UX Planet

DECEMBER 6, 2024

Transforming user experience in cars-as-a-service industry through Strategic AI/ML Integrationa UX casestudy. As I delve deeper into understanding the capabilities and limitations of Artificial Intelligence, I see an opportunity for AI/ML to improve an existing flow in the Automotive industry. Image Credit: Karena E.I

Customer Experience

UX Planet

DECEMBER 6, 2024

If there is one thing thats altering the way we create user experience (UX) designs and conduct research in 2024, it is definitely artificial intelligence (AI). Its influence is growing across three key areas: innovative technologies, automation of design tasks, and personalized user experiences. No one can denythat.

Feedback Software

UX Planet

MARCH 15, 2025

Since joining Microsofts AI team last year, Ive found myself diving headfirst into the world of artificial intelligence. In just six months, I transitioned from being a complete beginner to confidently speaking at conferences, sharing insights about AI and its impact on business and design.

Data Visualization

Piyanka Jain

MARCH 12, 2025

Think AI-powered chatbots that frustrate customers more than theyhelp. The Perfectionists : Companies that spend years trying to develop the perfect AI model, only to realize that by the time its ready, their competitors already deployed simpler, imperfect, but working solutions. Instead, find the everyday inefficiencies AI can fix.

Data Visualization

Mind the Product

DECEMBER 30, 2024

AI feature checklist for designing features that users trust and confidently engage. 21 questions addressing familiarity, fallbacks, and feedback. Read more » The post The AI feature checklist: 21 questions addressing familiarity, fallbacks, and feedback appeared first on Mind the Product.

User Testing

Piyanka Jain

JANUARY 8, 2025

ai onto its name, like its a shiny golden sticker that will guarantee funding, customers, and success. Customers getcurious. Uncovering insights: Machine learning can analyze massive datasets and surface patterns youd never catch on your own. Happier, loyal customers.) ai and claims to be an AI-firstcompany.

Startups

UX Planet

MAY 1, 2025

Artificial intelligence is not just a backend technology anymoreits now front and center in the user experience. As designers, were no longer just creating static interfaces; were shaping dynamic, adaptive systems that learn, respond, and even create alongside us. tutor, coach, assistant) - Transparent contextwindows 3.

Feedback Software

The Product Guy

AUGUST 3, 2025

With interviews, tickets, reviews, and feedback synthesized in minutes, teams now face a new problem: more input, less clarity. If your discovery process is still driven by triaged tickets, scattered notes, or backlog noise, AI might be accelerating drift, not insight. AI made product discovery fast, but not necessarily better.

Product Research

Modus Create

NOVEMBER 7, 2024

Yet, PwC reports that 60% of organizations have experienced security incidents related to AI or machine learning. Keeping up with changing security threats The vast amounts of data required to train AI models create new attack surfaces for cybercriminals to exploit.

Reporting Tools

UX Planet

DECEMBER 28, 2024

Image byauthor Generative AI has just put usability testing insights into the center of product development. About: Zsombor Varnagy-Toth is a Sr UX Researcher at SAP with a background in machine learning and cognitive science. If you have ever tried to use an LLM, such as GPT-4o or Claude 3.5 What is this allabout?

User Testing

UX Planet

NOVEMBER 13, 2024

Image by Markus Winkler on Pexels Artificial intelligence (AI) can simplify your UX design process. Well, stick with me as I walk you through the right AI tools for user research, ideation, wireframing, color generation, and UI design. For example, specify different user scenarios to see a broader range of ideas.

Research Software

Mind the Product

JUNE 12, 2025

Klarna is experimenting with one of the more uncommon uses of generative AI we’ve seen in product as of late: letting customers speak directly to an AI-powered version of its CEO, Sebastian Siemiatkowski.

Product Research

Userpilot

MARCH 5, 2025

Are you struggling to make sense of scattered user data? The right customer analytics platform helps you uncover exactly how customers interact with your product: so you can spot issues early, optimize user journeys, and drive sustainable growth. Pendo – the best software for product-led insights.

Data Visualization

Product Talk

DECEMBER 18, 2024

Every single person that contributes to building a product, all of the makers in the room, we need to care about our customers, we need to make sure that what we’re building is going to work for them, and I want to introduce some ideas that will help you do that. What I saw was they were talking to customers periodically.

Product Research

Lenny Rachitsky

FEBRUARY 9, 2025

Brought to you by: • Enterpret —Transform customer feedback into product growth • Vanta —Automate compliance. With experience as an engineer at the New York Times and as a designer at Dropbox and Square, Karina has a rare firsthand perspective on the cutting edge of AI and large language models.

User Testing

Productside

JULY 10, 2025

Hit Ctrl + Alt + PM Ctrl: Stop doing what algorithms crush overnight Meeting summaries, status decks, first-pass user stories. LLMs churn these out in seconds. If you’re still copy-pasting Jira IDs into a PowerPoint, you’re wasting synapses on work a model can automate. The solution isn’t a bigger monitor; it’s a hard reboot.

Product Research

UX Planet

APRIL 19, 2025

How can we protect vulnerable users? Design for Mental Models: Navigating Expectations The heuristics related to mental models were particularly enlightening. I realized much of the user frustration with generative AI systems stems from a mismatch between expectations and actual performance.

Generative AI

Usersnap

JULY 24, 2025

AI Data Collection Survey Template Purpose of this template: Align your internal team on what strategic data is missing, so you only collect what drives real insight. AI Data Strategy Discovery Purpose of this template: Understand how customers handle data today — and how you can solve real pains. What systems should we integrate with?

