Intercom, Inc.

NOVEMBER 13, 2018

To help you stay on top of your support this season – without increasing overhead – we’ve curated a few tips for automating your support load. These tips apply broadly to many different automation products, but if you’re an Intercom customer, they’re actionable today and require no engineering work.

Customer Experience 183

Customer Experience B2C Messaging Engineering 183

Intercom, Inc.

MARCH 25, 2020

We’re also republishing this Help Center article to further help you reduce your Support team’s load so they can provide your customers with the personal support they need. You should put all of these questions and their answers together in an article , a blog post or on your website. Do send messages to engaged recipients only.

Inbound 160

Inbound User Testing Customer Feedback Messaging 160

The Product Coalition

FEBRUARY 14, 2023

We will defer discussion of these to a later article and focus more on the operationalization of insights. Special thanks to Tremis Skeete, Executive Editor at Product Coalition for the valuable input which contributed to the editing of this article. There are common methods for doing this, both from statistics and machine learning.

Data Visualization 142

Data Visualization Customer Feedback KPI Customer Experience 142

Userpilot

NOVEMBER 21, 2023

Technically not, but it helps a lot to have one, and you will find out why from this article! To evaluate your in-app messages, use flow analytics. You can reach out to them with an in-app message and invite them to take part in the test. If users haven’t seen the messages, target them with more.

Product launches 104

Product launches User Testing Product Research Analytic Tools 104

Userpilot

FEBRUARY 7, 2023

In-app communication is one of the most effective ways to engage with your users since it allows you to send contextual messages at the perfect moment. This also makes in-app messaging the ideal vehicle for guidance and upsells. In-app messages should be goal-driven, targeted, personalized, and concise to maximize their efficacy.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience User Testing 98

Roman Pichler

JANUARY 8, 2019

A great way to answer this question is to create a Strategy Canvas, as I describe in my article “ Make Your Product Stand Out with the Strategy Canvas “ Additionally, give the development team members the opportunity to carry out some technology exploration to ensure that the redeveloped product will be built in the right way.

Product Research 216

Product Research Customer Experience User Testing Analytic Tools 216

Userpilot

OCTOBER 26, 2023

These are the main questions we tackle in this article. Contextual in-app messages are a great tool to drive feature discovery and adoption. Upsell messages are an excellent way to drive product expansion and increase customer lifetime value. Contextual onboarding messages are an excellent tool for the job!

Analytic Tools 103

Analytic Tools Feedback Software Product Research Data Visualization 103

Userpilot

MARCH 25, 2024

Our article: Explains different SaaS valuation methods. Let’s wrap up the article with ideas on how to increase your SaaS company value legitimately and without artificially overinflating its valuation. The actual prices are just the tip of the iceberg. Introduces key metrics that can affect your company’s value.

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Userpilot

JUNE 29, 2022

Throughout this article, we will discuss the what, why, and how of storytelling. In addition, we’ll look at six tips to help you create a compelling product story. Select a story medium that’s more relevant to your audience and close out your message with an appropriate call to action. Let’s get started!

Feedback Software 98

Feedback Software User Friction User Testing Customer Experience 98

Userpilot

OCTOBER 23, 2022

In this article, we’ll cover: The benefits of having repeat customers in your business. 15 tips for acquiring and retaining customers. 15 tips for acquiring and keeping repeat customers in SaaS. Then, reach out to detractors with personalized messages and offer help to retain them. Let’s get started.

Feedback Software 96

Feedback Software User Testing Customer Feedback Customer Experience 96

The Product Coalition

AUGUST 12, 2020

Have they responded to your message timely? What digital tools for messaging, videoconferencing, storing and sharing information, and other collaboration channels they use to set successful communication with clients? These tips may seem very obvious and straightforward. Do they understand your requests?

Software Developers 141

Software Developers Software Development Feedback Software Software Review 141

The Product Coalition

MAY 13, 2020

Below are some tips on devising a great product launch email marketing campaign. Doing this is easy when reading this article on bulk email verification tools from AccuWeb hosting. In this article, the team at AccuWeb Hosting has compiled a list of the top 10 bulk email verification services.

Product launches 113

Product launches Product Marketing User Testing Marketing 113

Userpilot

OCTOBER 1, 2022

The ten tips and best practices for good software adoption include: Collecting user data with a welcome screen to segment users and personalize the onboarding experience. As already mentioned at the beginning of the article, adoption results in retention. 10 tips for a successful software adoption process.

