3 Tiers of Customer Value in the Product Management Maturity Model
Product Management University
MAY 24, 2021
This is where B2B and B2C product management completely diverge. For example, consider the workflows that cross marketing, sales and finance, or customer service, shipping and billing, or IT, human resources and all departments. Critical versus nice-to-have monikers will be obvious when you look at it from this angle.
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