Intercom, Inc.

OCTOBER 27, 2020

Kristen Swanson is the Customer Experience Chief of Staff at Slack , the channel-based messaging platform designed to “make work simpler, more pleasant, and more productive.”. Even today, many months later, I’ll get a message every once in a while that says, ‘Hey, the customer that I helped reached out to me and they’re doing great.’”.

Customer Experience 179

Customer Experience Feedback Software User Friction User Testing 179

Product Talk

JANUARY 31, 2024

Sebastian Wramba is a Product Manager at Netfonds AG , a company that supports independent financial advisors, private bankers, and insurance brokers and any combination of those from “lone wolves” to larger companies like private banks or networks. To begin his continuous discovery journey, Sebastian wanted to get access to customers.

Product Research 309

Product Research Reporting Tools Feedback Software Customer Communications 309

Mind the Product

MARCH 14, 2019

Eventually the machine displays an error message, spits out your card, and you have to start the entire process again. Now imagine the same scenario but this time, rather than a machine, you’re inside the bank speaking to a human cashier. Introducing humanising touches to your product can diffuse user frustration in a similar way.

Customer Satisfaction 185

Customer Satisfaction User Testing Banking Customer Experience 185

The Product Guy

MAY 7, 2020

Also, in various organizations which have grown in product maturity, customer base etc., This role also focuses on increasing the retention rate for existing customers. A well defined product strategy provides insights into the deep customer problems that your product is trying to address.

Technical Review 398

Technical Review Product Management Product Manager Research Software 398

Alchemer Mobile

JULY 21, 2020

In the banking and financial industry , the best place to gather customer feedback is typically in the app stores. This indirect and difficult-to-track method used to be the primary way Alkami clients listened to and engaged with their mobile customers. ” – Jason Pace, Senior Product Manager at Alkami.

Feedback Software 130

Feedback Software Product Research Roadmap Customer Feedback 130

Userpilot

MAY 17, 2025

In this guide, Ill share those findings and show you how to use Userpilot to craft seamless, engaging mobile in-app experiences that keep users coming back. When I map that story, patterns jump out that help me understand user behavior better. Tie design, engineering, and marketing research to real user behavior.

Analytic Tools 62

Analytic Tools Research Software Feedback Software Data Visualization 62

Userpilot

AUGUST 12, 2024

Interested in customer segmentation analytics but don’t know where to start? We also cover: The benefits of customer segmentation analysis. TL;DR Customer segmentation divides clients into groups with shared attributes for in-depth analysis and personalized experiences. Needs-based segmentation (needs, pain points, etc.).

Data Visualization 91

Data Visualization Analytic Tools Feedback Software Reporting Tools 91

Userpilot

AUGUST 6, 2023

Customers nowadays expect omnichannel customer experience when they deal with a business. That is why companies use in-product communication , email newsletters, support calls, live chats, and social media channels to ensure that customers get a seamless experience. What is omnichannel customer experience? Build loyalty.

Customer Experience 96

Customer Experience User Testing Customer Feedback User Friction 96

Userpilot

JULY 8, 2024

Looking for examples of customer journey touchpoints? And shows you how to optimize them for better conversions and higher customer satisfaction. TL;DR Customer journey touchpoints are moments or points of contact where customers interact with the product or brand. How do you identify customer touchpoints?

Analytic Tools 105

Analytic Tools Feedback Software Research Software User Testing 105

The Product Coalition

MARCH 15, 2023

The importance of good user onboarding Given the variety of different fintech apps available, like banking apps, and trading platforms, convincing people to download yours is a challenge. Effective onboarding is also necessary to set your users up to use your app successfully.

Onboarding KPIs 158

Onboarding KPIs Analytic Tools Research Software Data Visualization 158

Mixpanel

JANUARY 12, 2023

We’ve run dozens of customer interviews, analyzed our competitors, tracked our customer lifecycle, and aligned with the company vision: now we’re finally ready to write copy. It’s absolutely rooted in the empirical data that gives an objective understanding of your customers’ paint points and desires.

Data Visualization 115

Data Visualization User Testing Product Research Research Software 115

Userpilot

JANUARY 9, 2023

Every good product marketer knows; the only thing better than acquiring new customers is retaining existing customers. Can personalized retention marketing grow your customer’s lifetime value and customer retention rate? What personalized customer retention strategies are open to you? Let’s begin!

