ProductPlan

MARCH 17, 2021

Meanwhile, the rise of artificial intelligence can give extra insights into the customer experience using smart chatbots and analytics. In this webinar, product management veterans will share real examples of feature requests that did not naturally fit with the company’s vision.

User Testing 63

User Testing Reporting Tools Data Visualization Customer Feedback 63

Userpilot

JUNE 29, 2023

Define lists for new leads who come from a particular webinar. RollWorks is an account-based marketing platform great for identifying target audiences from HubSpot contacts and segmenting them through prioritization and machine learning. Use webinar registration and attendance to build lists, set up workflow triggers, etc.

Analytic Tools 52

Analytic Tools Reporting Tools Data Visualization Customer Experience 52

Amplitude

JANUARY 29, 2021

Sending the right message to the right user at the right time is a shared goal for all marketers, but it’s not common practice. It requires access to high-quality behavioral data about your customers, along with machine learning systems to translate that data into predictive insights at a user level. Predictive Cohorts.

Data Visualization 52

Data Visualization Analytic Tools Onboarding KPIs Government 52

ProductPlan

MARCH 17, 2021

Meanwhile, the rise of artificial intelligence can give extra insights into the customer experience using smart chatbots and analytics. In this webinar, product management veterans will share real examples of feature requests that did not naturally fit with the company’s vision.

User Testing 52

User Testing Reporting Tools Data Visualization Customer Feedback 52

Userpilot

AUGUST 30, 2023

The Product-led Growth Playbook for AI/Complex Products The machine learning revolution has come to stay, and with it comes many innovative but complex products. The game-changing dynamics of scaling in the Machine Learning Revolution. Her core expertise includes: Positioning and messaging. Product marketing.

Customer Experience 95

Customer Experience User Testing Customer Feedback Research Software 95

Userpilot

JULY 20, 2023

The undeniable advances in artificial intelligence have led to a plethora of new AI productivity tools across the globe. Best AI writing tools for the content creation process: Userpilot’s onboarding AI writing assistant: use AI to generate engaging content for your in-app messaging prompts (modals, tooltips, etc.).

Analytic Tools 81

Analytic Tools Feedback Software Data Visualization Reporting Tools 81

Mixpanel

FEBRUARY 23, 2024

These are all machine learning-based models that we have built with help from our data science team, and the models are trained on retention data. We also use Chameleon—an in-product user messaging platform—to give onboarding customers helpful nudges along the way if they’re starting to show disengagement signs.

Onboarding KPIs 59

Onboarding KPIs Technical Review Customer Experience User Testing 59

Userpilot

MARCH 20, 2023

Messaging apps are rising in popularity. Today’s customers make inquiries and even purchases using different communication channels, from emails to social media, phone, live chat, in-app messaging , etc. Userpilot webinars. Customers are demanding more personalization and empathy from support agents.

Reporting Tools 78

Reporting Tools Data Visualization Analytic Tools Research Software 78

Gainsight

SEPTEMBER 5, 2022

In-app messaging is one way to learn from your customers, but you can also look at usage rates, time spent in specific areas of your product, and the features that sit unused. For example, do your customers prefer instant access to videos or invitations to a webinar? Think beyond in-app messaging for more AI inspiration.

Analytic Tools 98

Analytic Tools Customer Experience User Friction User Testing 98

Intercom, Inc.

MAY 14, 2018

Messaging: Ignore at your peril. As marketers we’re always yearning to understand how consumers want to engage, and increasingly, that’s through the personal, real-time, device-agnostic medium of messaging. 10 minutes: The average daily time US consumers spent in a messaging app in 2017 was 10 minutes, up 15.2% Engagement.

User Testing 223

User Testing Research Software Artificial Inteligence Marketing 223

Intercom, Inc.

MAY 12, 2021

To enable teams to surface the right insights to power personalized support and engagement and be set up for success, we’ve launched a suite of new features to enhance messaging, reporting, analysis, and support automation within Intercom – all based on meaningful insights from you, our own customers. Want to see these features in action?

Data Visualization 118

Data Visualization Customer Communications Reporting Tools Customer Feedback 118

Intercom, Inc.

DECEMBER 12, 2018

Demandbase enables companies to deliver personalized online ads to specific people at specific companies across the web while refining the message to try to convert them into customers. Zoom – webinars. We use it for: Sending targeted messages to visitors on our website. So let’s say Joe works for Pfizer.

