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Product Dogfooding in Software Development: A Quick Guide (+Best Practices)

Userpilot

That’s what you’ll find out from this article. The term comes from a commercial and was first used in the software context by a Microsoft manager in 1988. Start implementing a dogfooding program by recruiting users from across the organization, especially those not involved in the product development.

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Digital Solutions Shape Consumer Behavior in Tourism

The Product Coalition

Consumer behavior is not a new concept for research. Innovative emerging technologies in tourism have changed business models, so understanding consumer behavior in tourism is essential. This article examines factors influencing consumer behavior in the buying behavior process and its importance to business operations.

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17 SaaS Customer Success Best Practices to Improve Customer Retention

Userpilot

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. In this article, we’ll share 17 best practices that you can implement today to increase retention , revenue, and engagement. But what strategies work?

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10 Best Video Calling API and SDK for Mobile and Web Apps

The Product Coalition

Video chat apps are gaining immense popularity with every passing day. Research says that the video conferencing market will reach $13.82 Have you been planning to build a video chat app of your own ? It is compatible with Android, iOS, and web platforms. billion by 2023. What is Video Calling API?

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How To Train a Transactional Chatbot Using Reinforcement Learning?

The Product Coalition

We’d like to thank Tremis Skeete, Executive Editor of Product Coalition for his valuable contributions in the research, development and writing of this article. You’ve probably heard of the following notable examples: Siri Developed by Apple, Siri signaled the era for digital assistants.

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10 Effective Strategies To Improve NPS and Boost Customer Loyalty in SaaS

Userpilot

The Net Promoter Score (NPS) is one of the most critical SaaS metrics as it measures user sentiment over time. In this article, we’ll discuss 10 strategies you can use to improve your Net Promoter Score and thus increase customer satisfaction and loyalty. The average NPS is 31 for SaaS businesses. Here’s why.

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How to deal with limited budgets for user research recruitment and tools

Userzoom

Although we strive to work in an environment where user research is a part of every stage of the product development lifecycle , and your executives have completely bought in to everything you do… we have to be realistic. UX Researcher / Designer. White paper research and expert evaluations can be done quickly and economically.