Userpilot

AUGUST 10, 2023

What are some user onboarding best practices? What’s user onboarding in the first place? User onboarding best practices for SaaS – Yaakov Carno. TL;DR User onboarding is the process of introducing users to a new product. Onboarding starts before users sign up for the product.

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Onboarding KPIs Customer Experience User Testing User Friction 96

Userpilot

DECEMBER 19, 2023

There are several best practices that all account managers need to keep in mind. Design a successful onboarding flow to help users unlock value quicker. 16 SaaS account management best practices Now that you know why SaaS account management is so important, it’s time to look at how exactly you can implement it.

Feedback Software 103

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Userpilot

MAY 12, 2022

What are the best practices for new product announcements? Your new product announcement should include information on the target customer group, why it’s being introduced, how it’s going to benefit the users, and how to best take advantage of it. Like in-app messages, they also are a good way to invite beta testers.

Feedback Software 98

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Userpilot

JUNE 30, 2023

Website copy, in-app communication , product documents, or legal content are often good places to start. Userpilot is a product adoption platform that allows you to automatically localize your in-app messages , surveys , and resource center materials. Start building your localization strategy by identifying the right market.

Research Software 98

Research Software Analytic Tools User Testing Onboarding KPIs 98

Userpilot

OCTOBER 11, 2021

Have you tried including SaaS marketing best practices in your SaaS marketing strategy and accelerate product growth ? In this blog post, I'll take you through the best strategies for a SaaS business are and show you the best examples from known SaaS brands. Sounds simple, right? Not necessarily.

Feedback Software 119

Feedback Software User Testing Product Research Customer Experience 119

Userpilot

FEBRUARY 25, 2024

Product analytics can help you track changing user behavior for your app but here are some industry-wide changes that are influencing purchasing decisions in 2024. No-code tools are making complex tasks simple, such as building in-app product tours. Here’s how to offer it: Use in-app guidance where users commonly face friction.

Analytic Tools 105

Analytic Tools Data Visualization User Testing Reporting Tools 105

Userpilot

JANUARY 8, 2024

In-app strategies for converting free or trial users to paying customers. Best practices for effective customer acquisition and product-led growth. For instance, use educational blog posts for awareness, case studies for consideration, and product demos for decision-making. Bynder product tour.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Customer Experience 105

Userpilot

DECEMBER 3, 2022

In this blog post, we’ll explore five stages of the customer lifecycle in detail and offer tips on how to boost engagement at each one. Use onboarding checklists and personalized walkthroughs to drive users to the activation point at the conversion stage. What role does customer lifecycle management play in SaaS?

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Customer Feedback 98

Userpilot

FEBRUARY 7, 2023

In-app communication is one of the most effective ways to engage with your users since it allows you to send contextual messages at the perfect moment. This also makes in-app messaging the ideal vehicle for guidance and upsells. In-app messages should be goal-driven, targeted, personalized, and concise to maximize their efficacy.

Feedback Software 98

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Userpilot

OCTOBER 20, 2022

A user onboarding academy will help you get started on user onboarding and how to build great user onboarding flows. In the brutal world of SaaS business where activation and retention are crucial, smooth user onboarding ensures users are highly engaged and activated from the start. What is user onboarding?

Onboarding KPIs 98

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Userpilot

JUNE 22, 2023

In this article, we’ll delve into how to identify churn and 12 practical tactics to reduce churn rate while increasing interaction. Using in-app surveys to collect and analyze customer feedback. Implement onboarding checklists to drive users to the activation point. Spotting friction points with funnel analysis.

Data Visualization 98

Data Visualization Feedback Software Analytic Tools Customer Experience 98

Userpilot

DECEMBER 19, 2022

Understanding your users and their journey stages will help you create flows tailored to the various SaaS onboarding phases. Today’s article is going to discuss the onboarding phases and their importance for product adoption. Customer onboarding is the process of guiding users through your product and showing them how everything works.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 98

Userpilot

MAY 21, 2023

In our guide, we discuss; The importance of features releases The stages of a successful release Best practices for each of these stages We also mention how Userpilot can help your product team orchestrate your feature releases. Contextually triggered in-app surveys are great for collecting feedback about new features.

