UX Studio: Product Management

JANUARY 11, 2021

At UX Studio , while we develop our products, uxfol.io In this article, we’ll give some examples of how to increase the success of product development by improving the collaboration between the UX team and the developers. Misconceptions about UX design. Challenge #3 – The misconceptions about UX design work.

Weak Development Team 94

Weak Development Team Feedback Software Reporting Tools Research Software 94

Userpilot

MARCH 17, 2024

In this article, we’ll discuss 10 analytics dashboard examples. The 10 analytics dashboard examples include web, digital marketing, business insights, social media, product usage, customer journey , user behavior , user retention, knowledge base , and Net Promoter Score analytics dashboards.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Dashboard 98

Userpilot

JULY 21, 2022

It mainly involves solving customer issues through in-app training, calls, emails, videos, articles, chatbots, and more. Others won’t bother sending an email if they can solve the problem with a support article. It has a resourceful help center with lots of guides , articles, and the option to request account help. Social media.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Customer Feedback 98

Userpilot

JANUARY 14, 2023

This article examines what customer education is and why it’s important. Creating step-by-step guides and knowledge base content of different formats to guide users around specific tasks and problems. Create a knowledge base with different modules. for maximum effect. checklists , tooltips , modals, etc.).

Customer Experience 98

Customer Experience Feedback Software Education Customer Feedback 98

Userpilot

MAY 7, 2024

In this article, we explore what product adoption software does and identify 12 of the best product adoption tools on the market. Whatfix – Best product adoption platform for employee onboarding Whatfix is an adoption software that allows you to create user flows, task lists, and knowledge bases. UXtweak usability testing.

Analytic Tools 105

Analytic Tools Feedback Software Research Software Reporting Tools 105

Userpilot

MAY 25, 2022

Applying knowledge base structure best practices can help users get answers faster in a self-service world. An effective knowledge base will: streamline the onboarding process. This article outlines the best practices for creating an ideal knowledge base structure. What is a SaaS knowledge base?

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Reporting Tools 105

Userpilot

NOVEMBER 22, 2022

In this article, we’ll cover: What a customer education strategy is and what it includes. Start by engaging with your customer success team , customer support team, sales team, and UX design team to gather information and resources. UX design team. With a well-defined customer education strategy.

Education 98

Education User Testing Customer Feedback Customer Experience 98

Userpilot

JUNE 29, 2023

These can be multi-channel; an article, a guide, a collection of video tutorials – whatever helps your users! Knowledge base. Collect feedback to understand the customer experience with your knowledge base Most companies are well aware of how valuable user feedback is. Tolstoy’s in-app video tutorials.

Document 98

Document Analytic Tools Feedback Software User Testing 98

Userpilot

MARCH 23, 2023

By the end of this article, you’ll have a better understanding of the common pitfalls that lead to customer churn and how to avoid them. Provide customers with self-service education by creating a knowledge base packed with helpful resources. #4: Create a knowledge base with Userpilot. moment faster. #3:

Feedback Software 98

Feedback Software Research Software User Testing Customer Experience 98

Userpilot

APRIL 22, 2024

In this article, we’ll share 17 best practices that you can implement today to increase retention , revenue, and engagement. Building an in-app knowledge base to address common issues and reduce user friction. Triggering upsells strategically based on user engagement and value addition. But what strategies work?

Analytic Tools 99

Analytic Tools Feedback Software Research Software Customer Experience 99

Userpilot

MARCH 29, 2022

In today’s article, we will be listing some inspiring help center designs that will make you stand out. The main difference between a help center and a knowledge base is that the latter is a section on your website, while the former is an in-app resource. Help center vs Knowledge base. Userpilot’s knowledge base.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Customer Experience 98

Userpilot

NOVEMBER 30, 2022

Have you ever wondered why companies invest so much time and effort into their customer service knowledge base? In this article, we’re going to go over all the benefits, best practices, and software that you need to make a world-class self-serve knowledge base ! What is a customer service knowledge base?

Feedback Software 98

Feedback Software Analytic Tools Reporting Tools Data Visualization 98

Userpilot

JUNE 30, 2023

In this article, we’re going to examine Userpilot’s resource center editor in depth. Adding a module in the resource center Here’s where you start populating your resource center (or knowledge base ) with content. Integrating your URL knowledge base You don’t need to start from scratch.