Feedback Software 98

Feedback Software Analytic Tools Research Software Customer Experience 98

Userpilot

AUGUST 30, 2023

With many customer acquisition channels available, how do you choose the right one? Read on to find the best acquisition channels for your SaaS and how to create winning customer acquisition strategies that drive growth. TL;DR Customer acquisition is the process of attracting and converting new customers into paying customers.

Research Software 105

Research Software Feedback Software Customer Experience Customer Feedback 105

UX Planet

JANUARY 22, 2024

USERS: Explain to ChatGPT who the users you design for are. WHY THE USERS NEED IT: Explain the pain point and why the users must solve it. Here is an example of how to fill it: PRODUCT: Complex desktop product for account managers that handles bank accounts for people and helps them manage their accounts.

Analytic Tools 97

Analytic Tools Feedback Software Research Software Artificial Inteligence 97

Userpilot

AUGUST 10, 2023

Onboarding is crucial for product-led growth strategies , as it enables users to experience the product value before they commit to purchase. Yaakov’s User Onboarding Best Practices for SaaS: Understanding users and their pain points is essential for designing successful onboarding experiences. Focus on Aha!

Onboarding KPIs 96

Onboarding KPIs Customer Experience User Testing User Friction 96

Userpilot

JUNE 12, 2023

TL;DR The SaaS conversion path is the journey that potential customers follow from unknown website visitors to product subscribers. Successful conversion paths often contain persuasive, tailored messaging, simple, value-driven language, a clear call to action, and a compelling offer. Let’s dive in! What is a SaaS conversion path?

Customer Experience 98

Customer Experience User Friction User Testing Data Visualization 98

The Product Coalition

JUNE 21, 2021

Businesses will become better equipped to meet the needs of disabled customers in light of their improved understanding or awareness of disabled customer needs. customers with disabilities. Always provide alternative ways for users to understand images and their purpose. But once again, this is easier said than done.

Research Software 158

Research Software Data Visualization Software Review Technical Review 158

Userpilot

JULY 17, 2023

Searching for the best software for customer feedback to truly understand your customer sentiment ? Software for customer feedback has become essential for SaaS businesses that have customers in their hearts. UserVoice stands out as software for customer feedback with its collaboration and segmentation features.

Feedback Software 19

Feedback Software Customer Feedback Data Visualization User Testing 19

Userpilot

APRIL 12, 2023

TL;DR A user adoption strategy is a plan for user education and onboarding so that they progress smoothly toward activation and adoption. An effective product adoption strategy improves user activation, reduces friction and customer churn , and boosts product success. What is user adoption?

Analytic Tools 98

Analytic Tools Feedback Software User Testing Customer Feedback 98

Intercom, Inc.

NOVEMBER 6, 2018

Be realistic when prospecting: Don’t try to close Walmart if your typical customer is a mom and pop shop. Sales reps tend to pursue companies way outside their ideal customer profile in the hopes of catching a big whale. Instead, focus on customers who are currently getting value from your product and approach similar ones.

User Friction 120

User Friction Customer Experience Product Research Banking 120

Userpilot

DECEMBER 19, 2022

However, getting the attention of your target customers with B2B marketing strategies is a lot harder. Customer acquisition costs, retention /churn rates, net promoter scores, and monthly recurring revenue growth are the main KPIs you can use to measure your B2B marketing performance.

B2B 105

B2B User Testing Research Software Analytic Tools 105

Userpilot

JUNE 20, 2023

In Step 4, you seek customer insights and run experiments to assess user interest. Popular validation techniques include online surveys , user interviews and focus groups, and fake door tests. Once you launch the MVP, you can use product usage data and customer feedback to inform further iterations.

User Testing 98

User Testing Product Research Feedback Software Customer Feedback 98

Product Management University

FEBRUARY 25, 2020

Portfolio product management is a customer outcome approach to product management and product marketing that eliminates silos and competing priorities and fosters collaboration across product teams. It limits your view of the customer to the users of the product. What are the Core Principles of Portfolio Product Management?

Marketing 130

Marketing Product Management Product Manager Reporting Tools 130

The Product Coalition

DECEMBER 19, 2018

Team synchronization is always a pain point, but it matters All people can be divided into two categories: the ones who can work remotely and the ones this concept definitely doesn’t work for. Unified guidelines for financial documents, craft paper envelopes instead of usual white ones, design of business cards, stickers and posters?—?every

Reporting Tools 102

Reporting Tools Feedback Software User Testing Analytic Tools 102

UX Studio: Product Management

OCTOBER 9, 2021

Our participants included: A user researcher at a Budapest-based multinational telecom company. Their team was previously fully in-person, and their customers range from younger to older, from digitally mature to less tech-savvy people, who were difficult to reach with remote research methods. Our research has become more inclusive.

