Userpilot

OCTOBER 30, 2022

There’s just one secret: keep the customer happy and satisfied at every point in their journey. That sounds basic, but it can get complicated as your customer base grows. Read on as we explore ways to keep users happy and retain them. Read on as we explore ways to keep users happy and retain them. Delight customers.

Feedback Software 96

Feedback Software Data Visualization Customer Communications Customer Experience 96

UX Planet

DECEMBER 19, 2023

The topic for this article came about recently, since one of the applications I worked on 13 years ago (technically speaking, I started working on it 13 years ago, and that particular engagement continued for 2 years), is still actively being used in a facility that I go to almost on a daily basis.

Feedback Software 89

Feedback Software Analytic Tools User Testing Research Software 89

Usersnap

JULY 16, 2021

Google’s tech alone didn’t build them into a top company; User Research matters too! Such insight, and their acquisition of such continues broadening, then helps informs competitive user engagement strategies. User loyalty is the natural result. Keep reading for info on Google’s current user research.

User Testing 84

User Testing Research Software Customer Feedback Feedback Software 84

Userpilot

JUNE 3, 2022

Giving users a great first impression is critically important, so defining an effective SaaS onboarding funnel has got to be a priority for any product manager. In this article, we’re going to dig deep into the world of customer onboarding. We’ll also make sure to look at the best tools for the job.

Analytic Tools 97

Analytic Tools Onboarding KPIs Research Software Feedback Software 97

The Product Coalition

NOVEMBER 1, 2020

Part 3 of series on experimentation This Article will cover: How to create an experimentation idea backlog? The right data and experimentation tools. A well designed experimentation system allows a company to accelerate growth by creating faster feedback loops and enabling progressive delivery. Test everything!

Research Software 174

Research Software Feedback Software Systems Review Product Research 174

The Basics of Product Management

JUNE 30, 2020

An efficient and easy product feedback loop is an essential component of every successful product. Setting up an effective customer feedback loop is one of the primary responsibilities of the product team. Product Feedback Loop – Strategies. Let us take a closer look at these feedback strategies. Dogfooding.

Product Research 52

Product Research Feedback Loop User Testing Feedback Software 52

The Product Coalition

FEBRUARY 23, 2024

This article is tailored for product managers eager to excel in interviews focusing on product sense and execution. The title “product manager” is often misapplied within the technology sector, leading to a disconnect between role expectations and actual responsibilities. I am not in favor of assigning home exercises.

Data Visualization 125

Data Visualization Analytic Tools Research Software Feedback Software 125

Usersnap

APRIL 12, 2019

Google’s tech alone didn’t build them into a top company, User Research matters too! Such insight, and their acquisition of such continues broadening, then helps informs competitive user engagement strategies. User loyalty is the natural result. Keep reading for info on Google’s current user research.

User Testing 110

User Testing Research Software Customer Feedback Feedback Software 110

Mixpanel

APRIL 18, 2024

For one, in an ideal scenario, any new feature release requires a healthy amount of testing and, unlike B2C companies which build for general consumers and might have millions of users, most B2Bs are lucky to have a few thousand people regularly using their products. B2B launches are very much a cross-functional effort. How does it work?

Data Visualization 101

Data Visualization B2B User Testing Customer Feedback 101

Userpilot

OCTOBER 16, 2022

In this article, we’re going to break down the concepts behind this exciting new concept and specifically focus on how you can implement key lessons in your own SaaS. But rather than focusing on optimizing for speed, the set of features is optimized for customer delight. Well, look no further.

User Testing 109

User Testing Feedback Software Research Software Customer Experience 109

Intercom, Inc.

FEBRUARY 16, 2021

With the evolution of digital technologies, we’re now exposed to other people’s opinions, ideas, and work on an almost minute-by-minute basis. Put simply, the higher the fidelity, the higher the quality of the feedback you will receive. It’s a muscle-memory exercise that’s time consuming but pays off.

User Testing 283

User Testing Feedback Software Research Software Customer Experience 283

UX Planet

JANUARY 1, 2024

In this article, I’ve put together step-by-step tips on becoming a sought-after UX designer. User interface designers focus on the visual elements that users interact with. This involves creating interfaces that are visually appealing and user-friendly. UX designers focus on the user experience.

Feedback Software 74

Feedback Software Research Software User Testing UX 74

Intercom, Inc.