Analytic Tools 98

Analytic Tools Embedded Analytics Data Visualization User Testing 98

Userpilot

APRIL 11, 2023

This article explores the latest customer retention statistics across different industries and highlights tips to help you define a winning customer retention strategy. Creating a robust knowledge base to provide 24/7 support that exceeds customer expectations.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization User Testing 98

Userpilot

MARCH 19, 2024

This article shows you practical steps to accomplish this task. A/B testing A/B testing helps you compare two or more UX variations to understand which version resonates more with users. For example, say the user activity data shows your users are more interested in using your knowledge base to find answers than chatting with support.

Data Visualization 104

Data Visualization Analytic Tools Feedback Software Customer Feedback 104

Userpilot

APRIL 26, 2022

This article breaks it down, showing its features, limitations, and available alternatives. Pendo’s Resource Center has modules for announcements, onboarding, and user guidance (help articles, FAQs, checklists, etc.). Pendo doesn’t come with Live Chat and Knowledge Base options. What is Pendo Resource Center?

Embedded Analytics 98

Embedded Analytics Analytic Tools Feedback Software Data Visualization 98

The Product Coalition

OCTOBER 8, 2023

Additionally, sentiment analysis tools can gauge market sentiment by analyzing social media, news articles, and forum discussions. User Experience (UX) Creating an intuitive and user-friendly interface is vital to engage users effectively. These platforms play a crucial role in promoting community engagement and knowledge sharing.

Data Visualization 125

Data Visualization Reporting Tools Feedback Software Customer Feedback 125

Userpilot

JANUARY 26, 2023

In this article, we cover: What SaaS customer onboarding is and why it’s important. Use various UX patterns to guide users, like modals , tooltips , hotspots, and checklists. Provide self-service options, such as a knowledge base , to meet customer expectations and take the load off your support team.

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience Data Visualization 98

Userpilot

MAY 7, 2020

This article is going to show you how to choose the best widget that you can then use to educate your users. Put simply, a help center widget is a way of taking your knowledge base and help documentation, and then embedding it within your product. To summarize, a help center widget places your knowledge base inside your product.

Analytic Tools 88

Analytic Tools Feedback Software Embedded Analytics Reporting Tools 88

Userpilot

FEBRUARY 3, 2023

In this article, we explore how to continuously educate and unlock value for your users throughout the customer lifecycle. Create a self-serve knowledge base to ensure customers have unlimited access to the educational and support resources they need. Ask them questions on how to improve the product and the UX.

Onboarding KPIs 98

Onboarding KPIs Customer Experience User Testing Customer Feedback 98

Userpilot

MAY 31, 2022

This article takes a deep dive into proactive support, showing you how it’s different from the traditional approach and how you can implement it at your SaaS company. Provide better customer service by creating a comprehensive knowledge base that guides users through common issues. Proactive support is what they crave.

Feedback Software 98

Feedback Software Reporting Tools User Testing Customer Feedback 98

Userpilot

NOVEMBER 20, 2022

This usually comes in different forms of adapted content, like recommendations based on previous searches, in-app guidance based on user behavior, responses to social media comments, etc. In this article, we’ll discuss how to deliver personalized, timely, and connected real-time interactions that bring value to the customer.

Customer Experience 98

Customer Experience Feedback Software Analytic Tools User Testing 98

Userpilot

JULY 31, 2023

If so, you’re in the right place, as this article discusses 15 tools that are excellent alternatives to Intercom and will help you optimize customer service processes and deliver outstanding self-service support. Are you looking for solid Intercom alternatives but not sure which one to pick? Let’s get right into them, one by one!

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

Userpilot

NOVEMBER 1, 2022

In this article, we’ll cover: What personalized customer service is and why it’s beneficial in SaaS. Some prefer getting help by turning to a self-serve knowledge base, whereas others want to talk to your team directly. You can even show or hide relevant modules based on your customer’s needs.

Data Visualization 98

Data Visualization Feedback Software Analytic Tools Research Software 98

Userpilot

AUGUST 30, 2023

In this article, we’ll delve deep into the ins and outs of time to resolution and see how to reduce it. Building a knowledge base to offer customer self-service and empower users with resources for common problems. Your knowledge base should first provide answers to every common question or any repetitive tasks.

