Userpilot

JANUARY 16, 2024

Looking for UX design books that offer practical wisdom and show you how to get better? How each book improves your UX design skills. Based on Joel Marsh's popular UX Crash Course blog, covers the fundamentals of UX design in 100 concise, easy-to-digest chapters. We covered: A general overview of the books. Get the book.

User Testing 105

User Testing Books Customer Feedback Customer Experience 105

Userpilot

JUNE 19, 2023

SaaS LMSs like TalentLMS, Skilljar, Docebo, Litmos, iSpring Learn, Paradiso, SkyPrep, or Blackboard allow you to create complex and structured online and blended training courses for staff onboarding and partner training. To see how Userpilot can help you onboard and educate your customers, book the demo!

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Systems Review 98

Userpilot

JUNE 30, 2023

Our article provides guidance for SaaS teams on how to effectively localize their content. As you publish your content, track metrics like user engagement, conversion rates , or SEO performance to gauge how successful you’ve been in translating to the target audience’s native language. Book the demo to see how it works!

Research Software 98

Research Software Analytic Tools User Testing Onboarding KPIs 98

Userpilot

MAY 1, 2024

Building a community is no walk in the park, but creating a brand community around your product can be easy and even fulfilling as long as you stay focused on your goals. In this post, we’ll cover the most important things you need to know about building a successful community without wasting your precious resources.

Feedback Software 102

Feedback Software Customer Feedback User Testing Customer Experience 102

Userpilot

JANUARY 14, 2023

Creating step-by-step guides and knowledge base content of different formats to guide users around specific tasks and problems. Creating webinars and offering live training demos to help users tackle specific problems or use cases. It provides educational content which leads to increased engagement , conversions, and sales.

Customer Experience 98

Customer Experience Feedback Software Education Customer Feedback 98

Userpilot

JULY 14, 2023

To win over your customers, you must create excellent customer service that keeps customers returning. And eight ways to create an experience that makes users stay. Finding how to reach the customer support team is like navigating through a maze, as it’s unclear. Have you ever had a poor customer experience?

Feedback Software 96

Feedback Software Customer Experience User Testing Customer Feedback 96

Userpilot

APRIL 26, 2022

Curious about the Pendo Resource Center? Resource Centers are great for providing self-service support. If built well, a good Resource Center will reduce the load on your support and digital product teams. Let’s examine Pendo to see if its solution can serve the purpose of a modern Resource Center.

Embedded Analytics 98

Embedded Analytics Analytic Tools Feedback Software Data Visualization 98

Userpilot

NOVEMBER 2, 2023

How is marketing-led growth different from product-led growth and sales-led growth? You will also learn how to choose the right growth strategy for your SaaS and how to leverage marketing-led growth to achieve your business goals. Book the demo to see how you can use it to improve your marketing efforts and drive revenue growth.

Feedback Software 105

Feedback Software Analytic Tools Research Software User Testing 105

Userpilot

MARCH 17, 2024

Are you tracking SaaS metrics without knowing how to make the analytics process easier? Analytics dashboards are visualization tools that give you an overview of key metrics. This makes it much easier to extract insights from your analysis compared to looking at mere numbers. In this article, we’ll discuss 10 analytics dashboard examples.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Dashboard 98

Userpilot

MARCH 29, 2022

Designing a help center for your software can be tricky if you don’t know what elements you should include in that. But what is a help center and how does it compare with other similar terms? In today’s article, we will be listing some inspiring help center designs that will make you stand out. What is a help center?

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Customer Experience 98

Userpilot

MAY 22, 2023

Every successful product manager understands the importance of learning how to build customer loyalty. In this article, we explore what customer loyalty is, why it’s important, and how you can build customer loyalty in your SaaS business. Then, match their journey to their JTBD to help them get value in the shortest time.

Customer Experience 96

Customer Experience User Testing Feedback Software Customer Feedback 96

Userpilot

MAY 22, 2023

Creating customer empathy maps to capture what the user says, thinks, feels, and does. Offer self-service support in multiple formats and an in-app resource center. You can book a Userpilot demo to utilize A/B testing, NPS surveys , user segmentation, and more to create an effective CX strategy. Let’s start!

Data Visualization 96

Data Visualization Analytic Tools Feedback Software Product Research 96

Userpilot

JULY 21, 2022

You will also learn some tips and strategies to create better automation, plus top CXA tools to try in 2022. To effectively use CXA and create better customer interactions in your SaaS, follow these strategies: Use welcome screens to greet new users and collect customer data. Keep reading! Let’s get started!

