Userpilot

JUNE 13, 2022

Are you looking for the best SaaS blogs and influencers to follow in 2022? We curated a list of the best SaaS blogs and influencers to help you learn more about SaaS and increase your revenue. We covered the best blogs on SaaS growth, product marketing , UX analytics, venture capital, and sales. What is a SaaS blog?

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

Userpilot

OCTOBER 6, 2023

In SaaS, the B2B marketing funnel forms the backbone of any successful product and marketing team. It attracts people (who’d otherwise be strangers) to become your customers. It helps you visualize the customer journey. Which involves attracting the attention of potential customers through content and ads.

B2B 102

B2B Analytic Tools Feedback Software Data Visualization 102

Userpilot

AUGUST 10, 2023

Are you trying to find your business’s average customer acquisition cost? In today’s competitive landscape, acquiring new customers is essential to any successful business’s or product’s growth. TL;DR Customer acquisition cost (CAC) measures the total sales and marketing expenses for acquiring new customers.

Customer Experience 79

Customer Experience User Friction Customer Feedback Onboarding KPIs 79

Userpilot

NOVEMBER 16, 2022

B2B marketing automation helps businesses grow faster, while not breaking the bank. How do you effectively implement B2B marketing automation into your existing product marketing activities? In this article, we’ll cover: What B2B marketing automation is and how it benefits marketing and sales teams.

Feedback Software 96

Feedback Software Analytic Tools B2B Embedded Analytics 96

Daniel Elizalde IoT Blog

OCTOBER 30, 2023

In this talk, I share how to build a discovery network and get access to a large pool of B2B customers to gather insights for your product.

Product Research 62

Product Research B2B Customer Feedback Blog 62

Userpilot

MARCH 8, 2022

There are some well-known names as well as new faces on the list, from all over the world – together with their LinkedIn profiles and medium blogs, so you can follow their journeys and insightful posts yourself. Susan Stavitzski – Customer-Driven Product Person and Product Leader. CEO of Product Labs.

Technical Advisors 114

Technical Advisors Product Research Analytic Tools User Testing 114

Userpilot

SEPTEMBER 29, 2022

How can macro and micro-segmentation (B2B) improve your product marketing ROI and contribute to more revenue and product growth ? The most common variables used in B2B segmentation. In macro segmentation, you divide customers into segments based on their company’s characteristics, such as business size, location, or industry.

Analytic Tools 86

Analytic Tools Customer Experience B2B Data Visualization 86

Indicative

OCTOBER 1, 2020

According to a Gallup poll , fully engaged customers represent a 23% premium over an average customer when it comes to share of wallet, profitability, revenue, and relationship growth. Enter: customer analytics. What is the LTV of your average customer? Who are your customers, how do they live, and what do they love?

User Testing 141

User Testing Data Visualization Customer Feedback Analytic Tools 141

Lenny Rachitsky

FEBRUARY 8, 2024

For example, we might prompt the AI agent to take several hours to write a detailed blog post citing references and case studies, and to delineate any trade-offs the agent made. As GPTs advance, we’ll be able to prompt them to engage in more nuanced tasks and ask them to report back when it’s done.

ChatGPT 80

ChatGPT Reporting Tools Data Visualization Research Software 80

Product Management University

FEBRUARY 12, 2021

In B2B though, assessing your product portfolio’s S trengths, W eaknesses, O pportunities and T hreats should be an annual ritual. Look at the sales of the most popular products in each segment, i.e., what customers are buying, and it might reveal how those customers define their business solutions. Your portfolio S.W.O.T.

Data Visualization 147

Data Visualization B2B Customer Experience Customer Feedback 147

The Product Coalition

JUNE 26, 2022

Lessons and Insights from ‘The Mom Test: How to Talk to Customers’ by Rob Fitzpatrick “The Mom Test: How to Talk to Customers…” is a practical how-to guide that allows you to properly evaluate your current or next business idea. In a B2B context, it’s a must-ask. Some problems don’t actually matter.

User Testing 120

User Testing Customer Feedback Customer Experience Product Research 120

Product Management University

AUGUST 28, 2017

The B2B Product Manager Magazine August 2017 is now available. This month we focus on user engagement as a leading indicator of customer value and the subsequent impact on retention and recurring revenue. We also look at the shift from a “market problem” focus to a “customer goal” focus and its impact on growth.

Customer Feedback 100

Customer Feedback Strategy Magazine Certifications 100

The Product Cafe

JANUARY 18, 2024

For all the details, we've got links to our full blogs – make sure to check them out!🤩 We've been following them for a long time and are really grateful for their unique insights. He is a key advisor and speaker known for his product strategy insights. They're all about bringing out the best in you.

