Johanna Rothman

MARCH 5, 2020

This series is about helping a team create a less brittle environment—more resilience. Yes, I changed the names of the functionality because the names don't matter.). The managers didn't understand. Neither did the team. In this case, the project team had no automated tests. Neither did the developers.

Product Research 88

Product Research Feedback Loop User Testing Software Review 88

The Product Coalition

DECEMBER 19, 2019

Why customer experience management is important Customer experience management?—?whose Today, we’re talking about customer experience management, and for that you won’t need any sinister tendencies at all. Why is customer experience management important? Customer experience management?—?whose Less words, more data.

Customer Experience 79

Customer Experience User Testing Customer Feedback Weak Development Team 79

Userpilot

JUNE 27, 2022

What is developer marketing, and what is the point of it? As the name suggests, developer marketing is marketing to developers. In short, developer marketing is more than just capturing the attention of software developers and getting them to use your product. What is developer marketing?

Weak Development Team 52

Weak Development Team Development Marketing User Testing 52

Userpilot

APRIL 25, 2022

In this guide, our aim is to help savvy product managers understand what friction logs are, where you might use them, and how to create them. Function friction is primarily about users being blocked from reaching their product goals because of an error, poor UX, or other factors. Not all friction is bad. Not all friction is bad.

Feedback Software 96

Feedback Software Analytic Tools Data Visualization User Testing 96

Intercom, Inc.

MARCH 15, 2018

Will Larson has managed infrastructure teams for some of the biggest names in software. Partnering with the Infrastructure, Data and Developer Productivity teams, his group builds the tools that support every Stripe engineer and keep Stripe reliable and performant. One of the blog posts was about this Yahoo!

Engineering 214

Engineering Feedback Software Onboarding KPIs Customer Experience 214

The Product Coalition

OCTOBER 15, 2020

Product Management | Websites Best practices checklist from a Fortune 10 product manager Remember this version of yahoo? This blog is a humble attempt at calling out some of those mistakes and suggesting a few alternatives. Use weak clickability signifiers What’s worse than having too many call-to-actions (CTAs)?

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Weak Development Team Customer Experience Research Software User Testing 166

BrainMates

SEPTEMBER 8, 2019

This blog was originally written in 2011 and updated in September 2019. Pretty much every Product job description these days says that ‘stakeholder management’ is a key priority. But what exactly is stakeholder management? What are the best tools to manage stakeholders? What is stakeholder management? Adrienne Tan.

Data Visualization 92

Data Visualization Weak Development Team Management Management 92

Userpilot

APRIL 7, 2023

When your product is catering to other businesses, it can be difficult for sales reps and other teams to understand the needs and experiences of the clients, especially if the client company sells multiple products. However, customer insights can help your teams understand all aspects of your B2B partners.

Data Visualization 90

Data Visualization Analytic Tools Feedback Software Research Software 90

Usersnap

JULY 3, 2023

If you’re new to the bug tracking system, issue management or web development in general, you might wonder what a bug report is. In this blog post, we will be answering this question from different viewpoints. that their bug reporting workflow with external app developers is not really great.

Reporting Tools 52

Reporting Tools Data Visualization Feedback Software User Testing 52

BrainStation Product Management

JULY 20, 2018

As the name suggests, a Product Manager (PM) is responsible for overseeing product development from conception to completion, and beyond. In terms of digital product management, PMs are the glue that holds together the user experience, the technical requirements, and the business requirements of a product. Management.

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Technical Review User Testing Product Management Product Manager 68

Iteratively Blog

DECEMBER 17, 2020

But how do you fix the garbage that is bad data management and quality? Especially if you don’t have control over the implementation of tracking code (as is the case with many data teams). Now, let’s look at why data teams struggle with this validation, and how they can overcome the challenges of it. Well, it’s tricky.

Data Visualization 40

Data Visualization Weak Development Team Analytic Tools User Testing 40

Mind the Product

SEPTEMBER 1, 2017

There is probably one part of the product management job we can all agree is the hardest – people. We all come to product management from different backgrounds, but one thing that has long been true and is only just starting to change, is that when we start this job our training generally consists of Googling. Janna Bastow.

Data Visualization 132

Data Visualization Product Management Product Manager Weak Development Team 132

BrainStation Product Management

OCTOBER 1, 2019

As the name suggests, a Product Manager (PM) is responsible for overseeing product development from conception to completion. In terms of digital product management, PMs are the glue that holds together the user experience, the technical requirements, and the business requirements of a product. What is Product Management?

