Userpilot

JULY 19, 2021

Speed, convenience, how helpful the employees were, and friendly service were shown to be the must-dos with each being “important” to 70% of customers. The study showed that companies that get customer success right prioritize technologies that improved customer experience. What is a customer engagement platform (CEP)?

Analytic Tools 98

Analytic Tools Research Software Reporting Tools Customer Communications 98

Intercom, Inc.

OCTOBER 13, 2022

For the past year, our product and engineering teams have been building game-changing features that will help you manage inbound support volume, make your work faster and easier, provide a high-quality customer experience, and help your customers get the most out of your product. First, though, a few quick housekeeping items.

Feedback Software 118

Feedback Software Events Data Visualization Customer Communications 118

Intercom, Inc.

FEBRUARY 1, 2022

The customer expectation gap has been widely reported on in the years since the pandemic, but our latest Intercom Customer Support Trends Report for 2022 shows that that gap has expanded further than ever. FAQs and how-to articles for the novice. Best practice guides and troubleshooting articles for the proficient.

User Testing 118

User Testing Customer Experience Data Visualization Customer Feedback 118

Userpilot

DECEMBER 19, 2022

This article will teach you the difference between B2C and B2B marketing, go over a few B2B examples, and walk through 15 proven strategies that can take your product marketing to the next level! Think about how Slack targets senior operations staff or how HubSpot advertises its CRM software to upper management. What is B2B marketing?

B2B 105

B2B User Testing Research Software Analytic Tools 105

Userpilot

FEBRUARY 13, 2024

Having a hard time choosing the perfect customer self-service software? This article covers: Key benefits of the self-service method. Important features to look out for in a self-support tool. Seven of the best software tools to choose from, along with their features and pricing. Offer 24/7 support.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Embedded Analytics 52

Intercom, Inc.

NOVEMBER 13, 2019

If your support team is routinely asking the same set of questions at the start of every chat conversation, it’s time to ask if you’re using the right tools to triage support issues. As a support manager, you can try to throw money at the problem and hire more people, but that’s not a realistic solution. The result?

Technical Review 143

Technical Review Customer Experience Reporting Tools Data Visualization 143

The Product Coalition

MARCH 3, 2023

PLG is often compared to traditional inbound and outbound methods, which focus on more traditional marketing practices, such as email campaigns, advertising, lead generation, and sales activities, to name a few. The journey starts when your prospect builds an initial awareness about your solution at a very high level.

Customer Experience 130

Customer Experience Customer Feedback User Testing User Friction 130

Intercom, Inc.

FEBRUARY 10, 2021

Here at Intercom, we doubled down on building and shipping features across our conversational support and engagement solutions that would fundamentally shift how our customers communicate with their own. Where there’s no answer, there’s an article. Filter Resolution Bot reports by mode settings.

Data Visualization 104

Data Visualization Feedback Software Analytic Tools User Testing 104

Usersnap

SEPTEMBER 27, 2022

Or at least, technologies such as open source bug tracking enabled developers to do amazing things. And those bugs are the reason, why we need to use bug tracking systems in order to find, document, and solve these bugs. Open source solutions are a great and easy way to make yourself familiar with a new topic. Communication.

Reporting Tools 19

Reporting Tools Feedback Software Analytic Tools Data Visualization 19

Folding Burritos

JANUARY 25, 2018

Or perhaps we’re reaching out to other teams to ask questions like: “Which bugs have been reported this week?”. Create internal dashboards, docs or wiki pages, only to realize that’s where information goes to die, because people can’t find it, don’t understand the tool or forget to go there. How’s that KPI doing?”.

Data Visualization 347

Data Visualization Product Research Feedback Software Reporting Tools 347

eG Innovations

FEBRUARY 14, 2023

eG Enterprise also reports the health probe status of the applications since the Load Balancer improves application uptime by probing the health of application instances, automatically taking unhealthy instances out of rotation, and reinstating them when they become healthy again. Below 25% and the service is considered unavailable.

Data Visualization 52

Data Visualization Reporting Tools Outbound Analytic Tools 52

Userpilot

JUNE 13, 2022

The Userpilot blog provides well-researched, in-depth articles on user onboarding, product growth, product growth, user experience, and so much more. The Kalungi blog is focused on educating users about how to implement inbound marketing in their SaaS businesses. Why are blogs one of the best ways to learn SaaS marketing?

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

ProductPlan

SEPTEMBER 28, 2022

Product-led growth is a business strategy in which a company uses its product as the primary tool to gain customers. To truly understand them, you listen to their problems and consider their feedback when you build a solution. They can utilize the product to solve their problem or gain clarity on its use as a solution.