FEBRUARY 25, 2021

Most businesses design customer experiences from the inside out, based on what is best for the company, when they should be doing the exact opposite. Few people are as passionate about customer experience as Annette, the founder and CEO of consulting firm CX Journey Inc. How to put the “customer” in “customer experience”.

Customer Experience 211

Customer Experience User Friction User Testing Customer Feedback 211

ProductPlan

MARCH 4, 2022

Creating a user persona is not a set-it-and-forget-it exercise. Users’ needs change. You need to regularly revisit the persona details you’ve drafted and make sure they still represent your product’s users and what they care about. 3 Reasons Your User Personas Might Have Changed. Your users are now remote.

Customer Experience 84

Customer Experience Customer Feedback User Testing Feedback Software 84

Userpilot

JANUARY 26, 2023

These are just a few questions that we tackle in the article. We also look at a few excellent examples of inclusive product design in SaaS. TL;DR Inclusive product design involves building products that are easy to adapt and allow users with different needs to complete their tasks. Are you ready to dive in? Book the demo!

Product Research 98

Product Research Feedback Software Research Software User Testing 98

Userpilot

JULY 9, 2023

If you’re a UX designer or product manager wondering how to deliver a better product in terms of usability and user experience, this is the article for you. Start improving user experience and usability with user research. Finally, continuously refine and test the impact of changes to enhance user experience.

User Testing 90

User Testing Product Research Customer Experience User Experience 90

Product Talk

NOVEMBER 16, 2022

My first year out of college, I was working at South Coast Repertory Theatre, which had a really complex audio automation system by Meyer Sound. Because it was a permanent install, we also became a beta test site for new software updates, so I was filing bug reports and giving feedback and opinions about the software.

Feedback Software 130

Feedback Software Reporting Tools Product Research User Testing 130

BrainMates

APRIL 8, 2020

In the past two months, the coronavirus had shifted from being a worrying news article and a nuisance for travellers, to a global pandemic that changed all our lives and posed serious problems to our business. It meant, however, that we only had 7 days to come up with a solution. Interactive exercise boards – Miro.com.

Feedback Software 98

Feedback Software Research Software User Testing Customer Experience 98

Userpilot

OCTOBER 15, 2023

These are just a few of the questions we tackle in this article. SaaS product managers can use LOE to plan sprints and prioritize backlog items. Project management tools like Asana or Jira can do it automatically for you. In this article, I’m going to use the term in the wider sense. What is the Level of Effort?

Customer Experience 105

Customer Experience Data Visualization Definition Feedback Software 105

The Product Coalition

JANUARY 28, 2024

Your product sells not for its features, but for the value it brings to your customers. True product value lies in understanding and meeting the deeper, often unspoken needs of customers, beyond just functionality. Here’s a three-step approach to ensure products connect with users on a more meaningful level.

Framework 105

Framework Feedback Software User Testing Customer Experience 105

Userpilot

JUNE 7, 2022

UX researchers have developed many user experience testing methods over the years, and more techniques are still being researched. Usability testing is a subset of user research. User research is a broader concept and also involves focus groups, surveys , and interviews.

User Testing 52

User Testing Product Research Research Software Feedback Software 52

Usersnap

JANUARY 12, 2022

If you think you have a really great product, the success metrics shouldn’t lie: product usage up, churn down, more happy customers, increased MRR. If you struggle knowing how great your product is, maybe product survey questions (and this article) can help. This is the goal of this article. Need custom feedback buttons?

Data Visualization 59

Data Visualization Product Research Customer Feedback User Testing 59

Product Talk

NOVEMBER 17, 2021

It’s no wonder we end up with software that doesn’t work for our customers. When a product manager, a designer, and a software engineer work together to decide what to build and they engage directly with customers themselves, we avoid this game of telephone. But there’s always the next user story to tackle.

Product Research 221

Product Research User Testing Customer Experience Feedback Software 221

Userpilot

NOVEMBER 20, 2023

The articles: Defines the weighted scoring model Discusses its advantages and disadvantages Shows how product and project managers can create their own model Explains how to follow up on the results Let’s get right into it! Wondering what the weighted scoring model is? If so, we’ve got you covered. Book the demo to find out more!

Product Research 102

Product Research User Testing Customer Experience Research Software 102

Roman Pichler

DECEMBER 4, 2018

But the quality of your product matters: It directly impacts your ability to achieve strategic product goals and make your products successful: Technical debt makes it hard to experiment with new ideas, release new features, and quickly respond to user feedback. [1].

