Mind the Product

APRIL 16, 2020

However, I quickly discovered that there’s too much brand risk for a trusted bank to take this type of lean startup approach. Venus quickly became the key to getting everything done, including getting us a new banking licence! People were extremely privacy-conscious in Hong Kong and banks were trusted.

Weak Development Team 197

Weak Development Team Banking Customer Experience User Friction 197

Product Talk

JANUARY 31, 2024

Sebastian Wramba is a Product Manager at Netfonds AG , a company that supports independent financial advisors, private bankers, and insurance brokers and any combination of those from “lone wolves” to larger companies like private banks or networks. To begin his continuous discovery journey, Sebastian wanted to get access to customers.

Product Research 312

Product Research Reporting Tools Feedback Software Customer Communications 312

The Product Guy

MAY 7, 2020

Also, in various organizations which have grown in product maturity, customer base etc., This role also focuses on increasing the retention rate for existing customers. A well defined product strategy provides insights into the deep customer problems that your product is trying to address.

Technical Review 398

Technical Review Product Manager Product Management Onboarding KPIs 398

Mind the Product

OCTOBER 31, 2019

But I’ve found that by building relationships, setting the future vision, and having faith in your capabilities as a product manager you can carve out a place for yourself. When I first started as product lead at a bank, information used to fly right past me. Get Your Vision, Problem Definition and Job-to-be-done Right.

User Testing 132

User Testing Product Research Product Manager Data Visualization 132

Lenny Rachitsky

MAY 16, 2024

Brought to you by: • WorkOS —Modern identity platform for B2B SaaS, free up to 1 million MAUs • Mercury —The powerful and intuitive way for ambitious companies to bank • OneSchema —Import CSV data 10x faster — Jag Duggal is chief product officer at Nubank, a decacorn neobank founded in Brazil.

User Testing 117

User Testing Research Software Banking User Friction 117

Userpilot

AUGUST 6, 2023

Customers nowadays expect omnichannel customer experience when they deal with a business. That is why companies use in-product communication , email newsletters, support calls, live chats, and social media channels to ensure that customers get a seamless experience. What is omnichannel customer experience? Build loyalty.

Customer Experience 97

Customer Experience User Testing Customer Feedback User Friction 97

Userpilot

NOVEMBER 17, 2022

By adding delight to the product, you increase product stickiness and enhance customer satisfaction. This happens because users find interactions with the product rewarding. Delightful products are also full of personality, so users develop human-like relationships with them. First, they satisfy real user needs.

User Testing 98

User Testing Customer Experience Customer Feedback Feedback Software 98

Alchemer Mobile

JUNE 15, 2024

It’s driven by tools like ChatGPT and Gemini, and nothing has captured attention quite so effectively since social media hit the scene promising free technology to get closer to their customers. It works at scale across numerous internal and external sources of customer feedback to provide powerful CX insights.

Customer Experience 100

Customer Experience Artificial Inteligence Data Visualization User Testing 100

Mixpanel

JANUARY 12, 2023

We’ve run dozens of customer interviews, analyzed our competitors, tracked our customer lifecycle, and aligned with the company vision: now we’re finally ready to write copy. It’s absolutely rooted in the empirical data that gives an objective understanding of your customers’ paint points and desires.

Data Visualization 115

Data Visualization User Testing Product Research Research Software 115

Product Management University

FEBRUARY 25, 2020

Portfolio product management is a customer outcome approach to product management and product marketing that eliminates silos and competing priorities and fosters collaboration across product teams. It limits your view of the customer to the users of the product. What are the Core Principles of Portfolio Product Management?

Marketing 130

Marketing Product Manager Product Management Reporting Tools 130

Intercom, Inc.

JANUARY 9, 2020

?. While it might be obvious that there’s usually a team of people collaborating on the vision and creation of good design, this truth applies just as much to the end user – there’ll be more than one person on the receiving end. If you default, the federal government will pay it off, the bank can’t lose.

