Intercom, Inc.
OCTOBER 19, 2022
As businesses grow and scale, they need to continue to earn and build on that trust in every way they can – but with rapidly expanding tech stacks, it’s not just their own company policies they need to monitor, it’s those of every company they partner with. Explore other articles in the series. Your data is our most critical asset.
Agile Velocity
OCTOBER 1, 2020
After reading the Gallup Group’s article “ Remote Agile: Sustain Performance While Working Remotely ” a few things floated up in my mind. While there are some interesting (and debatable) points in the article, I think Gallup has missed a larger and more significant issue. Organizational policies and practices (centralized).
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Intercom, Inc.
MARCH 16, 2022
To achieve our mission of making internet business personal and scaling to support larger and larger customers, we have been continually, thoughtfully, and carefully investing in our people, systems, and processes to maintain Intercom’s high standards of availability. Explore other articles in the series. Here’s how we do it.
freshtrax
NOVEMBER 9, 2023
Original Article Published in Japanese on Aug 03, 2023. Although the amount of investment in startups has begun to decrease in 2023 due to the declining macro environment, a large amount of funding was raised between 2021 and 2022. We hope this article will be helpful to those who want to know more about the startup scene in the U.S.
Alchemer Mobile
MARCH 26, 2021
Almost every article started out with a long opening paragraph explaining the importance of mobile. But if you clicked on this article, we’re going to take a wild gamble that you already know that. Your team should have explicit data that has come directly from customers’ mouths (surveys, ratings and reviews, message centers, etc.)
The Product Coalition
DECEMBER 29, 2021
Credits to Egor Koshman With no further due, here are the books that influenced my thinking (with one favorite quote and a short summary each) : Good Strategy/Bad Strategy (By Richard Rumelt) “The kernel of a strategy contains three elements: a diagnosis, a guiding policy, and coherent action.” Being him, it is a funny one.
Agile Velocity
MAY 27, 2020
This article is a Kanban cheat sheet identifying best practices , meetings , and key terms. The main point of Kanban is to visualize how value flows through the system. Make Policies Explicit. Making policies explicit helps create a shared understanding about how teams will move work through their system.
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