Userpilot

AUGUST 30, 2022

This article shows you how to drive SaaS growth with upsells. How to find and maximize upsell and cross-sell opportunities. Upselling tries to sell a higher version of the same product, while cross-selling asks users to buy complementary products. Yes, they do! The next segment is trial users.

Customer Experience 94

Customer Experience User Testing Product Research Onboarding KPIs 94

Userpilot

MAY 2, 2024

You will also learn how to build a retention strategy, what metrics to track, and 10 bulletproof retention tactics for SaaS companies. Customer feedback reveals areas for improvement and solutions to boost satisfaction. Book the demo to learn how to use it to orchestrate your customer retention strategy. To prevent it.

Onboarding KPIs 88

Onboarding KPIs Customer Experience Feedback Software Analytic Tools 88

Userpilot

SEPTEMBER 7, 2022

Want to learn what white space analysis is and how it works? With this article, you’ll discover: White space analysis: what is it, and how does it contribute to product growth ? How do you collect customer data and identify white space opportunities? Now let’s see how can you benefit from a white space analysis.

Data Visualization 95

Data Visualization Feedback Software Research Software Analytic Tools 95

Usersnap

APRIL 5, 2023

Step 1: What business metrics will be most impacted through customer feedback and customer and improved experience? Step 1: What business metrics will be most impacted through customer feedback and customer and improved experience? Cross-sell/Up-sell It’s very simple, happy customers tend to spend more money with your company.

Feedback Software 59

Feedback Software Customer Feedback User Testing Customer Experience 59

Userpilot

JANUARY 19, 2023

Looking to improve your retention rates by reducing customer retention costs? Especially if you don’t know how to invest your money the right way. This is why it’s critical to understand retention costs and how to reduce them. Customer retention cost (CRC) is how much you spend on customer retention over a specific period.

Customer Experience 94

Customer Experience User Testing Feedback Software Customer Feedback 94

Userpilot

AUGUST 23, 2022

In this article, we’ll go over the differences between these two functions and how they work together to improve customer satisfaction and drive business growth. Finally, we’ll give you actionable tactics to improve both customer support and customer success. How to drive customer success for your SaaS?

Customer Experience 84

Customer Experience Feedback Software Customer Feedback User Testing 84

Userpilot

MARCH 10, 2022

In this article, we’ll discuss how you can improve Net Dollar Retention to expand your revenue and achieve growth. Tracking NDR helps you stay financially strong plus improve your retention rates. You can use in-app help centers and NPS surveys to reduce churn and thus, improve your SaaS NDR rate. Let’s get started.

Analytic Tools 97

Analytic Tools Onboarding KPIs Customer Feedback Customer Experience 97

Userpilot

DECEMBER 9, 2021

And should you care about improving this retention metric? In this article, we’ll take an in-depth look at what Net Revenue Retention is, why it matters and the multiple approaches you can take to improve it. Use a product growth tool like Userpilot and start improving your NRR with in-app messaging.

Feedback Software 96

Feedback Software Data Visualization Onboarding KPIs Software Review 96

Userpilot

SEPTEMBER 12, 2022

It may be reading articles on your blog, engaging with ads, leaving reviews, contacting the support team, and so on. Revenue stage: Engaging with cross-sells/upsells campaigns. It may be reading articles on your blog, engaging with ads, leaving reviews, contacting the support team, and so on.

Analytic Tools 96

Analytic Tools Feedback Software User Testing Customer Experience 96

Userpilot

JULY 16, 2021

Improved in-app experiences would lead to a greater user activation rate by increasing the value of your product to customers. Product stickiness tells you how frequently your users return to your app. Metrics help you understand how your business is doing. Invest in success areas to improve customer lifetime value.

Onboarding KPIs 98

Onboarding KPIs Feedback Software Customer Feedback Data Visualization 98

Userpilot

JANUARY 23, 2023

In this article, we cover: How is marketing segmentation used in customer retention? A successful customer retention strategy starts with effective communication – the right message to the right audience at the right time. Marketing segmentation comes in handy here. Why is retention important in SaaS? Let’s get started.

Customer Experience 96

Customer Experience User Testing Feedback Software Customer Feedback 96

Userpilot

JULY 17, 2023

How to choose the right product team structure for your SaaS? TL;DR A product team structure describes how the business organizes experts from different roles and functions to deliver successful products. Such a cross-functional team, sometimes called a squad, has all the necessary resources and autonomy to release work independently.

Analytic Tools 87

Analytic Tools Feedback Software Research Software Product Research 87

Userpilot

OCTOBER 4, 2022

How Loom, Slack, Dropbox, and G2 implemented loops that skyrocketed their growth. Sustainable growth is the biggest priority for any SaaS business that wants to succeed. Building compounding growth loops will help get you there. It’s what companies like Dropbox, Loom, and Slack did to get to where they are today. What are growth loops?

