Userpilot

APRIL 24, 2025

This article shares exciting product manager roles focused on retention and churn and showcases standout candidates in the field. Millions of companies, from the worlds largest enterprises to the most ambitious startups, use Stripe to accept payments, grow their revenue, and accelerate new business opportunities.

Research Software 52

Research Software Analytic Tools Feedback Software Customer Communications 52

Userpilot

MAY 27, 2025

This article provides an in-depth and honest review of the platform. We covered everything from features to pricing, along with insights from real users. WalkMe Mobile is most suited for large enterprises and compliance-heavy industries. Designing a slideout to encourage desired user behavior. Curious about WalkMe Mobile?

Software Review 76

Software Review Onboarding KPIs Data Visualization Technical Review 76

Userpilot

MARCH 5, 2025

Customization options Provides extensive customization options, allowing you to tailor the look and feel of your in-app experiences to match your brand. Scalability and security Built to scale with your business, with enterprise-grade security measures to protect your data. Zendesk dashboard. Criterion Does It Deliver?

Analytic Tools 52

Analytic Tools Feedback Software Research Software Reporting Tools 52

Userpilot

NOVEMBER 28, 2024

This article aims to simplify the decision-making process. We’ve researched, tested, and curated a list of 10 top-rated session recording tools to help you unlock valuable user insights and build better digital experiences. Posthog’s user recordings with multiple filter and segmentation options. #6 G2 rating: 4.5/5

Analytic Tools 105

Analytic Tools Research Software Feedback Software Reporting Tools 105

Userpilot

MAY 27, 2025

This article shares exciting product manager roles focused on Product-Led Growth (PLG) and showcases standout candidates in the field. A PM with a good understanding of modern AI trends and needs, especially on the enterprise level. Want to advance your career in product management or find top talent for your team?

Analytic Tools 52

Analytic Tools Research Software Feedback Software User Testing 52

UX Planet

JUNE 30, 2025

Written by Alex Kreger and UXDA team In banking, AI is no longer experimental — it became a cornerstone of strategy for improving how customers engage with their banks online and via mobile. Research by IBM found that about 50% of enterprises in financial services have actively deployed AI, the highest of any sector.

Data Visualization 75

Data Visualization Banking Reporting Tools Analytic Tools 75

Userpilot

NOVEMBER 29, 2024

This article will help you decide. It captures every click, scroll, mouse movement, or keystroke to help you understand user behavior, identify friction points , and improve UX. All of which are essential for improving user satisfaction, building loyalty, and boosting retention rates. Fullstory pricing. Userpilot pricing.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

MARCH 27, 2025

For example, Appcues has very limited survey features for collecting feedback from mobile users. It also lacks an analytics layer, limiting your visibility into user behavior. This pattern captures user sentiments or specific issues they want to address. Enterprise: Custom pricing based on your specific needs.

Data Visualization 66

Data Visualization Analytic Tools Feedback Software Customer Feedback 66

The Product Guy

JUNE 18, 2020

Customer Satisfaction. Do customers feel like they are being heard? Would like to get your thoughts around that in the article. but its up to you, i’m not sure if its something you need to cover in this article but it might provide a more complete picture. FBLs help keep you close to your customer.

Product Research 412

Product Research Feedback Loop Feedback Software User Testing 412

Userpilot

OCTOBER 27, 2023

PLG for enterprise? This is the main question that the article tackles. Unlike sales-led businesses, a product-led growth company relies on product virality to drive customer acquisition and frictionless experiences that enable users to realize the product value. What is product-led growth for enterprise customers?

Feedback Software 105

Feedback Software Embedded Analytics Analytic Tools Enterprise 105

The Product Guy

JULY 30, 2024

By placing the product at the center of the growth strategy, PLG drives customer acquisition, conversion, and retention through exceptional product experiences. This article explores the core principles of PLG, its benefits and challenges, and provides real-world examples to inspire new ideas and insights.

Customer Feedback 186

Customer Feedback Data Visualization Customer Experience Onboarding KPIs 186

Intercom, Inc.

NOVEMBER 30, 2021

The benefits of future-proofing your customer support tech stack for the new conversational support era are clear. But many support teams – especially those in the enterprise space – worry that “ripping and replacing” their tech stack will be costly: time-wise, cognitively, and financially. Modern customers are busy with a capital B.

