpilot

NOVEMBER 16, 2022

B2B marketing automation helps businesses grow faster, while not breaking the bank. In this article, we’ll cover: What B2B marketing automation is and how it benefits marketing and sales teams. Free up your support team and save costs by automating customer support. What are the best practices for success?

Feedback Software 90

Feedback Software Analytic Tools B2B Embedded Analytics 90

The Product Coalition

OCTOBER 23, 2023

In this area of the bank, the goal was to transform outreach, revamping how we connected with existing and prospective clients in radically different ways. Martin’s “Playing to Win” Strategy Framework for Product Managers The first article introduces the “Playing to Win” strategy framework.

Strategy 98

Strategy Customer Experience KPI Data Visualization 98

eG Innovations

JULY 26, 2022

Real user monitoring is a great fit for monitoring full-stack microservices applications and is the ideal starting point for answering the key IT performance monitoring question: “Why is my application slow?” ” This article is not just for SREs or IT support. Ensuring a great user experience is a team sport.

Data Visualization 64

Data Visualization Reporting Tools Analytic Tools Customer Experience 64

Userpilot

FEBRUARY 28, 2024

How do you conduct SaaS user flow optimization to increase the effectiveness of your product-led growth initiatives? This is the main question that the article tackles, so if you’re after the answer, I’ve got you covered. For example, the diagram below illustrates a banking app login flow. User flow diagram.

Analytic Tools 83

Analytic Tools Feedback Software Data Visualization Research Software 83

Usersnap

MARCH 16, 2023

This article will help you understand (or remind you) what a B2B2C business model is, and learn how POM navigated its industry’s challenges successfully by understanding their customers’ needs. Customer feedback is crucial to providing the best experience that users need.

Feedback Software 52

Feedback Software User Testing Customer Feedback Customer Experience 52

Intercom, Inc.

MARCH 29, 2022

We’ve been able to use Intercom to address the customer base, the questions we’re getting from them, at scale. Customer satisfaction, your little smiley face icon that’s there, we love that thing. To set the scene, let’s imagine I’m a customer of a national consumer bank.

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118

Userpilot

DECEMBER 19, 2022

However, getting the attention of your target customers with B2B marketing strategies is a lot harder. This article will teach you the difference between B2C and B2B marketing, go over a few B2B examples, and walk through 15 proven strategies that can take your product marketing to the next level! What is B2B marketing?

B2B 95

B2B User Testing Research Software Analytic Tools 95

eG Innovations

APRIL 12, 2022

In this article, we’ll cover: What are payment gateways and what makes troubleshooting them challenging? Payment gateways come with an array of benefits: They support different payment modes such as debit cards, online banking accounts, or online wallets. SRE teams need wide and deep insight into customer experience across the website.

Reporting Tools 52

Reporting Tools Data Visualization Research Software Customer Experience 52

eG Innovations

APRIL 12, 2022

In this article, we’ll cover: What are payment gateways and what makes troubleshooting them challenging? Payment gateways come with an array of benefits: They support different payment modes such as debit cards, online banking accounts, or online wallets. SRE teams need wide and deep insight into customer experience across the website.

Reporting Tools 52

Reporting Tools Data Visualization Research Software Customer Experience 52

Reveal

AUGUST 15, 2022

Reveal has been rated as one of the highest performing embedded analytics solutions on the market based on customer satisfaction ratings. Reveal is used across various industry verticals including finance & banking , healthcare , manufacturing , insurance , retail , IT , and more. How Does Logi Analytics Compare to Reveal?

Embedded Analytics 52

Embedded Analytics Data Visualization Analytic Tools Reporting Tools 52

Reveal

JULY 20, 2022

In this article, we will focus on only one of those Sisense alternatives – Reveal. Reveal has been rated as one of the highest performing embedded analytics solutions on the market based on customer satisfaction ratings. That shouldn’t necessarily be a bad thing, especially if the pricing you get fits your budget.

Embedded Analytics 52

Embedded Analytics Data Visualization Analytic Tools Reporting Tools 52

Userpilot

OCTOBER 4, 2022

In this article, we’ll cover: What growth loops are and what makes them so effective. An engagement loop involves: A new user tests out the product for the first time, usually within a free trial. Customer satisfaction increases and they turn into product advocates. User-generated loop example from Userpilot.

