Intercom, Inc.
SEPTEMBER 8, 2021
By using technology to detect signals in their product and monitor trends in inbound conversations from customers, workforce management platform Tanda is leveraging proactive support to stay ahead of the curve and offer help to customers before they reach out to the support team. Here’s how they’re doing it. What is proactive support?
Intercom, Inc.
OCTOBER 13, 2022
For the past year, our product and engineering teams have been building game-changing features that will help you manage inbound support volume, make your work faster and easier, provide a high-quality customer experience, and help your customers get the most out of your product. We can turn them on or off, or reorder them from here.
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The Product Coalition
MAY 23, 2022
paves the way to develop unique Metaverse projects. While “pull” refers to an inbound system in which users actively seek out information and experiences, “push” refers to processes that notify users about the metaverse experiences that await them. The fundamental elements of Web 3.0,
Mixpanel
JANUARY 12, 2023
If you know a thing or two about product development, you’ve heard of the “a-ha” moment. For example, if you’re a company like doola , it’s important to know if your audience is searching for “start a US bank account” or “form an LLC” as you build your initial inbound funnels. Qualitative research tells you why people do things.
Indicative
MAY 25, 2018
pointed out that her company’s target customers — people who work in the adult industry — often find it hard to get loans from banks because “banks impose moral judgments on them,” and call them high risk. “I I don’t know what made the banks the moral arbiters of society,” Callon-Butler said. 5 Steps for More Customers.
Intercom, Inc.
OCTOBER 13, 2020
ML products also require us to manage relatively large technology risks – this is an area where, unlike in most other product development, technical limitations might render the entire design impossible. Support teams get a lot of repeated inbound questions, which get tedious to answer. Balancing risks in machine learning development.
Intercom, Inc.
NOVEMBER 7, 2019
As Head of Sales for Spendesk, Nico was initially inspired by the vision of founder Rodolphe Ardant who had spotted a gap for ‘spend management’ in the B2B market based on personal banking trends. We always think of what’s the right product to develop for our customers. Nico: Definitely. But what does it mean?
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