Userpilot

JANUARY 9, 2023

We also look at the process of building a product persona, the data you need to collect, and some user persona examples that you can use for your SaaS. Both product personas (B2B) and user personas (B2C) describe somebody who users the product while buyer personas describe those who decide to buy products. Interested? Book the demo!

Feedback Software 98

Feedback Software Research Software Analytic Tools User Testing 98

UX Studio

SEPTEMBER 6, 2023

Not long ago, we noticed an interesting trend: even businesses that had nothing to do with the usual tech sector were seeking UX studio’s help to improve their websites and apps. Even big B2B players (Business-to-Business) were interested in UX research. We had to think differently when doing research with B2B customers.

User Testing 59

User Testing Customer Feedback Research Software B2B 59

UX Planet

FEBRUARY 1, 2024

Picture this: You’re a stakeholder in a company specializing in enterprise SaaS solutions, and your team is embarking on developing a new product. They are created through extensive user research and represent the various target users for whom the product is being designed. The challenge?

User Testing 52

User Testing Research Software Feedback Software Analytic Tools 52

The Product Coalition

OCTOBER 5, 2021

Guest post by Angus McDonald, Senior Product Manager at Terem Technologies, and Kayla Li, Delivery Manager at Terem Technologies Word from Scott: Over the years we’ve helped many different teams uplift in different ways. A Product Development Health Check is like a fitness test for your product development practice.

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Weak Development Team Reporting Tools Research Software Feedback Software 150

Usersnap

FEBRUARY 14, 2023

Whether you’re still validating your SaaS product idea or launching a new feature to an existing product line, thinking about your Go-To-Market Strategy is always relevant. In fact, iterating your strategy and improving each feature Go-To-Market plan as you grow and receive customer feedback is even more important. Let’s dive in!

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Research Software Feedback Software User Testing Product launches 52

Product Talk

DECEMBER 7, 2022

Product teams have a variety of research activities they can draw upon when engaging with customers. In my continuous discovery framework, I argue teams need to discover opportunities and solutions. When discovering solutions, the goal is to match each solution to a specific need, pain point, or desire. Tweet This.

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User Testing Reporting Tools Customer Experience Research Software 197

Product Talk

FEBRUARY 28, 2024

The idea was that her trio would test out the concepts from Continuous Discovery Habits and then guide the broader product organization at Going to adopt the habits. Kelsey Terry is the former Director of Product at Going , a B2C SaaS company that helps members save between 40–90% off airfare.

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Product Research Onboarding KPIs Feedback Software User Testing 238

The Product HQ

APRIL 20, 2024

Business-to-business (B2B) or business-to-consumer (B2C) product managers (PMs) have mastered various hard skills. These skills include recognizing market opportunities, customer research, product road mapping, and modeling. An instructor may help keep you on track with continuous feedback.

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B2B User Testing Research Software Analytic Tools 52

Usersnap

JULY 21, 2021

Innovating by Using Customer Feedback in R&D. Integrating customer knowledge in the research and development phase is a way of refining products both before and after launch. The feedback collected on various channels can be easily filtered and integrated into R&D. Collecting Customer Feedback through Various Ways.

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User Testing Customer Feedback Feedback Software Customer Experience 98

The Product Coalition

FEBRUARY 11, 2023

How about this — how often do you see a problem around you, and then you decide to come up with an idea or solution? We discussed business ideas, researched options for funding, and most importantly, we supported each other. Get feedback from at least five customers, but many as possible. What is a Go-to-Market Strategy?

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User Testing Research Software Feedback Software Strategy 78

Centercode

OCTOBER 28, 2020

For nearly two decades, Centercode has provided leading platform and managed service customer testing solutions that help companies turn good technology into great products. A new study revealed that organizations leveraging Centercode saw a 646% return on investment (ROI) from customer testing over three years.

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User Testing Reporting Tools Feedback Software Research Software 69

Userpilot

JULY 30, 2021

The different types of product managers include the traditional product manager, the product owner, the growth product manager, the technical product manager, and the platform product manager. They must rally a team around a product’s vision and make sure the solution is viable from a business perspective. Type of product (B2B, B2C).

Feedback Software 98

Feedback Software Research Software Reporting Tools Product Research 98

The Product Coalition

APRIL 15, 2019

Tooling for your product team is a necessity. It often gets overlooked or tools are quickly chosen because we are so focused on the challenges in our own products. But, getting tooling right helps get better results faster. Integrates with your project management tool A word about integration. Roadmunk , ProdPad.