Feedback Software 98

Feedback Software Research Software User Testing Onboarding KPIs 98

Product Talk

APRIL 5, 2023

Ellen was recently working on a new direct messaging feature that had been much requested by Orion’s customers, and all the stakeholders had agreed that it was a top priority. Here’s how she explained it to the CDH community: Looking for some tips on running brainstorming sessions. But she was coming up against a bit of a roadblock.

Engineering 217

Engineering Feedback Software Product Research Technical Review 217

Userpilot

MARCH 23, 2023

By the end of this article, you’ll have a better understanding of the common pitfalls that lead to customer churn and how to avoid them. Let’s take a look at some reasons why customers churn and some actionable tips for churn reduction. Then, create a marketing message that speaks your audience’s language.

Feedback Software 98

Feedback Software Research Software User Testing Customer Experience 98

Modus Create

JULY 13, 2021

These tips will help you encourage asynchronous communication in your organization and target the root causes of stress at work. For example, if I have to look for the latest updates on a blog article, I can simply read the comments on that card/task instead of asking the person working on it. . 3. Create a Knowledge Base.

Product Research 98

Product Research Feedback Software Feedback Loop Customer Experience 98

ProductPlan

OCTOBER 6, 2022

A blank page, much like the one I’m using to write this article, used to scare me. So if you are looking to launch a new product or feature, you are prepared with some tips to reduce that blank page anxiety. Bonus Tip: When a customer shows up late to a meeting (happens all the time, right?) A new product can feel the same way.

Product Research 96

Product Research User Testing Research Software Feedback Software 96

Product Talk

AUGUST 16, 2023

“I have been working hard to incorporate all of these tips, and they have been immensely helpful in my interviews,” says Welena. Here’s an essential tip to keep in mind during customer interviews: Redirect the interviewee from discussing general behaviors to specific activities. They made the messaging more specific.

Product Research 169

Product Research Weak Development Team User Testing Customer Feedback 169

Intercom, Inc.

JANUARY 20, 2021

We work hard to uncover real-life examples, expert tips, and insider secrets so that our customers don’t have to. For example, our support best practices article outlines a complete strategy for how to provide personalized customer support. Don’t force them to waste valuable time searching for answers. Link to how-tos.

User Testing 232

User Testing Customer Feedback Customer Experience Embedded Analytics 232

PMLesson's Ace the PM Interview

JUNE 26, 2020

In this article, I’ll give you tips for every stage of the PM job hunt process, from sourcing opportunities to the final interview. Hopefully, you can utilize some of these tips the next time you’re in the job hunt yourself! Make sure your message doesn’t come off as generic or all about you.

User Testing 52

User Testing Product Management Product Manager Product Research 52

Product Innovation Educators

MAY 15, 2023

It can provide growth, help clarify messaging that resonates with your ideal customer, and provide co-creation opportunities. 14:26] What are some practical tips for making a community happen? It’s a lot easier to write an article than it is to influence people’s behaviors to create something themselves.

Branding 95

Branding User Testing Customer Experience Customer Feedback 95

People-First Product Leadership

MAY 14, 2023

The rest of today’s articles continue the theme of stressing less, so you can achieve more. Fortunately the article also provides some ways to manage microstress levels. When one reads about listening, articles often mention active and passive listening modes. “So microstresses accrue, one on top of another.”

Customer Experience 52

Customer Experience User Friction Events Article 52

Userpilot

OCTOBER 16, 2022

In this article, we’ll discuss what exactly customer intimacy means and how you can nurture long-lasting relationships that result in retention. Pro tip: try offering personalized client onboarding to reduce churn. For customer-centric SaaS companies, customer intimacy is indispensable to driving product growth.

User Testing 98

User Testing Feedback Software Research Software Analytic Tools 98

Intercom, Inc.

MARCH 16, 2021

With the right strategy and proactive support tools – think Outbound Messages , Product Tours , Mobile Carousels , and Banners – you can alert customers to known issues, like delivery delays, bugs in your product, and website downtime. Here are our tips: Gather valuable conversation data fast.

Data Visualization 201

Data Visualization Onboarding KPIs User Friction Product Research 201

Intercom, Inc.

AUGUST 21, 2019

Online marketing content has long been dominated by brands creating product descriptions, how-to guides, branded articles, and blog posts to promote their business. Influencer review sites are what we’re going to focus on in this article. Here are some tips to ensure you start the relationship on the right foot.

