Userpilot

JULY 19, 2021

A Customer Engagement Platform (CEP) is an example of a tech solution that can help you achieve a great customer experience. In this article, we look at how Customer Engagement Platforms benefit SaaS companies. Customer engagement platforms help Saas companies engage with users better hence higher customer success and happiness.

Analytic Tools 98

Analytic Tools Research Software Reporting Tools Customer Communications 98

Userpilot

APRIL 6, 2023

A powerful AI tool can be the perfect companion to your customer success platform. In the past few months, SaaS companies have been struggling with budgetary and staffing constraints caused by the broader economic uncertainty in the tech industry. As a result, efficiency has become a key priority for any SaaS company.

Data Visualization 97

Data Visualization Analytic Tools Research Software Customer Experience 97

Userpilot

JANUARY 21, 2021

Product walkthroughs are a bit of a specialty for us here at Userpilot , so we’ve collected together our five favorite tools for 2021 and put them to the test. Appcues goes into 2021 with much-improved functionality that lets you build genuinely interactive walkthroughs at last. They’ll be out of date! Source: demio.com.

Analytic Tools 86

Analytic Tools Feedback Software Reporting Tools Data Visualization 86

Userpilot

JULY 14, 2021

There are plenty of all these blogs “15 alternatives to {Brand Name} that are equally good” that are…plain wrong. Because we’re just a different kind of onboarding tool! ?????. It’s also more difficult to use for user onboarding, doesn't offer checklists or resource center. Look – why not just be honest?

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 105

Userpilot

FEBRUARY 16, 2022

You can improve your product KPIs by putting an emphasis on onboarding , focusing on user experience and UI, and replicating power users’ behaviors to convert less-engaged cohorts. Product performance benchmarks exist because they help you identify ways to make your product better in a highly-competitive SaaS market.

Onboarding KPIs 97

Onboarding KPIs Data Visualization Product Research Customer Experience 97

Userpilot

JULY 26, 2021

Have you, like me, ever wondered how it’s possible to try so many SaaS products for free? In this ultimate guide for product growth, we’ll walk you through everything you need to know about product-led growth and how to implement it for your SaaS. It’s because of something called product-led growth (or product growth for short.).

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs User Testing 98

Userpilot

DECEMBER 22, 2021

Interestingly – they seem completely different from the product trends we’ve identified for 2021 – including Product Led Growth , the rise of a Growth Product Management Role, chatbots, or gamification. What will be the biggest Product Trends in 2022? Product Trends 2022 – The Year of Data.

Analytic Tools 141

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 141

Userpilot

JULY 15, 2021

Good user onboarding for SaaS is part science, part art. Given how closely onboarding relates to important metrics like activation and retention, it’s essential to get it right. In this ultimate guide, you’ll find all our top tips for onboarding in one place, including: A definition of onboarding.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs User Testing 98

Userpilot

SEPTEMBER 1, 2021

Looking for some SaaS Product Marketing examples you could implement to drive growth for your product ? There are some best practices you need to follow when it comes to a SaaS marketing strategy that works – it's not enough to simply copy-paste what other SaaS companies are doing. What is SaaS product marketing?

Feedback Software 95

Feedback Software Research Software User Testing Customer Feedback 95

Userpilot

FEBRUARY 4, 2022

If you ask any sales rep, they’ll all tell you the same thing: the SaaS sales process is absolutely grueling! Today, we’re going to walk you through the top techniques you should implement into your SaaS sales strategy. SaaS sales can be broken down into three models: self-service, transactional, and enterprise.

Feedback Software 98

Feedback Software Research Software Reporting Tools Onboarding KPIs 98

Userpilot

AUGUST 31, 2021

What, how, and where you communicate the latest changes for your SaaS can be a massive source of user engagement. Let's dive into how to craft amazing release notes that not only engage your existing users but also attract new users to your SaaS. UiPath uses a Table of Contents to improve the navigation within their release notes.

Feedback Software 98

Feedback Software Analytic Tools User Testing Data Visualization 98

Userpilot

OCTOBER 8, 2021

If you want to take your SaaS company's MRR to the next level , it might be time for you to investigate the subject of product growth platforms. By turning your product itself into a viral sales engine, these platforms take the pressure off traditional sales and marketing departments — and, of course, their associated budgets.

Analytic Tools 97

Analytic Tools Research Software Data Visualization Product Research 97

Userpilot

SEPTEMBER 15, 2021

Are you concerned about end-user engagement in your SaaS product? Engaged customers are the driving force of a SaaS business. They trigger product-led growth and help SaaS businesses achieve new milestones. Personalizing the onboarding process enhances engagement. What is user engagement in SaaS?

