Intercom, Inc.

MARCH 10, 2021

“If a person isn’t aware of what else you’re working on, they could assume you just don’t want to work on their request” For ICs who tend to work horizontally across teams, it’s imperative that all your colleagues know that you collaborate on multiple projects, not just theirs. Treat any ask as a request before committing to it.

Strategy 245

Strategy User Testing Product Research Research Software 245

Userpilot

APRIL 3, 2024

A resource center is a central hub of resources that helps your customers solve problems and learn more about your product. It reduces the load on your support team and improves customer satisfaction by providing self-service support. Gather user data from multiple sources to learn more about customers’ pain points.

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Alchemer Mobile

FEBRUARY 14, 2023

First-to-market features drive deeper engagements to increase customer adoption, retention, growth, and advocacy. Alchemer Workflow leverages Alchemer’s award-winning heritage to deliver the fastest, easiest, most effective way to close the feedback loop with customers and employees. LOUISVILLE, Colo.

Product Research 130

Product Research Feedback Loop User Testing Feedback Software 130

Userpilot

MAY 21, 2023

New functionality plays a big role in retaining existing customers and attracting new ones. New feature ideas come from customer requests, tracking user behavior and their pain points , customer feedback , and your competitors. This increases their satisfaction which translates into greater loyalty and higher revenue.

Onboarding KPIs 96

Onboarding KPIs Feedback Software User Testing Product Research 96

Product Management University

MARCH 3, 2021

The performance of product management and the ripple effect (positive and negative) on engineering, marketing, sales and customer success is front and center this month. Blog: High-Octane Product Management. You can solve legitimate customer problems and still not deliver high-value outcomes. We offer a few insights.

B2B 130

B2B Product Management Product Manager Magazine 130

Product Management University

NOVEMBER 17, 2020

This month we take a closer look at sales effectiveness, customer retention and bundling vs. solutions. Blog: High-Octane Product Management. Blog: High-Octane Product Management. Customer Retention Priorities vs. Growth: There Will Never Be More Overlap! How do you become more customer centric? View the magazine.

Magazine 130

Magazine B2B Product Management Product Manager 130

Mixpanel

APRIL 18, 2024

You don’t want to roll out a big feature to your entire customer base just to realize that there was a bug that the QA team missed. And other technical gotchas… We have to be ready with answers for any questions that our customer success, support, solution engineers, sales, and post-sales teams might get. Who is it designed for?

Data Visualization 101

Data Visualization B2B User Testing Customer Feedback 101

Userpilot

JUNE 26, 2023

Choosing the right feature request prioritization framework enables product teams to make informed decisions and deliver the maximum customer value possible, especially when resources are limited. TL;DR A prioritization framework is a system for ranking feature requests based on set criteria like the value they add.

Framework 98

Framework Feedback Software Onboarding KPIs User Testing 98

Reveal

MARCH 21, 2023

Reveal Embedded Analytics Reveal is a customer-driven product- we deliver features based on your continuous feedback so you can deliver more value to your customers. Submit an issue or feature request! Our Q2 release will be in the May / June timeframe, and our goals for the year are in the roadmap blog.

Data Visualization 74

Data Visualization Artificial Inteligence Download User Testing 74

Userpilot

DECEMBER 20, 2022

This makes it crucial for them to map their marketing efforts based on the customer journey and grow the business efficiently. A marketing funnel is a visualization of a customer’s journey with your business, from acquiring them to turning them into loyal brand advocates. What is a marketing funnel?

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Customer Satisfaction 98

Product Management University

DECEMBER 17, 2020

We’d welcome the opportunity to be your partner in 2021 to become more customer outcome focused in how you build, market, sell and deploy your solutions. Blog: High-Octane Product Management. Becoming Customer Outcome Focused in 2021. Enjoy the B2B Product Manager December issue. View the magazine. In This Issue.

Magazine 130

Magazine B2B Product Management Product Manager 130

Userpilot

DECEMBER 21, 2022

It features advanced segmentation , feature tagging, custom events, product experimentation, in-app messaging , and customer feedback tools. Amplitude is a product analytics platform that lets you track user behavior and build custom reports. A/B tests are excellent tools for instant customer feedback.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Research Software 98

Userpilot

JUNE 7, 2023

Feature request survey to understand users’ needs regarding your product. Customer effort score survey to understand the user experience with specific features. CSAT survey for collecting customer sentiment about a feature. Create surveys and collect feature requests with Userpilot.

