Userpilot

OCTOBER 10, 2022

Low usage of a particular feature either means your customers are not getting value from it or they aren’t aware of the feature or its uses in the first place. Feature adoption vs product adoption: What’s the difference? A low repeated usage rate means your customers are dissatisfied with the feature and may churn for the same.

Onboarding KPIs 97

Onboarding KPIs Feedback Software Analytic Tools Research Software 97

Userpilot

JULY 9, 2023

Usability vs User Experience. Before the product/feature launch Ideally, do usability testing with low-fidelity prototypes as soon as you start working on the product. You can go the traditional way and hire thousands of customer success and support managers to provide high-touch 1-2-1 assistance if you’ve got the money to burn.

User Testing 97

User Testing Product Research Customer Experience User Experience 97

Userpilot

OCTOBER 4, 2022

Customer activation strategy vs brand activation strategy. This blog is primarily focused on creating a customer activation strategy , although of course building brand awareness is another important topic for product managers and SaaS owners to explore. This high-level process map for Tinder demonstrates how users can get value fast.

User Testing 98

User Testing Customer Experience Customer Feedback Data Visualization 98

Userpilot

APRIL 7, 2021

These actions you want to monitor and keep at low levels. Conversion Rate vs Retention Rate. They used a high-touch model with multiple onboarding emails from sales and customer success. This is a typically low percentage for simple B2B or B2C products. This might be multiple logins but very little session time.

Onboarding KPIs 92

Onboarding KPIs User Testing Customer Experience Customer Feedback 92

Userpilot

JULY 26, 2021

We’ve compiled a list of two books , two blogs, two podcasts, and three resources on product growth for you. If you’re product-led, you use product-led marketing: Pain-point SEO (prioritizing content ideas for high-intent keywords over high-volume keywords to drive conversions). What is product growth? Source: BUILD.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs User Testing 98

Usersnap

JUNE 2, 2022

Tips for building CES Surveys When To Use CES VS. CSAT VS. NPS? A score less than 4 indicates that the customers didn’t get their concerns resolved, or they got resolution, but at high effort on their part. And their adrenaline is high for having something new and shiny in their hands…not me, I’m not like that.

Product Research 52

Product Research Customer Experience User Testing User Friction 52

Department of Product

FEBRUARY 18, 2022

You know the drill, you get a set of features either for free or for a low cost and for each more expensive package you get a bunch of new, additional features. The low / free tier acts as a trial in itself, without the stress of a 14 day window, after which all access is lost. All users are customers (even the free ones).

Research Software 52

Research Software User Testing Product Management Product Manager 52

Userpilot

JULY 14, 2022

Tech-touch customer success offers a highly-relevant and personalized experience to your customer while also being automated using software. What’s better, any SaaS business can leverage tech-touch strategies to increase customer loyalty and scale customer success more efficiently. A tech-touch model is not the same as a low-touch.

Feedback Software 98

Feedback Software Technical Review User Testing Customer Experience 98

Userpilot

MARCH 18, 2021

The marketing and sales warriors in the trenches creating blog posts, running email campaigns, and closing deals. vs. A Product Onboarding Tool for Startups. vs. The Product Growth Tool for Product Teams. Retaining certain customer groups can require much more resources and only result in a high CAC without positive ROI.

Feedback Software 52

Feedback Software Research Software User Testing Customer Experience 52

Userpilot

JANUARY 26, 2024

To become a product-led company, essentials include a high-quality, user-friendly product with a good market fit and an intuitive design that allows users to experience its value in little time. Marketing-led growth vs. sales-led growth vs. product-led growth Product-led growth is often mentioned along with marketing- and sales-led growth.

Analytic Tools 103

Analytic Tools Feedback Software Data Visualization User Testing 103

Userpilot

JUNE 22, 2023

The differences between a high-touch vs low-touch user engagement model may not seem that important but finding the right approach can actually make your customer success managers a lot more effective. User segmentation can help you identify high-touch and low-touch potential customers.

Feedback Software 96

Feedback Software Customer Experience Customer Feedback User Testing 96

Userpilot

APRIL 30, 2024

Growth marketing strategy vs. traditional marketing strategy Growth marketing focuses on the entire customer lifecycle , not just the initial acquisition. After picking the low-hanging fruit, work your way through the remaining ones to boost the figures further. Userpilot product-led blog. Growth marketing is also highly agile.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 105

Userpilot

JUNE 13, 2022

You can categorize onboarding based on how many interactions are needed, such as low-touch, medium-touch, and high-touch. Low touch customer onboarding process. Having your onboarding process documented step-by-step, you can identify what tasks can be automated and what requires a human touch.

Onboarding KPIs 52

Onboarding KPIs User Testing Customer Experience User Friction 52

Userpilot

JULY 22, 2022

Customer-led growth vs. product-led growth? Instead, use welcome modals and demo content to keep activation energy high. Organize NPS survey responses with tags – identify the patterns behind low customer satisfaction. Customer-led growth vs product-led growth: Which is more important? They slow down product adoption.

