Userpilot

JANUARY 19, 2023

Do you want to measure your product’s success using quantitative metrics? You need to have a solid understanding of key quantitative metrics if you want to focus on and improve essential aspects of SaaS businesses like success measurement and customer retention. What are quantitative metrics? How do they differ?

Onboarding KPIs 97

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 97

Userpilot

MARCH 6, 2024

Key metrics to track at each stage. There are multiple product and marketing metrics to track at each stage of the funnel. To let users experience the product value , consider a freemium plan or free trial , and create onboarding flows to guide them to activation. This is the main question we explore in the article.

Analytic Tools 90

Analytic Tools Data Visualization Research Software Onboarding KPIs 90

Userpilot

OCTOBER 31, 2022

Looking for the right product engagement metrics to track and see how well users are interacting with your product? As a product manager, you need to track product engagement metrics as it allows you to measure user engagement and find ways to deliver more value to your daily active users. Ready to get started? Let’s go!

Onboarding KPIs 97

Onboarding KPIs Analytic Tools Strategy Customer Experience 97

Userpilot

JULY 27, 2023

Customer Onboarding Specialist: Responsible for helping new customers get up and running with the company’s products. KPIs and success metrics to track Income statement (P&L) and Balance Sheet : CEOs don’t need to check these documents on a daily basis, but regular analyses keep them in the loop of the company’s financial position.

Research Software 97

Research Software Feedback Software Analytic Tools Onboarding KPIs 97

Userpilot

FEBRUARY 26, 2024

For each funnel stage, choose relevant metrics. Interest – when the customer starts researching the product to gather more information about its features and benefits, for example, from product-led content like blog posts, tutorial videos , or webinars. Marketing funnel analysis metrics. User persona examplerce: Miro.

Analytic Tools 97

Analytic Tools Data Visualization Feedback Software Research Software 97

Userpilot

MARCH 17, 2024

Are you tracking SaaS metrics without knowing how to make the analytics process easier? Analytics dashboards are visualization tools that give you an overview of key metrics. It will give you a better understanding of the type of metrics to monitor in your dashboard and help you draw product growth insights from them.

Data Visualization 90

Data Visualization Analytic Tools Feedback Software Dashboard 90

Userpilot

JUNE 2, 2023

Product adoption metrics tell you how well your platform is performing. In this article, we dived into 13 important adoption metrics to measure. 13 Key product adoption metrics and why they matter You regularly need to track several metrics to get a holistic understanding of how users are interacting with and adopting your platform.

Onboarding KPIs 87

Onboarding KPIs Analytic Tools Customer Experience Product Research 87

Userpilot

APRIL 23, 2023

Do you know which product health metrics to track to achieve long-term success for your SaaS business? The right metrics and data will offer valuable product growth insights to help you make data-driven decisions about optimizing your products’ performance. What are product health metrics? Let’s start!

Onboarding KPIs 84

Onboarding KPIs Analytic Tools Feedback Software Customer Experience 84

Userpilot

JULY 7, 2022

What are product-led growth metrics and why should you track them? Product-led growth metrics provide you with valuable insights that you can use to improve your user retention and increase revenue. So let’s find out what these metrics are and how you can improve them to achieve customer success. Pirate metrics framework.

Onboarding KPIs 97

Onboarding KPIs Feedback Software Product Research Customer Feedback 97

The Product Coalition

JUNE 10, 2022

Financial well being, usage, simple tracking metric or only shopping experience. Metrics To measure the success of these changes experiences. There are some actionable metrics. This ongoing program will help to onboard more and more seller partners at a time. Interviewer: Alright. Interviewer: only shopping experience.

Onboarding KPIs 136

Onboarding KPIs Customer Experience User Friction Product Management 136

Userpilot

JULY 15, 2021

SaaS product marketing focuses on growing the product by onboarding users across all stages of the user journey. As SaaS products change often it’s the job of product marketing to onboard users continuously, increase user adoption , reduce churn , identify opportunities for and drive account expansion. What is SaaS product marketing?

Research Software 98

Research Software Onboarding KPIs Definition Product Marketing 98

The Product Coalition

JUNE 11, 2023

A Guide for Product Managers Photo by Duncan Meyer on Unsplash When it comes to digital healthcare apps, creating an effective onboarding flow is crucial. As a product manager, creating a well-designed onboarding process can significantly impact user satisfaction, retention, and ultimately determine the success of your application.

Healthcare 99

Healthcare Onboarding KPIs Feedback Software Data Visualization 99

Userpilot

JUNE 30, 2023

As you publish your content, track metrics like user engagement, conversion rates , or SEO performance to gauge how successful you’ve been in translating to the target audience’s native language. You could start by using localization software to automatically translate the UI, onboarding flows, or resource center modules.

