Roy Madden

FEBRUARY 17, 2022

In this article, we will share how they translate their intelligence needs into various types of feeds and how they structure those feeds into a highly functional Feedly account. Most cybersecurity professionals start their day in the Threat Intelligence Dashboard. and imported into Threat Intelligence Platforms (TIP).

Data Visualization 82

Data Visualization Reporting Tools Research Software Finance 82

Userpilot

APRIL 14, 2022

In this article, we’re going to do a deep dive into the Airtable onboarding experience and how you can recreate it for your users. If you are looking for ways to use Airtable for employee onboarding this article doesn’t cover that. The menu on the dashboard opens up and moves along as a user progresses with onboarding.

Customer Experience 98

Customer Experience Analytic Tools Customer Feedback Data Visualization 98

Userpilot

JANUARY 16, 2024

This article discusses how you can build the perfect review funnel that influences product growth and attracts a consistent stream of positive online reviews on your website or third-party platforms. Use automated follow-up emails and messages to reassure customers that you take their feedback seriously. Coming in Q1 2024.

Feedback Software 105

Feedback Software Analytic Tools Data Visualization Systems Review 105

Userpilot

JANUARY 26, 2023

In this article, we cover: What SaaS customer onboarding is and why it’s important. Greet new customers with welcome messages – it humanizes the onboarding process. In this example from Mixpanel, the dashboard is filled with dummy data to show the new customer how it will look when they’ve finished the onboarding process.

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience Data Visualization 98

Intercom, Inc.

APRIL 7, 2020

Support teams who use proactive messaging report that inbound volume has risen by just 38%, compared to an increase of 72% reported by teams who don’t”. Companies are responding by proactively messaging customers to provide the information and reassurance they need. Their SVP of Customer Experience Margaret K?dziora

Customer Experience 217

Customer Experience Reporting Tools Research Software Data Visualization 217

Atlassian

FEBRUARY 9, 2022

Related Article. From the start, we knew this was an opportunity to build a system that provided plenty of useful analytics, and we needed a way to see them, so we developed a reporting dashboard.”. The reporting dashboard provides a wide range of statics and figures, presented both visually and numerically. By Atlassian IT.

Data Visualization 75

Data Visualization Reporting Tools Analytic Tools Customer Experience 75

Usersnap

APRIL 28, 2020

Attachment was the most requested feature for Usersnap’s collaborative dashboard in the last couple of months. There are also a few updates for the ticket management features, which this article will also cover. Read on for the 7 pro tips to make the most out of visual communication with Usersnap. Assigning feedback items.

Product Research 52

Product Research Feedback Loop User Testing Customer Feedback 52

Userpilot

JUNE 22, 2023

In this article, we’ll delve into how to identify churn and 12 practical tactics to reduce churn rate while increasing interaction. Upcoming new features & event analytics dashboard in Userpilot. Use interactive walkthroughs to guide users in-app Interactive elements such as tooltips , pop-up messages, etc.,

Data Visualization 98

Data Visualization Feedback Software Analytic Tools Customer Experience 98

Userpilot

DECEMBER 22, 2022

This article dives deep into churn prediction for SaaS, showing you the strategies that work and how to implement them. If you used Userpilot for the survey, you’d get a beautiful dashboard that looks something like this: Userpilot NPS dashboard. Here’s what the dashboard looks like: Product analytics on Mixpanel.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software User Testing 98

Userpilot

AUGUST 16, 2023

Use Pendo to provide user insights, guidance, and in-app messaging to improve user experience and drive product adoption. You can connect with them with content such as updates, news, or helpful tips that can interest them in your product. It offers an NPS dashboard to provide an analysis of customer results. A Pendo dashboard.

User Testing 98

User Testing Customer Experience Customer Feedback Analytic Tools 98

Userpilot

DECEMBER 19, 2022

Today’s article is going to discuss the onboarding phases and their importance for product adoption. Here are some tips to ensure things go smoothly: Implement a checklist. Use popups, tooltips, and other forms of in-app messaging to prompt feature discovery and adoption. Avoid friction like unclear messaging, long forms, etc.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 98

Folding Burritos

JANUARY 25, 2018

Create internal dashboards, docs or wiki pages, only to realize that’s where information goes to die, because people can’t find it, don’t understand the tool or forget to go there. The top of the article has a few of them, and you probably have some more like those. The communication dimensions. Let’s go through each.

Data Visualization 347

Data Visualization Product Research Feedback Software Reporting Tools 347

Userpilot

MAY 30, 2022

This article will show you how you can offer valuable feedback and improve usability using visual feedback. – contextual guidance feedback (tooltips, modals , banners, messages, and microcopy ). But when an error message shows, this is how the system offers feedback. Userpilot shows clear error messages.