Artificial Inteligence 52

Artificial Inteligence Technical Advisors Customer Experience Certifications 52

Usersnap

MARCH 16, 2023

This article will help you understand (or remind you) what a B2B2C business model is, and learn how POM navigated its industry’s challenges successfully by understanding their customers’ needs. Customer feedback is crucial to providing the best experience that users need.

Feedback Software 52

Feedback Software User Testing Customer Feedback Customer Experience 52

Userpilot

OCTOBER 23, 2022

A B2B SaaS customer journey map is key to creating a wholesome product experience for your customers. To get it right, SaaS companies must step back and see the product from the customer’s viewpoint. At the awareness stage, customers are searching for a solution to a problem.

Feedback Software 74

Feedback Software B2B Customer Feedback Customer Experience 74

ProductPlan

MARCH 4, 2022

Note: We’ll assume your company sells B2B SaaS software. But many of the issues and tips in this blog will apply to whatever product you’re responsible for. Let’s say that when you drafted the bio for your persona, you had learned that the typical user of your B2B app would be using it in an office. Your users are now remote.

Customer Experience 93

Customer Experience Customer Feedback User Testing Feedback Software 93

Userpilot

JUNE 5, 2023

The SaaS conversion funnel adapts the traditional marketing funnel to the unique B2B SaaS environment. The SaaS funnel was designed to help SaaS business owners navigate the tricky world of a high-churn, often oversaturated B2B market. Product adoption by existing customers leads to customer retention and opens upsell opportunities.

Analytic Tools 78

Analytic Tools Onboarding KPIs Data Visualization Customer Experience 78

Intercom, Inc.

MARCH 11, 2021

On the surface, B2B customer support issues might look quite different from those of B2C. Typically, B2B issues can be more complex, require the collaboration of a lot more departments within the company, and are often in direct dialogue with the consumer, rather than a buying team or committee.

B2C 118

B2C B2B Reporting Tools Feedback Software 118

Userpilot

JUNE 2, 2022

What are the B2B SaaS metrics you should be tracking right now? But to get the product growth insights and measure the success of your product marketing efforts, it’s crucial to know and optimize the actionable B2B metrics. So let’s dive in and see what B2B SaaS metrics you need to track to unlock growth.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52

Userpilot

APRIL 6, 2023

A powerful AI tool can be the perfect companion to your customer success platform. In this article, we will explore: How to leverage AI tools for customer success and retention. How can customer success managers address the challenges and concerns around AI when it comes to providing a better user experience?

Data Visualization 96

Data Visualization Analytic Tools Research Software Customer Experience 96

Userpilot

APRIL 23, 2021

Benefits of user personas B2B SaaS User Persona Examples B2B SaaS Examples with Multiple User Personas – Userpilot, ActiveCampaign, Kontentino 1. SaaS User Persona Example -Userpilot: Customer Success Manager 4. B2B SaaS User Persona Examples. SaaS User Persona Example -Userpilot: Product Manager 2. Kontentino.

Analytic Tools 98

Analytic Tools Feedback Software Research Software User Testing 98

The Product Coalition

JANUARY 25, 2021

Use them to deliver more value to your customers, support your marketing and sales teams, get more involved with your partners, and more. Focus on those activities until something changes: a big customer comes in and shuffles the company’s priorities again, a new investment, a significant partnership, etc. Blog posts ?—?your

Product Research 95

Product Research User Testing Customer Experience Reporting Tools 95

bpma ProductHub

APRIL 10, 2017

The discussion topics were inspired by a blog post from Fresh Tilled Soil on Building a Product Roadmap. Here are some insights from the discussion. Customer-facing roadmaps should avoid feature commitments, and focus on themes instead. Validate your roadmap with customers or sales teams. Mike Byerly.

Roadmap 150

Roadmap Customer Feedback Feedback Software Data Visualization 150

Mixpanel

MARCH 27, 2023

Early this year, we embarked on a mission to remove friction in the B2B SaaS customer buying experience by making all of our plans available online and our pricing transparent. At Mixpanel, one of our core values is Customer Focus. How is this good for customers? What’s so special about our terms and conditions?

Customer Experience 59

Customer Experience User Testing Data Visualization Analytic Tools 59

Userpilot

JULY 15, 2022

Whether you’re trying to accelerate customer acquisition or increase product engagement, understanding the dark funnel is necessary. The dark funnel refers to all the hidden touchpoints a user goes through in their customer journey. The customer journey can’t be fully documented. Let’s consider the three of them.