UX 165

UX Customer Experience Research Software Data Visualization 165

Mind the Product

AUGUST 19, 2019

Which would you prefer: one where a barista knows your name and your favourite drink and your favourite music is playing, or one where everything is made for an average customer? Could we make the user experience safer? Anomaly detection is used to identify suspicious bank transactions or fake accounts.

Artificial Inteligence 195

Artificial Inteligence Data Visualization Product Research Reporting Tools 195

Userpilot

JUNE 20, 2023

In Step 4, you seek customer insights and run experiments to assess user interest. Popular validation techniques include online surveys , user interviews and focus groups, and fake door tests. Once you launch the MVP, you can use product usage data and customer feedback to inform further iterations.

User Testing 98

User Testing Product Research Feedback Software Customer Feedback 98

UX Studio: Product Management

OCTOBER 9, 2021

Our participants included: A user researcher at a Budapest-based multinational telecom company. Their team was previously fully in-person, and their customers range from younger to older, from digitally mature to less tech-savvy people, who were difficult to reach with remote research methods. Our research has become more inclusive.

Positioning 108

Positioning User Testing Customer Experience Research Software 108

Ronke PM

OCTOBER 5, 2023

Table of Contents What is customer-centricity? Essential customer experiences to consider. Final thoughts Those products that have changed us and made our lives easier, or even enhanced humanity, have that impact and reach because the people who built those products emphasize customer-centricity above all else.

User Testing 52

User Testing User Friction Customer Feedback Customer Experience 52

The Product Coalition

JUNE 21, 2021

Businesses will become better equipped to meet the needs of disabled customers in light of their improved understanding or awareness of disabled customer needs. customers with disabilities. Visual: Moderate or complete loss of vision in one or both eyes. But once again, this is easier said than done.

Research Software 158

Research Software Data Visualization Software Review Technical Review 158

The Product Coalition

MAY 14, 2018

“That means working with design to research and understand our customer needs, collaborate across design and engineering to envision solutions, and then ensure that those solutions are implemented in a way that improves the customer experience. “At Stephen Sherwin is Senior Product Manager in Mobile Banking at AIB.

UX 68

UX Product Research User Testing Research Software 68

Bain Public

DECEMBER 5, 2022

The product strategy should clarify the direction in which the company plans to take its product portfolio and should directly align with the overall corporate vision and strategy. Product Principles Product Vision Product Pillars Tactics. Example: Pay.com (e-wallet company): Source We are not a bank. We disrupt banking.

Data Visualization 52

Data Visualization Customer Feedback Customer Experience User Friction 52

ProductPlan

MAY 10, 2022

As your customers look at their smartphones as their primary tool to shop, get entertainment, and keep in touch with friends and family, they expect the same experience in all aspects of their life. Consequently, they expect the same experience when checking a bank balance, filing an insurance claim, or making a car payment.

Enterprise 52

Enterprise Analytic Tools Research Software Feedback Software 52

Product Talk

FEBRUARY 8, 2017

We no longer take months or years to release value to our customers. We are putting our customers first, taking the time to discover unmet needs, and developing solutions that address those needs. Jobs to Be Done: A Roadmap for Customer-Centered Innovation. User Stories Are Better Than PRDs. The Lean Startup. Windows ME.

Product Research 100

Product Research Research Software User Testing Reporting Tools 100

The Product HQ

JUNE 1, 2024

Conceptual setbacks refer to those that deal with the vision, product strategy, or purpose of a particular product. Not only are you the spokesperson for your product, but you are also the voice of your sales team and your customers. This includes designers, developers, sales and marketing teams, and even customer support.

Finance 52

Finance User Testing Data Visualization Analytic Tools 52

Department of Product

AUGUST 11, 2020

To craft a differentiated policy you’ll need to look at what your market offers today and what customer pain points could be eliminated by offering durable policies. Look at the rigid policies of your competitors and others in your market to explore opportunities for creating new, flexible, customer-oriented policies.

Differentiation 52

Differentiation Product Research Feedback Software User Testing 52

UX Studio

FEBRUARY 15, 2024

He’s worked with clients in banking, insurance, mobility, and logistics, with a notable project being the Budapest GO initiative with BKK (Center of Budapest Public Transport). While as an innovation strategist you have the customer in the forefront of your mind. It must have been like super huge with a lot of customer base.

