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Later’s Farhan Virji on adapting B2C support strategies for B2B teams

Intercom, Inc.

On the surface, B2B customer support issues might look quite different from those of B2C. But despite these differences, Farhan Virji , VP of Customer Happiness at Later , believes that there is actually quite a lot that B2B support teams can learn from their B2C colleagues. Know your user.

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Product Development Health Check Playbook

The Product Coalition

Read on for the Product Development Health Check Playbook written by Angus McDonald and Kayla Li. A Product Development Health Check is like a fitness test for your product development practice. An important consideration is to not limit the health check to only one area or aspect of your product development practice.

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What Is Developer Marketing? [Best Practices & Examples Included]

Userpilot

What is developer marketing, and what is the point of it? As the name suggests, developer marketing is marketing to developers. In short, developer marketing is more than just capturing the attention of software developers and getting them to use your product. What is developer marketing?

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There Is No One-Size-Fits-All: Ways to Apply Cloud eCommerce Solutions

The Product Coalition

Nowadays, outsourcing software development services build custom apps for eCommerce landscapes. When developing eCommerce platforms for online shopping, offshore development teams need to consider security issues. Make plans for integrating cloud eCommerce software into existing applications. Follow plan.

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What Are SaaS Products + 22 Successful SaaS Companies to Follow

Userpilot

TL;DR A SaaS product delivers software remotely, reducing the need for local installation, maintenance, and updates. Cloud computing offers three main service models: SaaS for ready-to-use software, PaaS for application development frameworks, and IaaS for scalable virtualized computing resources.

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The Evolution of E-commerce: Trends & Statistics in 2022

The Product Coalition

Many brands are using offshore development teams to build custom apps for their operations and increase sales. Many brands are using offshore development teams to build software applications that support customers to make a purchase online. It has also given birth to many online portals for B2B, B2C, C2C, and C2B.

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Product in Practice: Getting Value Out of In-App Surveys Takes Iteration

Product Talk

While Orion had started with a B2C focus, they got a lot of inbound interest in the B2B space. She had to set up the survey and add logic to make sure the right people were going to the Calendly link and coordinate with the developer who was filling in some of the hidden variables behind the scenes.