Userpilot

JANUARY 12, 2023

In this article, we cover: What after-hours support is and why you should offer it. After-hours support also sets you apart from competitors, allows you to reach global markets, and helps you build a positive brand reputation. To provide after-hours support, start by building a self-service knowledge base. Case studies.

Embedded Analytics 79

Embedded Analytics Customer Experience Customer Satisfaction Software Review 79

Userpilot

OCTOBER 21, 2022

What are some UX onboarding best practices that can help you to design an unforgettable first-time experience and convert more users? In this article, we’ll discuss a few best practices on how to build a great user onboarding flow that attracts new customers and keeps them engaged throughout the customer journey. What is UX onboarding?

Feedback Software 62

Feedback Software Onboarding KPIs UX User Testing 62

Userpilot

JANUARY 26, 2023

But first, let’s talk about what customer loyalty is: TL;DR Customer loyalty is an emotional bond between a brand and its customer that makes them consistently do business with a particular brand and recommend it to other potential customers. In contrast, advocates promote your brand on your behalf through word-of-mouth.

Analytic Tools 92

Analytic Tools Feedback Software Onboarding KPIs Customer Experience 92

UX Planet

APRIL 12, 2024

And before someone states “hey, that’s farming for you” or even “no one forces them to do it” or the eternal “maybe they’re doing it wrongly, we know better”, also remember the context in which they operate (remember my article on Context ). Now keep in mind, I’m not stating the concept of Experience Design didn’t exist before.

Research Software 88

Research Software Analytic Tools Feedback Software User Testing 88

Userpilot

JANUARY 14, 2023

This article examines what customer education is and why it’s important. Creating step-by-step guides and knowledge base content of different formats to guide users around specific tasks and problems. Create a knowledge base with different modules. for maximum effect. Join the Userpilot Facebook Community.

Customer Experience 91

Customer Experience Feedback Software Education Customer Feedback 91

Userpilot

NOVEMBER 22, 2022

In this article, we’ll cover: What a customer education strategy is and what it includes. Start by engaging with your customer success team , customer support team, sales team, and UX design team to gather information and resources. UX design team. With a well-defined customer education strategy.

Education 84

Education User Testing Customer Feedback Customer Experience 84

Userpilot

APRIL 11, 2023

This article explores the latest customer retention statistics across different industries and highlights tips to help you define a winning customer retention strategy. Creating a robust knowledge base to provide 24/7 support that exceeds customer expectations. Consider a few.

Feedback Software 90

Feedback Software Analytic Tools Data Visualization User Testing 90

Userpilot

APRIL 15, 2024

This article aims to help you avoid that. Based on this, you can optimize your support channels and resources to provide proactive and personalized customer support. This means customers will abandon brands with poor communication, opening up an opportunity for your business to stand out. We cover: Types of customer pain points.

User Friction 90

User Friction Customer Communications Analytic Tools Feedback Software 90

Userpilot

NOVEMBER 20, 2022

This usually comes in different forms of adapted content, like recommendations based on previous searches, in-app guidance based on user behavior, responses to social media comments, etc. In this article, we’ll discuss how to deliver personalized, timely, and connected real-time interactions that bring value to the customer.

Customer Experience 92

Customer Experience Feedback Software Analytic Tools User Testing 92

Userpilot

JUNE 29, 2023

These can be multi-channel; an article, a guide, a collection of video tutorials – whatever helps your users! Knowledge base. Importantly, it can also help you create common terms of reference and start building a clear brand identity. Tolstoy’s in-app video tutorials. Frequently asked questions (FAQs).

Document 78

Document Analytic Tools Feedback Software User Testing 78

Userpilot

JANUARY 26, 2023

Here are some customer advocacy tactics from successful brands: Allowing users to sign up easily through SSO without friction, like Loom. Trigger customer satisfaction surveys ( CSAT ), like Hubspot, whenever the user interacts with the brand. Show personalized self-service resources inside your in-app knowledge base , like Userpilot.

User Testing 71

User Testing Feedback Software Customer Feedback Customer Experience 71

Userpilot

APRIL 26, 2022

This article breaks it down, showing its features, limitations, and available alternatives. Pendo’s Resource Center has modules for announcements, onboarding, and user guidance (help articles, FAQs, checklists, etc.). Pendo doesn’t come with Live Chat and Knowledge Base options. What is Pendo Resource Center?

