Intercom, Inc.

JANUARY 11, 2023

Successful companies nurture a variety of customer journeys and revenue streams, from inbound leads and self-serve users to sales-assisted campaigns and ABM. You’re going to have people that come through inbound, they’re going to raise their hand, and you want to talk to them, which are regular inbound processes.

Customer Experience 118

Customer Experience Inbound User Testing B2B 118

Business of Software Conference

MAY 21, 2020

In this informative BoS Talk, Alex Yang and Elpie Bannister take us through the Simprints’ method of finding, hiring, nurturing, and developing top talent and explain a few of the processes they had to go through to hone this skill. Prior to joining Simprints, I’ve worked mostly at the intersection of education and code.

Technical Review 52

Technical Review Feedback Software Software Review Analytic Tools 52

freshtrax

SEPTEMBER 24, 2019

It’s the competitive differentiator for Japanese apps who want to enter the market both domestically and abroad. This is led by our in-house Education department (a team of 7, many of who are former teachers), who have developed our Adjust coursework. Open a Japanese bank account for accepting payments in JPY.

Analytic Tools 97

Analytic Tools Research Software Feedback Software User Testing 97

Mixpanel

FEBRUARY 23, 2021

He continued, “If I had a good metric at that time that represented product-market fit, we’d probably have $500K more in our bank account and wouldn’t have spent two years in misery.”. In a framework that Sean Ellis developed, and Superhuman famously adopted , teams ask users “how would you feel if you could no longer use the product?”,

User Testing 130

User Testing Onboarding KPIs Product Research Startups 130

Intercom, Inc.

MARCH 29, 2022

You’ll hear from the product managers that led the ideation, planning, and development of these products, and get their unique insights into the ways each of them can uplevel your customers’ experience with your company. And that’s why we built our Messenger to be customizable and made it itself a developer platform. All right.

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118

Business of Software Conference

JANUARY 16, 2020

So the first one they sold to was a bank that was running this query overnight because it took 12 hours to run but with this database you could do it in three minutes. My buddy is the head of investment banking at Goldman Sachs and I’m going to get you a meeting. Let’s try this with another investment bank.

Positioning 108

Positioning Analytic Tools Reporting Tools Research Software 108