UX Planet

JANUARY 15, 2024

Instant Messaging communication has also transitioned from chatting on Yahoo Messenger on desktops to conversing with family and friends on Whatsapp groups. Social media apps on smartphones have transformed into instantaneous broadcasts of life experiences. Digital addiction is on the rise globally, especially among teenagers.

UX 81

UX User Testing Customer Experience Artificial Inteligence 81

Userpilot

MAY 7, 2024

In this article, we explore what product adoption software does and identify 12 of the best product adoption tools on the market. TL;DR Product adoption software drives users to adopt a product through carefully curated product experiences. User feedback : Create microsurveys (NPS, CSAT, CES, etc.) Mixpanel analytics.

Analytic Tools 105

Analytic Tools Feedback Software Research Software Reporting Tools 105

Userpilot

MARCH 7, 2024

How do you conduct user engagement analysis? How do you use the insights to improve user engagement? These are the main questions the article explores. We also look at a couple of analytics tools for analyzing user engagement. User engagement focuses on how users interact with the product.

Analytic Tools 105

Analytic Tools Data Visualization Onboarding KPIs Feedback Software 105

Userpilot

DECEMBER 3, 2022

In this article, we cover the following: What UX design is and why UX is important in SaaS. TLDR; UX design includes all of the elements a user encounters when interacting with your brand online. Test different UI elements with smaller segments of users. Why is user experience important? What is UX design?

Feedback Software 98

Feedback Software Research Software Analytic Tools User Testing 98

Userpilot

NOVEMBER 2, 2023

This is the main question we explore in the article. TL;DR Marketing-led growth is a strategy that relies on marketing efforts to drive product growth and retain users. Content marketing is an effective way to increase brand awareness and educate customers on how to use the product for their use cases. Let’s dive right in!

Feedback Software 105

Feedback Software Analytic Tools Research Software User Testing 105

Userpilot

MAY 6, 2024

If you use social networking platforms (and who doesn’t), you already know what a user profile is. This article focuses on user profiles in the SaaS context. You will learn what it is, how it differs from a user persona, what data it may contain, and how to create it for your product using a product analytics tool.

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Research Software 105

Userpilot

MAY 31, 2023

By leveraging AI-powered solutions, SaaS companies can unlock a myriad of opportunities to enhance customer satisfaction, engagement , and overall user experience. In this article we’ll look at 10 ways to leverage AI in SaaS, specifically focusing on how it can revolutionize business processes and improve the customer experience.

Analytic Tools 97

Analytic Tools Feedback Software Customer Experience Artificial Inteligence 97

Intercom, Inc.

JANUARY 31, 2023

Suddenly it seemed that generative AI might transform industries from education to marketing. Dean Kahn, Customer Experience Manager at RateMyAgent It’s not always perfect – sometimes a teammate does have to edit a summary before handover – but even then it saves a lot of time, and we’re working to refine it further.

Artificial Inteligence 188

Artificial Inteligence Feedback Software ChatGPT Customer Experience 188

Userpilot

APRIL 3, 2024

In this article, we’ll explore the core elements of a resource center, go over the steps of building one, and share some design examples to inspire you! TL;DR A resource center provides tailored content to aid users in problem-solving your product. User persona example.

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Revulytics

MAY 17, 2018

Contextual relevance is king when it comes to presenting people with messages you want to resonate and drive them to respond. For our purposes in product management, I’d like to focus on the importance of presenting contextually relevant information to users of our software applications.

Analytic Tools 65

Analytic Tools Data Visualization Messaging Reporting Tools 65

Userpilot

MAY 8, 2023

This article will go over 10 different challenges across product, sales, and general business to help SaaS businesses identify (then overcome) these obstacles! Getting the positioning, messaging , and product-market fit right will be one of the earliest determiners of whether or not a SaaS solution will find success within its target market.

Analytic Tools 98

Analytic Tools Research Software Data Visualization Onboarding KPIs 98

Userpilot

MAY 17, 2023

And most importantly, how do you create product experiences that delight your users? These are the key questions that we discuss in the article. We also look at a few examples of companies delivering outstanding product experiences. Contextual in-app messages give users the information they need at the time they need.