Customer Experience 95

Customer Experience User Testing Onboarding KPIs Software Review 95

Userpilot

JULY 27, 2023

In this article, we’ve outlined the major roles that move the needle in terms of product growth alongside their KPIs and current salary ranges. KPIs and success metrics to track Current accounts payable : This metric refers to the amount your company owes creditors—vendors, banks, etc. That’s perfectly normal.

Research Software 91

Research Software Feedback Software Analytic Tools Onboarding KPIs 91

Imaginary Cloud - Design

OCTOBER 28, 2021

There are three main values for thinking design for an organization: Identity - what are the elements that promote immediate user recognition? Think how the Banking sector companies follow pretty much the same visual language and color palette but how it is easy to identify each one easily. Found this article useful?

Data Visualization 77

Data Visualization Analytic Tools Research Software User Testing 77

Userpilot

MAY 3, 2022

Do you wonder why users are not engaging well with your app? This article goes over the most common mistakes when it comes to driving product engagement and provides ways to avoid them. You could set them to be triggered only when the user interacts with a feature for the first time. Guidance is great unless it becomes annoying.

Feedback Software 80

Feedback Software Analytic Tools Customer Feedback Data Visualization 80

Userpilot

JANUARY 9, 2023

Every good product marketer knows; the only thing better than acquiring new customers is retaining existing customers. Can personalized retention marketing grow your customer’s lifetime value and customer retention rate? This article considers all you need to know about retention marketing.

Feedback Software 85

Feedback Software Analytic Tools Research Software Customer Experience 85

Split

JULY 27, 2023

In this article, we’ll explore the advantages and disadvantages of both approaches so you can make an informed decision on which one best suits your needs. For startups, feature toggles provide an incredibly powerful tool for testing different versions of software components in production environments without risking user experience.

Feedback Software 52

Feedback Software Software Review Systems Review Technical Review 52

The Product Coalition

MAY 14, 2018

Stephen Sherwin is Senior Product Manager in Mobile Banking at AIB. He writes about what makes a good product manager in this Medium article, including a very apt comparison to a Sherpa: “I’ve heard the role of the product manager compared to that of a Sherpa. This article was originally posted on blog.uxtraining.com.

UX 68

UX User Testing Product Research Research Software 68

Userpilot

JULY 14, 2021

Userpilot is a Product Growth Platform that helps SaaS businesses to build new user onboarding, secondary onboarding, contextual hints, onboarding checklists, without writing a line of code. User persona Userpilot’s most suitable for: ? email onboarding – Userpilot does not offer email onboarding at the moment.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 105

Userpilot

MARCH 14, 2023

Or is there a better user onboarding software that’ll get the job done seamlessly? This article compares each tool’s features, pros and cons, reviews, and pricing so you can confidently decide which tool is best suited for your business needs. Users just get access to help, when they need it.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52

Usersnap

MARCH 19, 2019

In Frost & Sullivan’s survey research on R&D/innovation and product development priorities, 84% of the respondents declare that they employ the voice of customers (VoC) in their product development cycle. You may have realized how customer feedback has become a huge focus in recent years. What’s next?

User Testing 76

User Testing Feedback Software Data Visualization Research Software 76

Userpilot

JUNE 14, 2021

In this article, I’ll cover what marketing automation is, how to set up an effective strategy for it, and go over some examples of how to use marketing automation at each stage of the user journey to drive product growth. To learn more about tooltips, check our article on how to create tooltips without HTML and CSS.

Feedback Software 52

Feedback Software Analytic Tools Strategy Marketing 52

Userpilot

JULY 17, 2023

Software for customer feedback has become essential for SaaS businesses that have customers in their hearts. Actionable insights from feedback help you better align your product with customers’ needs and retain them for longer. You can use it to measure customer satisfaction , conduct market research, etc.

Feedback Software 17

Feedback Software Data Visualization Customer Feedback Analytic Tools 17

Product Talk

FEBRUARY 8, 2017

As a product team, my goal is to increase engagement, to reduce churn, to increase revenue, to increase customer satisfaction, to make my NPS score go up. Then I say, how many of you have read an article that says coffee is bad for you, and almost everybody has read one of those articles. – Tweet This.

Product Research 100

Product Research Research Software User Testing Reporting Tools 100

Business of Software Conference

JANUARY 28, 2019

And so immediately hit the internet and I ran into articles like this. I call them markers because you can put a number on most of these things and measure customer satisfaction ratings and retention on all those things. I said what do you mean? He says well I’ve read a book now and it’s been proven it doesn’t work.

Research Software 40

Research Software Feedback Software Magazine Customer Experience 40