Reporting Tools 59

Reporting Tools Customer Experience Feedback Software User Testing 59

Intercom, Inc.

DECEMBER 4, 2018

That’s why we have also built new features that allow you to keep track of your most important conversations and invest in better reporting to easily identify areas where you can improve your customer experience. Get clear, consistent insights with our Inbox report enhancements. Engage and upsell existing users with Custom Bots.

Customer Experience 99

Customer Experience Differentiation Onboarding KPIs Customer Feedback 99

Userpilot

FEBRUARY 4, 2022

SaaS sales can be broken down into three models: self-service, transactional, and enterprise. A self-service SaaS sales process is best for companies with a simple and/or affordable product. The SaaS sales process encompasses the various stages of selling web-based software solutions either to new customers or existing users.

Feedback Software 98

Feedback Software Research Software Reporting Tools Onboarding KPIs 98

The Product Guy

JUNE 25, 2018

This article highlights a few ways to increase clarity and provide better role definition between a manager and a direct report as it pertains to daily situations involving escalations, blockers, and air cover. For Reports: “Seek wisdom, not labor” – Jordan Bergtraum. Identify at least one solution to solve the problem.

Product Management 120

Product Management Product Manager Reporting Tools Technical Review 120

Userpilot

APRIL 7, 2024

When it comes to boosting your product growth, user tracking tools can make your life a lot easier. But how do you know you’re picking the right tools? In this article, we share key insights on user tracking tools based on their use cases, which will hopefully help you make up your mind. What is user tracking?

Data Visualization 99

Data Visualization Analytic Tools Feedback Software Reporting Tools 99

Nulab

FEBRUARY 10, 2020

Marina Vorontsova is a copywriter at Soshace.com — a hiring platform for web developers — hire a developer or apply for a remote job. No matter how great your product or service is, there will always be a product better than yours. They are easy to use and have a short learning curve for most. Definitions. conversions).

Data Visualization 102

Data Visualization Startups Analytic Tools Reporting Tools 102

The Product Coalition

JULY 8, 2019

The New Age of Product Marketing The evolution of Product Marketing is one of the newest and most important trends in software marketing today, so it’s important to understand it and know how to apply it for your career or company. We’ll cover both here so you may wish to help your colleagues by sharing this article with them!

Data Visualization 60

Data Visualization Definition Product Marketing Reporting Tools 60

Intercom, Inc.

JULY 29, 2021

Ever since he was hired as the Director of EMEA Sales at BrowserStack , a web and mobile testing platform that lets developers test their websites and mobile applications across browsers, operating systems, and mobile devices, he had to completely rethink how to successfully onboard hundreds of salespeople just as everyone was going remote.

Feedback Software 223

Feedback Software Reporting Tools Customer Experience Weak Development Team 223

Intercom, Inc.

JULY 28, 2021

Technology plays a critical role in providing customer support at scale. This powerful combination of technology and the knowledge and expertise of your team makes it possible to offer what feels like a one-to-one support experience to every customer. Boosting customer satisfaction through efficient, personalized support.

Reporting Tools 239

Reporting Tools Research Software Inbound Customer Experience 239

Revulytics

FEBRUARY 12, 2019

I read with interest an article on CMS Wire about how many organizations are rethinking the product management role. These roles are called inbound product managers and outbound product managers, or technical product managers and strategic product managers. Less than 25% on high-value strategic activities. Consider win-loss analysis.

Data Visualization 66

Data Visualization Product Management Product Manager Outbound 66

Intercom, Inc.

DECEMBER 12, 2018

Known as the Martech 5000 — nicknamed after the 5,000 companies that were competing in the global marketing technology space in 2017, it’s said to be the most frequently shared slide of all time. The reasons for this growth – high-velocity economics of software innovation, the migration of money from old media to new media, etc.

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

freshtrax

AUGUST 20, 2019

As the venue for the quickly approaching Rugby World Cup (RWC) in September 2019 and 2020 Olympic Games, Japan is gearing up for a great influx of inbound travelers. We have to translate everything to Japanese—sales reports, marketing documents, and websites. Was it easy to introduce your services to them?

Travel 53

Travel Data Visualization Seminar Reporting Tools 53

Intercom, Inc.

SEPTEMBER 22, 2021

We’ve had articles in the Messenger since the last major update in 2018. We’ve made it much easier for your customers to get what they need, and increased customer engagement with Articles by up to 3x”. A full-fledged Articles experience in the web Messenger. Vastly improved Articles in Messenger on mobile, too.