Analytic Tools 94

Analytic Tools Research Software Feedback Software Data Visualization 94

Userpilot

FEBRUARY 3, 2023

Effective customer analysis is the key to business success. Understanding customers’ unique needs and expectations allow companies to better meet these needs. From marketing campaigns to onboarding programs, catering your product experiences to your customers improves satisfaction and retention rates.

Analytic Tools 97

Analytic Tools User Testing Research Software Feedback Software 97

Usersnap

FEBRUARY 6, 2021

Customer experience, or CX, is critical in today’s user-centered market. Customers have more information than ever before available at their fingertips, and they can share reviews with the world at lightning speed. Fortunately, customers aren’t the only ones with ample available information. Don’t Make Me Think. By Steve Krug.

Feedback Software 52

Feedback Software Research Software Analytic Tools User Testing 52

Department of Product

JANUARY 17, 2023

Product teams – and especially B2B SaaS product teams – are all too familiar with subscription pricing, but it’s still rare to see many businesses outside of the major entertainment companies opt for micro subscriptions. Its API allows users to connect third party apps to Lattice in order to gain insights into human behaviour.

Reporting Tools 52

Reporting Tools User Testing Customer Experience Product Research 52

Userpilot

NOVEMBER 14, 2022

When businesses think of SEO, they often think of blogs, keywords, and ranking. The key to business success is to choose the right niche as you want to focus on the most profitable customers that fit your business best. Don’t limit your research to just current and past customers. But how exactly? Let’s see how!

User Testing 91

User Testing Data Visualization Research Software Customer Experience 91

Userpilot

DECEMBER 3, 2022

What role does customer lifecycle management play in SaaS? How do you increase engagement at each stage of the customer lifecycle? In this blog post, we’ll explore five stages of the customer lifecycle in detail and offer tips on how to boost engagement at each one. Read on to uncover product growth insights !

Feedback Software 96

Feedback Software Analytic Tools Data Visualization Customer Feedback 96

Userpilot

JULY 13, 2023

The important metrics you should use to measure the growth of a company are: Customer acquisition cost (CAC) assesses the average cost to acquire new customers and evaluates the efficiency of sales and marketing efforts. Customer lifetime value (CLV) determines the total revenue a customer generates throughout the relationship.

Onboarding KPIs 93

Onboarding KPIs Feedback Software Customer Experience Customer Feedback 93

Mixpanel

AUGUST 23, 2023

But for analysis in other domains, our customers have often been forced to turn to disparate tools, resulting in a siloed, split-brain analytics experience. Analyzing revenue data in Mixpanel Earlier this year, we shared our vision for event analytics to unlock fast insights for company revenue data.

Data Visualization 52

Data Visualization Analytic Tools Customer Feedback Customer Experience 52

Product Talk

NOVEMBER 16, 2022

It’s a B2B company that offers voice communication to teams in industries like hospitality, retail, transportation, logistics, and security. When I was at Meyer Sound, I was in a very central role between customers and engineers. It was a really great approach for linking business value and customer value.

Feedback Software 130

Feedback Software Reporting Tools Product Research User Testing 130

The Product Coalition

APRIL 27, 2019

Companies that have found success with a B2B business app are those companies who have a clear understanding of their requirements and how the app will improve the quality of their services. Are Your Competitors Using a B2B app? Mobile apps have made several business processes extremely easy and less time-consuming.

B2B 60

B2B Reporting Tools User Testing Customer Feedback 60

The Product Coalition

JUNE 17, 2020

when retail and in-person customer communication has transformed?—?is is the Digital Content and its influence over the customers. The creation and distribution of the content can generate an iconic digital experience, however, a poor one can be a huge obstacle performing an effective digital journey for your customers.

Customer Communications 78

Customer Communications Feedback Software Reporting Tools Technical Review 78

Userpilot

SEPTEMBER 29, 2022

Looking to try out new B2B customer engagement strategies to improve your product’s overall user experience and drive retention? In order to acquire, convert, retain customers – and turn them into raving fans – you need to engage them first. Both metrics work together to help you retain customers and keep them happy.

Feedback Software 52

Feedback Software B2B Customer Feedback User Testing 52

Mind the Product

SEPTEMBER 20, 2018

By nature, I’m a pretty curious (OK, nosy) person, so gaining insights into the goings-on of different areas of the business, from the C-suite to the front line, has always fitted my personality perfectly. It has also given me insight into how the relationship between sales and product can be a tense one, and where those tensions are born.

User Testing 150

User Testing Customer Feedback Customer Experience Product Research 150