Userpilot

MAY 17, 2025

In this article, I highlight my tried and tested system for doing just that. Understand your mobile users Before I even begin designing anything, my absolute first step is to conduct extensive user research. This system feels less like a tutorial and more like the use of targeted helpful nudges. Source: InVision.

Research Software 83

Research Software Onboarding KPIs User Testing Customer Experience 83

Userpilot

JANUARY 20, 2025

Even with a rigorous software testing process, one pesky bug always slips through. Negative user experience = lost customers Users get frustrated when they encounter functional bugs like a payment system failure, a broken feature, or a poorly functioning app. Customer churn: Frustrated high-value users switch to competitors.

Reporting Tools 52

Reporting Tools Analytic Tools Data Visualization Software Review 52

PMLesson's Ace the PM Interview

MARCH 4, 2025

Discord Product Manager Interview Guide Discord Interview Process At Discord , interviews usually include three stages, with five screens within the last stage. This challenge may be a take-home test or may be conducted live with an engineer. System design Design a URL shortener. Product management  Improve Discord.

Reporting Tools 52

Reporting Tools Data Visualization User Testing Technical Review 52

Userpilot

JUNE 5, 2025

As a product manager at Userpilot, I’ve had the chance (and let’s be honest, responsibility) to try out major onboarding automation tools in this space. The right tools for you will always depend on your product, your team, and how simple or advanced your onboarding flow needs to be. and feedback (NPS surveys), making it all-in-one.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

JUNE 10, 2025

Try Userpilot and Start Reducing App Churn Get a Demo 14 Day Trial No Credit Card Required 9 Actionable strategies to reduce your mobile app churn rate From confusing onboarding experiences to slow load times, there are countless reasons users may abandon your product. Offer the survey across multiple channels. Keep it ultra-brief.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Customer Experience 52

PMLesson's Ace the PM Interview

APRIL 2, 2025

To land a job at Salesforce, you’ll need polished technical skills, a comprehensive understanding of Salesforce products, and proof that you can add to its culture. To answer this, get to know Salesforce’s products, current ventures, and core values. What are the different types of software testing?

Analytic Tools 52

Analytic Tools Reporting Tools Technical Review Data Visualization 52

The Product Guy

JULY 4, 2019

Guest Post by: Magdaline Derosena (Mentee, Session 9, The Product Mentor) [Paired with Mentor, Andrew Hsu]. I discovered that I must research and understand the entire system and process, problem solve with my team, and share lessons learned. After researching the problem with my team, we came up with a solution.

Research Software 384

Research Software Product Management Product Manager Systems Review 384

The Product Guy

MAY 7, 2020

Guest Post by: Vivek Karna (Mentee, Session 11, The Product Mentor) [Paired with Mentor, John Masterson]. As I strive towards becoming a product leader, I wanted to understand the best practises in product management and in the process develop my own product philosophy. . Introduction. Understanding the Role Definition.

Technical Review 398

Technical Review Product Management Product Manager Onboarding KPIs 398

Alchemer Mobile

NOVEMBER 10, 2022

To help you with this, we compiled a list of the top mobile in-app feedback tools of 2022. Incorporating these tools into your customer experience tech stack will drive more engagement, gather high-quality customer feedback, and help inform your product roadmap. Mobile in-app feedback tools & solutions.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

Product Talk

DECEMBER 7, 2022

Customer interviewing is one of the most valuable activities a product team can do. Customer interviewing is one of the most valuable activities a product team can do. Product teams have a variety of research activities they can draw upon when engaging with customers. If you work on a subscription product (e.g.

User Testing 299

User Testing Reporting Tools Customer Experience User Friction 299

The Product Coalition

JUNE 17, 2019

David Gledhill , DBS Bank Chief Information Officer. Bank customers’ requests are rapidly changing. Today, people want to be able to manage their finances entirely online, a feature not every bank is currently able to provide. Among them are N26 in Germany, Nubank in Brazil, Revolut in the UK and Tinkoff Bank in Russia.

Banking 113

Banking Development Team Review Software Review Technical Review 113

The Product Coalition

JULY 11, 2023

Gone are the days of relying solely on traditional banking institutions to manage our finances. From traditional banking to decentralized revolution For decades, traditional banks have held the reins of our financial systems. With blockchain, transactions can be processed and settled more quickly and securely.