Research Software 88

Research Software Analytic Tools User Testing Onboarding KPIs 88

Userpilot

JUNE 26, 2023

Want to track the different types of product metrics to get product growth insights ? Product metrics are critical for product growth managers to develop the right product strategies and drive continuous value for customers. However, it isn’t easy to choose the right product metrics from the many SaaS metrics available.

Onboarding KPIs 80

Onboarding KPIs Analytic Tools Data Visualization Customer Experience 80

Userpilot

OCTOBER 10, 2022

Are you having trouble deciding on what feature adoption metrics you should choose to measure the success of the new feature? In this article, we’ll cover the key metrics you need to develop an informed feature adoption strategy and discuss how you can improve them. 5 Key feature adoption metrics that product managers must track.

Onboarding KPIs 84

Onboarding KPIs Feedback Software Analytic Tools Research Software 84

Userpilot

AUGUST 16, 2023

You can use user retention metrics to identify if there’s a product-market fit problem rather than a retention problem. Metrics such as retention rate , churn rate , and customer lifetime value are important to track for user retention. When developing your product , address app performance issues to improve user retention.

User Testing 98

User Testing Customer Experience Customer Feedback Analytic Tools 98

Userpilot

AUGUST 2, 2023

Choose metrics to track the success of the engagement strategy. 12 Customer engagement strategies for driving retention: Personalize the onboarding process for new users to boost engagement. Engage users right from the start of their journey with onboarding checklists. Onboarding playbook to drive engagement.

Feedback Software 85

Feedback Software User Testing Customer Experience User Friction 85

Userpilot

DECEMBER 12, 2022

Read on to learn how to choose the right engagement metrics for your dashboard and how to build one code-free. Customer loyalty and support metrics: customer retention rate, net promoter score, customer satisfaction score , customer effort score, etc. Product usage metrics. Choose no-code engagement tools instead.

Data Visualization 93

Data Visualization Onboarding KPIs Dashboard User Testing 93

Userpilot

AUGUST 5, 2023

The six key metrics to measure are conversion rate, activation rate, product adoption rate, retention rate, average revenue, and customer lifetime value. It involves tracking events and metrics and using the insights to make data-driven business decisions. Then, you should select your key metrics and time frame.

Data Visualization 93

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 93

Userpilot

SEPTEMBER 30, 2022

This article explicitly explains what metrics are essential to product management teams and how to collect the data. The product management team should collect and act on product engagement, activation, adoption, and retention metrics. How do product analytics metrics differ from marketing analytics?

Data Visualization 88

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 88

Userpilot

JUNE 20, 2023

Looking to level up your user onboarding knowledge with onboarding books? An exceptional user onboarding experience can make all the difference for your SaaS company's growth. Onboarding books can offer you the knowledge and insights necessary to craft a remarkable onboarding process. But where do you begin?

Onboarding KPIs 93

Onboarding KPIs Feedback Software Research Software Books 93

Userpilot

JULY 30, 2023

Customer retention vs acquisition cost: Which metric matters more? So let’s see when you should prioritize one metric over the other and how you can boost your customer retention rates. In other words, the metric measures the average cost incurred in acquiring one customer. Personalize onboarding flows with Userpilot.

Customer Experience 89

Customer Experience Customer Feedback User Testing Data Visualization 89

Userpilot

MAY 2, 2022

Vanity metrics vs actionable metrics SaaS: which ones should you choose for your SaaS business? The short answer is actionable metrics. It’s easy to get drawn to vanity metrics but they can be misleading. A vanity metric lacks substance. What are vanity metrics in SaaS? How to identify vanity metrics?

Onboarding KPIs 99

Onboarding KPIs Research Software Analytic Tools Feedback Software 99

Userpilot

APRIL 16, 2024

In this blog, we’ll discuss the steps to help you get started and outline a few tools that’ll come in handy. You can use metrics such as average session duration to get a sense of user engagement. APM involves tracking metrics such as error rates, load times, response times, and resource usage to identify performance bottlenecks.

Data Visualization 103

Data Visualization Analytic Tools Feedback Software Reporting Tools 103

Mixpanel

JUNE 10, 2022

A good product onboarding experience can help achieve product-market fit and drive revenue, while a poor experience can drive customers away. We use the terms “product onboarding” and “user onboarding” interchangeably; you can read more about these concepts in our user onboarding explainer blog.