Customer Experience 98

Customer Experience User Testing Onboarding KPIs Software Review 98

Userpilot

APRIL 27, 2022

Your product should have a unique selling proposition (USP), which is what distinguishes your product from that of competitors. A Harvard Business School study found that a staggering 95 % of around 30,000 newly launched products fail. Product launch is a coordinated and collaborative effort to introduce a new solution in the market.

Onboarding KPIs 94

Onboarding KPIs Product launches Analytic Tools Feedback Software 94

Userpilot

FEBRUARY 4, 2022

We’ll also go over how to improve essential SaaS sales metrics like customer acquisition cost, annual recurring revenue, average purchase value, and expansion MRR so you can make the most out of your SaaS product. How are SaaS sales different from traditional sales? What are the 3 SaaS sales models?

Feedback Software 96

Feedback Software Research Software Reporting Tools Onboarding KPIs 96

Userpilot

AUGUST 31, 2021

A lot of Product Education, changes, growth, and 2,200 participants (yup, that’s how many we had on the first edition of Product Drive!) A lot of Product Education, changes, growth, and 2,200 participants (yup, that’s how many we had on the first edition of Product Drive!) We’ll show you how to tag qualitative follow-up responses.

Onboarding KPIs 85

Onboarding KPIs Workshop Customer Experience Product Research 85

Gainsight

DECEMBER 15, 2023

Why CS Needs to Learn How to Speak CFO For years, we’ve been talking about your CS team being trusted advisors to your customers and doing the important work of helping them be more successful. Learn more in our blog, Customer Success Teams, It’s Time to Take Credit for Expansion Revenue. But don’t worry, this is a good thing.

Sales Training 52

Sales Training Reporting Tools Customer Experience Data Visualization 52

Userpilot

FEBRUARY 3, 2023

In this article, we explore how to continuously educate and unlock value for your users throughout the customer lifecycle. Effective strategies for successful secondary onboarding: Monitor product usage to understand how users engage with different parts of your product and where they need more guidance. You can use modals for this.

Onboarding KPIs 97

Onboarding KPIs Customer Experience User Testing Customer Feedback 97

Userpilot

APRIL 7, 2023

When your product is catering to other businesses, it can be difficult for sales reps and other teams to understand the needs and experiences of the clients, especially if the client company sells multiple products. Use customer journey maps , application integrations, customer analytics, and CRM tools to collect cross-department insights.

Data Visualization 91

Data Visualization Analytic Tools Feedback Software Research Software 91

Userpilot

JANUARY 17, 2023

So, let’s talk about value realization and what you can do to improve it. Unlock upsell and cross-sell opportunities. Value realization can make the difference between a customer who unsubscribes and a customer who becomes a brand advocate. Value realization is key for product growth. Time to live. Realization. Validation.

Feedback Software 94

Feedback Software Research Software Onboarding KPIs Customer Experience 94

Gainsight

FEBRUARY 23, 2021

You may have recently heard about the importance of Net Dollar Retention from Nick’s blog post earlier in the month , as well as the webinar we did with Bessemer Venture Partners. The blog post and webinar were more focused on why Net Dollar Retention is so important. But how do we go about improving it?

Framework 64

Framework Feedback Software Onboarding KPIs Customer Experience 64

Userpilot

DECEMBER 20, 2022

How can you use marketing funnel KPIs to ensure success at every stage of the funnel? So let’s find out how you can leverage data to streamline your product marketing decisions and secure a steady route to success. Key awareness stage KPIs are ad clicks, blog post views, and SEO rankings. What is a marketing funnel?

Feedback Software 95

Feedback Software Analytic Tools Customer Experience Customer Satisfaction 95

Userpilot

OCTOBER 23, 2022

How do you not only attract new customers to your business but then turn them into repeat customers that keep sending money your way? How to calculate your repeat customer rate. Improve customer service experience by offering self-service support. 15 tips for acquiring and retaining customers. Let’s get started.

Feedback Software 92

Feedback Software User Testing Customer Feedback Customer Experience 92

Userpilot

OCTOBER 18, 2021

How can you influence SaaS growth? To answer this question (and take action), you basically need three things: Metrics – so you know how fast is your SaaS growing and what do you need to do to improve the growth rate. SaaS growth is the process of defining how fast your Saas is growing. What is SaaS Growth?

Analytic Tools 92

Analytic Tools Feedback Software Research Software Onboarding KPIs 92

Userpilot

DECEMBER 19, 2023

Create added value for existing users by cross-selling and upselling. Collect and act on customer feedback to improve satisfaction. If you’re looking to improve your account management strategy, book a Userpilot Demo to see how we can help you with it. Retaining and expanding existing accounts.