Embedded Analytics 89

Embedded Analytics Analytic Tools Feedback Software Data Visualization 89

Userpilot

MAY 7, 2024

In this article, we explore what product adoption software does and identify 12 of the best product adoption tools on the market. Feedback surveys : Choose from different survey templates (including NPS , CSAT , and CES surveys) and customize them to match your brand image. Analyze user paths in Userpilot. Whatfix analytics dashboard.

Analytic Tools 90

Analytic Tools Feedback Software Research Software Reporting Tools 90

Userpilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. In this article, we’ll share 17 best practices that you can implement today to increase retention , revenue, and engagement. But what strategies work?

Analytic Tools 70

Analytic Tools Feedback Software Research Software Customer Experience 70

Userpilot

FEBRUARY 3, 2023

In this article, we explore how to continuously educate and unlock value for your users throughout the customer lifecycle. Create a self-serve knowledge base to ensure customers have unlimited access to the educational and support resources they need. You can use modals for this. To invite users to a webinar, use slideouts.

Onboarding KPIs 91

Onboarding KPIs Customer Experience User Testing Customer Feedback 91

Userpilot

MARCH 20, 2023

This article highlights the importance of staying on top of the latest customer service trends and the top trends to follow today. Customer service is an integral part of how customers perceive a brand. This has made knowledge base articles much more valuable, with a 20% increase globally.

Reporting Tools 77

Reporting Tools Data Visualization Analytic Tools Research Software 77

Userpilot

NOVEMBER 1, 2022

In this article, we’ll cover: What personalized customer service is and why it’s beneficial in SaaS. Trust leads to better retention and brand loyalty. Some prefer getting help by turning to a self-serve knowledge base, whereas others want to talk to your team directly. Another easy way to personalize?

Data Visualization 88

Data Visualization Feedback Software Analytic Tools Research Software 88

Userpilot

DECEMBER 10, 2022

In this article, we’ll cover: What is user friction and how it can kill your relationship with customers? To overcome it, UX designers must conduct usability testing to uncover areas of improvement. Embed your educational resources into your knowledge base for a better experience. What is user friction?

Customer Experience 87

Customer Experience User Friction User Testing Customer Feedback 87

Userpilot

JULY 18, 2022

If you aren’t and want to boost these metrics, this article is for you! Customer loyalty measures the likelihood that a customer will do repeat business with you because they love your brand. But loyal customers buy because they’re committed to the brand. Retention isn’t the same as loyalty.

Feedback Software 76

Feedback Software Analytic Tools Research Software User Testing 76

Userpilot

DECEMBER 19, 2022

This article will teach you the difference between B2C and B2B marketing, go over a few B2B examples, and walk through 15 proven strategies that can take your product marketing to the next level! Find your brand positioning. Brand identity is the first detail that you need to nail down.

B2B 93

B2B User Testing Research Software Analytic Tools 93

Userpilot

OCTOBER 1, 2021

You can personalize your color scheme in line with your brand, or allow your customer to do so in line with theirs. A brand-new feature showing how LinkParrot can save accounting departments 2 hours per day when it comes to budgeting for linkbuilding activities. A cautionary tale, indeed. How NOT to personalize your SaaS onboarding.

Analytic Tools 99

Analytic Tools Feedback Software User Testing Data Visualization 99

Userpilot

SEPTEMBER 2, 2022

In this article, we’ll look at various customer training tools available on the market. The resource center created with Userpilot is totally customizable, in the sense that you can choose your knowledge base design and structure, and create a help center that feels unique to your brand. An intuitive knowledge base.

Analytic Tools 92

Analytic Tools Feedback Software Reporting Tools Education 92

Userpilot

JANUARY 26, 2023

In this article, we cover: What SaaS customer onboarding is and why it’s important. Use various UX patterns to guide users, like modals , tooltips , hotspots, and checklists. Provide self-service options, such as a knowledge base , to meet customer expectations and take the load off your support team.

Analytic Tools 91

Analytic Tools Feedback Software Customer Experience Data Visualization 91

Userpilot

JULY 11, 2022

In this article, we’ll be sharing 10 golden rules of customer service that will help your support team develop quality support and exceed customer expectations. Good customer service can help you improve customer retention , drive brand loyalty and increase sales. Drive brand loyalty. What is customer service?

Reporting Tools 93

Reporting Tools Feedback Software Customer Experience User Testing 93

Userpilot

JUNE 30, 2023

In this article, we’re going to examine Userpilot’s resource center editor in depth. You can easily customize and edit every element so it syncs with your brand image (i.e. Adding a module in the resource center Here’s where you start populating your resource center (or knowledge base ) with content.