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Data Visualization Analytic Tools Research Software Feedback Software 60

Product Management Lessons from the Trenches

JULY 10, 2018

Two years ago this week, I started work as the first VP of Product Management at NTENT - a company with huge, rapidly growing market, world-famous CTO, seasoned executives and engineering team, and core technology that only a handful of companies in the world possess. Do your research. We stopped using the system within a month.

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User Testing Research Software Feedback Software Reporting Tools 150

Imaginary Cloud - Design

MARCH 31, 2022

Developing digital products with a good user experience (UX) is becoming a must, both in B2C and B2B business models. The Product Design Process focuses on thorough user and market research before building a product, and the Google Design Sprint is a fast, 5-day intense method to accelerate decision making. c) Helps increase sales.

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User Testing Research Software Feedback Software Product Research 81

Intercom, Inc.

OCTOBER 29, 2019

Up until this point, to understand our customers, we had primarily relied on the Jobs-to-be-Done framework , product sense, research insight, sales input, and a belief that our customers were companies just like us. For example, our Sales team is now able to give segmented customer feedback to our product leaders to influence our roadmap.

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User Testing Data Visualization Customer Experience Customer Feedback 184

Userpilot

JUNE 22, 2021

What to consider when gathering customer feedback. Three key strategies for building customer success and reducing support strain are: providing customer-centric onboarding, offering self-service and automated assistance, and gathering and implementing customer feedback. How do you build customer success? Three key strategies.

User Testing 52

User Testing Customer Feedback Feedback Software Customer Experience 52

The Product Coalition

JUNE 26, 2022

Lessons and Insights from ‘The Mom Test: How to Talk to Customers’ by Rob Fitzpatrick “The Mom Test: How to Talk to Customers…” is a practical how-to guide that allows you to properly evaluate your current or next business idea. The Core Idea of The Mom Test You shouldn’t ask people whether your business idea is good.

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User Testing Customer Feedback Customer Experience Product Research 116

Intercom, Inc.

MARCH 8, 2018

In a time where buyer behavior has rendered cold calling nearly obsolete, successful sales prospecting begins with using tools like live chat and social media to build relationships. The only exception is some B2C work with financial services and insurance companies. Make sure you’ve got that viable program or platform.

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Research Software Feedback Software Reporting Tools User Testing 186

Product Talk

MAY 10, 2023

It involves strengthening your understanding of business outcomes , fostering collaboration in product trios , and cultivating many other habits like conducting regular story-based interviews , mapping opportunities on the opportunity solution tree , and identifying and testing assumptions. Teresa: Who are your typical customers?

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Product Research User Testing Feedback Software Research Software 130

The Product HQ

FEBRUARY 6, 2023

From a general point of view, one of the most important roles of a senior product manager is to research, understand, and validate the needs, wants, and demands of their end product users. After all, it is pointless to build a product if it doesn’t provide real solutions to the pain points of end users.

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User Testing Research Software Feedback Software Data Visualization 52

The Product Coalition

JUNE 11, 2022

This attitude is less prevalent in the B2C world as they are hyper-aware of and interested in addressing the pain of change. Early in my career, I led the implementation of a supply chain analytics module from SAP (enterprise resource planning software). The analytics module sat on top of a software platform we already used.

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Customer Experience User Testing Data Visualization Analytic Tools 138

Mixpanel

FEBRUARY 23, 2021

For a SaaS company, he looks for things like “less than 2% monthly churn” (the flipside of retention), a “clear path to $100k MRR” (growth), and a “5% conversion rate from free to paid” (profitability). .” ” Startup Grind Jaclyn Allen, Partner Success Manager, and Daniel Reilly, Software Engineer, Startup Grind.

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User Testing Onboarding KPIs Product Research Startups 130

Nulab

SEPTEMBER 22, 2021

Research part 1: Qualitative research for competitive positioning. Any good positioning strategy begins with plenty of research. Let’s look at how to conduct market research in a little more detail. If you’re researching multiple markets, verticals, or sub-markets, you’ll need to repeat this task for each one.

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Positioning User Testing Reporting Tools Data Visualization 69

The Product Coalition

MARCH 26, 2019

You work on customer discovery with the potential target segment you believe might be facing this problem to validate your hypothesis, propose your solution to the problem and try to figure out if there is a problem-solution fit. The users need the easiest solution, regardless how you solve it. Why this complexity?

