Intercom, Inc.

FEBRUARY 6, 2020

In 2019 research firm IDC found them to deliver 869% ROI (??) Since then, she’s helped grow the Udemy’s B2B SaaS arm to more than 5,000 enterprise customers, which include the likes of Pinterest, Adidas, and General Mills. And it’s an advantage that traditional corporate learning platforms simply can’t replicate.

Feedback Software 243

Feedback Software Analytic Tools Research Software Data Visualization 243

The Product Guy

JULY 4, 2019

I discovered that I must research and understand the entire system and process, problem solve with my team, and share lessons learned. We provided consulting, insurance brokerage, information technology and business process outsourcing services. After researching the problem with my team, we came up with a solution.

Research Software 384

Research Software Product Manager Product Management Systems Review 384

The Product Coalition

MARCH 25, 2022

The overall technological progress enhances a lot of business areas, and financial technologies are certainly part of that dynamic. Banks, insurance companies, and trading platforms use digital solutions to facilitate their communication with clients and make operations easier to perform.

Research Software 156

Research Software Feedback Software Reporting Tools Data Visualization 156

The Product Guy

MAY 7, 2020

A PM may receive help from specialists in the organization such as Researchers, Project Managers, Product Marketing etc. As you climb the ladder, primarily the focus changes from solution and execution to strategy. A Platform PM also concerns himself with stability and safety of the platform. Specialist PM Roles.

Technical Review 398

Technical Review Product Manager Product Management Research Software 398

The Product Coalition

JULY 11, 2023

Gone are the days of relying solely on traditional banking institutions to manage our finances. The emergence of blockchain technology has paved the way for a decentralized financial landscape, transforming the way we interact with money and assets.

Reporting Tools 113

Reporting Tools Research Software Banking Government 113

Userpilot

MAY 17, 2025

Many product teams dont truly understand their app user journey. No surprise, then, that most apps lose 77% of their daily active users within just three days of installation. To help, I broke down real apps step-by-step to uncover what works (and what doesnt) at every stage of the journey, from first discovery to long-term loyalty.

Analytic Tools 64

Analytic Tools Research Software Feedback Software Data Visualization 64

Intercom, Inc.

JUNE 19, 2018

The first sign that the thieves were on the move came when Tristan, CEO of a startup accelerator, was contacted by his bank, Monzo , through their app. Unfortunately, Tristan still had to handle charges on cards from two other banks. You see the character of a company when things go wrong,” Tristan recalls.

User Testing 216

User Testing Reporting Tools Research Software Customer Experience 216

Intercom, Inc.

JANUARY 21, 2020

I studied the first screen of 25 popular iOS apps to determine how much text they use. The results shows us the value of taking a principled approach to writing text for mobile apps – because product design is still all about the words. Mobile apps dominate our digital experiences. Every app contains at least some text.

Research Software 291

Research Software User Testing Data Visualization Customer Experience 291

Reveal

OCTOBER 14, 2021

Reveal Embedded Analytics. Easy to use and understand analytics is a crucial part of every modern SaaS application. In today’s digitalized and technology-oriented world, customers require much more than static data visualization or simple reporting. Table of contents: What is a legacy system?

Analytic Tools 80

Analytic Tools Data Visualization Research Software Reporting Tools 80

Userpilot

APRIL 6, 2023

In-app feedback is one of the most insightful and relevant types of data you can collect as a product marketer, while also being the cheapest. So in this post, we’re giving away all our tactics for collecting in-app feedback and sharing the tools you can use to make the most out of it without coding.

Feedback Software 95

Feedback Software Analytic Tools Research Software Data Visualization 95

Userpilot

MAY 17, 2025

For me, effective mobile app onboarding is the difference between new users looking around our app and disappearing right after, or understanding our app value and becoming engaged users. This is crucial as data reveals that the average mobile app loses 77% of users within its first 3 days, and about 90% within the first 30.

Research Software 79

Research Software Onboarding KPIs User Testing Customer Experience 79

The Product Coalition

MARCH 15, 2023

How many financial apps do you have on your phone, and how often do you use them? Chances are the ones you frequently use have a simple, intuitive app onboarding process. If you’re a financial services product manager, you’ll know that crafting an effective fintech app onboarding process is no small feat.

Onboarding KPIs 158

Onboarding KPIs Analytic Tools Research Software Data Visualization 158

The Product Coalition

NOVEMBER 27, 2023

It’s difficult to find a SaaS company that isn’t already in the niche you wish to enter! The solution? Vertical SaaS! Vertical SaaS has had a tremendous run during the last decade. Why is Vertical SaaS on the rise? Spotify is an example of regular SaaS ; you pay to conveniently locate and stream music.

