Userpilot

FEBRUARY 25, 2024

The model is quick to implement, making it one of the best product development frameworks for SaaS. TL;DR The Kano model is a product development framework that helps identify and categorize customer needs based on the level of delight they can deliver in comparison to the effort invested. Dr. Kano’s research challenged this.

Customer Satisfaction 99

Customer Satisfaction User Testing Customer Experience Customer Feedback 99

Userpilot

NOVEMBER 23, 2023

Many companies lack differentiation strategies and drive product development by copying competitors. To be actionable, a product strategy should focus on specific user behaviors that create customer value. It should also give you tools to measure progress. This is where a product-led growth strategy comes in.

Feedback Software 95

Feedback Software Analytic Tools Product Research User Testing 95

UX Studio: Product Management

JANUARY 8, 2021

As an expert app designing company, we have prepared an in-depth overview of the top app design agencies to work with in 2021. Thus, we are sharing our selection of the best app designing companies for your consideration. How much it will cost to design a mobile app in 2021. List of top 10 mobile app design companies.

Research Software 72

Research Software User Testing Product Research Artificial Inteligence 72

The Product Guy

NOVEMBER 9, 2017

Why do I need a framework? A research conducted by Alpha UX found that 25% of Product Manager surveyed wished for a clearer product roadmap and strategy. Research article. Without a clear roadmap and strategy, a Product Manager won’t be able to make impactful decisions. This was second only to increase in salary!

Framework 138

Framework Agile User Testing Research Software 138

Mixpanel

JUNE 23, 2020

Simply put, one of the most important jobs of an experience researcher is to ask questions. It’s questions that help researchers understand the true nature of their problem—and whether or not their design presents a solution. Begin with research grounded in empathy and accountability.

B2B 52

B2B User Testing Research Software Product Research 52

Mixpanel

JUNE 23, 2020

Simply put, one of the most important jobs of an experience researcher is to ask questions. It’s questions that help researchers understand the true nature of their problem—and whether or not their design presents a solution. Begin with research grounded in empathy and accountability.

B2B 52

B2B User Testing Research Software Product Research 52

Mind the Product

APRIL 27, 2017

Figure 1: FRAMEWORK OF METHODS TO CAPTURE AND DEFINE PRODUCT FEATURES. A separate set of both written and visual techniques can be used to define solutions that should be implemented in software to address the pain points. Recently it has become more common to move from only “defining solutions” to also “detailing problems”.

Framework 109

Framework User Testing Research Software Feedback Software 109

Userpilot

AUGUST 30, 2023

What strategies can you implement to drive acquisition and retention faster? Get ready to dive into insightful discussions, practical strategies, and real-world examples that will empower you to create and manage products that meet user needs and leave them truly satisfied. But how do you do that? Product growth speakers.

Customer Experience 103

Customer Experience User Testing Customer Feedback Research Software 103

Userpilot

JUNE 22, 2021

Companies that adopt customer success strategies aren’t just trying to score points in front of their customers. Okay, while their users obviously do benefit from these strategies, one of the key perks for businesses besides customer satisfaction is a reduced strain on customer support. What is a customer success strategy?

User Testing 52

User Testing Customer Feedback Feedback Software Customer Experience 52

Userpilot

MARCH 8, 2022

How product strategy uses a company's vision to fuel profitability. An iterative product framework for identifying and pursuing the right opportunities to create value. Sanjana Murali – Product Marketing Manager @ Leadfeeder | YouTuber (All About B2B Marketing). How to create a scalable product organization.

Technical Advisors 114

Technical Advisors Product Research Analytic Tools User Testing 114

Bain Public

NOVEMBER 21, 2022

Product Collective’s INDUSTRY: The Product Conference was created in Ohio by product people Paul McAvinchey, Mike Belsito, and Rebecca Feliciano with the goal of bringing the best software product management professionals together. QUESTION 1: Do you think that company strategy and product strategy are the same?

Research Software 52

Research Software B2C User Testing Customer Experience 52

Department of Product

OCTOBER 23, 2022

Since product development is often a blank canvas (particularly in startups) the sheer number of possible scenarios and opportunities you might want to explore can be overwhelming: Should we build a mobile app or not? Yes, we’re B2B but are we targeting small businesses or enterprise? What colour should our homepage CTA buttons be?

Research Software 52

Research Software Product Research Product Management Product Manager 52

The Product Coalition

JANUARY 10, 2019

The most popular frameworks, like agile, are more about the general approach your office takes. Team structure, work patterns, timing, tool deployment… They are holistic in the way they seek to address your overall operations. The Jobs To Be Done Framework (JTBD, for short) is different. Jobs are not the same as “solutions”.