Research Software 63

Research Software Analytic Tools Transportation Feedback Software 63

Product Solving

AUGUST 26, 2020

Hiten Shah said it nicely on Twitter recently: Hiten Shah @hnshah Friction is the keyword in product development. 5:39 PM ∙ Jul 26, 2020 108 Likes 11 Retweets Building products is, indeed, all about friction. Then the cycle starts over again as you interview customers who are using your products in their day-to-day work.

Feedback Software 52

Feedback Software User Testing Customer Experience Systems Review 52

Business of Software Conference

OCTOBER 29, 2018

Nilan did a great job of this yesterday, talking about how, uh, you know, at TransferWise, their job is to beat the banks. So then to like beat the banks, uh, so like sell what is awesome about your job and as a result you’re gonna get a lot more interesting people coming into your organization. How much more passionate is that?

Weak Development Team 79

Weak Development Team Reporting Tools Feedback Software Data Visualization 79

Userpilot

AUGUST 30, 2023

It’s 2023, and customers have options. This includes product managers , marketing managers , customer success managers , and anyone else who wants to learn how to attract more users, improve the user experience, and increase product adoption. But how do you do that? Product management and leadership speakers.

Customer Experience 105

Customer Experience User Testing Customer Feedback Research Software 105

nulab

NOVEMBER 5, 2021

A flash Silicon Valley campus staffed by armies of developers, bazillions in the bank, and countless users. ’ They own the company vision and communicate it consistently to everyone else. There’s typically a lot of research and getting to know user pain points during this stage.

Research Software 72

Research Software Feedback Software Weak Development Team User Testing 72

NextBigWhat

DECEMBER 9, 2020

You’ll hear people say the team was obviously impressive, or they had conviction in the vision, but we were not special, it was not a hot space, and no one thought it made sense at first. Then we found that restaurants had a more acute pain point. I’d start my day by taking out cash from the bank.

Marketing 59

Marketing Banking User Friction Customer Feedback 59

Business of Software Conference

FEBRUARY 10, 2020

Whilst VP, Digital Product & Strategy for Small Business at JP Morgan, Isa observed that the bank branches that were most profitable were ones with the most engaged people. I became the youngest actually head of digital product for all of small business banking. So, I go back to my roots and like what am I doing with my life.

Reporting Tools 40

Reporting Tools Analytic Tools Feedback Software Customer Experience 40

Mind the Product

JULY 29, 2019

Traditionally, the banking industry has been slow to innovate. It often delivers a user experience that leaves much to be desired. She discusses the challenges involved in starting a bank and how to succeed in a highly regulated industry. The Product Experience gap in Banking. Requirements for Building a Bank.

Banking 90

Banking User Testing User Friction Differentiation 90

UX Planet

JANUARY 13, 2025

A leading bank in Tanzania hired UXDA to transform their mobile app and made their brand future-focused as aresult. Leading the way in digital banking requires bold decisions and a clear focus on brand identity. By partnering with UXDA, CRDB Bank not only modernized its app but also reinforced its reputation as the bank of tomorrow.

Banking 105

Banking Research Software Feedback Software UX 105

Lenny Rachitsky

APRIL 1, 2025

I’ll focus on improvements for individual Claude users rather than Anthropic’s enterprise API customers, since Projects doesn’t apply to API customers. Step 3: Problem identification Problem identification is where you transform your understanding of the user segment into concrete pain points that need solving.

Research Software 107

Research Software Analytic Tools Feedback Software Definition 107

UX Planet

MARCH 9, 2025

Users face decision fatigue when navigating siloed service catalogs and lack the tools to align technical specs with financial constraints. Balance automation (pre-packaged solutions) with customization (bespoke architectures). User Personas Primary: Technical Decision-Maker (e.g., Secondary: Business Stakeholder (e.g.,

Research Software 69

Research Software Feedback Software Data Visualization Customer Experience 69