Feedback Software 91

Feedback Software User Testing Customer Feedback Customer Experience 91

Userpilot

AUGUST 3, 2022

Customers move through multiple channels and platforms while interacting with your brand. It aligns every message with your customer’s needs. The emotional marketing strategy uses emotions to increase the memorability and virality of a message. A message that resonates with your audience also sets you apart from your competitors.

Research Software 98

Research Software Feedback Software Messaging Reporting Tools 98

Userpilot

JULY 9, 2021

What are the best product management books to add to your 2021 reading list? Product-Led Onboarding by Ramli John and Wes Bush is a new book about how to implement user onboarding for the ultimate customer retention. New in – Best New Product Management Books in 2021. Recruiting users for discovery interviews.

Books 98

Books Research Software Feedback Software Analytic Tools 98

Userpilot

NOVEMBER 1, 2021

If you've ever heard the term "user onboarding " and felt confused as to what it meant, you're not alone. Here at Userpilot , we regularly talk to hundreds of SaaS companies about their onboarding across the whole user journey. Allow us to share our understanding of user onboarding with you.

Onboarding KPIs 97

Onboarding KPIs Analytic Tools Customer Experience Customer Feedback 97

Intercom, Inc.

APRIL 29, 2021

Striking that balance is of the utmost importance to Joei Chan , Director of Content at the e-learning platform 360Learning. On her very first day as Director of Content at 360Learning, she starred as the lead of Onboarding Joei, an original, unscripted docu-series that followed her onboarding experience during her first 90 days.

Marketing 118

Marketing Onboarding KPIs B2B Feedback Software 118

Userpilot

JULY 12, 2021

Data is the engine for SaaS, but without data analytics tools , your SaaS team will not be able to make sense of the data. The right set of SaaS analytics tools can help you generate actionable insights that fuel strategic decisions. But how do you ensure you’re picking the right tools?

Analytic Tools 98

Analytic Tools Data Visualization Research Software Feedback Software 98

Userpilot

SEPTEMBER 23, 2021

Most SaaS companies know that new user onboarding is important, but hardly any of them really nail it. Perhaps that’s because onboarding is a complex process, involving the education of each new user so that they’re satisfied on an individual level with the value they receive from your business.

Analytic Tools 93

Analytic Tools Onboarding KPIs Customer Experience User Testing 93

Userpilot

JANUARY 27, 2021

How important is the ease of use for the success of your SaaS company? Pawel Banhegyi asked 98 SaaS businesses a bunch of questions that revealed why you should make the ease of use and good, intuitive UX an absolute priority! Is the ease of use a crucial factor when making a decision on purchasing SaaS? How much does it matter?

Research Software 106

Research Software Feedback Software User Testing Data Visualization 106

Userpilot

NOVEMBER 17, 2021

A bootstrapped company led by a technical founder with no business background isn’t the typical description of a successful 8+ figure Saas business. Several recognitions, including The Economic Times Startup Award as the 2021 Bootstrap Champ. Yet, Saravana Kumar used this exact formula to build Kovai.co. 2,000+ customers.

Customer Experience 95

Customer Experience User Friction Enterprise Document 95

Userpilot

JANUARY 11, 2022

Have you ever been through Slack onboarding? I went through it recently as part of a new project I’m working on and was blown away by how instructive Slack’s onboarding process is. So let’s look at Slack’s onboarding as a case study and see what other SaaS businesses can glean from it.

Customer Experience 98

Customer Experience Data Visualization Product Research Messaging 98

Userpilot

OCTOBER 19, 2021

Said every product manager and product marketing manager currently working in SaaS ever ??????! Implement as many of the customer retention strategies and tactics outlined in this 2021 Ultimate Guide as you can! In SaaS, customer retention is the sum of all activities a business undertakes to keep its users.

Feedback Software 94

Feedback Software Analytic Tools User Testing Customer Feedback 94

Userpilot

JULY 27, 2021

Onboarding UX patterns might just be the unsung hero of the SaaS world. But what are the must-have onboarding UX patterns to build an effective interactive walkthrough ? Onboarding UX patterns come in 3 varieties: annotated UX, embedded UX, and dedicated UX. Onboarding UX Pattern Categories. Embedded UX patterns.

UX 98

UX Customer Experience Data Visualization User Testing 98

Userpilot

NOVEMBER 22, 2021

In this article, we’re going to go over the benefits of each approach as well as explore how using both free trials and demos can benefit most SaaS companies. Free trials are only effective when you have a good onboarding process to go with them. But how do you decide which approach is more effective? Let’s get started!

