The Product Coalition

JUNE 17, 2019

“The digital transformation of any enterprise is a herculean task requiring a willingness to embrace cultural change, the ability to immerse the entire organization in the customer journey, and a total commitment to digitize to the core”?—? David Gledhill , DBS Bank Chief Information Officer. But why is this? We identify opportunities.

Banking 113

Banking Development Team Review Software Review Technical Review 113

Usersnap

OCTOBER 12, 2021

76% of all bank interactions are online nowadays, create remarkable digital customer experience are not just buzzwords. Luckily for Erste Group, they’ve been focusing on customer experience since the very beginning. In particular, how they listened to the voice of customers and turned that into features and UX improvements.

User Testing 121

User Testing Feedback Software Customer Feedback Customer Experience 121

UX Planet

NOVEMBER 13, 2024

Well, stick with me as I walk you through the right AI tools for user research, ideation, wireframing, color generation, and UI design. User research —  UX Pilot Screenshot of UX Pilot’s homepage Although AI can’t do all your research work for you, it can certainly make your job much easier. What do I mean by that?

Research Software 105

Research Software Feedback Software Data Visualization UX 105

The Product Coalition

JULY 8, 2021

Photo by Morgan Housel on Unsplash The language is the substance absorbing information from the epochs, reflecting social trends and giving a profound insight into things happening to us, humans, today. Customer service and insights Current financial systems have a lot of gaps in customer service.

Data Visualization 158

Data Visualization Reporting Tools Analytic Tools Banking 158

Userpilot

MAY 17, 2025

Many product teams dont truly understand their app user journey. No surprise, then, that most apps lose 77% of their daily active users within just three days of installation. Without a clear view of the user journey, teams optimize the wrong things while real friction points go unnoticed. Ive felt that sting.

Analytic Tools 65

Analytic Tools Research Software Feedback Software Data Visualization 65

Intercom, Inc.

APRIL 29, 2020

As marketers, our job is to understand our customers – their hopes, their wants, their needs – and then communicate the value of our product in the context of their lives. At SaaStr Summit , I spoke about how businesses can adapt during these uncertain times by focusing on customer impact. Embracing a philosophy of change.

Customer Experience 228

Customer Experience User Friction Customer Feedback Data Visualization 228

Mind the Product

SEPTEMBER 6, 2018

Those who have stood out to me as particularly customer-centric have had two qualities in common. I’m a product manager at Adobe, a company with a long product management tradition and which has produced some of the best products in the history of software. The Foundation: Immediate Access to a Diverse set of Customers.

Enterprise 180

Enterprise Customer Feedback Customer Experience Reporting Tools 180

Userpilot

JANUARY 20, 2025

Software bugs are a budget killer for your company and a buzzkill for your users. Even with a rigorous software testing process, one pesky bug always slips through. In 2014, a software error on Amazon caused some items to drop to just one penny. When issues arise, customer support teams receive a surge in tickets.

Reporting Tools 52

Reporting Tools Analytic Tools Data Visualization Software Review 52

The Product Coalition

MARCH 14, 2023

Know Your Customer (KYC) in mobile app banking is designed to protect financial businesses against crimes like fraud and money laundering. On the user’s side, it’s a process where they need to verify their identity, address, and purpose of using the app. Short attention span. Make support easily accessible.

User Testing 148

User Testing Analytic Tools Research Software Data Visualization 148

Userpilot

SEPTEMBER 30, 2024

We chatted with Tom Ulman, the Chief Product Designer at Reading Eggs, a 3P Learning company, about how they used Userpilot to improve the user onboarding experience. Userpilot is a digital adoption platform with comprehensive functionality, including advanced analytics, feedback, and in-app engagement features.

Product Research 105

Product Research Analytic Tools Feedback Software User Testing 105

Userpilot

APRIL 17, 2024

Want to understand what customers think and how they behave in your product ? If so, you need to invest in the right customer insight tools. These tools are perfect for providing valuable customer insights to make product improvements and optimize your customer experience. Read on to learn more.

Data Visualization 103

Data Visualization Analytic Tools Feedback Software Reporting Tools 103

The Product Coalition

MARCH 25, 2022

Banks, insurance companies, and trading platforms use digital solutions to facilitate their communication with clients and make operations easier to perform. Banking mobile apps, trading platforms, blockchain, contactless payments, NFT, financial data analysis-all these terms fall into the fintech category.