Research Software 148

Research Software Feedback Software Reporting Tools User Testing 148

The Product Coalition

NOVEMBER 29, 2022

In 2023, more web-based businesses will be opting to develop mobile apps to build a loyal customer base, uncover more valuable user insights, and facilitate a more seamless user journey. Screen size and usability When creating an app, screen size dictates everything. Example of layered interfaces.

Analytic Tools 147

Analytic Tools Research Software Data Visualization Technical Review 147

Userpilot

DECEMBER 31, 2024

Hotjar has long been a go-to tool for understanding user behavior, but its not the only player in the game. Whether youre looking for easy-to-use Hotjar alternatives with advanced product analytics and a better pricing structure, we are here to help! Userpilot Best for: Mid-size and enterprise SaaS businesses G2 rating: 4.6

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Lenny Rachitsky

MAY 22, 2025

Listen now: YouTube // Apple // Spotify Brought to you by: WorkOS —Modern identity platform for B2B SaaS, free up to 1 million MAUs Paragon —Ship every SaaS integration your customers want Vanta —Automate compliance. Tools like Statsig, Gemini summaries, and cohort dashboards make this possible at scale.

Product Research 77

Product Research Data Visualization Research Software Feedback Software 77

Userpilot

JULY 17, 2023

Searching for the best software for customer feedback to truly understand your customer sentiment ? Software for customer feedback has become essential for SaaS businesses that have customers in their hearts. Actionable insights from feedback help you better align your product with customers’ needs and retain them for longer.

Feedback Software 19

Feedback Software Customer Feedback Data Visualization User Testing 19

UX Studio: Product Management

JUNE 29, 2021

Recently, one of these topics was to communicate research insights in a better way. . That is why in this blog post we gathered our learnings about how to communicate research results better. We will also focus on methods of continuous dissemination of research insights. Let’s see three ways to share your insights.

Data Visualization 122

Data Visualization User Testing Research Software Customer Feedback 122

Intercom, Inc.

OCTOBER 13, 2020

At Intercom, we have taken advantage of these technologies relatively early. So, modern machine learning opens up vast possibilities – but how do you harness this technology to make an actual customer-facing product? A complex system that works is invariably found to have evolved from a simple system that worked”.

Artificial Inteligence 281

Artificial Inteligence Customer Communications Research Software Feedback Software 281

Userpilot

JANUARY 10, 2024

Looking for the best ways to conduct user research and gather actionable insights? Whether you’re building a product from scratch, updating something on your platform, or just want to listen to users and create better experiences , this article provides the guide you need. We covered: The benefits of proper user research.

User Testing 105

User Testing Research Software Analytic Tools Feedback Software 105

The Product Coalition

APRIL 17, 2023

However, generative AI, a relatively new area, has become a game-changer in data generation and content creation. Generative AI develops new data that resembles existing data while adding distinctiveness to it using machine learning techniques. To produce fresh data, each of these models employs a distinct approach.

Generative AI 156

Generative AI Feedback Software Research Software User Testing 156

Alchemer Mobile

APRIL 7, 2021

Consumers used Finance apps for the same standard purposes, although DAU spiked as people used mobile as their primary access point to banks and finance management. In our 2021 Mobile App Engagement Benchmark Report , a study of 1,000 apps across a billion+ app installs, we take a close look at apps in the Finance category.

Finance 147

Finance Feedback Software Research Software Systems Review 147

Product Talk

JULY 12, 2017

Resources Mentioned: Tools: Adobe Creative Suite. Product Managers Don’t Own the Problem (And Designers Don’t Own the Solution). I want to be clear, when I say product teams, I mean the product manager, the designers, and the software engineers. Show Notes: [1:03] Continuous Product Discovery: A Definition. [3:28] Google Ads.

Product Research 267

Product Research User Testing Data Visualization Research Software 267

The Product Coalition

APRIL 7, 2021

Are you searching for the tech and design partner you can trust while building your mobile app together? As a consequence of this, the mobile app development industry is on the rise now. Probably, you look for a research-based recommendation of a reliable app development service provider too.

Research Software 143

Research Software Feedback Software Artificial Inteligence User Testing 143

UX Planet

NOVEMBER 18, 2024

Or: Helping users understand and instantly fall in love with a new product IdeaPilot AI — Onboarding design for AI-powered SaaS platform If you have a complex, sophisticated product and you want it to engage users and solve their problems, what you need is proper onboarding. So the key principles are minimalism and clarity.

