Intercom, Inc.

AUGUST 15, 2019

Jeff is the author of Lean UX (which teaches how to rapidly experiment with design ideas) and the co-owner of Sense & Respond Press , a publisher of short, actionable books for busy leaders. Lean UX was the book, and it changed what I was doing for a living. Focus on outcomes over output. I know my customers. But you know what?

UX 179

UX User Testing Weak Development Team Customer Experience 179

Product Talk

FEBRUARY 14, 2024

Then when Tali moved to her current position, she brought her opportunity solution tree knowledge along and adapted it to the new setting. And finally, Tali was so convinced of the power of opportunity solution trees that she started leading workshops at product events to teach others how to use this tool.

Analytic Tools 221

Analytic Tools Research Software Product Research Data Visualization 221

UX Planet

DECEMBER 11, 2023

Inga’s list in particular was the Medium blog post I would reference multiple times a week. Upon deeper probing, I would say: this course by itself would be insufficient to prepare someone like Aliena, despite her strong UX work experience (at that time she was at eBay), to successfully transition into the CxD career.

Technical Review 77

Technical Review Certifications Software Review Feedback Software 77

Userpilot

AUGUST 5, 2023

Determine the happy paths of customer journeys and replicate them for others to ensure positive customer experiences. Promoters also often become valuable brand ambassadors who bring in new customers through positive word-of-mouth marketing. Feature tag event data with Userpilot. Monitor feature performance in Userpilot.

Data Visualization 88

Data Visualization Feedback Software Product Research Analytic Tools 88

Userpilot

JANUARY 30, 2023

Customer behavior analysis can give you insights about bad UX, rage-clicking, features of high and low interest, etc. Group customers with positive behavioral patterns and high NPS scores and reach out to them with a modal and ask for a review to drive word of mouth. Why conducting customer behavior analysis is important?

Analytic Tools 86

Analytic Tools Data Visualization Customer Feedback Feedback Software 86

Userpilot

JUNE 1, 2022

Google’s HEART framework is a method that focuses on improving the UX of your product. The increase in a product’s rating is also a positive sign, as it indicates that overall user satisfaction has increased. Why is the goals-signals-metrics process important for UX? This is a sign that your product is successful.

Onboarding KPIs 90

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 90

Userpilot

JANUARY 12, 2023

The 4 principal ways to monitor user behavior in SaaS include tracking feature usage, custom behavior tracking with events, using heatmaps , and user funnel analytics. The 4 principal ways to monitor user behavior in SaaS include tracking feature usage, custom behavior tracking with events, using heatmaps and user funnel analytics.

Analytic Tools 91

Analytic Tools Data Visualization Feedback Software Customer Feedback 91

Userpilot

FEBRUARY 24, 2023

Appcues allows you to segment your users based on user properties, flow interactions, checklist engagement, and event completion. Appcues click-to-track events allow you to monitor user engagement with different features in your product. The process of creating events is completely code-free.

Data Visualization 86

Data Visualization Analytic Tools Onboarding KPIs Software Review 86

Userpilot

MARCH 8, 2022

There are some well-known names as well as new faces on the list, from all over the world – together with their LinkedIn profiles and medium blogs, so you can follow their journeys and insightful posts yourself. You can follow her insights from her professional career on her Medium blog. CEO of Product Labs.

Technical Advisors 109

Technical Advisors Product Research Analytic Tools User Testing 109

Userpilot

JULY 31, 2023

TL;DR The product marketing manager role (PMM) is primarily responsible for a product’s positioning, messaging, and branding. A product marketing manager (PMM) is responsible for a product’s positioning, messaging, and branding. An in-person and online event organized by HubSpot. Who is a product marketing manager?

Product Marketing 82

Product Marketing Onboarding KPIs User Testing Marketing 82

Userpilot

JULY 5, 2023

Utilize A/B tests to understand what works better for customers and offer them positive customer experiences. It’s important to use different UI/UX elements like tooltips, pop-ups, in-app guidances , etc., Then, you should identify the custom events that represent positive customer experiences.

Customer Satisfaction 91

Customer Satisfaction User Testing Data Visualization Customer Experience 91

Userpilot

OCTOBER 28, 2020

In our last blog, we showed you what you need to do and to avoid to make awesome product tours and walkthroughs. In this blog, we’re going to take your through the market-leading product tour software and solutions out there so you can choose the one that suits you best. Too many product tours are passive, untargeted and ineffective.