Reporting Tools 113

Reporting Tools Research Software Banking Government 113

Alchemer Mobile

APRIL 7, 2021

Consumers used Finance apps for the same standard purposes, although DAU spiked as people used mobile as their primary access point to banks and finance management. Banking (banks and credit unions), and Insurance (auto, home, life, renters, pets, etc.). Ratings and Reviews. star rating, and had 104 app store reviews.

Finance 147

Finance Feedback Software Research Software Systems Review 147

Alchemer Mobile

JULY 25, 2024

In our digital world, it has never been easier for customers to switch banks, wealth and investment managers, or financial technologies. 40% of banking customers are willing to leave their provider for a better digital experience alone! The first step to meeting these expectations is assessing your current experience.

Reporting Tools 182

Reporting Tools Data Visualization Feedback Software Analytic Tools 182

Mind the Product

AUGUST 19, 2019

What does it mean for us as product managers? We all use AI or machine learning (ML)-driven products almost every day, and the number of these products will be growing exponentially over the next couple of years. What does it mean for us as product managers? Lesson 1: Understand the Problem You’re Trying to Solve with ML.

Artificial Inteligence 195

Artificial Inteligence Data Visualization Product Research Reporting Tools 195

Intercom, Inc.

MARCH 31, 2020

We’re fortunate to work with a broad range of customers, many of whom have put their products and platforms to use to fight against COVID-19. These companies have helped teachers lead productive and accessible remote classrooms so that their students can still get the best education possible.

User Testing 212

User Testing Healthcare Customer Experience Systems Review 212

Intercom, Inc.

JANUARY 21, 2020

The results shows us the value of taking a principled approach to writing text for mobile apps – because product design is still all about the words. Lots of social stuff, banking, travel, local services, fitness, cooking, more than a few games, even apps made by governments. Mobile apps dominate our digital experiences.

Research Software 291

Research Software User Testing Data Visualization Customer Experience 291

Intercom, Inc.

FEBRUARY 14, 2018

A couple of weeks ago myself and some of my team sat down to talk about how we could attract some of the best people around to join our Product team. If you’re a product person, then you’re one of us, we understand you. Our VP Product worked as a PM, a Designer and a Researcher in his career. At Intercom.

Product Research 188

Product Research User Testing Research Software Feedback Software 188

The Product Coalition

JULY 8, 2021

Customer service and insights Current financial systems have a lot of gaps in customer service. Innovation-thinking banks and fintech startups use natural language processing to augment intelligent chatbots into the customer experience. The bank uses NLP to automate the process of reviewing large amounts of legal documents.

Data Visualization 158

Data Visualization Reporting Tools Analytic Tools Banking 158

Mind the Product

JULY 24, 2019

In the fifth year of #mtpcon San Francisco, 1,700 product people came together to celebrate our craft and learn from each other. Here is a look at what we learned from this year’s line-up of speakers: Product Challenges are Universal. Banish Your Inner Critic. Before we can understand our customers, we have to understand ourselves.

Research Software 145

Research Software Feedback Software User Testing Product Research 145

The Product Coalition

NOVEMBER 29, 2022

How is the increase in mobile use changing the landscape of the product management role, and what are the differences between traditional product management and mobile product management? The role of a mobile product manager is still relatively new, and it’s rapidly evolving due to the increased adoption of mobile devices.

Analytic Tools 147

Analytic Tools Research Software Data Visualization Technical Review 147

Mironov Consulting

OCTOBER 19, 2022

Product management doesn’t run Engineering; Engineering runs Engineering. And at least in public, Engineering and Product leadership need to be shoulder-to-shoulder , actively supporting each other at every turn.   Hiring an outside team for a little while to build out test coverage might be smart.

Weak Development Team 129

Weak Development Team Software Review Systems Review Technical Review 129

The Product Coalition

APRIL 17, 2023

Due to deep learning’s parallel computing capabilities, generative AI models may be trained and used on high-performance computing platforms, enabling scalability. DBNs have been effectively used for various applications, including drug discovery, audio and picture recognition, and natural language processing.

Generative AI 156

Generative AI Feedback Software Research Software User Testing 156

Intercom, Inc.

FEBRUARY 26, 2018

We are all in a battle, multiple battles in fact, with a lot at stake: whether it’s the fate of the company we work for or for the product that we build. Investors are incentivised to put their money anywhere other than a bank. The third group are the talented product builders all around us. The same is true in software.

Research Software 224

Research Software Software Review Technical Review Development Team Review 224

The Product Coalition

NOVEMBER 23, 2021

Establishing an Amazon brand has multiple advantages over selling other people’s products. Step One: Do Niche and Product Research When selling products, it is important to have a complete plan of action. This full guide will inform you of the exact steps you need to take for product research.