Analytic Tools 86

Analytic Tools Embedded Analytics Data Visualization User Testing 86

Userpilot

NOVEMBER 20, 2022

In this article, we’ll cover: What digital customer experience is and why you should do it. Then, you can display relevant content to your segments based on what they need and what will give them value. Build a knowledge base of self-service support content, including help articles, video tutorials and case studies.

Customer Experience 83

Customer Experience User Testing Customer Feedback Embedded Analytics 83

Userpilot

OCTOBER 22, 2021

Enter the knowledge base. Many SaaS businesses have started creating knowledge bases on their websites. A knowledge base is a distinct part of your company’s website (often a subdomain) which houses content showing customers how to use your app. Here’s what this looks like: Source: Postfity.

Feedback Software 94

Feedback Software User Testing Customer Experience Customer Feedback 94

Userpilot

DECEMBER 13, 2022

In this article, we cover the following: Why you need an analytics dashboard. There are three common dashboard styles in SaaS – a knowledge base dashboard that tracks self-serve content performance, an NPS dashboard that tracks user sentiment , and a user funnels analysis dashboard to track micro-conversions.

Data Visualization 82

Data Visualization Analytic Tools Onboarding KPIs Dashboard 82

Userpilot

APRIL 16, 2021

I’m sure you can think of times in the past where you were using a particular SaaS product, got stuck on one feature, and then spent ages looking for the knowledge base to diagnose the issue. Difference between a Help Center and a Knowledge Base Why does a SaaS company need Help Center Software?

Analytic Tools 52

Analytic Tools Reporting Tools Customer Communications Software Review 52

Userpilot

FEBRUARY 26, 2023

In this article, we’re going to teach you how to measure digital engagement, four trends to stay on top of, and six approaches that you can use for your own digital customer engagement strategy! Companies that prioritize digital engagement tend to build brand awareness with their target audience and improve customer retention.

Feedback Software 84

Feedback Software Analytic Tools Data Visualization Customer Experience 84

Userpilot

AUGUST 10, 2022

In this article, we cover what exactly customer perceived value (CPV) is, how to calculate it, and the best strategies to increase perceived value and skyrocket product growth. Positive reviews = better brand perception. Give customers the option to learn in multiple formats with knowledge base articles and video tutorials.

Feedback Software 83

Feedback Software Customer Experience User Testing Customer Feedback 83

Userpilot

OCTOBER 21, 2022

So even after the deal is closed, you should still care about customer confidence—which involves following the tactics we’ll show you in this article. Although you can’t measure customer confidence, NPS surveys and upsell rates are great metrics to see how many customers trust your brand. What is customer confidence?

Feedback Software 91

Feedback Software User Testing Customer Experience Customer Feedback 91

Userpilot

AUGUST 29, 2022

Better brand loyalty and more upsell opportunities are also benefits you’ll enjoy. Don’t use text alone for your in-app tutorials or knowledge base content. Details in the article). Some content formats to include are video tutorials, knowledge base articles, and case studies.

Analytic Tools 78

Analytic Tools Feedback Software Customer Experience User Testing 78

Userpilot

MAY 7, 2020

This article is going to show you how to choose the best widget that you can then use to educate your users. Put simply, a help center widget is a way of taking your knowledge base and help documentation, and then embedding it within your product. To summarize, a help center widget places your knowledge base inside your product.

Analytic Tools 59

Analytic Tools Feedback Software Embedded Analytics Reporting Tools 59

Userpilot

DECEMBER 13, 2022

In this article, you will find answers on how to identify friction in your company and how to make the business process more seamless. Customers often experience emotional friction when completing a task on a site or app is difficult due to bad UI/UX. How to reduce friction with UX. Help customers adopt your tool faster.

Analytic Tools 76

Analytic Tools Research Software Feedback Software Data Visualization 76

Userpilot

AUGUST 18, 2022

In this article, we cover the top CX trends in SaaS today, with real-life examples to inspire your customer-centric approach. Add elements that spark positive emotions that build a stronger connection between your brand and your customers. Humanize your product experience with emotional design. What is customer experience (CX)?

Feedback Software 90

Feedback Software Data Visualization Embedded Analytics User Testing 90

Userpilot

SEPTEMBER 12, 2022

Customer touchpoints are all customer interactions with your brand — direct and indirect. It may be reading articles on your blog, engaging with ads, leaving reviews, contacting the support team, and so on. Every customer touchpoint factors into brand perception and, therefore, impacts revenue so it’s critical to track them.

Analytic Tools 89

Analytic Tools Feedback Software User Testing Customer Experience 89