Article 194

Article Customer Experience User Testing Inbound 194

Usersnap

JANUARY 20, 2023

When choosing an appropriate customer support tool, you want to make sure that it ticks all the boxes your team requires. Each method requires different tools to achieve the desired outcome. To be successful, you need to equip your support staff with the right customer support tools to deliver superior customer service.

Feedback Software 52

Feedback Software Analytic Tools Research Software Reporting Tools 52

Userpilot

JULY 20, 2023

The undeniable advances in artificial intelligence have led to a plethora of new AI productivity tools across the globe. From content creation, localization, image and video generation, or analytics, today we’ll be looking at the best tools that can help streamline various processes in just a few clicks!

Analytic Tools 96

Analytic Tools Feedback Software Data Visualization Reporting Tools 96

Userpilot

JULY 12, 2021

Data is the engine for SaaS, but without data analytics tools , your SaaS team will not be able to make sense of the data. The right set of SaaS analytics tools can help you generate actionable insights that fuel strategic decisions. But how do you ensure you’re picking the right tools?

Analytic Tools 98

Analytic Tools Data Visualization Research Software Feedback Software 98

Intercom, Inc.

MAY 12, 2021

. “Armed with the right data, your team will be able to move the needle on providing personal customer communication at scale” Meaningful insights fuel great experiences, but it can be challenging to draw them out when you’re constantly managing high volumes of inbound conversations.

Data Visualization 118

Data Visualization Customer Communications Reporting Tools Customer Feedback 118

Intercom, Inc.

AUGUST 18, 2020

In the face of the massive change the support landscape is currently experiencing, the one constant is that many companies are receiving rising numbers of inbound customer requests. Specify who can start a conversation from the Messenger to prioritize and manage your inbound support volume during busy times.

Data Visualization 197

Data Visualization Article User Testing Customer Feedback 197

Intercom, Inc.

AUGUST 10, 2018

It’s powered by Operator, our bot technology, and if your business has a website, this is definitely going to help you grow your customer base and make your sales, marketing, and support teams more efficient and hopefully a little bit happier as well. This messenger will replace the tools they use today like email and forms.

Customer Experience 112

Customer Experience User Testing Research Software Reporting Tools 112

Roy Madden

MARCH 10, 2016

In 2014, WordPress reported that it was publishing 17 posts every second—or 1.5 Do you have the right tools in place? Identify the most important pieces of news or thinking on the new trend and use those to develop a personalized content mix based on: Key influencers and thought leaders – Who are the main voices in the articles?

Data Visualization 40

Data Visualization Analytic Tools Reporting Tools Crowdsource 40

Oren Steinberg

MARCH 7, 2017

You most likely have lost the fight before your product or service is even scored. By positioning yourself as the expert in the field, and by writing quality content on the subject matter, you can get the big corporate attention via inbound marketing. You can offer solutions that work for you. Find the critical path .

Reporting Tools 40

Reporting Tools User Testing Customer Experience Feedback Software 40

Intercom, Inc.

JULY 10, 2019

Today we’re launching three huge updates to our Articles and Custom Bots products to help you scale your support with Intercom. As a business grows, so does the number of inbound conversations they receive, often exceeding their real-time capacity to support. But there’s a problem. We think we’ve found a better way.

Branding 149

Branding Reporting Tools Inbound Customer Experience 149

StubHub

MAY 8, 2019

At the heart of the program is an online portal that provides our business partners, system integrators and third-party developers an entirely new set of application programming interfaces (APIs) to bring innovative ticketing solutions to fans of all stripes. Self-service: Developers are now able to get going faster than before.

Reporting Tools 8

Reporting Tools Analytic Tools Feedback Software Data Visualization 8

Userpilot

AUGUST 14, 2023

While first-party data is usually collected automatically by your platform or initiated by your brand through surveys, zero-party data comes from the user’s initiative. Adding passive surveys inside your app such as feature requests and bug reports to improve your product. Creating a welcome survey on Userpilot.

Data Visualization 97

Data Visualization Analytic Tools Feedback Software Customer Feedback 97

Intercom, Inc.

JUNE 23, 2020

I’ve got various product managers reporting into me and we focus primarily in the support space. Then you might have what you might think of more as self serve or automated support, like articles, answers from bots, that type of thing. What follows is a lightly edited transcript of the episode.

Reporting Tools 118

Reporting Tools Customer Experience User Testing Data Visualization 118