Framework 60

Framework Research Software User Testing Feedback Software 60

Userpilot

JULY 13, 2022

Userpilot publishes well-researched and in-depth articles on all aspects of product management including product growth, retention, and adoption. The Reforge blog helps product managers with topics like analytics , team management and development, product leadership , or product strategy. SaaS Product Adoption: The Ultimate Guide.

Blog 97

Blog Analytic Tools Research Software Feedback Software 97

Gainsight

JUNE 8, 2022

In fact, according to new research by the Chief Marketing Officer (CMO) Council , only 14 percent of marketers say that customer-centricity is a hallmark of their companies, and only 11 percent believe their customers would agree with that characterization. A tool called a “ RACI Model ” is helpful to determine the answers to these questions.

Research Software 59

Research Software Customer Experience Reporting Tools User Testing 59

The Product Coalition

JUNE 11, 2022

In the B2B hemisphere, change goes hand and hand with new products. B2B product leaders, I am calling you out on the dreaded implementation phase. Early in my career, I led the implementation of a supply chain analytics module from SAP (enterprise resource planning software). with user research to test our hypothesis.

Customer Experience 139

Customer Experience User Testing Data Visualization Analytic Tools 139

UX Planet

MARCH 7, 2024

This is a reality for many organizations that leap into building an in-house design team without integrating Design Ops into their strategy. Design Ops encompasses the processes, tools, and methodologies that allow design to flourish at scale. The truth is, you can’t choose to build an in-house design team and not think of Design Ops.

Feedback Software 52

Feedback Software Research Software Customer Experience Customer Feedback 52

The Product Guy

MAY 7, 2020

A PM may receive help from specialists in the organization such as Researchers, Project Managers, Product Marketing etc. As you climb the ladder, primarily the focus changes from solution and execution to strategy. A Platform PM also concerns himself with stability and safety of the platform. Product Strategy.

Technical Review 159

Technical Review Research Software Onboarding KPIs Product Management 159

Imaginary Cloud - Design

SEPTEMBER 1, 2022

Whether you are an e-commerce brand, B2B company, or another type of business, your website is likely to be the first impression many potential customers get of your company. Web development strategies for successful redesigns. The three-step process of a UX Audit involves research, evaluation, and execution. Why redesign?

Reporting Tools 52

Reporting Tools Research Software Data Visualization Feedback Software 52

Userpilot

NOVEMBER 29, 2023

With the right product research tools, you can dissect vast pools of data, gather actionable insights, and create products that align directly with your user’s needs. But how can you build the right product research tech stack to achieve your product growth goals? Qualtrics. UXPressia.

Data Visualization 90

Data Visualization Research Software Feedback Software Analytic Tools 90

ProductPlan

DECEMBER 21, 2020

Whether it’s a new car, ERP software, or a timeshare, they’re doing most of the talking. They’re actively seeking a solution, shopping around to explore their options, doing their own research, and ultimately experiencing the product before they ever plunk down their credit card or issue a purchase order. The buyer has changed.

User Testing 104

User Testing Research Software Customer Experience Product Research 104

The Product Coalition

MAY 26, 2018

And companies across the globe have spent a lot of time and effort over the last few months interpreting privacy policies and legal documents, assessing product, processes and marketing strategies, and reviewing vendor relationships to make their products and businesses complaint to the new regulation. What is the purpose of storing the data?

Research Software 60

Research Software User Testing Product Research Customer Experience 60

Gainsight

APRIL 14, 2022

Though the pandemic isn’t exactly in the rearview mirror yet, we are beginning to understand the effect it’s had on B2B firms across the country — and around the world. Get the organization to understand that CS can be a force multiplier for your business with a compelling framework and data to support it.

Data Visualization 59

Data Visualization Customer Experience User Testing Analytic Tools 59

Amplitude

DECEMBER 18, 2020

Adience’s research highlights the power of product analytics. When they spoke with over 350 product development leaders for Amplitude’s 2020 Product Intelligence Report , they found that 44% of the companies we surveyed grew by at least 25% by using product analytics as a part of their growth strategy. What Is Product Analytics?

Data Visualization 116

Data Visualization Analytic Tools User Testing Product Research 116

Mixpanel

JULY 27, 2020

Though the term often brings to mind SaaS heavyweights like Slack, Atlassian and Shopify, the principles at its core are quite simple: Product-led growth is a go-to-market strategy that relies on using your product as the main vehicle to acquire, activate, and retain customers. Let’s dive in! Understanding the value of your product.