User Testing 98

User Testing Customer Feedback Product Research Feedback Software 98

Userpilot

NOVEMBER 2, 2022

Because it’s the key to a better pricing strategy, competitive advantage, and customer experience. TLDR; Product value describes how much your product helps customers achieve a goal or fix an issue. A value-added product is enhanced with additional features or characteristics to make it more convenient or helpful to customers.

Feedback Software 98

Feedback Software Research Software User Testing Product Research 98

The Product Coalition

SEPTEMBER 29, 2022

Customers are frustrated because the reports don’t present the data they really need. Lack of customization options 46% of SaaS platforms don’t offer an interface to edit dashboards or create custom reports. Lack of customization options 46% of SaaS platforms don’t offer an interface to edit dashboards or create custom reports.

Analytic Tools 108

Analytic Tools Data Visualization Research Software User Testing 108

The Accidental Product Manager

DECEMBER 18, 2023

The staff in most senior communities could hardly keep up with requests for assistance with smartphones, tablets, Zoom, FaceTime and telehealth visits. What All Of This Means For You Product managers are always looking for new opportunities to create products that their customers will want. to $25 for 15-minute sessions.

Technical Review 73

Technical Review Product Management Product Manager Product Research 73

Userpilot

NOVEMBER 10, 2022

Customer pain points are important to reveal when you want to improve product engagement and grow fast. If you can fix customers’ pain points, you’ll be well on your way to improving their overall customer experience. In this article, we’ll cover: What are customer pain points? Common pain point categories.

User Friction 98

User Friction Customer Experience User Testing Product Research 98

Userpilot

MAY 18, 2022

Pendo is a platform that helps enterprises improve user onboarding and get in-app analytics and customer feedback. Businesses use Pendo Feedback to collect and prioritize product requests. Pendo Feedback focuses on feature requests, while Pendo Polls are microsurveys triggered during product tours. conduct product road mapping.

Feedback Software 98

Feedback Software User Testing Customer Feedback Analytic Tools 98

Userpilot

AUGUST 13, 2023

A product prioritization framework helps you maximize customer value and deliver the best ROI by encouraging methodical examination of data before making decisions. Customer requests aren’t enough to make product decisions. Validate them with data from other sources, like analytics or insights from customer-facing teams.

Data Visualization 98

Data Visualization User Testing Customer Experience Feedback Software 98

The Product Coalition

APRIL 3, 2023

Product Feedback Step-by-step guide with examples How do you handle product ideas from customers? You’re a SaaS business serious about building a product your customers love. That means that you add new functionality when your customers ask for it. customer calls , emails , Slack , or something else.

Feedback Software 117

Feedback Software Customer Feedback User Testing User Friction 117

Userpilot

FEBRUARY 28, 2023

If you’re wondering what different types of customer feedback are and how to collect them, you’re in the right place! In this article, we look at 13 different ways to collect feedback that product managers can leverage to gain a deep understanding of customer needs and make informed product decisions.

User Testing 98

User Testing Customer Feedback Feedback Software Product Research 98

Mind the Product

AUGUST 29, 2019

If you subdivide UX into the constituent parts of design and customer understanding, you end up with a modified Venn diagram, and at each of the incomplete intersections, you can find a different type of partial product manager. Signs to watch out for: Product managers rarely interact directly with customers. Requirements Writer.

Product Research 183

Product Research Product Management Product Manager Weak Development Team 183

Userpilot

JULY 10, 2023

Do you think that leading questions should always be avoided in customer surveys? However, you should use them carefully only in certain contexts to get the most actionable insights from your customers. TL;DR Leading survey questions prompt users to give a predetermined response to customer surveys. What is a leading question?

Product Research 75

Product Research Customer Feedback Data Visualization Customer Experience 75

Userpilot

JUNE 10, 2022

As a product manager, you’re probably struggling with collecting and managing feature requests for your product. The fact that this type of customer feedback can come from multiple customers through multiple channels at the same time, puts a lot of pressure on the task. What is a feature request? Bug fixes requests.

Feedback Software 52

Feedback Software Analytic Tools Product Research Data Visualization 52

Intercom, Inc.

DECEMBER 28, 2022

For one, Eoghan McCabe , our Co-founder and Chairman, returned to the role of CEO , the position he had held from our founding in 2011 until 2020 – and he is bringing a renewed focus on the customer service space, so you can expect to see even more innovation from us in that area. Luckily, customer service teams are a resilient bunch.