Feedback Software 75

Feedback Software User Testing Customer Feedback Data Visualization 75

Userzoom

DECEMBER 17, 2019

” Communicate the right message to the right people. So the best advice would be to use your design thinking and storytelling abilities to communicate the right message to the right people.” How to be a great UX research leader: Engage your stakeholders [Article]. Andy Budd, Managing Director, Clearleft.

User Testing 122

User Testing Research Software Product Research Customer Feedback 122

Userpilot

JANUARY 20, 2022

This tooltip appears next to the “send message” feature in Slack to tell users that they can schedule their messages to be sent later, if they wish. So the purpose of this tooltip is to highlight a solution to that pain point: Postfity’s Social Tips Calendar. Tooltip example #2: Slack feature enhancement.

Onboarding KPIs 98

Onboarding KPIs Data Visualization Customer Experience User Friction 98

Userpilot

MARCH 16, 2022

In this article, we’re going to look at the onboarding experience for 11 different SaaS companies and draw out valuable lessons you can apply to your own onboarding flows. The tipping point where a customer begins to get value from your product is described as an ‘Aha! And then you wait for the dashboard to load.

Data Visualization 105

Data Visualization Customer Experience User Testing Customer Feedback 105

Userpilot

JULY 2, 2022

In this article, we’ll cover everything you need to know on how to announce pricing updates without losing customers. Here’s how Ahrefs announced the recent price increase on the customers’ main dashboard. Ahrefs did just that with in-app messages on their pricing page inside the app. Make sure to update the pricing page.

User Testing 98

User Testing Feedback Software Customer Experience Customer Feedback 98

Userpilot

DECEMBER 19, 2022

This article will teach you the difference between B2C and B2B marketing, go over a few B2B examples, and walk through 15 proven strategies that can take your product marketing to the next level! Blog articles are the most popular format for content marketing but that doesn’t mean you have to limit yourself to that medium.

B2B 105

B2B User Testing Research Software Analytic Tools 105

Userpilot

MAY 30, 2022

In this article, we’re going to dig into the theory behind user onboarding , break down the different elements of the process, and explore best practices and techniques you can apply to your own product. To reinforce key messages, set user expectations, and help support smooth app onboarding. Ready to dive in? Use a progress bar.

Feedback Software 98

Feedback Software Research Software User Testing Customer Experience 98

Userpilot

MAY 23, 2022

In this article, we will explore what they're all about, the different types of progress bars, when you might use them, and the best tools for the job. These can be combined in a number of ways – this article contains multiple examples for you to draw inspiration from across the SaaS marketplace. Ready to get going?

Feedback Software 98

Feedback Software Research Software User Testing Customer Experience 98

The Product Coalition

JANUARY 6, 2023

This article will take you through the mobile app tracking process from start to finish, the best practices for mobile application tracking, and the best mobile app tracking tools to do so. Tip: Solutions such as UXCam automatically capture micro-interaction data sets. an error message displayed). What is Mobile App Tracking?

Analytic Tools 119

Analytic Tools Data Visualization Onboarding KPIs Customer Feedback 119

Userpilot

SEPTEMBER 11, 2023

This article holds your hand and shows you practical steps to deliver engaging onboarding experiences that drive growth. Tooltips and hotspot for short tips: Tooltips are small, text-based boxes that appear when a user hovers over a specific element of the interface. The ideal user onboarding process is centered around customer needs.

Onboarding KPIs 52

Onboarding KPIs Customer Experience User Testing Data Visualization 52

Userpilot

SEPTEMBER 11, 2023

This article holds your hand and shows you practical steps to deliver engaging onboarding experiences that drive growth. Tooltips and hotspot for short tips: Tooltips are small, text-based boxes that appear when a user hovers over a specific element of the interface. The ideal user onboarding process is centered around customer needs.

Onboarding KPIs 52

Onboarding KPIs Customer Experience User Testing Data Visualization 52

Userpilot

SEPTEMBER 11, 2023

This article holds your hand and shows you practical steps to deliver engaging onboarding experiences that drive growth. Tooltips and hotspot for short tips: Tooltips are small, text-based boxes that appear when a user hovers over a specific element of the interface. The ideal user onboarding process is centered around customer needs.

Onboarding KPIs 52

Onboarding KPIs Customer Experience User Testing Data Visualization 52

Userpilot

SEPTEMBER 11, 2023

This article holds your hand and shows you practical steps to deliver engaging onboarding experiences that drive growth. Tooltips and hotspot for short tips: Tooltips are small, text-based boxes that appear when a user hovers over a specific element of the interface. The ideal user onboarding process is centered around customer needs.