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Enterprise User Testing Analytic Tools Research Software 60

Mixpanel

MARCH 7, 2021

Getting that feedback is invaluable in shaping opinions, planning projects, and presenting strategy to management.” “I’m currently the founder of LevelUp, a startup aiming to revolutionize mentorship by creating a platform connecting women mentors and mentees based on role, industry, career interests, and goals.

Feedback Software 52

Feedback Software Research Software Analytic Tools Reporting Tools 52

ProductPlan

AUGUST 23, 2022

Those people will attempt to use the product to solve problems, improve processes and outcomes, or—for B2C products —to simply have a little fun, distract themselves, connect with others, or learn something new. Your product will integrate with accounting software, CRMs, and inventory systems. User research.

User Testing 52

User Testing Research Software Feedback Software Product Management 52

Roadmunk

APRIL 3, 2018

It’s about synthesizing a lot of information, understanding the system, trying to piece together what is the problem, breaking it down into small manageable chunks so you can analyze it, and then figuring out what is the right solution from there. The same thing goes for solution exploration or really iterating on a concept.

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Research Software Feedback Software User Testing Product Management 89

Revulytics

SEPTEMBER 18, 2019

Revulytics sponsors a series of Product Management Today webinars featuring innovative ideas from top software product management thought leaders. In his webinar, experienced B2C and B2B product leader Tim Herbig , author of Lateral Leadership: A Practical Guide for Agile Product Management , shows how to be a data-informed product manager.

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Data Visualization User Testing Information Product Research 75

Melissa Perri

MAY 5, 2016

Testing products before you build them? This idea was prime for testing. It was so ripe with assumptions: “Do our customers want to hear about what are celebrities are up to directly in our platform? A week after that we found a different solution that increased clickthrough rate threefold on our products. I was excited.

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User Testing Feedback Software Research Software Customer Experience 120

Gainsight

OCTOBER 3, 2019

In order to stand out from the rest, B2B companies have to earn customer loyalty and constantly improve their business solutions to beat out the competition. And yet, many B2B brands struggle to provide the frictionless experience consumers have come to expect from B2C brands. Fast feedback eliminates guesswork.

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User Testing Customer Experience B2B Customer Feedback 55

BrainStation Product Management

MAY 7, 2019

My role includes building a lot of B2B tools – we have tools for major labels, management companies, and publishers. Apart from B2C and B2B products, many PMs also work on internal products that help teams within the organization perform better. “ We do this through shadowing, 1:1 interviews, or group user research sessions.”.

Data Visualization 68

Data Visualization User Testing Analytic Tools Research Software 68

Usersnap

JULY 15, 2020

However, e-commerce and software companies have a slightly different, additional challenge on their hands. Your potential customers can easily research and even test-drive all of their options before purchase. In e-commerce and software, the competition is always just a few finger-taps our mouse clicks away.

User Testing 52

User Testing Customer Feedback Customer Experience Feedback Software 52

The Product Coalition

OCTOBER 11, 2019

I understand that few developers ever want to hear people criticize their apps, but if you want your product to sell, you’ll have to accept what’s coming at you. But, you’ve gone one step further and decided to create an app that will solve relationship problems. Naturally, you expect your app to hit the mass market?—?this

User Testing 60

User Testing Customer Feedback Customer Experience Feedback Software 60

Userpilot

NOVEMBER 21, 2023

Allocating time for a specific research stage is often a no-go for leadership, so make the habit of interviewing customers continuously. For example, B2B companies work differently from B2C businesses, and feature factories are very different from innovation factories. What’s the solution? First, don’t volunteer.

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Technical Review User Testing Product Management Product Manager 104

Andrew Chen

JUNE 25, 2019

Tactic #1: Nail the value prop on your site/app. What : You need to convince visitors why they should become “hosts” on your platform when they visit your site (and then deliver on that promise). Make sure your site/app says the same thing boldly and directly. Question: What’s the simplest way you can test a referrals offering?

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User Testing Customer Experience Research Software Feedback Software 111

BrainStation Product Management

MAY 7, 2019

My role includes building a lot of B2B tools – we have tools for major labels, management companies, and publishers. Apart from B2C and B2B products, many PMs also work on internal products that help teams within the organization perform better. “ We do this through shadowing, 1:1 interviews, or group user research sessions.”.

Data Visualization 40

Data Visualization User Testing Analytic Tools Research Software 40