Reporting Tools 118

Reporting Tools Technical Review ChatGPT Customer Experience 118

Userpilot

SEPTEMBER 5, 2022

Wondering how to ask for customer reviews effectively and get them to respond immediately? Customer reviews play an integral role in any SaaS company’s marketing and customer service efforts. These reviews can directly influence consumer sentiments , attract new customers, and help your product grow. Let’s dive in!

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Intercom, Inc.

DECEMBER 14, 2022

Through it all, we’ve focused on building delightful features for our customers – and today, we’re focusing on something a little more positive with our roundup of the biggest and best of what we’ve built for you this year. With a modern and flexible no-code design, you can support and engage customers with speed, ease, and versatility.

Data Visualization 104

Data Visualization Feedback Software User Testing Customer Communications 104

Userpilot

MAY 22, 2023

Every successful product manager understands the importance of learning how to build customer loyalty. Improving your customer retention rate and boosting customer loyalty is key to the success and growth of any business – in both good times and bad. Then, fix these issues to improve the customer experience.

Customer Experience 96

Customer Experience User Testing Feedback Software Customer Feedback 96

Userpilot

APRIL 11, 2023

Understanding the average customer retention rate for your industry is critical to determining the health of your business. It tells you whether your customer retention rate is too low or just good enough. If customers are the lifeblood of any business, then customer retention is the glue that holds it all together.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization User Testing 98

Userpilot

SEPTEMBER 12, 2022

Do you know that customer touchpoints can exponentially influence product growth ? They can contribute to every stage of the customer journey and uncover insights into customer relationship management. So let’s dive into details and learn from examples of what customer touchpoints are.

Analytic Tools 98

Analytic Tools Feedback Software User Testing Customer Experience 98

Userpilot

JULY 31, 2023

TL;DR Pendo is a product growth platform for product , marketing , customer success , and UX design teams. It enables businesses to analyze user in-app behavior , collect customer feedback to make data-led decisions, improve user onboarding, and communicate effectively with users. Drive product adoption and improve customer retention.

Data Visualization 97

Data Visualization Analytic Tools Feedback Software Reporting Tools 97

Userpilot

MARCH 23, 2023

What are the reasons for customer churn in SaaS? And how can customer success teams address them to ensure product growth? As a SaaS company, your ultimate goal is to retain customers and keep them happy with your product. However, sometimes things don’t go as planned, and customers churn. Want to reduce customer churn?

Feedback Software 98

Feedback Software Research Software User Testing Customer Experience 98

Reveal

MARCH 21, 2023

Reveal Embedded Analytics Reveal is a customer-driven product- we deliver features based on your continuous feedback so you can deliver more value to your customers. Submit an issue or feature request! Our Q2 release will be in the May / June timeframe, and our goals for the year are in the roadmap blog.

Data Visualization 52

Data Visualization Artificial Inteligence Download User Testing 52

The Accidental Product Manager

FEBRUARY 5, 2024

Products made for older customers are getting a makeover Image Credit: Katie Mims Who do you sell your product to? Is there a possibility that your product is being used by older customers? Older Customers Product managers know that older customers have long complained that products designed for them are clunky and unattractive.

User Testing 104

User Testing Customer Experience Product Management Product Manager 104

The Product Coalition

SEPTEMBER 5, 2022

Taken from Teresa Torres’ blog, ProductTalk.org The Opportunity Solution Tree is a framework that breaks Product outcomes into opportunity streams so that stakeholders have a better understanding of what you are proposing and can better help you prioritize. If you’re interested in the core material, check out her original blog post.

Product Research 115

Product Research Software Review Data Visualization User Testing 115

Userpilot

JUNE 20, 2023

Want to know how you can use survey analytics to leverage customer feedback data? It helps you better understand your customers’ needs and pain points and continually improve your product. So let’s see how you can collect customer feedback for analysis and understand user sentiment to improve the user experience.

Data Visualization 96

Data Visualization Analytic Tools Product Research Feedback Software 96

Userpilot

OCTOBER 14, 2021

It can lead to customer churn , overly complex products, and unforeseen technical debt. Avoid bias by focusing on feedback and not actioning requests. Now let's take a real-world example of an idea someone might send your way: Let's create an internal community for our customers. The ‘what’ and ‘why’ of features.

User Testing 98

User Testing Product Research Customer Feedback Feedback Software 98