Research Software 156

Research Software Feedback Software Reporting Tools Data Visualization 156

Userpilot

APRIL 6, 2023

In-app feedback is one of the most insightful and relevant types of data you can collect as a product marketer, while also being the cheapest. But it all depends on how you approach users and the tactics you follow to get them to answer your surveys. But first, what’s in-app feedback?

Feedback Software 96

Feedback Software Analytic Tools Research Software Data Visualization 96

Userpilot

DECEMBER 17, 2020

User feedback is the single most valuable resource you have available when you’re trying to grow a SaaS. But implementing feedback indiscriminately can do you more harm than good. Too much user feedback can present problems: What if the feedback is pulling you in all directions? How to Collect User Feedback.

Feedback Software 98

Feedback Software Customer Feedback User Testing Analytic Tools 98

Userpilot

JULY 26, 2022

Are you thinking about using qualitative feedback to gauge the success of your SaaS business? While some product managers focus solely on quantitative data, one can argue that qualitative data is just as important because it reveals what customers feel about a SaaS product. Looking to collect and analyze feedback?

Feedback Software 98

Feedback Software User Testing Research Software Customer Feedback 98

Mind the Product

NOVEMBER 9, 2018

From mental health to the health of our democracies, we are causing problems with well-intentioned software. The individual design decisions are being made by people like us – along with lawyers, leaders, and customer service people. For example, if you want to buy a house, you can decide to save money or rob a bank.

Data Visualization 178

Data Visualization Software Review Research Software Product Research 178

The Product Coalition

AUGUST 24, 2021

Investment banking firms, substantially benefiting from initial public offerings (IPO), strongly encouraged investments into the technology sector. Due to the growing tendency of backing technology businesses, a software startup could raise millions of dollars of funding in their earliest stages of development.

User Testing 158

User Testing Development Customer Experience Product Research 158

Userpilot

AUGUST 12, 2024

Interested in customer segmentation analytics but don’t know where to start? We also cover: The benefits of customer segmentation analysis. TL;DR Customer segmentation divides clients into groups with shared attributes for in-depth analysis and personalized experiences. Examples from different industries. The purpose?

Data Visualization 94

Data Visualization Analytic Tools Feedback Software Reporting Tools 94

The Product Coalition

APRIL 7, 2021

Today, many brands realize the urgent demand for having their own mobile application to be tightly connected with their customers and run their businesses online more successfully. Fireart Studio Fireart Studio is a boutique design and software development company with a headquarter in Warsaw, Poland.

Research Software 143

Research Software Feedback Software Artificial Inteligence User Testing 143

Userpilot

JUNE 28, 2021

Is your customer engagement marketing strategy bringing in expected results? As the user experience is becoming increasingly important (even more so than product and pricing for many brands), improving user engagement is crucial. What is customer engagement? What is customer engagement marketing?

Feedback Software 105

Feedback Software Analytic Tools User Testing Customer Feedback 105

The Product Coalition

NOVEMBER 29, 2022

The role of a mobile product manager is still relatively new, and it’s rapidly evolving due to the increased adoption of mobile devices. In 2023, more web-based businesses will be opting to develop mobile apps to build a loyal customer base, uncover more valuable user insights, and facilitate a more seamless user journey.

Analytic Tools 147

Analytic Tools Research Software Data Visualization Technical Review 147

Userpilot

APRIL 12, 2023

What’s a user adoption strategy? TL;DR A user adoption strategy is a plan for user education and onboarding so that they progress smoothly toward activation and adoption. An effective product adoption strategy improves user activation, reduces friction and customer churn , and boosts product success.

Analytic Tools 98

Analytic Tools Feedback Software User Testing Customer Feedback 98

Userpilot

JUNE 5, 2025

Pendo – Best enterprise option for user onboarding automation. Custom pricing; paid plans reported to range from $16,350 to $140,698/year. Walkme – Best employee onboarding software. Can you build flexible onboarding flows and trigger them based on user actions, events, or URLs? The real win?

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

The Product Coalition

OCTOBER 3, 2023

It is available both as a browser extension and a mobile wallet to help users to securely store tokens and digital assets in a decentralized manner. Despite ups and downs in the crypto market, MetaMask has secured a prioritized place with more than 21 million active users each month.

User Testing 146

User Testing Research Software Feedback Software Customer Feedback 146

Mind the Product

DECEMBER 12, 2017

Having spoken at conferences twice this year on the subject of design and emotion, I was spurred into writing this post by the number of people who gave me positive feedback. It may sound obvious but emotionally-engaged customers are more likely to recommend, more likely to repurchase, and are less price sensitive.