Analytic Tools 105

Analytic Tools Feedback Software Software Review Onboarding KPIs 105

Userpilot

JULY 14, 2021

There are plenty of all these blogs “15 alternatives to {Brand Name} that are equally good” that are…plain wrong. Appcues comes second-next, with really nice UX and UI. Again, these are mission-critical questions that are often gracefully overlooked by the authors of “Userpilot alternatives”-like blogs.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 105

Userpilot

MAY 8, 2023

Getting the positioning, messaging , and product-market fit right will be one of the earliest determiners of whether or not a SaaS solution will find success within its target market. Product positioning Correct product positioning can be a make-or-break point of failure for SaaS applications.

Analytic Tools 92

Analytic Tools Research Software Data Visualization Onboarding KPIs 92

StubHub

JANUARY 31, 2019

By Garrett Reeb, Senior Product Manager & Jon Fulton, Product Design Manager They call us event people. But, let’s be honest, we’re really event nerds , and we wear that badge with pride. What we really love, though, are what people in the business refer to as “head” events. These are the really, really big ones.

Research Software 40

Research Software Events User Testing Customer Experience 40

Userpilot

NOVEMBER 20, 2022

Gamification triggers a dopamine rush that makes users come back to those actions to experience the same positive emotions again. Organize events and meetups to connect with customers in-person and engage them with your brand. One of the best ways to drive real-time engagement inside your app is event triggering.

Customer Experience 94

Customer Experience Feedback Software Analytic Tools User Testing 94

Userpilot

AUGUST 10, 2023

Don’t forget about in-app messaging: contextually relevant tooltips triggered by key events can help show your users what to do next. a specific email set to trigger when a given event occurs). Humans are hardwired to respond to praise: this sort of behavioral marketing automation is all about positive reinforcement.

Analytic Tools 82

Analytic Tools Feedback Software Marketing Product Marketing 82

The Product Guy

DECEMBER 15, 2019

With educational background in Computer Science and Human Computer Interaction (HCI) from Oxford and UCL, and early career as UX design lead for Intel, Yahoo!, Prior to iFundWomen, Maya held positions at JPMorgan Chase and Techstars. and Automata Robotics over the last decade. You can find him on Twitter at [link].

Technical Advisors 148

Technical Advisors Analytic Tools Product Management Product Manager 148

Userpilot

MARCH 16, 2023

There are positives to consider, of course: customization, improving flexibility, and reducing dependencies. Userpilot enables you to create multiple no-code onboarding UX patterns , segment users, and track product and behavior analytics. Choose from a fantastic range of UX patterns. Interested in what Userpilot has to offer?

Analytic Tools 86

Analytic Tools Feedback Software Customer Experience User Testing 86

Userpilot

OCTOBER 19, 2022

Website visitors may find your website through an ad or blog post. They may have learned of your product and found your website through ads, social media, or your blog. A good UX is the best way to create a lasting positive impression on potential first-time buyers. Event occurrence tracking in Userpilot.

Customer Experience 92

Customer Experience Feedback Software Analytic Tools Research Software 92

Userpilot

MARCH 11, 2022

The collection includes our favorite conferences, podcasts, blogs, books, newsletters, courses, and Slack groups for product managers. Conferences and events help you keep up with the latest industry trends and develop your network. We find the Product Drive Conference , the Product Folks events, and ProductCon particularly worthwhile.

Analytic Tools 90

Analytic Tools Data Visualization Research Software Feedback Software 90

Usersnap

JUNE 10, 2021

It’s just as important to ensure the UX of the feedback process as it is to ensure the quality of your testing product. But in return, your product can harvest memorable UX and customer loyalty. They are looking for UX defects and identifying missing elements to close the expectation gap. “We

Feedback Software 122

Feedback Software User Testing Reporting Tools Data Visualization 122

Userpilot

OCTOBER 31, 2022

Likewise, a tangled UX leads to frustration and churn. On-demand support team: providing customers with on-demand support is a great way to establish customer loyalty and positive brand perception. Likewise, access reports that represent feature usage or in-app events’ occurrences. Event trend overwiev with Userpilot.

Data Visualization 89

Data Visualization Analytic Tools User Testing Feedback Software 89

Userpilot

FEBRUARY 17, 2021

We’ve collected the best events for product folks that you can attend online or in-person. for access to all the post-event recordings + slides, £299.00 The three main events for this month will be held by the Product-Led Alliance, Her Product Lab, and UXDX APAC. Wondering what the best product conferences of 2021 are?