Onboarding KPIs 105

Onboarding KPIs Data Visualization Customer Experience Analytic Tools 105

Userpilot

OCTOBER 30, 2022

CRR is the most common but not the only metric to measure the success of your customer retention strategy. Other metrics include customer churn rate , customer lifetime value, CSAT, etc. Proven strategies to grow retention in SaaS: Refine the onboarding experience. Use gamification to make onboarding engaging.

Feedback Software 92

Feedback Software Data Visualization Customer Communications Customer Experience 92

Userpilot

FEBRUARY 3, 2023

The customer onboarding lifecycle is the ongoing process of educating users on your product and helping them achieve success with it. In SaaS, onboarding is the key to not only converting free users into paid customers but also driving long-term loyalty. Effective strategies for primary onboarding: Greet users with welcome messages.

Onboarding KPIs 97

Onboarding KPIs Customer Experience User Testing Customer Feedback 97

Userpilot

AUGUST 2, 2023

TL;DR Data-driven email marketing relies on customer data insights to drive decisions to help increase email metrics. Specific in-app events, such as onboarding , can trigger emails sent to customers to provide additional information or help. Analyze email metrics such as bounce and clickthrough rate to make improvements.

Data Visualization 91

Data Visualization Analytic Tools Customer Experience User Testing 91

Userpilot

SEPTEMBER 12, 2022

It may be reading articles on your blog, engaging with ads, leaving reviews, contacting the support team, and so on. Group customer touchpoints by using the Pirate metrics framework. It may be reading articles on your blog, engaging with ads, leaving reviews, contacting the support team, and so on. SaaS Pirate Metrics framework.

Analytic Tools 97

Analytic Tools Feedback Software User Testing Customer Experience 97

Userpilot

JULY 18, 2023

Poor onboarding. Here are other metrics subscription-based companies should track alongside churn: Customer retention rate. Apply these 7 retention strategies to reduce churn rates: Personalize user onboarding for different user segments. Leverage secondary onboarding to retain existing customers. Bad customer service.

User Testing 90

User Testing Feedback Software Data Visualization Customer Feedback 90

Userpilot

FEBRUARY 28, 2023

Faster adoption also improves the onboarding experience and reduces customer churn. Use onboarding checklists to prompt users to discover and try relevant features for their specific use case and stage in the user journey. They can then tailor the onboarding experience to fit the use case. What is user adoption?

Analytic Tools 91

Analytic Tools Feedback Software User Testing Data Visualization 91

Userpilot

OCTOBER 5, 2021

How do they compare to metrics ? A metric is a different level of data tracking – use these to help you understand health metrics. All key performance indicators are metrics, but not all metrics are KPIs. Keeping something static (like keeping a metric at a particular number) is not a key result.

Onboarding KPIs 145

Onboarding KPIs Analytic Tools KPI Customer Experience 145

Userpilot

MAY 31, 2023

Not sure how to measure product adoption or what metrics to track? In this article, we’ll explore how to measure product adoption and twelve key metrics that can provide valuable insights into product adoption. Tracking these metrics is easiest with a digital adoption and product analytics tool. What is product adoption?

Onboarding KPIs 91

Onboarding KPIs Data Visualization Analytic Tools Customer Experience 91

Userpilot

AUGUST 30, 2023

Time to resolution is a critical customer service metric that can make or break your customer support’s reputation. You may resolve customer issues and reduce resolution time by: Offering onboarding guidance for new users to equip them early for smoother navigation. Onboarding checklist in Userpilot.

Customer Experience 92

Customer Experience Onboarding KPIs User Testing Customer Feedback 92

Userpilot

JANUARY 14, 2022

Other engagement metrics like retention rate , churn rate , NPS score , feature usage , and activation rate are required to understand your users better. Personalized onboarding for each customer segment creates meaningful user experiences and helps users reach their goals. What are the most important user engagement metrics to track?

Analytic Tools 95

Analytic Tools Data Visualization Feedback Software Customer Feedback 95

Userpilot

MARCH 10, 2022

In this article, we’ll look at the key retention metrics and what tactics you can use to improve retention. User retention is a metric that tells you how many users keep returning to your product over a given period. Together with user retention rate, there are 4 other metrics that give you a holistic view of your retention.

Feedback Software 97

Feedback Software Analytic Tools Customer Experience Customer Feedback 97

Userpilot

DECEMBER 13, 2021

In this blog, we’ll explain why, and how you can get more of your users adopting your product – becoming long-term, stable, and profitable customers. As well as harnessing these forces, you should promote product adoption by removing friction from user onboarding processes and driving users as quickly as possible to activate.

Research Software 97

Research Software Feedback Software User Testing Customer Experience 97