Positioning 108

Positioning User Testing Customer Experience Research Software 108

ProductPlan

MARCH 18, 2022

Every employee, customer, prospect, or partner has ideas, even when they’re canceling their subscription. The entire product community—staff, partners, customers, prospects, and even analysts and members of the media—all might have ideas worth considering. You want to keep them coming. What Does Idea Management Look Like?

Idea Management 105

Idea Management Feedback Software Systems Review User Testing 105

Ronke PM

OCTOBER 5, 2023

Table of Contents What is customer-centricity? Essential customer experiences to consider. Final thoughts Those products that have changed us and made our lives easier, or even enhanced humanity, have that impact and reach because the people who built those products emphasize customer-centricity above all else.

User Testing 52

User Testing User Friction Customer Feedback Customer Experience 52

Userpilot

DECEMBER 19, 2022

When designing notifications, it’s vital to be mindful of the user experience and ensure that you have the right information in the right place. In this article, we discuss different types of notifications that can use to improve the communication between your company and customers. Let’s begin! What are notifications? Source: Asana.

Feedback Software 98

Feedback Software Reporting Tools User Testing Customer Experience 98

Userpilot

AUGUST 30, 2023

With many customer acquisition channels available, how do you choose the right one? Read on to find the best acquisition channels for your SaaS and how to create winning customer acquisition strategies that drive growth. TL;DR Customer acquisition is the process of attracting and converting new customers into paying customers.

Research Software 59

Research Software Feedback Software Customer Experience Customer Feedback 59

Userpilot

SEPTEMBER 11, 2023

A successful product launch strategy creates a substantial buzz around a product and attracts the right kind of customers. Next, you have to dig into your potential customers: Who are they? What are their challenges and pain points ? Sample user persona for a product marketer. What are their motivations?

Product launches 105

Product launches Product Research Data Visualization Research Software 105

Userpilot

APRIL 20, 2023

Nailing the product adoption process will help boost free-to-paid conversion rates , improve customer retention , and boost customer loyalty. The product adoption curve segments users from most to least likely to adopt products quickly. Your job is to help move your customers smoothly from one stage to the next.

Analytic Tools 95

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 95

UX Studio: Product Management

FEBRUARY 20, 2018

With the help of the journeys, we: managed to identify and highlight many problems our customers faced at that time. discovered their pain points and learned more about what they felt at different stages of using an e-commerce store. It helped us focus on the page’s structure and core message without the visual clutter.

User Testing 109

User Testing UX Product Research Research Software 109

Userpilot

AUGUST 30, 2023

With many customer acquisition channels available, how do you choose the right one? Read on to find the best acquisition channels for your SaaS and how to create winning customer acquisition strategies that drive growth. TL;DR Customer acquisition is the process of attracting and converting new customers into paying customers.

Research Software 52

Research Software Feedback Software Customer Experience Customer Feedback 52

Userpilot

AUGUST 30, 2023

With many customer acquisition channels available, how do you choose the right one? Read on to find the best acquisition channels for your SaaS and how to create winning customer acquisition strategies that drive growth. TL;DR Customer acquisition is the process of attracting and converting new customers into paying customers.

Research Software 52

Research Software Feedback Software Customer Experience Customer Feedback 52

Product Talk

FEBRUARY 8, 2017

We no longer take months or years to release value to our customers. We are putting our customers first, taking the time to discover unmet needs, and developing solutions that address those needs. Jobs to Be Done: A Roadmap for Customer-Centered Innovation. User Stories Are Better Than PRDs. The Lean Startup. Windows ME.

Product Research 100

Product Research Research Software User Testing Reporting Tools 100

Userpilot

SEPTEMBER 12, 2019

You then establish what the user is wanting to do, and then help them do it through conversation. It helps to lay it out like a messaging app, with text bubbles for each person. Here’s an example… As you can see, the user wants to find a cab. Well, when it comes to adding the UX copy, you now have a bank of conversations.

UX 86

UX Customer Experience User Friction Messaging 86

Userpilot

APRIL 4, 2024

TL;DR Product engagement is the level of engagement with which users interact and stay involved with a product. Increasing engagement is crucial to helping users find value in your product. An engaged user base looks different for various products. All this needs a lot of user data.

Data Visualization 40

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 40