Product Research

Userpilot

MARCH 4, 2025

User experience can make or break a web app. If your software is slow or buggy, users wont stick around for long. If youre only finding out about these issues after users complain, youre already too late. Conversion funnel tracking : Analyzes where users abandon processes like the onboarding flow. The worst part?

Data Visualization

Bryce York

FEBRUARY 19, 2025

Ive been working with ML & AI for 7+ years and have shipped products ranging from expert systems to statistical models, to LLM-powered features and convolution-powered recommendation engines. So here are 6 mental models for building an AI product strategy: 1. Reimagine the User Experience Think beyond bolt-on features.

Product Strategy

UX Planet

MARCH 15, 2025

Rethinking Pinterests Personalization/UX Strategy [link] In todays digital landscape, personalization isnt just a featureits the foundation of user experience. Nowhere is this more evident than on Pinterest, where billions of Pins are curated into unique feeds for over 400 million monthly users worldwide.

Product Research

UX Planet

MAY 27, 2025

Because todays users wont waittheres always a smarter, faster and more useful app waiting to take itsplace. Finance faces the same reality: bold, user-first design delivered through seamless digital platforms is what separates the leaders from those destined to become footnotes. Zoom outperformed Skype in videocalls. billion in 2020.

Finance

Modus Create

MAY 8, 2025

The rise of intelligent product development powered by AI and now agentic workflowscalls for a new kind of operating model: one that is agile, continuous, insight-driven, and AI-augmented. What is intelligent product development? You can simulate user interactions with LLM personas. Lets find out.

Product Research

Userpilot

JULY 17, 2025

What’s your biggest challenge with customer churn right now? Understanding the root causes of customer churn is the first step to reducing it. Identifying why users are leaving Proactively engaging at-risk users Measuring churn accurately How do you currently track customer health and predict potential churn?

User Testing

Arkenea

APRIL 10, 2025

Rather than building and maintaining a large inhouse team, businesses partner with specialized vendors to handle design, development, testing, and deployment. Prototyping and design: Wireframes, mockups, user experience flows. Large enterprises may outsource entire product lines.

Analytic Tools

Modus Create

JANUARY 15, 2025

Intelligent applications harness AI to deliver personalized, adaptive, and data-driven user experiences that surpass traditional functionalities. Refine your intelligent app vision AI-driven initiatives often uncover unexpected challenges or opportunities. AI projects thrive on high-quality data and finely tuned models.

Analytic Tools

Userpilot

MAY 17, 2025

Mobile apps are evolving fast, but whats changing even faster is what users expect from them. Mobile app development trends In 2025, app developers are moving quicker, using smarter tools, and finding easier ways to create better experiences for users across all kinds of mobile devices. Its also changing how teams build them.

Analytic Tools

Usersnap

AUGUST 6, 2025

Product teams often fall into one of two traps: overbuilding tech that doesn’t connect with users or blindly plugging in AI hoping for magic. Does your AI fit your users’ habits and trust thresholds? It’s about: Solving real user problems : Does artificial intelligence fix something painful enough?

Product Research

AB Tasty

JULY 3, 2025

From CEOs and Founders to CRO Managers and more, these experts share the lessons they’ve learned throughout their careers in experimentation at top tech companies and insights on where the optimization industry is heading. This slow ramp-up helps teams catch critical issues early and protect user experience.

User Testing

Reveal

DECEMBER 30, 2024

This advantage stems from a simple fact: access to actionable insights empowers smarter, faster decision-making. Embedded analytics tools are pivotal in achieving this goal, seamlessly integrating data insights into everyday workflows. Processing: Transforming raw data into actionable insights through analytics engines.

Data Visualization

Userpilot

MARCH 24, 2025

Salesforce Field Service is a market leader with customers including many Fortune 500 companies. Their customers rely on their offline-first mobile app to guide them through complex fieldwork. Are you passionate about designing mobile apps and games that captivate users and keep them coming back? Roblox, Minecraft, Fortnite).

Analytic Tools

Centercode

JULY 30, 2025

AI-driven user testing, video insights, plus seamless app distribution and expert resources— discover Centercode 10x. Platform Scalable, Automated, Real-World User Testing Centercode is the leading platform to manage impactful in-the-wild user tests. Start for free , scale as your program grows.

Feedback Software

Gainsight

DECEMBER 18, 2024

In a world where instant gratification has become the norm, customers are increasingly seeking support that caters to their needs without the frustrations of lengthy wait times or extensive search efforts. Customers are seeking comprehensive, deep content that empowers them to explore solutions independently.

Reporting Tools

Gainsight

JUNE 11, 2025

Customer churn is one of the biggest challenges businesses face, yet many organizations struggle to accurately predict and prevent it. Losing customers isn’t just a number on a spreadsheet—it’s a hit to revenue, team morale, and long-term growth potential. When customers leave, the ripple effects spread across the entire organization.

Data Visualization

UX Planet

FEBRUARY 6, 2025

Traditional banking often struggles to capture and maintain customer engagement. The routine nature of digital banking, including boring interface design, complex language, confusing navigation, hidden fees and formal attitude, can feel tedious and uninspiring, further reducing the desire for meaningful interactions with financial brands.

Banking

The Product Guy

JULY 29, 2025

In the full article this week, you’ll find: A case study of how one VP used AI to align three product teams and regain four to six weeks of execution time Three structural shifts redefining how AI is changing product insight, exploration, and planning System-level signals to assess whether your team is scaling judgment or skipping it A practical lens (..)

Product Research