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Later’s Farhan Virji on adapting B2C support strategies for B2B teams

Intercom, Inc.

On the surface, B2B customer support issues might look quite different from those of B2C. But despite these differences, Farhan Virji , VP of Customer Happiness at Later , believes that there is actually quite a lot that B2B support teams can learn from their B2C colleagues. Know your user.

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Product Development Health Check Playbook

The Product Coalition

Guest post by Angus McDonald, Senior Product Manager at Terem Technologies, and Kayla Li, Delivery Manager at Terem Technologies Word from Scott: Over the years we’ve helped many different teams uplift in different ways. David Marquet’s book ‘ Leadership is Language ‘ is a great source of ideas for helping promote the right mindsets.

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Hiring a Head of Product

Mironov Consulting

They come from professional services groups — which is all bespoke contracts and project management. Or non-software companies — where IT is squeezed as a cost center instead being the company’s main profit center. It’s no wonder that folks are confused, frustrated, and fail to get the product leadership they need.

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When You Lead Daily Standups, What Are Your Best Techniques?

The Product Coalition

Do we need to escalate any critical issues to company leadership? Keren: Well, at Darrow we develop what is regarded as a go-to platform for plaintiff lawyers that want to expand their practice. With the platform we harness AI technology to discover meritorious cases. How do product managers lead standups?

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2021 in conversation: Learnings from the podcast

Intercom, Inc.

More than integrations and features and quarterly reports, back in August, Intercom turned 10. Lessons learned on leadership with Karen Peacock and Leandra Fishman. Government services shouldn’t be renowned for their endless queues, confusing forms, and excessive bureaucracy. And what a year it has been!

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Thinking Beyond Roadmapping to Elevate and Revolutionize Product Organizations

ProductPlan

Whether that means automating time-consuming approval processes, creating a central repository for go-to-market artifacts, or providing more meaningful analytics on product progress, ProductPlan’s product operations platform will help organizations orchestrate their entire product strategy. Change is Afoot. Embracing digital transformation.

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How to Become a B2B Product Manager

The Product HQ

Business-to-business (B2B) or business-to-consumer (B2C) product managers (PMs) have mastered various hard skills. Product managers also have essential soft skills such as communication, leadership, empathy, collaboration, understanding customers, and strategic thinking. There is no shortcut to becoming a B2B product manager.

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