Research Software 85

Research Software User Testing Onboarding KPIs Product Research 85

Mind the Product

MARCH 7, 2018

In many companies, improving engagement is a reactive process: as a product manager you wake up to a barrage of support requests after launching a new feature, or your in-app analytics reveal that new users are skipping over key functionality and never reaching their “aha!” Use Data to Refine Your Message.

Data Visualization 93

Data Visualization Analytic Tools Feedback Software Product Research 93

Arpit Rai

OCTOBER 29, 2019

What’s the difference between product management in B2B/SaaS and B2C? Following are some of the differences I can think of: Customer Research: B2B PMs tend to speak with customers a LOT more than B2C customers. In B2B, you’re not always the primary user of your product. B2B or B2C and why? back in 2011–12.

Analytic Tools 52

Analytic Tools Research Software Feedback Software B2C 52

Andrew Chen

NOVEMBER 15, 2021

These frameworks are targeted at teams building new products, first and foremost. At first glance Uber might just look like a simple app — after all, the premise was always to hit a button and get a ride. The app sat on a vast worldwide network of smaller networks, each one representing cities and countries. Not good.”

Books 63

Books Research Software Reporting Tools Technical Review 63

The Product HQ

APRIL 20, 2024

Looking to become a B2B Product Manager? This career guide offers a detailed overview of the best B2B product management training options. There is no shortcut to becoming a B2B product manager. Business-to-business (B2B) or business-to-consumer (B2C) product managers (PMs) have mastered various hard skills.

B2B 52

B2B User Testing Research Software Analytic Tools 52

The Product Coalition

NOVEMBER 27, 2023

It’s difficult to find a SaaS company that isn’t already in the niche you wish to enter! The solution? Vertical SaaS! Vertical SaaS has had a tremendous run during the last decade. Why is Vertical SaaS on the rise? Spotify is an example of regular SaaS ; you pay to conveniently locate and stream music.

Research Software 132

Research Software Feedback Software Reporting Tools User Testing 132

The Product Guy

FEBRUARY 3, 2019

How do you conduct customer research and make feedback actionable when your customers vary greatly in their backgrounds? In hindsight, my recruiting strategy was too broad. Lesson learned: narrow your recruiting strategy so that you find customers who have explicitly completed the behavior you want to explore.

User Testing 124

User Testing Customer Feedback Product Management Product Manager 124

Arpit Rai

OCTOBER 29, 2019

What’s the difference between product management in B2B/SaaS and B2C? Following are some of the differences I can think of: Customer Research: B2B PMs tend to speak with customers a LOT more than B2C customers. In B2B, you’re not always the primary user of your product. B2B or B2C and why? back in 2011–12.

Analytic Tools 40

Analytic Tools Research Software Feedback Software B2C 40

Intercom, Inc.

AUGUST 26, 2019

In our survey of more than 300 B2B sales professionals, 58% of them reported the tactics they used last year are less effective this year. Inside, you’ll get: Tested frameworks for rapidly scaling your sales team and revenue. Data-driven insights into the future of sales based on our original research. And much, much more.

Data Visualization 119

Data Visualization B2B Books Framework 119

ProductPlan

DECEMBER 21, 2020

Whether it’s a new car, ERP software, or a timeshare, they’re doing most of the talking. They’re actively seeking a solution, shopping around to explore their options, doing their own research, and ultimately experiencing the product before they ever plunk down their credit card or issue a purchase order. The buyer has changed.

User Testing 40

User Testing Research Software Customer Experience Product Research 40

Userpilot

MAY 9, 2024

The article will teach you how to design an onboarding strategy for your SaaS. TL;DR Customer onboarding helps new users understand and engage with a SaaS product effectively. Research your customers to understand their needs and professional contexts to create an effective customer onboarding process.

Onboarding KPIs 52

Onboarding KPIs User Testing Data Visualization Analytic Tools 52

Good Product Manager

JANUARY 11, 2016

Improving Product Management in 2016: Strategy vs. Technique. In most sports there are two basic ways to improve — better technique or better strategy. and the SiriusDecisions Product Ownership Decision Framework. We're hiring at @SiriusDecisions , particularly for #b2b #sales / account management. Ab1Q1rM55f.

Product Management 94

Product Management Product Manager Management Management 94

Intercom, Inc.

NOVEMBER 25, 2019

Five years ago I wrote about how product strategy means saying no – you must ruthlessly protect your product from feature creep. . Saying no, however, is just one part of a successful product strategy. The meeting point of company and product strategy. This is episode seven, the product strategy edition.

Product Strategy 187

Product Strategy Strategy Research Software User Testing 187