Software Review 172

Software Review Technical Review Reporting Tools Research Software 172

Dear Strategy

SEPTEMBER 15, 2021

In the past, every podcast episode was supported by its own separately written article. And although the articles related back to their corresponding podcast episodes, they were also designed to be used as a stand-alone resource – meaning that the blog followed the podcast, but certainly did not rely upon it.

Messaging 52

Messaging Product Strategy Strategy Blog 52

Userpilot

APRIL 19, 2022

In today’s article, we’ll be finding out how you can leverage the PES score to secure your company’s growth. 5 tips to improve your product engagement score. Troubleshooting tips. When users point their mouse at a specific element, they’ll be able to view the message. Let’s dive in! Knowledge base.

Feedback Software 98

Feedback Software Analytic Tools Onboarding KPIs User Testing 98

The Product Coalition

FEBRUARY 25, 2024

This article delves into why active listening is an indispensable tool in your product management arsenal and how it can profoundly influence your approach to user engagement, team collaboration, and product development. Bonus Tip : Don’t forget the body language! We all have. Why Active Listening is Your Product Superpower?

Product Management 124

Product Management Product Manager Customer Feedback Product Research 124

Intercom, Inc.

JULY 1, 2020

With the right approach and proactive support tools – think Outbound Messages , Product Tours , and Mobile Carousels – you can provide every customer with the fast, personal help they need at the exact moment they need it. Below, we share our tips for delivering effective proactive support to your customers at any scale.

User Friction 239

User Friction Outbound Customer Experience Onboarding KPIs 239

UX Planet

FEBRUARY 14, 2024

In this article, we explore how UX designers can harness the power of priming to create more intuitive and engaging user experiences. PRO TIP Be Mindful Of Space Find inspiration here During the onboarding, users are immersed in a new world they don’t know anything about, and that can be overwhelming.

Customer Experience 89

Customer Experience Travel UX Customer Satisfaction 89

Pragmatic Marketing

NOVEMBER 21, 2018

This article is based on information provided in our webinar, Customer Validation for Product Managers , with Centercode CEO Luke Freiler. This article originally appeared on Centercode.com. As product managers ourselves, we’ve come up with our six best Beta Testing tips for saving time while increasing the value of your efforts.

User Testing 70

User Testing Product Research Customer Experience Data Visualization 70

Userpilot

FEBRUARY 20, 2024

In this article, we’ll explore the benefits of targeted email marketing in SaaS, how to segment your audience for more impactful campaigns and go through practical steps to set up and optimize your targeted email marketing efforts. Segmenting behavioral data with Userpilot. How to build a targeted email marketing campaign?

Analytic Tools 104

Analytic Tools Feedback Software Data Visualization User Testing 104

Userpilot

MARCH 29, 2024

This article reveals the major causes of funnel leaks at each customer journey stage and how to fix them. Repair tips for top-of-the-funnel leaks: Identify your best marketing channels with web analytics tools. Repair tips for middle-of-the-funnel leaks: Reduce sign-up form length. Use social proof to build brand authority.

Data Visualization 105

Data Visualization User Testing Analytic Tools Feedback Software 105

Alchemer Mobile

DECEMBER 22, 2020

Another major news outlet we work with suggests topics to follow, articles to read, and more based on certain pages visited or articles read. PRO TIP: Use gratitude as an opportunity to follow-up with customers and ask for feedback. Again, this makes it more personal and less transactional.

Feedback Software 245

Feedback Software User Testing Reporting Tools Data Visualization 245

freshtrax

JANUARY 26, 2024

In this article, we delve deeper into team-building tips to foster corporate culture, using the btrax employee retreat in Hawaii in the fall of 2023 as a practical example. If you missed part one of this two-article series, please go give it a read first: Deepening Bonds through Team Building: Why btrax Held a Retreat in Hawaii.

Customer Experience 59

Customer Experience Travel Messaging Naming 59

Intercom, Inc.

DECEMBER 2, 2019

Three tips to providing excellent multilingual support. Customers then see a message in their native language. Intercom Articles can automatically translate your help center. With Intercom’s Articles , a multilingual help center is just the beginning. So where should you begin? Use chatbots to improve resolution times.

Customer Experience 209

Customer Experience Research Software User Testing Technical Review 209

Userpilot

JANUARY 15, 2024

In this article, we’ve compiled 14 great examples of product copy and a few best practices UX writers should follow to achieve similar results. Reassure users by sending a success message to show that you care. UX copy takes on many shapes, such as error messages, call-to-action buttons, tooltips, and pop-up modals.

UX 104

UX Customer Experience User Testing User Friction 104