Onboarding KPIs 97

Onboarding KPIs Feedback Software User Testing Product Research 97

Userpilot

DECEMBER 6, 2022

It could be product trial onboarding that helps you figure out how to solve it. In this blog, we’ll explore what a product trial is, describe the onboarding process, and give you the tools you need to apply it in your own SaaS. But what exactly goes into an effective onboarding process? Ready to get started?

Feedback Software 98

Feedback Software Analytic Tools Customer Feedback Customer Experience 98

Userpilot

OCTOBER 1, 2022

The difference between in-app notification vs. push notification lies in the user state. While the former appears inside an app, the latter is triggered when the user is outside the app. There are different use cases for notifications, including: Guide new users to discover relevant features during the onboarding process.

Customer Experience 98

Customer Experience User Testing User Experience Customer Feedback 98

Userpilot

DECEMBER 22, 2023

TL;DR UX microcopy is the small snippets of text in the UI that help users interact effectively with the app or website. A few common examples of microcopy in UX include CTAs, error messages, placeholders, in-app guidance and new feature announcements , and confirmation messages. Let’s get right to it! Get the demo to see how!

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Analytic Tools Feedback Software UX Data Visualization 105

Userpilot

FEBRUARY 21, 2023

In this post, we’ll clarify what user adoption is, explain the best practices, and share some tools you can leverage to make a bigger impact in your job. There’re four phases for user adoption: 1) The AHA moment; 2) The activation stage; 3) Secondary onboarding; 4) Brand advocacy. And your role at a customer success team?

Analytic Tools 97

Analytic Tools Feedback Software Research Software Data Visualization 97

Userpilot

FEBRUARY 7, 2023

Helping your users to experience value should be your primary objective as a SaaS owner or a product manager: creating an onboarding tutorial can be one of the most effective tools to help you get the job done. Get it right, and you’ll transform the user onboarding experience for your customers. What is user onboarding?

Research Software 98

Research Software Onboarding KPIs Data Visualization Customer Experience 98

Userpilot

MARCH 6, 2024

In practice, all 3 often overlap. For best results, use multiple acquisition channels , like SEO, PPC adverts, or WOM. To let users experience the product value , consider a freemium plan or free trial , and create onboarding flows to guide them to activation. In practice, the funnels overlap a lot. Product funnel.

Analytic Tools 104

Analytic Tools Data Visualization Research Software Onboarding KPIs 104

Userpilot

JUNE 3, 2022

Trying to find the best product marketing resources for 2022? We’ve compiled a list of the best resources to get you started – from tools and blogs to courses. We’ve compiled a list of the best resources to get you started – from tools and blogs to courses. Best product marketing tools.

Research Software 98

Research Software Analytic Tools Feedback Software Data Visualization 98

Userpilot

MAY 17, 2023

Personalized onboarding improves PX because it allows users to discover the relevant features in less time without being overloaded with unnecessary information. Contextual in-app messages give users the information they need at the time they need. Rocketbots delivers an outstanding PX by onboarding users with interactive walkthroughs.

Customer Experience 98

Customer Experience User Testing Analytic Tools Feedback Software 98

Userpilot

JANUARY 26, 2023

Wondering how to run a successful SaaS onboarding process to make sure you are setting users up for success from the start? It’s a no-brainer that a solid onboarding workflow is crucial to the success of any product-led company. During onboarding, you have the opportunity to make a lasting impression on your customers.

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience Data Visualization 98

Userpilot

FEBRUARY 26, 2024

Marketing funnel analysis enables teams to assess the performance of their marketing efforts and choose the best marketing strategies for specific prospect segments. For example, viewing 3 BOFU blog posts and 3 case studies could indicate that the prospect has reached the consideration stage. User persona examplerce: Miro.

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Research Software 105

Userpilot

JANUARY 27, 2023

So why not look at our 15 B2B SaaS free trial best practices that will help you boost your conversion rates? You can boost free trial conversions by following our SaaS free trial best practices: Use paid trials when your product requires lots of personalized support you can’t automate. Or are your trials paid?