Feedback Software 98

Feedback Software Analytic Tools User Testing Product Research 98

Userpilot

JULY 22, 2023

upselling vs cross-selling). Prioritize user adoption, set customer success goals, and collect feedback to keep retention rates high. It’s pointless to talk about additional features that high-level decision-makers couldn’t care less about. You cover high-intent topics that your target audience is interested in.

Feedback Software 96

Feedback Software User Testing Strategy Onboarding KPIs 96

Userpilot

JULY 1, 2021

In this blog post, you will learn what churn surveys are, get to see some examples, how to create them, as well as how to analyze and act on them. Benefits of in-app vs. email churn surveys. Benefits of in-app vs email churn surveys. Price is too high to justify. You’re in the right place! Let’s dig in!

Feedback Software 98

Feedback Software Analytic Tools Product Research User Testing 98

Userpilot

JANUARY 26, 2021

Best Customer Journey Analytics Software Customer Journey Analytics vs. Customer Journey Mapping – What’s the Difference? Start by evaluating if there are any unnecessary touch-points or interactions. Eliminating any touch-point or interaction that doesn’t streamline the customer experience or reduces efficiency.

Data Visualization 98

Data Visualization Analytic Tools User Testing Customer Experience 98

Userpilot

JULY 11, 2022

Customer retention strategy vs customer loyalty program. Automation means you can pick the ‘low hanging fruit’ (repeatable sequences of tasks) and spend more of your time on the meaningful, high-leverage activities which are going to move your business forward. In-app automation flows are highly versatile.

Feedback Software 98

Feedback Software Customer Experience User Testing Customer Feedback 98

Userpilot

DECEMBER 8, 2022

The SaaS space is incredibly popular because it’s fairly easy to enter and potentially offers high rewards. Early adopters, who drive the word-of-mouth marketing of the product, won’t even touch it if it looks unfinished or unsuccessful. The average product failure rate in SaaS. This could be a live demo or trial.

Feedback Software 98

Feedback Software Research Software User Testing Analytic Tools 98

Userpilot

JANUARY 3, 2022

Team communication tools: Slack and Zoom offer digital messaging and video conferencing platforms to keep everyone on your team in touch and up-to-date. Team communication tools: Keep everyone on your team in touch and up-to-date with digital chat and video conferencing tools. simple vs detailed) of your roadmaps with different people.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Data Visualization 98

Userpilot

NOVEMBER 29, 2021

A book titled “The Effortless Experience”, published in 2013 stated that 96% of customers who have a high-effort service interaction become more disloyal. This is a huge number when you compare it to just 9% of those with low-effort experience. When to use a CES vs. CSAT vs. NPS survey. Get in touch to know more!

Customer Experience 98

Customer Experience Feedback Software Customer Feedback User Testing 98

Usersnap

JUNE 11, 2019

Quality is never an accident; it is always the result of high intention, sincere effort, intelligent direction and skillful execution; it represents the wise choice of many alternatives.”. This could lead to poor quality and low productivity besides a demotivated QA testing team. William A Foster. QA testers are the driving force here.

Analytic Tools 85

Analytic Tools Feedback Software Reporting Tools Data Visualization 85

Userpilot

JUNE 2, 2021

User journey map vs customer journey map. User journey map vs user flow. User journey map vs user experience journey mapping. User journey map vs customer journey map. It is very high-touch and involves different company departments – from customer success to sales. User journey map vs user flow.

Analytic Tools 52

Analytic Tools Research Software User Testing Customer Experience 52

UX Studio: Product Management

FEBRUARY 26, 2019

Acclaimed for the sleek design of their website, Telepathy also runs a blog which attracts 300,000 readers a month. We usually keep in touch with clients remotely, but we often visit them in person as well to run workshops. We also set a high bar for the design we deliver. Usability vs visual design.

UX 80

UX Data Visualization Research Software Analytic Tools 80

Userpilot

MAY 3, 2023

Review sites aren’t always helpful because their reviews only touch the surface. Comparing UserGuiding vs UserIQ vs Userpilot? Trigger Plays based on low NPS scores , or use filters such as high ARR, assignee, etc. What do users say about UserGuiding vs UserIQ vs Userpilot? Try the best one!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

MARCH 25, 2021

As with any Free Trial vs Demo debate, the most immediate answer you can expect is “It depends.”. In this ongoing series of ‘Free Trial Vs.’, we will go over the differences between a self-serve trial and demo sales models in SaaS. What You Need To Know About Free Trial vs Demo. Cons of a Free Trial vs Demo.

Demo 98

Demo Research Software Customer Experience Reporting Tools 98

Userpilot

JUNE 19, 2023

The median gross retention is also high: 91%. Sales strategy ( product-led vs sales-led ). Engagement model (high touch vs low touch). The median gross retention is also high: 91%. According to Recurly , the average customer churn rate for SaaS is 4.79%. What is a SaaS conversion?

Research Software 98

Research Software Analytic Tools B2B Reporting Tools 98

Mixpanel

MAY 3, 2019

You might discover that returning users tend to visit blog posts on tech medical devices or that they engage more with the food logging feature of your nutrition app. Mobile vs. desktop vs. tablet traffic. Patients can enter these apps with a single touch and use them even if they lack network connectivity. The good news?

Onboarding KPIs 99

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 99