Gainsight

FEBRUARY 23, 2021

Before you start patting yourself on the back, take a look at your company’s customer base. You will probably notice a fairly consistent trend over the last year, which is you have many customers who did not expand their relationship with you. The blog post and webinar were more focused on why Net Dollar Retention is so important.

Framework 64

Framework Feedback Software Onboarding KPIs Customer Experience 64

Gainsight

DECEMBER 2, 2019

Bookmark this collection of resources all about customer retention and stop churn in its tracks. Customer retention is one of the biggest metrics in SaaS and a key component in any SaaS company’s strategy. Cultivating a high retention rate will set you up for long-term success. What is Customer Retention?

Onboarding KPIs 52

Onboarding KPIs Strategy User Testing Customer Feedback 52

Userpilot

SEPTEMBER 5, 2022

Whether you’re looking to train your team to engage customers or make a career leap as a customer success manager (CSM), different types of customer success courses and certifications are the closest to the formal education you can get. Customer success manager fundamentals, by Udemy.

User Testing 96

User Testing Customer Experience Customer Feedback Certifications 96

Gainsight

MARCH 26, 2020

Investor Gavin Baker wrote a terrific blog where he shared his thoughts about recurring revenue. Most companies revert to zero-based budgeting and start with $0 in expenses and build back to anything they want to spend money on—whether “new” or a “renewal.” to clients and customer success? Renewal date.

Reporting Tools 90

Reporting Tools Data Visualization Customer Experience Healthcare 90

Userpilot

MAY 5, 2023

Without a clear customer success workflow, your output can easily become chaotic. Since customer success is a relatively new career, CSMs tend to take on tasks from sales, support, and product marketing—which is often more than they can handle.

Analytic Tools 88

Analytic Tools Feedback Software User Testing Customer Experience 88

Intercom, Inc.

DECEMBER 18, 2019

In the past 12 months on Inside Intercom, we’ve published nearly 200 blog posts covering everything from product launches to product strategy ; from growth stories to goal setting ; from building teams to bot skills ; from sales insights to stand-up comedy. As 2019 draws to a close, it’s time to reflect on another amazing year at Intercom.

Research Software 30

Research Software Reporting Tools User Testing Customer Experience 30

Gainsight

SEPTEMBER 24, 2019

This is a blog about how to create a strategy for dealing with sponsor change. In the age of big data, machine learning, and business intelligence, we have a very determinist view of our customers. Customer Chaos Theory. Entropy—as it does in the universe—will increase in your customer relationships over time.

Data Visualization 12

Data Visualization Customer Communications Customer Feedback Customer Experience 12

Userpilot

NOVEMBER 25, 2022

Let’s be honest: It is harder, if not impossible, to grow your SaaS if you don’t automate customer engagement. Imagine the hell it’d be to follow an omnichannel approach to engage customers and be tasked to deliver a personalized experience on each channel, manually. Send rewards automatically to your loyal customers.

Feedback Software 98

Feedback Software Customer Experience User Testing Customer Feedback 98

Gainsight

DECEMBER 15, 2021

If you’ve been paying attention to our content the last few weeks, you know Gainsight is excited about our 10 New Laws of Customer Success. Of course, we know not everyone is as enthusiastic about the 10 New Laws of Customer Success. You’ve found the right blog that will explain it to you. That’s fine.

Customer Experience 59

Customer Experience Customer Feedback Onboarding KPIs Reporting Tools 59

Gainsight

JULY 25, 2023

Every company has some type of motion around the customer journey, according to Maksim Ovsyannikov, EVP of Product and Design at Gainsight. Ovsyannikov describes four dimensions of the customer journey: Onboarding the solutions a customer has purchased in a meaningful way. The question is, how sophisticated is it?

Analytic Tools 52

Analytic Tools Feedback Software Education Generative AI 52

Business of Software Conference

JULY 7, 2021

In this guest post Paul Kenny (founder of Ocean Learning and long time BoS participant and speaker) argues that software and SaaS “proven sales playbooks” are BS. “ Proven Sales Playbooks are BS.” The main reason proven sales playbooks are BS is they can only be helpful if we have consistent inputs.

Research Software 69

Research Software Technical Advisors Customer Experience Data Visualization 69

Gainsight

DECEMBER 21, 2020

“The customer is always right.” . These men learned early in their careers that their stores’ success depended on their customers’ happiness. They advocated that customer complaints be handled remarkably so that customers do not feel cheated or deceived. . Nordstrom is also known for a customer-first policy.

Customer Experience 52

Customer Experience B2C Software Review Management 52

Userpilot

JULY 2, 2021

Making the most out of your existing users while simultaneously improving satisfaction ratings are the core values that lie at the heart of customer expansion strategies. What is customer expansion? What is a customer expansion strategy? What are the types of customer expansion in SaaS? What is customer expansion?

Analytic Tools 98

Analytic Tools User Testing Customer Experience Strategy 98

Userpilot

JULY 24, 2023

TL;DR SaaS marketing is the process of launching a product, building awareness, landing customers, retaining them, and increasing their lifetime value. SaaS marketing requires an effective retention strategy as the majority of a customer’s lifetime value is dependent on them renewing their subscription. Nurturing leads.

Analytic Tools 81

Analytic Tools Feedback Software Data Visualization Marketing 81

Mixpanel

FEBRUARY 23, 2021

It’s a common blunder—getting swept up in the dream of the product and what it symbolizes, rather than deeply understanding how your first customers are actually using it. Customers are coming to you, and you have more demand than you need and can handle.” ” Credit: The Lean Startup Playbook. In short, yes.

User Testing 130

User Testing Onboarding KPIs Product Research Startups 130

Revulytics

AUGUST 8, 2019

In these blog posts, we ask the presenters to share their insights - we encourage you to watch the full on-demand webinars for even more details. Steve Johnson is VP of Products at Pragmatic Institute , former CEO and founder of Under10 Playbook, and author of Turn Ideas into Products. He’s not talking about marketing communications.

Research Software 54

Research Software Product Research User Testing Reporting Tools 54