Technical Review 249

Technical Review Feedback Software Analytic Tools Reporting Tools 249

Userpilot

FEBRUARY 25, 2024

Looking for an effective customer satisfaction tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your customer satisfaction needs. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

JANUARY 16, 2024

Looking for an effective customer satisfaction tool and wondering if HelpHero is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether HelpHero is the ideal choice for your customer satisfaction needs. Let’s get started!

Customer Satisfaction 52

Customer Satisfaction Data Visualization Embedded Analytics Analytic Tools 52

Userpilot

FEBRUARY 26, 2024

Looking for an effective customer satisfaction tool and wondering if Userpilot is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userpilot is the ideal choice for your customer satisfaction needs. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

JANUARY 16, 2024

Looking for an effective customer satisfaction tool and wondering if Userlane is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userlane is the ideal choice for your customer satisfaction needs. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

The Product Coalition

JULY 29, 2022

The emergence and evolution of data science have been one of the biggest impacts of technology on enterprises. Yes, that is what we are going to do in this article. Special thanks to Tremis Skeete, Executive Editor at Product Coalition for the valuable input which contributed to the editing of this article.

Artificial Inteligence 198

Artificial Inteligence Data Visualization Reporting Tools Customer Experience 198

Userpilot

NOVEMBER 16, 2022

Wondering how to collect CX data and conduct a customer experience analysis effectively to boost your product growth ? First and foremost, customer analytics is crucial for making data-driven decisions, since you need to truly understand your customers. Customer Satisfaction score (CSAT). Customer Churn Rate.

Data Visualization 98

Data Visualization Customer Experience Analytic Tools Feedback Software 98

Userpilot

APRIL 19, 2022

This article provides the answers you need to make a good buying decision. Net Promoter Score (NPS) surveys provide a good metric to gauge customer loyalty and product performance. Only Pendo customers on the Pro and Enterprise plans have access to the NPS feature. Some reviews suggest it can be way more.

Feedback Software 98

Feedback Software Analytic Tools Research Software Reporting Tools 98

Userpilot

MAY 23, 2024

You must deliver an excellent customer experience throughout the entire customer journey to stand a chance, especially against established players. In the article, you will learn how to build your customer experience strategy. Offer self-service channels like chatbots and resource centers for higher customer satisfaction.

Customer Experience 52

Customer Experience Feedback Software Analytic Tools Customer Satisfaction 52

The Product Coalition

MAY 18, 2022

Continuous improvement is a continual process to improve components of enterprise software?—?processes, Read the article to know what it is? Whether your company is a startup or a multinational enterprise, understanding the importance of continuous improvement is essential. processes, tools, products, and services.

Reporting Tools 158

Reporting Tools Software Developers Software Development Feedback Software 158

Userpilot

OCTOBER 24, 2022

Net Promoter Score (NPS) is one of the most widely used metrics to measure customer experience. NPS data helps you dig deeper into your customers and find out whether they are your brand’s promoters, passives, or detractors. Calculate your Net Promoter Score and measure customer loyalty. 1,000 for the Enterprise package.

Feedback Software 98

Feedback Software Analytic Tools Research Software Data Visualization 98

Userpilot

MAY 29, 2024

While there are many articles to choose from, we’ve selected the 5 blogs that you should read first. The Hooked model: How to manufacture desire in 4 steps : This article explores how companies create addictive products by examining the Hook model’s four phases: trigger, action, variable reward , and investment.

Books 105

Books Research Software User Testing Customer Experience 105

Alchemer Mobile

JUNE 15, 2024

In the same report, Gartner sounded a note of caution, advising leaders to connect use cases to KPIs to ensure that any AI project adds value by creating new revenue or better customer experiences. Right now, enterprise companies are thinking about how they can scale proven use cases with less technical knowledge to drive business goals.

Customer Experience 100

Customer Experience Artificial Inteligence Data Visualization User Testing 100

UserVoice

JULY 28, 2017

In This Article. Satisfying, acquiring and engaging users benefits the business and a successful business benefits your product.” ( Source.). This is sometimes called analysis paralysis.”. So how do we know what data we should be paying attention to? What are the metrics that actually matter? The One Metric That Matters Approach.