Customer Experience 104

Customer Experience Onboarding KPIs User Testing Customer Feedback 104

Userpilot

FEBRUARY 21, 2022

In this article, we’ll explore what interactive manuals are all about, how you create them, and tactics for helping lead users through engaging walkthroughs. By helping real users build their knowledge base through engaging with interactive content relevant to them. This section of the article explores which is best.

Feedback Software 98

Feedback Software User Testing Customer Experience Onboarding KPIs 98

Userpilot

JULY 18, 2022

If you aren’t and want to boost these metrics, this article is for you! Your resource center should include multiple resources such as video tutorials , webinar recordings , knowledge base articles, etc. Use UX analytics to identify friction points across the customer journey and eliminate them.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Userpilot

NOVEMBER 10, 2022

In this article, we’ll cover: What are customer pain points? You can include a self-serve knowledge base and a live chat to eliminate support pain points. To avoid process pain points, add a self-serve help center, and a knowledge base in your product to improve the flow of information and keep customers moving.

User Friction 98

User Friction Customer Experience User Testing Product Research 98

Userpilot

JULY 20, 2023

In this article, we review different ways to identify potential churn and deal with it. Embed your help resources into a knowledge base placed directly within the app for easy and quick access. Building an in-app knowledge base with Userpilot. Wondering how to reduce customer churn rate for your business?

Customer Experience 98

Customer Experience Feedback Software Analytic Tools Data Visualization 98

Userpilot

OCTOBER 1, 2021

" We asked some people in the SaaS industry what they thought of them, and the results weren't pretty… So if you take one thing away from this article, remember how LinkParrot lost Jake as a customer by ignoring his personal needs completely. For more information about checklists, see this article. Source: InSided.

Analytic Tools 115

Analytic Tools Feedback Software User Testing Data Visualization 115

Userpilot

NOVEMBER 16, 2022

In this article, we’ll cover: What B2B marketing automation is and how it benefits marketing and sales teams. To do this, create a self-service knowledge base full of educational content, like help articles, videos, and case studies. What are the best practices for success?

Feedback Software 98

Feedback Software Analytic Tools B2B Embedded Analytics 98

Userpilot

JANUARY 23, 2023

In this article, we cover: What real-time personalization is and why it’s beneficial for SaaS. Use data to personalize the knowledge base content for users. You can show and hide learning modules based on user attributes to make user navigation easy and frictionless. What is real-time personalization?

Customer Experience 98

Customer Experience Analytic Tools Feedback Software Data Visualization 98

Userpilot

JANUARY 23, 2023

Segmenting customers into groups based on similar traits, allows you to still market highly relevant content to keep them engaged, and do so efficiently. In this article, we cover: How is marketing segmentation used in customer retention? Marketing segmentation comes in handy here. Why is retention important in SaaS?

Customer Experience 98

Customer Experience User Testing Feedback Software Customer Feedback 98

Userpilot

APRIL 16, 2021

I’m sure you can think of times in the past where you were using a particular SaaS product, got stuck on one feature, and then spent ages looking for the knowledge base to diagnose the issue. Difference between a Help Center and a Knowledge Base Why does a SaaS company need Help Center Software?

Analytic Tools 52

Analytic Tools Reporting Tools Customer Communications Software Review 52

Userpilot

JULY 11, 2022

In this article, we’ll be sharing 10 golden rules of customer service that will help your support team develop quality support and exceed customer expectations. Userpilot is a code-free solution that allows you to create in-app guidance and in-app knowledge bases to provide self-support and enhance the customer experience.

Reporting Tools 98

Reporting Tools Feedback Software Customer Experience User Testing 98

Userpilot

JUNE 27, 2022

In this article, we’ll explore everything you need to know about developer marketing, as well as best practices and examples to learn from. There are seven common channels for developer marketing: in-app guidance , in-app knowledge bases , blog posts, tech events, Stack Overflow forum, Slack, and Hacker News.

Weak Development Team 52

Weak Development Team Development Marketing User Testing 52

Userpilot

FEBRUARY 7, 2020

Update your knowledge base. You can even segment based on in-app activity and triggers, such as completing a certain task. Seeing as this article is about customer education, let’s assume you’re sending an email sequence to a segment of customers who haven’t yet used a key feature of your product. Launch an academy.

Analytic Tools 84

Analytic Tools Research Software Education Customer Experience 84