Feedback Software 86

Feedback Software Analytic Tools Product Research User Friction 86

The Product HQ

APRIL 20, 2024

How to Become SaaS Product Manager? This entails studying the frameworks and approaches that product managers favor over others to ensure the smooth running of all processes across cross-functional product teams. Looking to become a SaaS product manager? Then you’ve made the right choice. Let’s dive right in.

Research Software 52

Research Software Feedback Software Analytic Tools Customer Experience 52

Userpilot

FEBRUARY 26, 2023

If you’ve not created one before, you might wonder what a customer success renewal playbook is, why it’s essential, and how to create one. It addresses all you need to know about the customer success renewal process and how to create a playbook that guarantees repeated success. Book a demo today to learn how it helps you.

Feedback Software 91

Feedback Software Analytic Tools Customer Experience Customer Feedback 91

Userpilot

MARCH 31, 2023

Tracking the metrics helps you improve your onboarding process and retain more customers. So let’s see what these metrics are and how you can leverage user onboarding analytics to optimize them. User onboarding metrics are quantitative measures that allow you to understand better, evaluate, and improve your onboarding process.

Onboarding KPIs 82

Onboarding KPIs Analytic Tools Data Visualization Embedded Analytics 82

Userpilot

JULY 31, 2023

In cross-functional teams, it’s pivotal that the PM and product marketing manager work closely together. This is the question on the lips of many marketing professionals browsing through opportunities at tech companies. But what exactly does this entail? We will also point our readers toward some amazing resources for development.

Product Marketing 89

Product Marketing Onboarding KPIs User Testing Marketing 89

Userpilot

JULY 31, 2023

In this article, we discuss Pendo’s use cases, main features, pricing, limitations, and how it can help your product grow. It enables businesses to analyze user in-app behavior , collect customer feedback to make data-led decisions, improve user onboarding, and communicate effectively with users. Let’s get right to it!

Data Visualization 84

Data Visualization Analytic Tools Feedback Software Reporting Tools 84

Userpilot

JUNE 26, 2023

Thus, this article will discuss the 5 essential types of product metrics for your SaaS business and how you can track them to achieve product growth. Thus, this article will discuss the 5 essential types of product metrics for your SaaS business and how you can track them to achieve product growth. How to select the right metrics?

Onboarding KPIs 78

Onboarding KPIs Analytic Tools Data Visualization Customer Experience 78

Usersnap

SEPTEMBER 19, 2023

How do AI Customer insights make your life easy? Improving Product Development with Actionable Insights Real-world application: Netflix ? Continuous Improvement with Artificial Intelligence Real-world application: A/B Testing ? Know more about Usersnap’ AI features How do AI Customer insights make your life easy?

Customer Feedback 59

Customer Feedback Data Visualization User Testing Feedback Software 59

Userpilot

SEPTEMBER 28, 2022

Tracking product management metrics helps you improve your product, identify and remove friction in the user journey, and make data-driven decisions. Here are the 3 best tools to improve product management metrics. Are you tracking product management metrics to evaluate your product and monitor its progress? Make data-driven decisions.

Onboarding KPIs 79

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 79

Userpilot

MAY 24, 2022

This article throws light on what each of these metrics means, why they’re important, and how you can improve them for your SaaS. Book a demo call with our team to learn how. Retention – you provide continuous support via different channels to improve customer experience and make the customer a brand ambassador.

Analytic Tools 93

Analytic Tools Onboarding KPIs Customer Experience User Testing 93

Userpilot

FEBRUARY 10, 2022

Wondering how you can improve the product adoption rate of your SaaS business? So let’s look at how you can boost product adoption and drive growth. So let’s look at how you can boost product adoption and drive growth. How to measure product adoption rate? How to measure product adoption rate?

Feedback Software 96

Feedback Software Analytic Tools Onboarding KPIs Customer Experience 96

Userpilot

JULY 26, 2021

Have you, like me, ever wondered how it’s possible to try so many SaaS products for free? It’s how companies like Slack, Notion, Calendly, and Loom have achieved such viral growth. They use their product as the selling point. It’s because of something called product-led growth (or product growth for short.).

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs User Testing 98

Userpilot

JANUARY 30, 2023

This article features all the nooks and crannies that will help you learn how to analyse the customer journey using behavioral analytics. It delves into the process of collecting customer behavioral data for SaaS and explores real-life examples of how to act on all the data. Use Userpilot’s feature tagging to identify unused features.

Analytic Tools 92

Analytic Tools Data Visualization Customer Feedback Feedback Software 92