Feedback Software 98

Feedback Software Reporting Tools Customer Experience Data Visualization 98

Userpilot

NOVEMBER 28, 2022

Read on to learn what they are, the best practices for creating one, and the different engagement software you can use. The self-serve approach to customer service provides users with the guidance and resources they need to learn and use the product themselves. Embed your guides inside a resource center to make it readily accessible.

Feedback Software 98

Feedback Software Customer Experience Analytic Tools Embedded Analytics 98

Userpilot

JANUARY 31, 2023

How to prevent churn by identifying at-risk customers? In this article, we will discuss the ins and outs of at-risk customers, how to detect them, and five actionable strategies to help you prevent churn. Let’s see why you should identify at-risk customers and how you will get the upper hand in retaining more customers.

Customer Feedback 98

Customer Feedback Feedback Software Customer Experience User Testing 98

Userpilot

MAY 3, 2023

We look at the onboarding features Pendo offers, how to use them, and their pros and cons. Finally, create and launch your flows. Thanks to the template library, they are easy to create but not so easy to customize without coding. How do you use Pendo for onboarding? What is it? Read on to find out! Book the demo!

Onboarding KPIs 98

Onboarding KPIs Software Review Analytic Tools Data Visualization 98

Userpilot

MAY 31, 2023

In this article we’ll look at 10 ways to leverage AI in SaaS, specifically focusing on how it can revolutionize business processes and improve the customer experience. To improve the experience of a customer’s self-servicing answers, you can train a chatbot on your resource center to recommend the right articles.

Analytic Tools 97

Analytic Tools Feedback Software Customer Experience Artificial Inteligence 97

Userpilot

JANUARY 12, 2023

How a tool like Userpilot can help you build self-service support resources, code-free. How a tool like Userpilot can help you build self-service support resources, code-free. This is a resource center customers can turn to on-demand to view helpful content like guides, how-to videos , and tutorials.

Embedded Analytics 98

Embedded Analytics Customer Experience Customer Satisfaction Software Review 98

Userpilot

NOVEMBER 16, 2022

We’ll show you how to create onboarding goals and what to prioritize in the onboarding process. We’ll show you how to create onboarding goals and what to prioritize in the onboarding process. You’ll also see how to reduce friction and drive product stickiness, among other things. Resource Center.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Customer Feedback 98

Userpilot

SEPTEMBER 12, 2022

It may be reading articles on your blog, engaging with ads, leaving reviews, contacting the support team, and so on. Activation stage : Reaching the activation point, discovering a new feature, and asking for help or using a resource center. Group customer touchpoints by using the Pirate metrics framework.

Analytic Tools 98

Analytic Tools Feedback Software User Testing Customer Experience 98

Userpilot

MAY 31, 2022

This article takes a deep dive into proactive support, showing you how it’s different from the traditional approach and how you can implement it at your SaaS company. You can, however, make your support portal proactive by adding multiple formats of resources such as video tutorials , interactive walkthroughs , checklists , etc.,

Feedback Software 98

Feedback Software Reporting Tools User Testing Customer Feedback 98

Userpilot

JUNE 30, 2023

Userpilot has a progress bar on the onboarding checklist and offers a comprehensive in-app resource center. You can book a Userpilot demo to see how you can take strategic customer engagement approaches to improve your customer engagement. Customer engagement lies at the heart of every thriving SaaS product.

Customer Experience 97

Customer Experience Customer Feedback Feedback Software Analytic Tools 97

Userpilot

NOVEMBER 3, 2022

A knowledge base is a self-serve repository of information about a product, service, or specific topics, created to guide users effectively. A knowledge base is a self-serve repository of information about a product, service, or specific topics, created to guide users effectively. In the market to build a support center for customers?

Analytic Tools 98

Analytic Tools Feedback Software Customer Communications Data Visualization 98

Userpilot

JULY 31, 2023

The right customer retention strategy will: encourage repeat purchases, create loyal customers, and improve your retention rate. The right customer retention strategy will: encourage repeat purchases, create loyal customers, and improve your retention rate. Provide self-service support with a resource center.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Customer Feedback 98

Userpilot

APRIL 28, 2023

Wondering how to build a knowledge base in-app for your SaaS product? A knowledge base is a central hub of resources that helps your customers solve problems and learn more about your product. It saves time and resources and improves customer satisfaction by providing self-service support to customers. Let’s dive in!