Technical Review 55

Technical Review User Testing Analytic Tools Product Research 55

Usersnap

JUNE 24, 2022

If you only reply to negative reviews, that’s all prospective customers will see and it will give them a bad first impression of your company. Mention other products or services Share the positive review with your team Share the positive review with the world (yourself!) Final Thoughts. What Makes a Positive Review?

User Testing 52

User Testing Feedback Software Customer Feedback Software Review 52

Userpilot

NOVEMBER 14, 2022

When businesses think of SEO, they often think of blogs, keywords, and ranking. The good news is that SEO can help make that process much easier by giving you the insights your team needs to pick a profitable niche and scale your business. Why should you always start with keyword research before naming anything? But how exactly?

User Testing 88

User Testing Data Visualization Research Software Customer Experience 88

Mind the Product

MAY 25, 2018

In 2012, when I was working as part of the JustGiving team responsible for innovative products and disruptive business models, we decided to test how people could raise money for non-charitable good causes. Initially we worked with a team from ThoughtWorks for 12 weeks. 2014 – Testing and Growing the Team.

User Testing 111

User Testing Weak Development Team Onboarding KPIs Customer Experience 111

Userpilot

APRIL 13, 2022

Click tracking is an essential method for uncovering weak spots in the product UX and the user flow by analyzing how users engage with your UI. This can be a broken link, poor onboarding , confusing UX, etc. The product team utilizes click data for making data-driven decisions on product development.

Analytic Tools 92

Analytic Tools Data Visualization Feedback Software Customer Feedback 92

Product Talk

SEPTEMBER 9, 2020

While I tend to focus on helping teams, Petra’s work centers around helping product leaders—the people who manage product managers. She has a big focus on people development, helping product managers and product leaders get better at their craft. That was my first real product management role. Tweet This.

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Feedback Software User Testing Product Research Research Software 184

Userpilot

JULY 14, 2021

There are plenty of all these blogs “15 alternatives to {Brand Name} that are equally good” that are…plain wrong. Userguiding and Product Fruits offer more features, but have very clonky and buggy UX and UI, which makes them feel ‘half-baked’ and offers a poor user experience. Best for large enterprises. ease of use.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 105

Amplitude

NOVEMBER 26, 2019

People in non-technical roles rely on data every day to make decisions, develop ideas or measure success. We can create empathetic, intuitive systems When everyone on the team is empowered to understand data, they can make more informed decisions and measure their own success. Francesca is a Product Manager. Meet Francesca.

Data Visualization 137

Data Visualization UX Analytic Tools Reporting Tools 137

Good Product Manager

SEPTEMBER 6, 2018

Product Management Planning for 2019. As we look ahead to 2019, we see increased recognition of product management as a key function, and growth in the discipline, though there are still challenges, and there is certainly room for improvement. Product Management Podcasts. ” Upcoming Product Management Events.

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Events Product Management Product Manager Weak Development Team 74

Userpilot

FEBRUARY 10, 2023

Actually, there are multiple types of personas for different teams, levels of research, and use cases—which you need to understand if you want to connect with customers. So let’s cover each of them and see what you can do to improve your team’s effectiveness. What is a persona?

Research Software 93

Research Software User Testing Analytic Tools Feedback Software 93

UX Studio: Product Management

JANUARY 11, 2022

Our experts analyzed services, portfolios, expertise, strengths, and weaknesses of dozens of Webdesign Wien companies to create this curated list. UX studio’s clients are rising start-ups and established companies worldwide, like Google, HBO, and Netflix, just to name a few. This is our fantastic UX team. Vienna Pixel.

Research Software 81

Research Software User Testing Customer Experience Data Visualization 81

The Product Coalition

MAY 15, 2019

One signal I’ve been giving much thought too of late is the collision of two roles, Product Management and Product Ownership. Scrum came about even earlier than the agile manifesto almost a whole decade to be exact (although you can traces origins earlier back to 1986 with the article The New New Product Development Game ).

Product Management 92

Product Management Product Manager User Testing Product Research 92

Intercom, Inc.

JANUARY 27, 2022

We’ve reached out to a few of our colleagues on Intercom’s R&D team to hear their reflections on the movement and what the term “women in tech” means for them. In this episode of Inside Intercom, you’ll hear from: Nidhi Kamat , Product Manager. Nadine Mansour , Product Manager. What’s in a name?