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Userpilot

APRIL 14, 2023

Which of the currently available digital adoption platforms is the best choice for product, marketing, and customer success teams in 2023? However, figuring out which of them satisfies your needs and offers the best value for money is no easy feat. A good adoption solution requires an engagement layer for in-app guidance.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

Userpilot

FEBRUARY 3, 2022

Creating an app welcome page from scratch is no straightforward matter, even for experienced UX designers. Rather than trying to reinvent the wheel and do everything yourself, it’s smarter to look at the welcome page best practices already established by other app companies. What is an app welcome page?

Customer Experience 98

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Userpilot

OCTOBER 1, 2022

We’ve compiled the fundamentals of proper user onboarding that leads to software adoption—so you don’t have to do more research. The ten tips and best practices for good software adoption include: Collecting user data with a welcome screen to segment users and personalize the onboarding experience.

Feedback Software 98

Feedback Software Research Software User Testing Onboarding KPIs 98

Userpilot

FEBRUARY 21, 2023

In this post, we’ll clarify what user adoption is, explain the best practices, and share some tools you can leverage to make a bigger impact in your job. There’re four phases for user adoption: 1) The AHA moment; 2) The activation stage; 3) Secondary onboarding; 4) Brand advocacy. And your role at a customer success team?

Analytic Tools 91

Analytic Tools Feedback Software Research Software Data Visualization 91

Userpilot

JULY 9, 2023

Section by section, we dive into the impact of usability on user experience, analyze the process of developing products with great usability, and explore some best practices in UX design. Simple and intuitive onboarding experiences focusing on key relevant features will improve product learnability. Let’s get right to it!

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User Testing Product Research Customer Experience User Experience 97

Userpilot

JULY 31, 2023

This article will show you practical strategies to crack the customer retention code and maintain sustainable recurring revenue. 13 customer retention strategies for increasing the customer lifetime value: Use customer data to personalize the onboarding process. Implement an onboarding checklist to drive activation.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Customer Feedback 98

Userpilot

MAY 22, 2023

This article guides you to make an excellent CX strategy with best practices and tips. TL; DR Customer experience (CX) strategies are the plans and practices you put in place to provide positive experiences to customers. Offer self-service support in multiple formats and an in-app resource center. Let’s start!

Data Visualization 96

Data Visualization Analytic Tools Feedback Software Product Research 96

Userpilot

APRIL 18, 2023

Here are some best practices for collecting customer feedback. Userpilot allows you to create in-app surveys from scratch or use a customer satisfaction survey template, trigger them to the right user segments , and analyze the responses to identify trends. So let’s check out some best practices for crafting the questions.

Customer Feedback 98

Customer Feedback User Testing Customer Satisfaction Customer Experience 98

Userpilot

NOVEMBER 16, 2022

Looking to build a customer onboarding strategy from scratch or plan on reworking an existing framework? This short guide will show you user onboarding strategies that cut to the chase, reduce time to value and lead to retention. We’ll show you how to create onboarding goals and what to prioritize in the onboarding process.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Customer Feedback 98

Userpilot

JUNE 30, 2023

Which is the best AI writing assistant available for marketing and customer success teams in 2023? This article provides an overview of 19 popular AI content-writing tools that will help you create different content types, from in-app messages to long-form blog posts. There’s no simple answer to this question.

Feedback Software 98

Feedback Software Analytic Tools Research Software Data Visualization 98

Userpilot

MARCH 11, 2022

To help you in your first 90 days on the job, we’ve compiled a collection of some of the best product management resources. The collection includes our favorite conferences, podcasts, blogs, books, newsletters, courses, and Slack groups for product managers. So what are the best resources to help you get the job done?

Analytic Tools 98

Analytic Tools Data Visualization Research Software Feedback Software 98

Userpilot

MAY 16, 2022

Product-led onboarding is something of a revolution in the SaaS industry. It’s not a ‘hack’ or a quick fix: it’s a mindset shift in how you approach your user onboarding process. As you’d expect, different SaaS companies adopt slightly different approaches around product-led onboarding.

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Userpilot

MARCH 17, 2022

But proper user onboarding helps you avoid all that, and that’s exactly what we’ll be discussing in this article. In-app guidance is one of the best ways to train customers, but you should have a strategy before you start. An online training session is another powerful way to onboard new platform users.

Analytic Tools 105

Analytic Tools Feedback Software User Testing Customer Experience 105