Userpilot

SEPTEMBER 30, 2022

In this new era, digital transformation and the digitization of customer experience are a must for most businesses. In this article, we’ll cover: What digital customer experience (digital CX) is and how it compares to regular CX? The benefits of digitizing your customer experience, including its effect on revenue.

Customer Experience 98

Customer Experience User Testing Data Visualization Feedback Software 98

Userpilot

DECEMBER 20, 2022

Key retention stage KPIs are customer retention rate, customer lifetime value , customer satisfaction score, and customer churn rate. The marketing funnel allows businesses to understand customers’ needs at every stage, optimize their product marketing campaign, and drive more revenue.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Customer Satisfaction 98

Userpilot

DECEMBER 6, 2022

Something as abstract as customer experience cannot be measured directly. Instead, you need to track the factors related to it to understand how well your offering can convert new users to loyal customers. Customer experience is customers’ overall impression of your brand across different stages of the user journey.

Customer Experience 98

Customer Experience User Testing Customer Feedback Data Visualization 98

Usersnap

DECEMBER 19, 2023

TL;DR The article underscores the importance of 1 to 5 rating scale surveys & how it has helped me in my PM journey, exploring their simplicity, versatility, and impact on user-centric product development. Feedback integration catalyzes continuous improvement, data-driven decisions, and the creation of exceptional user experiences.

Feedback Software 52

Feedback Software User Testing Customer Feedback Product Research 52

Userpilot

JULY 18, 2023

Tracking your customer churn rate will help you keep tabs on business growth. This article shows you various ways to calculate churn, make sense of the data, and create proactive solutions to retain more customers. The average revenue per user. Customer loyalty. Overall customer satisfaction.

User Testing 98

User Testing Feedback Software Data Visualization Customer Feedback 98

Userpilot

JULY 27, 2021

Passives might be the best candidates your success team should reach to and drive customer expansion. Use Userpilot to build in-app NPS surveys without coding, analyze responses and launch in-app experiences meant to improve customer satisfaction and drive growth. NPS is much, much more than just a user satisfaction thermometer.

Feedback Software 98

Feedback Software Analytic Tools Product Research Onboarding KPIs 98

Userpilot

SEPTEMBER 12, 2022

And how is it different from satisfaction? Customer delight is consistently exceeding your customer’s expectations across the entire journey. Customer satisfaction only requires you to meet customers’ expectations—whereas customer delight is about overdelivering. Track customer satisfaction metrics.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience User Testing 98

Userpilot

JANUARY 14, 2022

In-app guides offer valuable self-service support , so customers don’t have to wait to solve repetitive issues. NPS surveys help you collect both qualitative and quantitative feedback on user satisfaction and loyalty. What is user engagement analytics? How to calculate user engagement rate? Feature usage.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Customer Feedback 98

Userpilot

JANUARY 17, 2023

The value realization process has five stages: Definition. Where you need to determine the meaning of your customers’ success by creating user personas. Value definition. For this reason, the definition of value you communicate with customers is indispensable during this process. Time to live.

Feedback Software 98

Feedback Software Research Software Onboarding KPIs Customer Experience 98

Userpilot

MAY 30, 2023

Ask for users’ overall experience with your product This survey asks users to rate their overall experience with your product, using stars to quantify how satisfied they feel about it. And although this question fits as a UX survey , it can give you an overview of your product management performance. CES survey example.

Customer Feedback 96

Customer Feedback User Testing Feedback Software Product Research 96

Userpilot

APRIL 18, 2022

If you want to understand whether your SaaS company will rise or die soon, you first need to conduct a customer retention analysis to look at important growth metrics. This data will help you understand how and why users churn. Tracking customer behavior will get you insights into : What’s the average customer lifecycle ?

Data Visualization 98

Data Visualization Customer Feedback Analytic Tools User Testing 98

Userpilot

MAY 26, 2022

How can you use a user onboarding platform to build a great product education in-app experience for your users? If you would like to know the answers to these and other questions, this is the article for you! Customer education helps increase customer satisfaction. Conclusion.

Feedback Software 98

Feedback Software Analytic Tools Research Software Education 98

Userpilot

JULY 8, 2022

Ever wondered what your users think about your product’s features, UI design, and quality? Product experience insights help you understand how customers feel about your product, and how they react and interact with it. These insights validate (or nullify) your hypothesis about your product’s UX. Product managers.