Data Visualization 150

Data Visualization Reporting Tools User Testing Analytic Tools 150

Userpilot

JUNE 10, 2025

These are alarmingly high figures, especially when you consider that customer acquisition cost for mobile apps has been steadily increasing. Everything points to one fact: mobile app owners with a substantial user base are better off focusing on retention over acquisition. How do you do it? What is mobile app churn?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Customer Experience 52

Intercom, Inc.

OCTOBER 27, 2022

Whether it’s customer onboarding or just gathering information for an event, we’re often trapped in endless follow-ups and back-and-forth emails until we finally get the assets and can move on with other, more meaningful tasks. Alex: Well, I started coding very early, when I was a teenager. I was passionate about tech and coding.

Technical Review 118

Technical Review Software Review Systems Review Data Visualization 118

Userpilot

AUGUST 6, 2023

Customers nowadays expect omnichannel customer experience when they deal with a business. That is why companies use in-product communication , email newsletters, support calls, live chats, and social media channels to ensure that customers get a seamless experience. What is omnichannel customer experience? Build loyalty.

Customer Experience 97

Customer Experience User Testing Customer Feedback User Friction 97

Userpilot

DECEMBER 31, 2024

Hotjar has long been a go-to tool for understanding user behavior, but its not the only player in the game. In this post, well explore the top Hotjar alternatives redefining how teams collect user insights. In this post, well explore the top Hotjar alternatives redefining how teams collect user insights.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

PMLesson's Ace the PM Interview

MARCH 4, 2025

Discord is a communication platform with text, chat, and video services and over 200 million users. 👋 Discord Interview Guides : Get role-specific insights for Discord interviews. Highlight things like collaboration and a customer-first mindset. Coding Build a TCP chat server. Using UDP, build a chat program.

Reporting Tools 52

Reporting Tools Data Visualization User Testing Technical Review 52

Userpilot

AUGUST 18, 2022

Customer advocacy is a powerful force for driving business growth without breaking the bank. There is nothing more important to a brand than making its customers happy. But what exactly is customer advocacy and how can you use it to your benefit? A score of 8+ indicates a potential customer advocate.

User Testing 98

User Testing Customer Experience Customer Feedback Feedback Software 98

Userpilot

JANUARY 26, 2021

Customer journey analytics is your greatest resource in making sense of your user data. But can you take action on those insights? If all the data we collect to create better products and customer experiences were trees, each company could plant its own forest. What Is Customer Journey Analytics? But then what?

Data Visualization 98

Data Visualization Analytic Tools User Testing Customer Experience 98

Mind the Product

MAY 13, 2019

We’re a UK-based bank and our mission is to make money work for everyone. We recently reached 1,800,000 current account customers – after launching in January 2018 – and are focusing on growing our user base and revenue. Lending works on per-user revenue. Make Sure Your Vision is Customer-Centric.

User Testing 194

User Testing Research Software Feedback Software Customer Experience 194

Usersnap

MARCH 19, 2019

Do you consider customer feedback? Should the Voice of Customer influence product development? In Frost & Sullivan’s survey research on R&D/innovation and product development priorities, 84% of the respondents declare that they employ the voice of customers (VoC) in their product development cycle.

User Testing 76

User Testing Feedback Software Development Team Review Research Software 76

Userpilot

MARCH 14, 2023

It allows you to collect user feedback , design and run in-app onboarding experiences , and track their performance. Key strengths of Chameleon include high levels of customization and robust feedback and segmentation features. Want to see how you can use it to enhance your product experience without breaking the bank?

Data Visualization 98

Data Visualization Analytic Tools Feedback Software User Testing 98

Userpilot

JANUARY 11, 2024

As with every digital product, the first few minutes on your app will determine whether the user sticks with it or abandons it. TL;DR FinTech onboarding involves welcoming new users to your FinTech app and helping them get started with it. to assist customers at all times. Establish trust by maintaining transparency.

Onboarding KPIs 105

Onboarding KPIs Customer Experience Feedback Software User Testing 105

The Product Coalition

NOVEMBER 27, 2023

The growing number of public vertical SaaS winners worth billions of dollars, such as in health sciences (Veeva), construction (Procore), restaurants (Toast), and banking (nCino), demonstrates how cloud-based and mobile app development specialized to certain industries can become giant businesses. It is an expert in building payments.

Research Software 148

Research Software Feedback Software Reporting Tools User Testing 148