Remove Banking Remove Development Remove Inbound Remove Messaging
article thumbnail

Tactics to stay ahead of the curve and boost efficiency with proactive support

Intercom, Inc.

By leveraging a combination of technology and the knowledge and expertise of your team, you can anticipate customer needs and use targeted messages , banners , custom bots , and more to alert your customers to temporary issues or provide a little bit of extra help where it’s needed. Here’s how they’re doing it. What is proactive support?

article thumbnail

Catch up with New at Intercom, our fall product launch event

Intercom, Inc.

For the past year, our product and engineering teams have been building game-changing features that will help you manage inbound support volume, make your work faster and easier, provide a high-quality customer experience, and help your customers get the most out of your product. There are no additional charges.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

How I treat creative copy like a product—using data

Mixpanel

If you know a thing or two about product development, you’ve heard of the “a-ha” moment. For example, if you’re a company like doola , it’s important to know if your audience is searching for “start a US bank account” or “form an LLC” as you build your initial inbound funnels. This technique is called message matching.

article thumbnail

Spendesk’s Nicolas Marchais on evolving with your market

Intercom, Inc.

As Head of Sales for Spendesk, Nico was initially inspired by the vision of founder Rodolphe Ardant who had spotted a gap for ‘spend management’ in the B2B market based on personal banking trends. It’s safe to say he’s learned a thing or two about adjusting his message and product for each unique customer persona.

article thumbnail

The 7 Most Fascinating Tech Talks of Propelify Innovation Festival

Indicative

That was the message of Indicative CEO Jeremy Levy’s session on “Deciding by Data,” which is also the theme of podcast he hosts. pointed out that her company’s target customers — people who work in the adult industry — often find it hard to get loans from banks because “banks impose moral judgments on them,” and call them high risk. “I

article thumbnail

Finding & Nurturing Top Talent | Elpie Bannister & Alex Yang | BoS Europe 2019

Business of Software Conference

In this informative BoS Talk, Alex Yang and Elpie Bannister take us through the Simprints’ method of finding, hiring, nurturing, and developing top talent and explain a few of the processes they had to go through to hone this skill. There’s inbound hiring and there’s outbound hiring.

article thumbnail

Intercom’s Fergal Reid and Ciaran Lee on the making of Resolution Bot

Intercom, Inc.

It’s been easy for about 30 years to make something that would match keywords and try to give an answer from a bank of answers. And we had to build a whole lot of prototypes and really fast development cycles to put very early alpha versions of what eventually became Answer Bot in front of end users. Why is that? It’s hard.