Data Visualization 98

Data Visualization Customer Feedback Customer Experience Feedback Software 98

Userpilot

FEBRUARY 4, 2023

To stay ahead of the competition and drive customer retention , feature adoption, etc, you need to systematically build strategic initiatives and complete them. In this article, we dive deep into strategic initiatives, their purposes and types, and how you can use them to improve your SaaS business. In-app guidance – Slack.

Feedback Software 98

Feedback Software Analytic Tools Research Software Product Research 98

Userpilot

FEBRUARY 15, 2022

Are you looking for ways how to increase monthly active users for your SaaS? In this article you’ll learn: What monthly active users (MAUs) are and why you should care. 6 ways to turn passive customers into engaged users. The best user engagement tools to use to turn new users into active users.

Feedback Software 98

Feedback Software Analytic Tools User Testing Onboarding KPIs 98

Userpilot

OCTOBER 21, 2022

So even after the deal is closed, you should still care about customer confidence—which involves following the tactics we’ll show you in this article. Let’s start with the definition: TL;DR. Trusting customers will praise you publicly and drive referrals. How can you measure customer confidence?

Feedback Software 98

Feedback Software User Testing Customer Experience Customer Feedback 98

Userpilot

JUNE 22, 2021

Okay, while their users obviously do benefit from these strategies, one of the key perks for businesses besides customer satisfaction is a reduced strain on customer support. In this article, we’ll be looking at three simple customer success strategies that’ll help you save on customer support.

User Testing 52

User Testing Customer Feedback Feedback Software Customer Experience 52

Userpilot

APRIL 22, 2024

A customer sentiment dashboard is a great way to visualize customer feedback and see what users love (or hate) about your product. This article shows you a step-by-step process and some of the best tools to use. Why should you visualize customer sentiment data? This makes it easy to note UX improvement areas.

Data Visualization 100

Data Visualization Dashboard Customer Feedback User Testing 100

Userpilot

JUNE 28, 2022

Are you wondering what customer experience KPIs and metrics you should track? Choosing the right KPIs can make all the difference when it comes to retaining your customers in the SaaS business. By using these KPIs, you can calculate how quickly you lose customers, their lifetime value, and their overall health scores.

Customer Experience 52

Customer Experience Feedback Software Analytic Tools Onboarding KPIs 52

Userpilot

OCTOBER 26, 2021

This article contains a cautionary tale of someone who was really excited to use a new product, but whose hopes were sadly dashed. For example, social media scheduling app Kontentino have learned that their users tend to fall into two segments: Brands that post content on their own behalf. Or it can deteriorate. Easy to use.

Customer Experience 98

Customer Experience Analytic Tools Feedback Software Onboarding KPIs 98

Userpilot

DECEMBER 9, 2021

In the competitive world of SaaS products, product positioning is definitely something your product marketing team can’t afford to ignore. Let’s have look at what product positioning actually is, what it involves, the benefits of effective positioning, the strategies you can employ, and the risks of ignoring all the wisdom in this article.

Research Software 98

Research Software Feedback Software Analytic Tools Positioning 98

Userpilot

AUGUST 23, 2021

NPS detractors are extremely unhappy customers that are most noticeable when you discover them among reviews of your product online. Instead, use customer satisfaction surveys proactively to tease out your promoters, passives, and detractors. The NPS scores are an indication of customer loyalty.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization User Testing 98

The Product Coalition

JANUARY 25, 2021

Act as a thought leader in your domain and contribute valuable insights through blog posts and articles. That could be a very useful tool for your customers and partners and something that would eventually lead to better product results and higher customer satisfaction. Newsletters ?—?a they are not very costly.

Product Research 94

Product Research User Testing Customer Experience Reporting Tools 94

Usersnap

DECEMBER 13, 2022

a process that products go through, from their inception, through definition, design, testing, and launching them. Each stage is characterized by different activities, requirements, understanding and success of the product, and the problem the company is trying to solve for its customers. What is the Product Development Life Cycle?

User Testing 52

User Testing Customer Feedback Product Research Customer Experience 52

Userpilot

NOVEMBER 15, 2021

In-app messaging can be used to announce new features, send activity alerts, or improve user onboarding via modals, tooltips, and other elements. Interactive help centers enable your business to support more customers and improve customer satisfaction without having to rely solely on your support team.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Onboarding KPIs 98

Userpilot

MAY 17, 2021

In this article we’ll be going over a list of essential product marketing KPIs to track at each stage of the User Journey. As you can see from the definitions above, KPIs and one part of OKRs, specifically the Key Results pretty much overlap as they both are used to measure success. Calculating LTV can be simple or complicated.