Data Visualization 252

Data Visualization User Testing Customer Experience Reporting Tools 252

Userpilot

JULY 9, 2024

Hubspot : Best for comprehensive inbound marketing, sales, and customer service solutions. ChurnZero : Best for reducing churn , identifying customer needs, and increasing retention. Gainsight Customer Success : Best for enterprise-level customer success management. new user, power user), in-app behaviors (e.g.,

Analytic Tools 103

Analytic Tools Feedback Software Research Software Reporting Tools 103

The Product Guy

NOVEMBER 15, 2019

Before the start of The Product Mentor programme I wrote an article about “The cost of non-compliance” where I described how the relative cost of fixing defects increases exponentially the later in the design/development process the defect is identified and fixed. More About The Product Mentor. Better Decisions. Better Products.

Product Research 186

Product Research User Testing Research Software Customer Experience 186

Userpilot

JULY 31, 2023

In this article, we discuss Pendo’s use cases, main features, pricing, limitations, and how it can help your product grow. TL;DR Pendo is a product growth platform for product , marketing , customer success , and UX design teams. Improve user onboarding and help them discover relevant features. What is Pendo?

Data Visualization 97

Data Visualization Feedback Software Analytic Tools Reporting Tools 97

Userpilot

AUGUST 12, 2024

In the meantime, this article will give you a sneak peek into his talk regarding the transformative power of the product operating model. Prioritization : Prioritizing problems based on a customer-centric vision and insight-driven strategy. Let’s explore: Who Marty Cagan is. Key insights from Marty Cagan’s book, TRANSFORMED.

Feedback Software 105

Feedback Software Analytic Tools Research Software Product Research 105

Userpilot

NOVEMBER 25, 2021

If you can collect, interpret, and act on data that your users are sharing about their successes, problems, and how they feel about your product in general, you have a recipe for exponential customer growth and long-term user retention. Increase customer loyalty and word of mouth by acting on feedback. Conclusion.

Feedback Software 98

Feedback Software Analytic Tools User Testing Data Visualization 98

The Product Coalition

AUGUST 7, 2023

These AI APIs allow customers to easily integrate advanced analytics and predictions into their applications without needing to develop complex machine learning models themselves. This article examines potential north star metrics for this AI API SaaS business, evaluating usage and growth metrics to track customer engagement.

Analytic Tools 145

Analytic Tools Feedback Software Data Visualization Vision 145

Userpilot

JULY 22, 2024

In this article, we explore the benefits and challenges of this critical aspect of product management. A well-executed expansion strategy leads to increased sales and market share, improved customer satisfaction , and better competitive advantage. But navigating the complexities of product expansion can be tricky.

Research Software 103

Research Software Feedback Software Analytic Tools User Testing 103

Userpilot

SEPTEMBER 2, 2022

Self-service , intuitive design, and customization used to be key requirements but today most tools have these, so it’s easy to get lost in the ocean of options. In this article, we’ll look at various customer training tools available on the market. What are the benefits of using customer training software?

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Education 98

Intercom, Inc.

AUGUST 24, 2021

Maybe these slower and more awkward support methods would be worth it if the resulting customer satisfaction ratings were through the roof. But they’re not – one study found that only 61% of email users and 44% of phone users were satisfied with their support experience.

User Testing 129

User Testing User Friction Customer Experience Customer Feedback 129

Userpilot

JUNE 4, 2024

Looking for a customer behavior analysis example to see how you can extract valuable insights? In this article, you will also learn how to conduct customer behavior analysis step-by-step and how Userpilot analytics can help. Customer behavior analysis is the process of studying how customers interact with your product.

Data Visualization 105

Data Visualization Customer Feedback User Testing Customer Experience 105

Userpilot

JULY 20, 2023

Salesforce Experience Cloud, for Salesforce clients who want to integrate their customer service data with their CRM. Intercom, which leverages the latest AI technology to sophisticate your customer service process. LiveAgent for enterprises who need a customized help desk platform that fits their needs. Enterprise.

Embedded Analytics 98

Embedded Analytics Reporting Tools Data Visualization Analytic Tools 98

Userpilot

MARCH 9, 2023

Customer attrition is one of the main problems for SaaS companies. Although you’ll inevitably lose customers occasionally, you should always keep the attrition rate at a minimum. TL;DR Customer attrition, also known as customer churn , takes place when customers leave your product or service.

User Testing 98

User Testing Customer Experience Feedback Software Customer Feedback 98