Feedback Software 52

Feedback Software Research Software User Testing Customer Experience 52

Userzoom

JULY 31, 2019

The research industry is no stranger to buzzwords. Big data, IoT, Artificial intelligence… While some are short-lived, others stick around long after the first big splash. So based on my experience, here’s an investigation of what Blockchain is capable of, and how I think this will affect the research industry.

Research Software 56

Research Software User Testing Reporting Tools Data Visualization 56

Userpilot

NOVEMBER 4, 2020

Product Managers today have an overwhelming array of code free tools for UX design and development to choose from. In the bad old days, SaaS companies had to build every part of their products from scratch. In this blog, we’ll show you our favorite low code or code free tools for UX at every step of the Product Manager’s role.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Data Visualization 98

Intercom, Inc.

NOVEMBER 3, 2022

Maybe you’ve just extended support hours and it’s becoming harder to plan shifts for different time zones; maybe you’re spending hours figuring out schedules for the week ahead; maybe the inflow prediction was a bit off and now your team is under or overstaffed. It’s nice to be back out there. Natasha: It really is. Liam: Totally.

Feedback Software 206

Feedback Software Research Software Customer Experience User Testing 206

The Product Coalition

NOVEMBER 23, 2021

Step One: Do Niche and Product Research When selling products, it is important to have a complete plan of action. This full guide will inform you of the exact steps you need to take for product research. While you might not need much money, research often has you returning to the drawing board. Amazon Keyword Research Tools ?—?There

Branding 158

Branding Data Visualization Analytic Tools Reporting Tools 158

Mind the Product

AUGUST 19, 2019

According to Crunchbase, in 2018 there were 5,000 startups relying on machine learning for their main and ancillary applications, products, and services. trillion to global GDP, “making it the biggest commercial opportunity in today’s fast changing economy”, according to a recent report by PwC. If so, ranking could help.

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Artificial Inteligence Data Visualization Product Research Reporting Tools 195

The Product Coalition

JANUARY 12, 2023

"Digital transformation" is the process of using technology to redefine processes, products, and services to create more value for customers and organizations. Digital transformation touches every corner of an organization—from the way they interact with customers to the way they design products and services.

Artificial Inteligence 158

Artificial Inteligence Data Visualization Analytic Tools Research Software 158

UX Planet

FEBRUARY 1, 2024

Project Brief The project involves creating a comprehensive finance management app. It will integrate live shopping updates, investment tracking, credit and debit card transactions from multiple banks, bill management, goals tracking, insurance and loan details, tax calculations, and insights on optimising savings.

Analytic Tools 98

Analytic Tools Data Visualization Research Software Reporting Tools 98

The Product Coalition

MARCH 14, 2023

Know Your Customer (KYC) in mobile app banking is designed to protect financial businesses against crimes like fraud and money laundering. On the user’s side, it’s a process where they need to verify their identity, address, and purpose of using the app. Analyze your KYC funnel as user behavior data rolls in 4.

User Testing 148

User Testing Analytic Tools Research Software Data Visualization 148

Mind the Product

DECEMBER 12, 2017

Startups, small and mid-size companies are becoming more technologically sophisticated. Until only a few years ago, large companies had an IT advantage over their smaller rivals – some commentators still give large companies an advantage when it comes to the use of Big Data. Their customer service is horrendous.”

Data Visualization 150

Data Visualization Reporting Tools User Testing Analytic Tools 150

Usersnap

OCTOBER 12, 2021

76% of all bank interactions are online nowadays, create remarkable digital customer experience are not just buzzwords. George” is the name of Erste Bank’s web and mobile app. A human name was purposefully chosen to portray using the app can be just like interacting with a friend. What do the customers need?

User Testing 121

User Testing Feedback Software Customer Feedback Customer Experience 121

The Product Coalition

JUNE 21, 2021

A practical look at how and why software designers can ensure digital services can be used by everyone. People who need medicine use apps and websites to order perscriptions and have them delivered to their homes. People who need medicine use apps and websites to order perscriptions and have them delivered to their homes.

Research Software 158

Research Software Data Visualization Software Review Technical Review 158

Intercom, Inc.

OCTOBER 29, 2019

Up until this point, to understand our customers, we had primarily relied on the Jobs-to-be-Done framework , product sense, research insight, sales input, and a belief that our customers were companies just like us. Before diving into the data, I recommend establishing a shared definition of success at the project’s outset.

User Testing 184

User Testing Data Visualization Customer Experience Customer Feedback 184