Customer Experience 98

Customer Experience User Testing Analytic Tools Feedback Software 98

Userpilot

APRIL 2, 2020

When a user signs in to your product for the first time, chances are they won’t really know where to start. That’s why it’s essential that you educate them in some way. And in this article, I’m going to argue that in-app tutorials are the best way to do that. Sure, you have other options open to you.

Research Software 75

Research Software Education Customer Experience User Testing 75

Userpilot

JANUARY 15, 2024

In this article, we’ve compiled 14 great examples of product copy and a few best practices UX writers should follow to achieve similar results. TL;DR User experience (UX) writing envelopes all the content designed to help users easily navigate through websites, apps, or digital products. We’ve got you covered!

UX 104

UX Customer Experience User Testing User Friction 104

Userpilot

OCTOBER 31, 2023

Free trials can impact cash flow and revenue generation, especially if a significant portion of trial users don’t convert into paying customers. This article explores 15 strategies to help you achieve that. Then use the data to segment users and trigger onboarding experiences tailored to their needs.

Feedback Software 97

Feedback Software Research Software User Testing Onboarding KPIs 97

Userzoom

MARCH 28, 2018

Headlining the event was Paul Boag , a leader in Digital Strategy and User Experience Design, who brought his manifesto on ‘How to Start a User Experience Revolution’ and inspired our audience to ‘light a fire’ under their efforts to get stakeholders more invested in UX.

Customer Experience 50

Customer Experience User Experience User Testing Research Software 50

Userpilot

JANUARY 29, 2023

In the era of unprecedented customer power, good customer experience is the key to successful product growth. This article considers what product experience is. It also examines some good customer experience examples and how you can design one. What is product experience? Consider a few of them.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Data Visualization 98

Userpilot

JANUARY 23, 2023

A successful customer retention strategy starts with effective communication – the right message to the right audience at the right time. While people prefer a personalized experience, catering to their individual preferences isn’t always possible or effective. Marketing segmentation comes in handy here.

Customer Experience 98

Customer Experience User Testing Feedback Software Customer Feedback 98

Userpilot

MAY 7, 2024

It’s a common experience. But don’t worry—this article will provide some inspiration. We also covered best practices to ensure your walkthroughs get high user engagement. Dig into user behavior data to identify core features. Monitor how users progress through your walkthrough to optimize it.

Feedback Software 104

Feedback Software Analytic Tools Reporting Tools Customer Communications 104

Alchemer Mobile

AUGUST 31, 2023

In-app messages like Alchemer Mobile’s Love Dialog and Notes provide direct channels to communicate with users in real-time. This not only keeps users engaged but also encourages them to return to your app regularly. Mobile loyalty programs are another powerful tool to retain customers through mobile apps.

Feedback Software 113

Feedback Software Analytic Tools User Testing Customer Feedback 113

Userpilot

OCTOBER 21, 2022

So even after the deal is closed, you should still care about customer confidence—which involves following the tactics we’ll show you in this article. Build trust by offering free educational materials for customers and showing them that you care about their experience, not only their wallets. Attract good-fit customers.

Feedback Software 98

Feedback Software User Testing Customer Experience Customer Feedback 98

Userpilot

OCTOBER 6, 2023

The stage where a lead becomes a free trial user. Here, your goal is to offer a smooth first-time user experience as they explore and realize the value of your product. So, book a Userpilot demo if you want to trigger in-app messages and fuel your marketing funnel. case studies, alternative pages, etc.).

B2B 105

B2B Analytic Tools Feedback Software Data Visualization 105

Userpilot

JUNE 22, 2023

In this article, we’ll delve into how to identify churn and 12 practical tactics to reduce churn rate while increasing interaction. Trigger new feature announcements and send webinar invitations to educate relevant user segments. make the onboarding process more engaging and enjoyable for users.

Data Visualization 98

Data Visualization Feedback Software Analytic Tools Customer Experience 98

Userpilot

APRIL 22, 2024

This article aims to simplify feature analysis. TL;DR Product feature analysis involves evaluating product features to understand their impact on user satisfaction and market performance. They define the primary problem the product solves or the essential tasks it allows users to complete. We cover: Types of product features.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Weak Development Team 105

UX Planet

DECEMBER 21, 2023

In this article, we delve into the cutting-edge technologies, styles, and tools set to redefine the digital experience, offering solutions and opportunities for growth. This trend marks a departure from static color schemes, offering us the opportunity to create immersive and visually striking user experiences.