Onboarding KPIs 52

Onboarding KPIs Customer Experience User Testing Data Visualization 52

Userpilot

SEPTEMBER 11, 2023

This article holds your hand and shows you practical steps to deliver engaging onboarding experiences that drive growth. Tooltips and hotspot for short tips: Tooltips are small, text-based boxes that appear when a user hovers over a specific element of the interface. The ideal user onboarding process is centered around customer needs.

Onboarding KPIs 52

Onboarding KPIs Customer Experience User Testing Data Visualization 52

Gainsight

AUGUST 16, 2021

Here are some tips for creating and using branded templates within your in-product software: Try to standardize and stylize your in-product guide templates to blend in with your branding and in-product UI or UX using your tool’s styling editor. That way, whoever creates the in-product messaging doesn’t have to worry about branding.

Customer Experience 52

Customer Experience Government Data Visualization Analytic Tools 52

Userpilot

NOVEMBER 17, 2021

This article will lay out the good, bad, beautiful, and ugly of WalkMe product tours to help anyone contemplating their platform for user onboarding needs. In other articles we’ve already looked at how it fares against competitors in its class, such as WalkMe vs. Pendo and WalkMe vs. Whatfix. WalkMe analytics dashboard.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

ProductPlan

MARCH 4, 2022

But many of the issues and tips in this blog will apply to whatever product you’re responsible for. Your user would be interacting with your app on a large desktop screen, capable of clearly displaying your app’s entire dashboard. If you’d like some help here, check out ProductPlan’s article on how to craft a great customer survey.

Customer Experience 84

Customer Experience Customer Feedback User Testing Feedback Software 84

Userpilot

MAY 31, 2023

In this article, we’ll explore how to measure product adoption and twelve key metrics that can provide valuable insights into product adoption. Examples could be posting a message, uploading a video, or listening to a podcast. Mixpanel dashboard. Appcues dashboard. A key action event depends on your product.

Onboarding KPIs 98

Onboarding KPIs Data Visualization Analytic Tools Customer Experience 98

Userpilot

JANUARY 16, 2024

In this article, we unlock the best ChatGPT prompts to elevate your product management process. Content creation : Generate persuasive and clear marketing messages that effectively communicate your product’s value. From time management tips to product recommendations, ChatGPT can chip in with advice to get you started.

ChatGPT 105

ChatGPT Data Visualization Onboarding KPIs Research Software 105

Userpilot

JUNE 22, 2022

In this article, we’ll show you why designing engaging first-time experiences is important, how to apply this to your product’s empty state and some of the best examples out there, to inspire you. Include a warm, friendly message on your welcome screen to welcome new users and get them started, like Slack. Source: Slack.

Analytic Tools 59

Analytic Tools Data Visualization Customer Experience User Testing 59

Userpilot

JULY 19, 2021

In this article, we look at how Customer Engagement Platforms benefit SaaS companies. Send a personalized in-app welcome message when a new user signs up. It allows you to deliver the right message to the right group at the right time. Segmentation in Userpilot dashboard. Advanced segmentation capabilities.

Analytic Tools 98

Analytic Tools Research Software Reporting Tools Customer Communications 98

Gainsight

FEBRUARY 21, 2020

Pro-Tip: If you want to skip right to the good stuff, register for a live demo of Gainsight PX. If you’re mass-sending in-app engagements, users that find the message irrelevant will ignore it and they’ll start to ignore the ones that follow—it’s a real slippery slope. Mistake #2: You’re using too many in-app engagements. The solution?

Customer Experience 89

Customer Experience Data Visualization Feedback Software Analytic Tools 89

Userpilot

MARCH 23, 2022

In this article, we’re going to explore how you can craft a user offboarding experience that can make the most out of churned customers. In this section of the article, we’ll explore three of the most common. #1 A clear cancellation message in the Mural UI. #3 Ready to get going? Let’s dive in!

Feedback Software 98

Feedback Software Customer Experience Research Software Customer Feedback 98

Userpilot

FEBRUARY 4, 2023

In this article, we dive deep into strategic initiatives, their purposes and types, and how you can use them to improve your SaaS business. Contextual in-app messaging can also be a great way to engage your customers and make them spend more time on your products. NPS analytics dashboard – Userpilot.

Feedback Software 98

Feedback Software Analytic Tools Research Software Product Research 98

Mixpanel

OCTOBER 17, 2019

The topics span activation metrics, chatbots, mobile dashboards, and emojis. Build highly-customized dashboards – and check on them from your phone or inbox. Anyone who makes decisions with data should have a go-to dashboard. They’re how I check on which blog articles the world finds interesting.

Data Visualization 40

Data Visualization Analytic Tools Reporting Tools Customer Experience 40