Research Software 138

Research Software Engineering CTO Definition 138

Userpilot

JANUARY 8, 2021

Before we get into what is considered a good NPS score, we have some good news and some bad news. What Is Considered Good NPS Score, and What Is a Bad NPS Score? The metric was developed by Bain and Company in 2003 and has since been adopted by millions of businesses. Some industries like SaaS will have an average NPS of 30.

Analytic Tools 71

Analytic Tools Feedback Software Data Visualization Weak Development Team 71

Userpilot

MAY 18, 2023

Testings: UX testing focuses on evaluating the usability and efficiency of the product, while CX testing aims to assess overall customer satisfaction and identify strengths and weaknesses in customer workflows. For example, imagine a CEO purchasing your onboarding tool for their product manager to help design onboarding flows.

Customer Experience 87

Customer Experience User Testing Analytic Tools Feedback Software 87

Intercom, Inc.

AUGUST 15, 2019

If an organization’s founders aren’t designers and don’t come from a background where well-designed products played a key role in their lives, it can often be the last discipline to be brought onboard the team. On a bad day, a lot more of it got thrown away. My responsibility was to build a design team in that new agile way of working.

UX 179

UX User Testing Weak Development Team Customer Experience 179

Good Product Manager

SEPTEMBER 6, 2018

Product Management Planning for 2019. As we look ahead to 2019, we see increased recognition of product management as a key function, and growth in the discipline, though there are still challenges, and there is certainly room for improvement. Product Management Podcasts. ” Upcoming Product Management Events.

Events 60

Events Product Management Product Manager Weak Development Team 60

UX Studio: Product Management

JULY 5, 2021

As a client, you invest your time, energy, and limited resources into your digital product development. As a design agency that works with NYC companies , we have developed an effective remote collaboration process that helps us stay in touch with our partners despite time zone differences. Is there anything we can help you with?

Research Software 81

Research Software Analytic Tools Feedback Software User Testing 81

Hutwork

MARCH 9, 2018

Many entrepreneurs and product managers write about the skills they brought to the table and those they learned along the way. And as a product manager finding out how others made a strategy work, whether it was implementing a road-map software or avoiding other’s pitfalls can make or break your product’s success.

Article 82

Article Feedback Software Research Software User Testing 82

Department of Product

FEBRUARY 18, 2022

SaaS Pricing Models for Product Managers 6 ways to price your SaaS product using leading SaaS businesses as inspiration Pricing a product is a critical part of product management; it’s rarely something product teams will or should do themselves and will typically involve a blend of product, marketing and sales. And rightly so.

Research Software 52

Research Software User Testing Product Management Product Manager 52

The Product Coalition

JULY 13, 2022

Best teams on a budget who need the basics. As the name implies, FullStory auto logs all aspects of users’ interactions such as scroll, swipe, click, and pageview. Advanced record and playback tools enable customer experience (CX) teams to capture user sessions across browsers, interfaces, and devices. Product Analytics.

Data Visualization 110

Data Visualization Analytic Tools Feedback Software Reporting Tools 110

Userpilot

JANUARY 29, 2023

Poor SaaS product experience like this dissuades customers from the product, driving them to your customer support team or your competitors. Userpilot: in-depth product education through Product Adoption school Userpilot is a product growth tool that helps product teams deliver personalized in-app user experiences.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Data Visualization 98

People-First Product Leadership

DECEMBER 4, 2023

Throughout the post, I provide practical tips and steps for developing these strategic elements, setting the foundation for further strategic planning. Identify their strengths, weaknesses, opportunities and threats (SWOT). There may be secondary or tertiary audiences you serve via some products all in the name of benefitting your ICP.

Strategy 52

Strategy Weak Development Team Technical Review Vision 52

Userpilot

JUNE 30, 2023

This data allows product managers to make more informed product development and roadmap planning decisions. Examples of questions to ask: How much are you willing to pay for {product name}? Send competitor questions at different points in the user journey to identify and fix weak points and double down on strengths.

Customer Feedback 92

Customer Feedback User Testing Feedback Software Data Visualization 92

The Product Coalition

DECEMBER 5, 2019

They run from ill-suited personal traits and the pursuit of individual agendas to frustration with the team itself. Read on and learn in this post on Scrum anti-patterns how you can identify if your Scrum Master needs support from the team. The Scrum Master is a servant-leader for the Scrum Team. Source : Scrum Guide 2017.

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Weak Development Team Reporting Tools Agile Customer Experience 87