Analytic Tools 95

Analytic Tools Feedback Software Research Software Data Visualization 95

Userpilot

OCTOBER 31, 2023

Wondering how to increase free trial conversion for your software product? Trials can be tricky. You’ll face the challenge of getting qualified leads and ensuring users don’t abuse trials. There’s also the cost implication. But with the right conversion rate, you’ll unlock growth opportunities and become more competitive.

Feedback Software 97

Feedback Software Research Software User Testing Onboarding KPIs 97

Userpilot

JULY 21, 2022

But how do you implement a customer service model correctly? Without good product onboarding and high-quality resources, you’ll get more support tickets than you can handle—hence you need to offer both self-service support and human assistance. Personalized help resources tailored to the user’s needs.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Customer Feedback 98

Userpilot

NOVEMBER 22, 2022

How can your product marketing team ensure you create the right content to help customers get value? The main benefits of creating a customer education program. The seven-step process to create an effective customer education strategy. The seven-step process to create an effective customer education strategy.

Education 98

Education User Testing Customer Feedback Customer Experience 98

Userpilot

AUGUST 6, 2023

How do you calculate marketing automation ROI? More importantly, how can marketing teams maximize it? Resource centers and chatbots are another way to provide automated guidance and support to users. Book the demo to see how! If you’re after the answers to these questions, you’re in the right place!

Analytic Tools 98

Analytic Tools Feedback Software Research Software Data Visualization 98

Userpilot

MARCH 9, 2023

With user behavior analytics , you can map out how users navigate the product (Paths), track their progress toward activation ( Funnels ), and keep a pulse on Retention. With user behavior analytics , you can map out how users navigate the product (Paths), track their progress toward activation ( Funnels ), and keep a pulse on Retention.

Data Visualization 98

Data Visualization Software Review Analytic Tools Feedback Software 98

Userpilot

DECEMBER 3, 2022

How to identify opportunities to improve your UX design. Follow that up with interactive walkthroughs like tooltips, to show users how to complete those actions. In-app resource centers allow customers to resolve their issues, reducing friction and increasing satisfaction. Collect customer feedback with in-app surveys.

Feedback Software 98

Feedback Software Research Software Analytic Tools User Testing 98

Userpilot

APRIL 28, 2022

Both apps offer checklists – but for Pendo, they are only accessible via the Resource Center. Another important feature that helps with feature adoption is a Resource Center. In the Pendo vs. Appcues contest, Pendo wins this comfortably, as Appcues don’t offer a Resource Center.

Analytic Tools 98

Analytic Tools Feedback Software User Testing Customer Experience 98

Userpilot

JUNE 22, 2023

Wondering how to reduce churn rate and increase retention? In this article, we’ll delve into how to identify churn and 12 practical tactics to reduce churn rate while increasing interaction. Offer a comprehensive in-app resource center to provide self-service and prioritize proactive customer service.

Data Visualization 98

Data Visualization Feedback Software Analytic Tools Customer Experience 98

Userpilot

OCTOBER 10, 2022

How about some product marketing examples? How did their product marketing strategy put their audience first? How did they successfully communicate value? Userpilot organizes webinars to teach users how to use new features. Book a demo today to learn more about how Userpilot improves your product marketing strategy.

Feedback Software 98

Feedback Software Research Software Product Research User Testing 98

Userpilot

SEPTEMBER 21, 2022

How can you use knowledge base tools to guide your customers and remove their frustrations while using your product? But how can you make use of it? Knowledge base software, also called help center software, helps you create, organize, and manage self-service content. Let’s dig in! What is a knowledge base tool?

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

Userpilot

JUNE 20, 2023

Want to know how you can use survey analytics to leverage customer feedback data? So let’s see how you can collect customer feedback for analysis and understand user sentiment to improve the user experience. Survey analytics is the process of interpreting survey responses to get valuable insights. What is survey analytics?

Data Visualization 96

Data Visualization Analytic Tools Product Research Feedback Software 96

Userpilot

JULY 24, 2023

Zendesk communicates with external apps via API, so creating integrations is easy. To see how to integrate the Zendesk chat widget and search engine in Userpilot's resource center, book the demo! Are you looking for Zendesk integrations to boost the efficiency of your self-service customer support?

Embedded Analytics 97

Embedded Analytics Data Visualization Analytic Tools Feedback Software 97