Branding 158

Branding Data Visualization Analytic Tools Reporting Tools 158

The Product Coalition

NOVEMBER 26, 2019

Managers and product managers are often frustrated by the apparent lack of care the development team is showing for the needs of the business. When a long-awaited product or feature finally launches, it often comes well short of the needs. For many organizations the solution is product management. The bigger context?—?users,

Onboarding KPIs 86

Onboarding KPIs Product Research Agile User Testing 86

Mind the Product

SEPTEMBER 29, 2017

Not only does this save a lot of time and money, it also results in better end products that people will love. In this incredible talk from Mind the Product London 2017, Jake Knapp shared how he developed the Design Sprint, and how to do them well. These weeks have been successfully run everywhere from banks to airlines to charities.

Research Software 151

Research Software User Testing Airlines Software Review 151

The Product Coalition

OCTOBER 3, 2023

Dedicate your time to research and analysis of the market and competitors, which will help you have a better understanding of concepts. Product testing You must verify the wallet’s functionality, usability, smart contract functioning, workload, meeting the specifications etc. Don’t delay any further!

User Testing 146

User Testing Research Software Feedback Software Customer Feedback 146

Userpilot

SEPTEMBER 10, 2022

In the business world, there’s a term used to describe the rate at which customers stop using a product or service — customer churn. And in today’s post, you’ll learn what factors lead to customer churn, like user sentiment , product experience, or payment issues. Payment failure due to expired cards.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience User Testing 98

The Product Coalition

MARCH 9, 2021

The required minimum is bank cards and cash. But you can also add the ability to make payments using mobile wallets, online banking, QR codes, etc. When developing an application, it is important to ensure the transparency of this system to avoid bias and negative comments. Messaging, ratings & reviews, booking history.

Reporting Tools 183

Reporting Tools Weak Development Team Development Technical Review 183

Alchemer Mobile

MARCH 18, 2021

There was a 50% year-over-year increase in the number of surveys sent, with an average response rate of 16% (industry average for survey response rates is 1%). Simply giving customers the choice to opt into or out of surveys resulted in survey response rates of 60%. Brands shifted focus to improving long-term retention.

User Testing 173

User Testing Webinar Data Visualization Feedback Software 173

Mironov Consulting

JUNE 28, 2018

I’m often asked by B2C product managers how B2B companies are different, or about switching between the two. Here are some thoughts on company-wide structural differences and how we product managers get our work done. It’s a more precise, if less emotional, version of a May talk for Lean Product/UX SV meetup.

Enterprise 105

Enterprise User Testing Data Visualization Product Research 105

Intercom, Inc.

MAY 13, 2019

Content problems vs product problems. Without content, your onboarding would be a bunch of empty boxes and arrows on top of your product. It’s the content – the actual words – that helps people understand what your product does, find out why it might be valuable to them, and learn how to use it.

User Testing 171

User Testing Customer Experience Research Software Product Research 171

Mind the Product

MAY 13, 2019

I’m a product manager at Monzo. We’re a UK-based bank and our mission is to make money work for everyone. Finally we structure the “what” – this means we create systems, frameworks and processes, rather than feeding squads a roadmap. Let’s look at these three practices in more detail. Explain the why.

User Testing 194

User Testing Research Software Feedback Software Customer Experience 194

The Product Coalition

JUNE 26, 2023

Industries such as high tech, banking, pharmaceuticals and medical products, education and telecommunications, healthcare, and insurance stand to gain immensely. Therefore, it’s time for enterprises to take the plunge and begin transforming their productivity landscape with the latest generative AI tools. Why Accelerate Now?

Generative AI 146

Generative AI Customer Communications Reporting Tools Technical Review 146

The Product Coalition

AUGUST 29, 2022

For example, Amazon provides an API for third parties to build their own applications using Amazon products, fulfilment information, feeds, reviews and more. In insurance, CoverGenius provides an API for the likes of Skyscanner and Ryanair to sign up customers onto their insurance products.

Banking 147

Banking Technical Review User Testing Systems Review 147

Userpilot

JULY 26, 2022

Are you thinking about using qualitative feedback to gauge the success of your SaaS business? While some product managers focus solely on quantitative data, one can argue that qualitative data is just as important because it reveals what customers feel about a SaaS product. Looking to collect and analyze feedback?

Feedback Software 98

Feedback Software User Testing Research Software Customer Feedback 98