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

Userpilot

NOVEMBER 20, 2022

On the other hand, add a human touch to your digital CX by running webinars or leveraging AI-created videos. Then, offer up relevant content for those segments by revealing features, sending targeted in-app messages, and prompting up-sells to the right users at the right time. An example of a webinar we hosted at Userpilot.

Customer Experience 84

Customer Experience User Testing Customer Feedback Embedded Analytics 84

UX Studio

AUGUST 21, 2019

Personalization also involves delivering the right message to the right person at the right moment. Additionally, it increases chances they read and digest the message, and then perform the action which you want to lead them towards. Promote events to specific geolocations or webinars to people with specific interests?

Customer Experience 85

Customer Experience Data Visualization UX Research Software 85

Userpilot

FEBRUARY 1, 2022

Onboarding involves the use of in-app guides , in-app messages , tooltips, and product walkthroughs to educate the users about their product features. Because they don’t use the product on a regular basis anymore, in-app messaging may be of limited use. User Onboarding. Customized user onboarding for improved product experience.

Customer Experience 81

Customer Experience Data Visualization Analytic Tools Feedback Software 81

eG Innovations

JULY 2, 2021

Last week, we hosted a great webinar with our partner Conversant Group. A colleague and I were answering questions during the live webinar and we received a lot of questions. One of my favorite aspects of participating in these webinars is the high quality and breadth of questions that we receive from our attendees.

Analytic Tools 105

Analytic Tools Reporting Tools Data Visualization Customer Experience 105

Intercom, Inc.

JUNE 23, 2020

What already exists either in our help center or webinars or helpful guides? This could even be like an outbound messaging type thing, where if someone is in a certain situation or stage or page on your app or whatever it is, you can alert them to known issues, things like bugs and so on. That has a huge impact.

Reporting Tools 118

Reporting Tools Customer Experience User Testing Data Visualization 118

Userpilot

JUNE 7, 2021

SaaS marketing automation helps deliver the right message through the right communication channel at the right time. With the right selection of SaaS Marketing automation tools, Product Marketers can deliver omnichannel messages with a high degree of consistency in communication. Best SaaS marketing automation tools for paid channels.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

eG Innovations

AUGUST 11, 2022

A couple of colleagues and I were answering questions during the live webinar, and we received a LOT of questions. One of the most rewarding things about participating in these webinars is the high quality and breadth of questions that we receive from our attendees.

Analytic Tools 52

Analytic Tools Data Visualization Reporting Tools Research Software 52

eG Innovations

AUGUST 3, 2021

A few days ago, we hosted a very well received webinar presented by Barry Schiffer (CTP) from eG’s Benelux team and George Spiers , CTP and real-world Citrix Administrator. A colleague and I were answering questions during the live webinar, and we received a lot of questions. Questions & Answers. in a home office?

Analytic Tools 52

Analytic Tools Data Visualization Research Software Reporting Tools 52

Intercom, Inc.

SEPTEMBER 18, 2019

Your potential customers see dozens, sometimes hundreds, of marketing messages every day and everywhere: on social media, on their phones, on billboards as they drive down the street. Any marketing messages they see then are effectively out of context. Any marketing messages they see then are effectively out of context.

Research Software 36

Research Software Marketing Customer Communications Data Visualization 36

Userpilot

SEPTEMBER 7, 2023

You should leverage customer data to trigger real-time communication, like personalizing your in-app messages and guides using segmentation. Adopting artificial intelligence and matching learning involves harnessing predictive analytics to prevent churn and using AI chatbots and messaging to improve user experiences.

Data Visualization 84

Data Visualization Customer Feedback Analytic Tools User Testing 84

Intercom, Inc.

JANUARY 10, 2019

I’m joined once again by Paul Adams (VP of Product) and Emmet Connolly (Director of Product Design) for a conversation that covers everything from bots and automation to the state of messaging. And then you can get smarter with machine learning and stuff. Short on time? Then you’ve got chatbots. Paul: Yeah, exactly.

User Testing 143

User Testing Banking Customer Experience Technical Review 143

Business of Software Conference

NOVEMBER 28, 2019

And then, last but not least, inviting people to webinars. What particularly works, things like Linked In, one thing I learned recently in terms of email contact is personalization has a hugely higher yield than non-personalized emails. So you can get personalization not just in the messaging but in the web experience.

Analytic Tools 40

Analytic Tools Research Software Data Visualization Software Review 40