Feedback Software 252

Feedback Software User Testing Customer Experience Weak Development Team 252

UX Studio

SEPTEMBER 20, 2018

In this case study, we show how we enhanced the user experience and gave solutions to reduce the churn rate for Xeropan. A gamified language learning application, Xeropan helps people learn English with fun exercises such as interactive videos, chatbot conversations and weekly lessons. Initial user research.

Research Software 95

Research Software Analytic Tools Feedback Software UX 95

UX Studio

JUNE 15, 2022

This article addresses the improvements in digital education by utilizing the tools of ux research and ux design. ” Traditional digital platforms and AI have merged to further enhance the learning and teaching experience – but let’s explore this in more detail. Know your users. Image source: Pexels.

Education 74

Education Research Software Feedback Software User Testing 74

Userpilot

SEPTEMBER 8, 2021

Product tours are an essential way to onboard users in your app. Yet, all too often, SaaS businesses see their customers not completing the product tour, or even churning during the onboarding stage. Product tours are a way of showing users the product features they need to learn in order to activate.

Analytic Tools 96

Analytic Tools Feedback Software Onboarding KPIs Software Review 96

The Product Coalition

JUNE 22, 2020

This article is part of a wider guide on how to establish a product discovery framework in your organization. Establishing a robust product discovery infrastructure at your organization gives you the freedom to focus more of your time on creating, analyzing, and testing customer insights.

Customer Experience 78

Customer Experience Product Research Data Visualization Embedded Analytics 78

Product Talk

SEPTEMBER 7, 2022

A lot of product teams claim to be focused on their users. They might even have regular steps in their processes that remind them to put their users’ needs first. It’s more about looking for new ways to collect insights from users, uncover underlying assumptions, and explore the opportunity space.

Product Research 200

Product Research User Testing Customer Experience Research Software 200

Userpilot

MARCH 4, 2021

Are you looking for customer feedback software for your SaaS business? We’ve compiled this list of the best customer feedback tools and sorted them by the key business criteria you’ll need to consider when making your decision. What is Customer Feedback Software? Look no further!

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

The Product Coalition

JUNE 28, 2020

Image courtesy: www.boldbusiness.com While Consumer App Designers have begun to increasingly use the understanding of human psychology to make their Apps more ‘effective’ in achieving their goals, its ultimate impact on users’ life is debatable. Headspace app is one of such rare Apps and is the topic of this article.

Feedback Software 182

Feedback Software Customer Experience User Testing Customer Feedback 182

Userzoom

MAY 29, 2019

But no, actual people work here, and they not only ensure that our customers are getting the very best out of our user research software and services, but that the platform itself is as easy-to-use as possible. Was there a lightbulb moment when you saw the true value of user research?

User Testing 107

User Testing Research Software Product Research Customer Experience 107

Mind the Product

JANUARY 4, 2018

But when it comes to customer loyalty, millennials are different. So for anyone who wants to connect with millennials, or is even just thinking about how they can build a better digital product, here are some tips to help your brand through User Experience (UX) design. Having empathy with the user is a hot topic.

User Testing 110

User Testing Customer Experience User Experience Customer Feedback 110

Product Innovation Educators

JULY 17, 2023

Besides his best-selling books Winning at New Products and Portfolio Management for New Products , he has published more than 130 articles on R&D and innovation management. On the other hand, there are all kinds of new technologies like AI, biosciences, and new opportunities in the medical field. How do you estimate likelihoods?

Telecommunications 95

Telecommunications Research Software Feedback Software User Testing 95

The Product Coalition

JULY 17, 2022

In our previous article “ Methods and Frameworks Product Managers Should Know: Part 1 of 2 ”, we discussed four frameworks that help designed to help product teams improve and refine their approach to product development. In this article, we continue doing the same. This is the product that customers will love. Why use it?

Framework 131

Framework Product Research User Testing Feedback Software 131

Roadmunk

SEPTEMBER 21, 2017

I’m constantly consuming articles on product management, product culture, startups and entrepreneurship to bolster my career as a product person and leader. This list is not the be all end all; there are countless ‘must-read’ articles for PMs. I’ve hand-picked articles that specifically helped me during key moments in my career.

Article 81

Article User Testing Product Research Technical Review 81