Onboarding KPIs 98

Onboarding KPIs Analytic Tools Feedback Software Product Marketing 98

Userpilot

MAY 31, 2023

A good UX design helps to make your product easier to use and create a delightful experience. Here are the best examples of good B2B SaaS UX designs and why they work: Userpilot breaks down long processes onto multiple screens to prevent overwhelming users with too many options. UI is, in fact, a part of UX.

UX 97

UX Customer Experience Data Visualization User Experience 97

Userpilot

JANUARY 26, 2022

Metrics such as monthly recurring revenue (MRR), customer lifetime value (LTV), and churn provide deep insights into the growth of your company. We’ll discuss them later in the article. Net Promoter Score (NPS) is a measure of customer satisfaction. It allows both account-level and user-level tracking.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Onboarding KPIs 98

Userpilot

MAY 14, 2021

Those that do often gain insights into the needs of their customers, which ultimately translate into an improved product experience for users, higher activation and greater retention. This article will explore some of these questions. Let’s start with some definitions. Customers can give a score between 1 and 10.

Feedback Software 52

Feedback Software Onboarding KPIs Product Research Data Visualization 52

Folding Burritos

DECEMBER 4, 2019

You’ve likely worked on new features, bug fixes, minor UX improvements, perhaps tackled some technical debt, and so on. . Bugs can be valued in terms of quality outcomes like reducing support needs or improving user satisfaction. My favorite definitions of strategy are the simplest I’ve found.

Research Software 585

Research Software Customer Experience Product Research User Testing 585

The Product Coalition

MAY 22, 2019

In this article I’ll go over some of the most common issues I see with OKRs and ways to address them. MBA-speak simply doesn’t work here: “deliver engaging experiences” or “drive customer satisfaction” are neither specific nor measurable. PM, dev, UX, should create the draft and then share with the team for review.

Onboarding KPIs 60

Onboarding KPIs Reporting Tools Weak Development Team Workshop 60

The Product Coalition

MARCH 29, 2018

Can you prove and measure how you’ve benefitted your customer? Companies buy solutions they believe will drive incremental revenue, reduce costs, improve customer satisfaction, or improve employee productivity. We agreed on a definition of success, and we could prove it.” It’s easy to quantify the ROI of our solution.

Development Team Review 113

Development Team Review Weak Development Team Feedback Software Product Research 113

Userpilot

JUNE 7, 2022

By understanding the difference between a product-centric and a customer-centric approach, you can create a strategy that’s aligned with your SaaS growth goals. In this article, we will examine product-centric vs customer-centric approaches and discover how to switch your SaaS business to a customer-centric approach.

User Testing 52

User Testing Customer Experience Feedback Software Customer Feedback 52

Userpilot

DECEMBER 6, 2022

This article explores what the ‘feature factory’ mindset is and what the signs you might be working in such a company are. To be able to complete on price, they compromise on QA which leads to buggy and badly implemented functionality and poor UX. If not immediately, then definitely in the long run.

Onboarding KPIs 98

Onboarding KPIs Product Research Feedback Software User Testing 98

Intercom, Inc.

JULY 28, 2021

This huge increase in time saved enabled the team to manage the high number of support queries they were receiving across their global markets, maintain fast response times, and provide customers with quicker resolutions – all without increasing the team’s headcount. “We Boosting customer satisfaction through efficient, personalized support.

Reporting Tools 239

Reporting Tools Research Software Inbound Customer Experience 239

Userpilot

JULY 26, 2021

Instead of measuring the number of marketing qualified leads (MQLs), measure the happiness of your customers with metrics like: Time to first response. Daily/weekly/monthly active users. Overall customer satisfaction. Lead new users to activation as quickly as possible with an interactive and personalized user onboarding.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs User Testing 98

Userpilot

APRIL 7, 2021

In this article, we will be doing an overview of what user engagement metrics are, how to find your user engagement metrics, common mistakes in measuring user engagement, and of course, a big list of metrics. User engagement metrics are the data that you can measure based on these interactions.

Onboarding KPIs 92

Onboarding KPIs User Testing Customer Experience Customer Feedback 92