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CX expert Bill Price on creating frictionless customer experiences

Intercom, Inc.

Delayed orders, faulty services, missing information, you name it – every time a customer reaches out, it tells you something about the friction they’ve experienced. By determining these costs, you can draw useful insights for strategies to tackle them. ” No inbound chat, no inbound email. Getting rid of friction.

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Spendesk’s Nicolas Marchais on evolving with your market

Intercom, Inc.

As Head of Sales for Spendesk, Nico was initially inspired by the vision of founder Rodolphe Ardant who had spotted a gap for ‘spend management’ in the B2B market based on personal banking trends. It’s super important to think early on about what strategy you have. Nico: Definitely.

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Turning Software Into Money | Paul Kenny, OceanLearning | BoS USA 2017

Business of Software Conference

So – and then when I read into it, actually they were well thought out, if you read behind the names, there’s some well done research and arguments and they really said that brainstorming under certain circumstances is no more productive than other means of coming up with ideas. And then it got even worse. That specific.

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Budgeting App Improves User Onboarding Conversions 251% with Amplitude

Amplitude

While our inbound channels brought in more than enough new users, many of them dropped off before linking their bank accounts to the app. One low-touch strategy for getting feedback without implementing anything is creating mockups and sharing them with friends and family. Instrument Generic Events First.

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How Mobile Market Industry Leader Adjust Became a Japanese Success Story

freshtrax

Has Adjust changed its business strategy in Japan over time? A: The fundamental strategy of providing best-in-class mobile business intelligence has not changed. However, our customer base has expanded from mobile-first companies to more traditional, national brands as mobile becomes essential to every company’s marketing strategy.

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ProfitWell founder Patrick Campbell on life after acquisition

Intercom, Inc.

I’m Patrick Campbell, and I’m now what’s called the Chief Strategy Officer here at Paddle. They would get this money in their bank account and everything, but it was like they lost all of their purpose. My parents were like, “What in God’s name are you doing? Patrick: Yeah, totally.

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Finding & Nurturing Top Talent | Elpie Bannister & Alex Yang | BoS Europe 2019

Business of Software Conference

What we’ll do is we’ll start off with a high level strategy in terms of growing our team and give some insight into our candidate value proposition. High-level Strategy. There’s inbound hiring and there’s outbound hiring. Inbound hiring is when the candidate comes to you.