Research Software 98

Research Software User Testing Product Research Analytic Tools 98

Imaginary Cloud - Design

JULY 2, 2020

As the Lead Designer at Imaginary Cloud , I conduct most of the interviews for design positions. While interviewing a design candidate, I frequently ask about their preferred books on the subject of UI/UX or product design. And I follow some blogs”. Those books could be summarized without much loss in a blog post or podcast.

Books 138

Books Technical Review Research Software Data Visualization 138

Userpilot

APRIL 28, 2023

There are many options to choose from: event and feature tracking, customer journey analysis, customer feedback analysis, heatmaps , session replays, and retention analysis. It’s only natural they’ll want to spread positive word of mouth and become an advocate for your product. Event tracking switches the view.

Analytic Tools 79

Analytic Tools Feedback Software Framework Onboarding KPIs 79

Userpilot

JUNE 30, 2023

This, in turn, drives customer retention , reduces churn , and can even lead to positive word-of-mouth referrals. Voice of the customer questions to learn about competitors Run these surveys to analyze your relative position to competitors and use the data to devise strategies to gain a competitive advantage.

Customer Feedback 87

Customer Feedback User Testing Feedback Software Data Visualization 87

Userpilot

FEBRUARY 3, 2023

Are the reviews overwhelmingly positive or not? Considering that customers behave differently at each stage of the buyer’s journey, a customer journey map can help connect the dots and uncover the factors that determine whether their experience is positive. Create custom events in Userpilot. What are common complaints?

Analytic Tools 91

Analytic Tools User Testing Research Software Feedback Software 91

Userpilot

JULY 22, 2021

Userpilot offers the same usability, UX, and ease of use for $249 per month without any limitations. Userguiding is a cheaper alternative to both product tours tools, but has a really poor UX and is buggy. 10 custom events, and feature tags. …and 3 more actions -scroll position, driven action, and page changes.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 98

Userpilot

JUNE 6, 2023

Apart from product teams, product analytics benefit product marketing managers , UX designers , customer success managers, and developers. Product marketing managers use product analytics to create targeted marketing campaigns or refine product positioning and messaging to reflect customer preferences and behavior.

Data Visualization 60

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 60

Userpilot

JULY 15, 2022

Industry blogs, social media channels, influencers and subject matter experts, product review websites, and offline conversations contribute to the dark funnel. Make use of branded conference swag to promote your company at conferences and raise positive awareness. Some of these data sources include: Industry blogs.

Analytic Tools 87

Analytic Tools Research Software Feedback Software Data Visualization 87

Userpilot

SEPTEMBER 29, 2022

The value proposition is the summary of the positioning strategy. If not, refine your positioning strategy. A product value proposition sums up the positioning strategy of the product. With Userpilot you can track feature engagement but also create custom events that could be any of the user interactions of your choice.

User Testing 87

User Testing Product Research Feedback Software Analytic Tools 87

Userpilot

MARCH 9, 2023

Behavioral analytics The free Pendo plan gives you access to its flagship analytics tools: Paths – this feature enables you to map out every sequence of events leading up to or following a user action. Funnel analysis – it provides you with information about users who have completed specific actions leading to an activation event.

Data Visualization 87

Data Visualization Software Review Analytic Tools Feedback Software 87

Userpilot

FEBRUARY 24, 2023

Positive feedback loops confirm you’re doing the right thing while negative feedback loops are a chance to solve issues and improve the user experience. With Userpilot you can create in-app surveys and trigger them contextually and use a range of UX patterns to communicate with your users at different stages of the feedback loop.

Product Research 93

Product Research Feedback Loop Feedback Software User Testing 93

Userpilot

OCTOBER 25, 2022

Product differentiation and positioning are important aspects of strategic product management because they allow you to build a product that meets the needs of the right customers in the right market and stand out from the crowd. Market research, differentiation, and positioning are necessary to prepare for the product launch.

Product Research 85

Product Research User Testing Customer Feedback Research Software 85

Userpilot

OCTOBER 6, 2022

Moreover, consumer behavior analysis helps to identify positive behavioral trends and enhance in-app experiences. Such customer behavior may signify poor marketing positioning, substandard customer service, or ineffective or lack of an onboarding flow. What caused such positive anomalies? What influences customer behavior?

Analytic Tools 86

Analytic Tools Feedback Software User Testing Customer Experience 86

The Product Coalition

NOVEMBER 23, 2021

With the tech industry picking itself back up after the events of 2020, it’s high time we give APMs the TLC they deserve. APM positions have been instrumental in many a professional’s transition into Product, regardless of age. Are we in a position to hire the APMs we like as full-time PMs?

Product Management 137

Product Management Product Manager Management Management 137