Banking Inbound Naming User Testing 
Intercom, Inc.
JANUARY 5, 2023
Delayed orders, faulty services, missing information, you name it – every time a customer reaches out, it tells you something about the friction they’ve experienced. Customer service teams are all too often drowning in angry, repetitive tickets, and yet, we don’t seem to focus enough resources on tackling the reasons behind it.
Intercom, Inc.
NOVEMBER 7, 2019
Creating a new product category also creates a plethora of challenges – from spotting the right market niche to convincing customers that yours is a service they need. Four years later, and as the company moves decidedly upmarket with their customer base, it’s adapting its sales cycles to cater for bigger clients.
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Indicative
MAY 25, 2018
Jewell’s talk was based on Pearson’s research project by the same name, which explored the skills that will be needed most by 2030. Platforms need to be careful about how they tell their users that certain information is false, Mikkelson acknowledged. 5 Steps for More Customers.
Intercom, Inc.
OCTOBER 13, 2020
We are at the start of a revolution in customer communication, powered by machine learning and artificial intelligence. Our Custom Bots and Resolution Bot already work for thousands of businesses every day. Resolution Bot is a product that automatically answers the repetitive questions faced by customer support teams.
Amplitude
MAY 31, 2018
We based many of our product decisions on gut instinct, without much quantitative data or qualitative feedback from our users. While our inbound channels brought in more than enough new users, many of them dropped off before linking their bank accounts to the app. A/B Testing Onboarding Flows with Amplitude.
Business of Software Conference
JANUARY 28, 2019
I got here because when I left college, I took a job which I said I would do for 3 months in advertising sales and I worked for a company that published technical magazines, things like PC week, Atari user and data link, computing and network magazine, all of these things. We said we will teach design thinking by setting people a challenge.
Mixpanel
FEBRUARY 23, 2021
Table of Contents The problem with defining product-market fit In search of quantitative indicators of product-market fit 6 things about measuring product-market fit 1. With that in mind, product-market fit is a spectrum 4. Once you find product-market fit, it’s not static 6. And this is what we heard.
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