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We are at the start of a revolution in customer communication, powered by machinelearning and artificialintelligence. At Intercom, we have taken advantage of these technologies relatively early. These bots help businesses deliver both radical efficiencies and better, faster support experiences.
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Experience at Scale is Culture. Kate also discusses how, with the new technologies at our disposal, the decisions we make with our products will have far greater consequences than we currently have to consider. Designing Integrated Human Experiences. This will help us to create more integrated human experiences.
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