UX 81

UX Analytic Tools Data Visualization Artificial Inteligence 81

Userpilot

MAY 2, 2024

In the article, we share 24 customer retention marketing tactics that will help you reduce churn and increase your product performance. Personalize the customer experience , for example, through tailored onboarding. Identify the happy paths of power users through analytics and replicate them for new customers. How can you do it?

Data Visualization 105

Data Visualization User Testing Customer Feedback Analytic Tools 105

Userpilot

APRIL 30, 2024

What’s one of the biggest factors impacting how many users use your product ? This article will look at what the adoption rate is, what factors influence it, how you can calculate your adoption rate, and how to improve it. Your adoption rate. Tracking adoption metrics with Userpilot.

Onboarding KPIs 103

Onboarding KPIs Data Visualization User Testing Analytic Tools 103

Userpilot

JUNE 20, 2023

Cultivating user trust is critical to the success of any long-term product strategy. It is also one of the central goals of the user experience design process. This article examines the concept of trust in UX design and its importance. What is user trust? Why is user trust important in UX?

User Testing 98

User Testing Customer Feedback Customer Experience UX 98

Userpilot

JANUARY 8, 2024

With the right customer acquisition strategies, you can convert potential customers to paying users and set the stage for turning them into long-term loyal users. This article shows you how. In-app strategies for converting free or trial users to paying customers. How Clearcalcs improved user activation with Userpilot.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Customer Experience 105

Userpilot

SEPTEMBER 19, 2023

Accurate churn prediction models help you improve the customer experience and prevent voluntary customer departures. In this article, we investigate what it takes to create a churn prediction model and why you must do so. This includes targeted re-engagement campaigns, personalized customer education, and more.

Data Visualization 105

Data Visualization User Testing Customer Feedback Feedback Software 105

Userpilot

NOVEMBER 16, 2022

In this article, we’ll cover: What B2B marketing automation is and how it benefits marketing and sales teams. To do this, create a self-service knowledge base full of educational content, like help articles, videos, and case studies. Provide educational content to offer self-service support on-demand.

Feedback Software 98

Feedback Software Analytic Tools B2B Embedded Analytics 98

Intercom, Inc.

OCTOBER 13, 2022

The most powerful and configurable in the market with the best user experience, making it the easiest to learn and use, which we know is a big customer priority. And finally, a new tooltips feature – our first ever customer-initiated message type. Third, a new visual bot builder. There are no additional charges.

Feedback Software 118

Feedback Software Events Data Visualization Customer Communications 118

Userpilot

SEPTEMBER 14, 2023

Understanding that you cater to many different types of customers with different pain points, wants, and needs is critical for giving them the best possible experience. In this article, we will explore seven types of user segmentation, explain when you might use them, and how you can leverage them within your own SaaS.

Customer Experience 105

Customer Experience Analytic Tools User Testing Feedback Software 105

Userpilot

FEBRUARY 26, 2023

To answer all your questions, we have written this article. Whereas customer success playbooks strictly focus on improving the user experience and driving customer success, renewal playbooks aim to drive retention and manage renewals. It also helps you determine the effectiveness of your messaging.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Customer Feedback 98

Userpilot

FEBRUARY 28, 2023

Which are the best user adoption strategies for driving growth in SaaS? In this article, we cover 14 actionable strategies and discuss how using product analytics can help enhance the success of each one. TL;DR User adoption happens when users learn how to use a product and discover its value.

Analytic Tools 98

Analytic Tools Feedback Software User Testing Data Visualization 98

Userpilot

AUGUST 20, 2023

But, its actual purpose is to prevent problems from happening—leaving little friction in the customer experience. So if you want to learn about how to apply and practice a proactive service without spending too much time, keep diving into this article. Creating a user experience survey with Userpilot. proactive help).

Data Visualization 95

Data Visualization Analytic Tools Feedback Software User Testing 95

Userpilot

NOVEMBER 8, 2023

This is the main question the article tackles. Userpilot flows are sequences of UI patterns that product , marketing, and customer success teams can use for: user onboarding in-app guidance and support customer education user engagement account expansion Userpilot flows main dashboard. How to do it.

Data Visualization 105

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 105