Demo 98

Demo Feedback Software User Testing Customer Experience 98

Userpilot

SEPTEMBER 21, 2021

If you’re not someone with a background in web development, figuring out the right modal UI design for your SaaS can be quite a headache. We will share modal design best practices with you, based on hundreds of discussions with other SaaS companies. In the SaaS world, they are most often used to create welcome screens.

Feedback Software 94

Feedback Software Customer Experience Customer Feedback User Testing 94

Userpilot

SEPTEMBER 8, 2021

Product tours are an essential way to onboard users in your app. Yet, all too often, SaaS businesses see their customers not completing the product tour, or even churning during the onboarding stage. What are product tours used for in SaaS? Secondary onboarding. Let's get into it.

Analytic Tools 94

Analytic Tools Feedback Software Onboarding KPIs Software Review 94

Userpilot

APRIL 30, 2021

If you’re looking to scale up your SaaS business , you may have considered hiring a marketing agency. But how do you go about selecting a marketing agency for your SaaS business? The key elements of SaaS marketing. What is important when choosing a SaaS marketing agency? Best SaaS Marketing Agencies. Conclusion.

Research Software 98

Research Software Marketing Technical Advisors Customer Experience 98

Userpilot

MAY 5, 2021

When you first hear the term onboarding workflow software, you might think, what is a workflow? Onboarding workflow software gives you those steps without having to spend thousands of dollars on developing that experience in-house. What is Onboarding Workflow Software? Why is having an onboarding workflow so important?

Analytic Tools 52

Analytic Tools Onboarding KPIs Data Visualization Customer Experience 52

Userpilot

JULY 13, 2021

Most SaaS businesses recognize that interactive walkthroughs are a helpful onboarding tool , but few use them correctly. In this article, we’ve put all our insights from building walkthroughs with thousands of SaaS companies in one place. Userpilot onboarding checklist. What are interactive walkthroughs used for in SaaS?

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience Data Visualization 98

Userpilot

APRIL 27, 2021

Companies need a stack of SaaS onboarding tools to create personalized experiences and bring users to their “Aha! They needed a combination of their own product for personalized video onboarding, Intercom for email automation, a tool for customer segmentation, and another tool to measure the results. What Is User Onboarding?

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Userpilot

SEPTEMBER 6, 2021

Fortunately, in 2021, there are tools that can help even the least technical of product people build tooltips without code. Common use cases for tooltips include product tours , secondary onboarding , and upsells. Common use cases for tooltips include product tours , secondary onboarding , and upsells. Secondary onboarding.

Onboarding KPIs 93

Onboarding KPIs User Testing Customer Experience UX 93

Userpilot

FEBRUARY 17, 2021

Wondering what the best product conferences of 2021 are? When: February 17-19, 2021 Where: Virtual Who: Professionals from ActiveCampaign, Goldman Sachs, Sound United, Product School, Oneschool, Fever Labs, Codete, Microsoft, and many more! UXDX APAC 2021. Source: uxdx.com/apac/2021. Table of contents.

Research Software 98

Research Software User Testing Product Research Analytic Tools 98

Userpilot

JULY 20, 2021

The best SaaS teams in the world are using one simple and proven process as a guiding light : customer research. Let’s walk you through the steps we follow in order to gather these valuable findings before translating them into a custom-made growth strategy for SaaS companies. A whole new world was revealed right before my eyes.

User Testing 105

User Testing Research Software Feedback Software Product Research 105

Userpilot

AUGUST 24, 2021

You keep hearing that self-service support in SaaS is a must. Utilize in-app marketing elements to keep your self-serve onboarding process contextual. What is self-service support in SaaS? Why is self-service support important for SaaS? But how does it help your business and where should you start implementing it?

Research Software 98

Research Software Feedback Software Reporting Tools Customer Experience 98

Userpilot

JULY 18, 2022

In SaaS, customer loyalty is extremely important, but it takes time to achieve. So, let’s see how customer data analytics can help you improve loyalty and drive retention for your SaaS business. In SaaS, customer loyalty is a qualitative measure of how likely your customers are to make repeat purchases.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Customer Experience 98

Userpilot

APRIL 10, 2021

The larger your SaaS empire becomes, the more likely this is to be the case. Or show them all the same features during secondary onboarding. Why is Customer Segmentation important for SaaS? For now, let’s examine the question of: Why is Customer Segmentation important for SaaS? Source: me.me.

Analytic Tools 98

Analytic Tools Customer Experience Research Software User Testing 98