Userpilot

APRIL 14, 2022

In this article, we’re going to do a deep dive into the Airtable onboarding experience and how you can recreate it for your users. The example we’ll explore from Airtable is primarily focused on app user onboarding. The example we’ll explore from Airtable is primarily focused on app user onboarding.

Customer Experience 96

Customer Experience Analytic Tools Customer Feedback Data Visualization 96

Userpilot

MARCH 7, 2022

To take us through the topic of growing a SaaS business and the bumpy road to success, we interviewed Micha? Sadowski is the founder and CEO of Brand24 , a social media monitoring solution that provides instant access to brand mentions across social, news, blogs, and more. Watch all Product Heroes episodes here. How it started.

Analytic Tools 131

Analytic Tools Data Visualization Reporting Tools Technical Review 131

Userpilot

JANUARY 8, 2024

Personalize your campaigns. This is particularly important in SaaS, where the CAC payback period is anything from a few months to over one year. With the right customer acquisition strategies, you can convert potential customers to paying users and set the stage for turning them into long-term loyal users. This article shows you how.

Analytic Tools 103

Analytic Tools Research Software Feedback Software Customer Experience 103

Userpilot

JULY 31, 2023

Everybody in SaaS knows it’s relatively easy to attract users. 13 customer retention strategies for increasing the customer lifetime value: Use customer data to personalize the onboarding process. Implement an onboarding checklist to drive activation. Looking to power up your retention marketing strategy?

Feedback Software 95

Feedback Software Analytic Tools Data Visualization Customer Feedback 95

Userpilot

JANUARY 26, 2023

Wondering how to run a successful SaaS onboarding process to make sure you are setting users up for success from the start? It’s a no-brainer that a solid onboarding workflow is crucial to the success of any product-led company. During onboarding, you have the opportunity to make a lasting impression on your customers.

Analytic Tools 97

Analytic Tools Feedback Software Customer Experience Data Visualization 97

Userpilot

JUNE 15, 2021

UX or CS teams who are trying to improve their SaaS user onboarding experience often ask us: Which software companies have the best user onboarding experiences? When it comes to onboarding a new user, the experience must be obsessively aligned with providing that first moment of value. . Productboard. StoryChief.

Feedback Software 145

Feedback Software Customer Experience User Testing Customer Feedback 145

Userpilot

JUNE 19, 2023

What factors should you consider when choosing a SaaS learning management system to support your customers and employees? TL;DR A SaaS learning management system (LMS) is a cloud-based solution for delivering educational experiences. To see how Userpilot can help you onboard and educate your customers, book the demo!

Analytic Tools 91

Analytic Tools Feedback Software Reporting Tools Systems Review 91

Userpilot

FEBRUARY 7, 2023

Helping your users to experience value should be your primary objective as a SaaS owner or a product manager: creating an onboarding tutorial can be one of the most effective tools to help you get the job done. Get it right, and you’ll transform the user onboarding experience for your customers. What is user onboarding?

Research Software 92

Research Software Onboarding KPIs Data Visualization Customer Experience 92

Userpilot

JULY 11, 2023

We’ll also share and summarize 12 videos so you can get into user onboarding, customer service, and retention—right now. TL;DR The best customer experience videos about user onboarding include: A Userpilot video about SaaS onboarding (with an AI-generated avatar). Malewicz’s take on mobile onboarding screens.

Customer Experience 82

Customer Experience Customer Feedback Feedback Software User Testing 82

Userpilot

OCTOBER 31, 2023

Types of free trial models in SaaS: opt-in and opt-out free trials, freemium , free trial after a demo, and free trial with gamified extensions. What’s a free trial in SaaS? Some SaaS companies also offer paid trials , asking users to pay a small fee to test the product. Trials can be tricky. There’s also the cost implication.

Feedback Software 85

Feedback Software Research Software User Testing Onboarding KPIs 85

Userpilot

JUNE 3, 2022

As the market gets more competitive, SaaS companies are increasingly relying on product-led marketing strategies to gain traction. We’ve compiled a list of the best resources to get you started – from tools and blogs to courses. Trying to find the best product marketing resources for 2022? You’re in luck.

Research Software 93

Research Software Analytic Tools Feedback Software Data Visualization 93

Userpilot

DECEMBER 19, 2022

Understanding your users and their journey stages will help you create flows tailored to the various SaaS onboarding phases. Today’s article is going to discuss the onboarding phases and their importance for product adoption. Benefits of the SaaS user onboarding process: Improved retention. Minimized time to value.

Analytic Tools 96

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 96

Userpilot

JULY 27, 2023

Confused about trying to understand SaaS roles? SaaS companies have many moving parts, and it can be difficult to determine who does what. TL;DR SaaS, or “Software as a Service,” is a business model that delivers centrally hosted software to subscribers over the internet. What is a SaaS business model?

Research Software 96

Research Software Feedback Software Analytic Tools Onboarding KPIs 96

Userpilot

JANUARY 9, 2023

The onboarding screen is a vital part of your product design. Similarly, a subpar onboarding screen only gives you bad reps and may end up repelling customers. In this article, you’ll learn: The key role and benefits of onboarding screens. The main difference between onboarding on mobile and doing it for web apps.

Customer Experience 93

Customer Experience Analytic Tools Research Software Data Visualization 93

Userpilot

MAY 16, 2023

Looking to implement the top customer engagement trends in 2023 for your SaaS business? This article has compiled the top 13 SaaS customer engagement trends you should follow in 2023 to help you navigate the emerging trends. Hyper-personalization uses real-time data to provide more contextual experiences and build loyal customers.

Analytic Tools 97

Analytic Tools Feedback Software Research Software Data Visualization 97

Userpilot

NOVEMBER 24, 2022

This article examines the RACE framework: what it is, why you should use it, and how to implement it in your SaaS. Segment users and personalize their onboarding experience according to their JTBD. For instance, you could add a demo link to your blog post or service page to encourage them to take the next step.

Feedback Software 97

Feedback Software Analytic Tools Framework Onboarding KPIs 97

Userpilot

AUGUST 10, 2023

What are some user onboarding best practices? What’s user onboarding in the first place? User onboarding best practices for SaaS – Yaakov Carno. TL;DR User onboarding is the process of introducing users to a new product. Onboarding starts before users sign up for the product. What is user onboarding?

Onboarding KPIs 80

Onboarding KPIs Customer Experience User Testing User Friction 80

Userpilot

OCTOBER 30, 2022

Proven strategies to grow retention in SaaS: Refine the onboarding experience. Use gamification to make onboarding engaging. Put personalization to work. One common example of customer retention is hyper-personalization. Tired of churn and want to drive retention for your brand? Don’t neglect it.

Feedback Software 91

Feedback Software Data Visualization Customer Communications Customer Experience 91

Userpilot

DECEMBER 3, 2022

What role does customer lifecycle management play in SaaS? In this blog post, we’ll explore five stages of the customer lifecycle in detail and offer tips on how to boost engagement at each one. The customer lifecycle in SaaS consists of 5 stages: reach, acquisition, conversion , retention, and loyalty.

Feedback Software 95

Feedback Software Analytic Tools Data Visualization Customer Feedback 95

Userpilot

NOVEMBER 19, 2022

Curious how effective engagement through segmentation and personalization can contribute to your product growth ? By dividing your users into segments and then personalizing the experience for each group, you can create frictionless customer experiences. What is personalization? " moment faster. What is segmentation?

Feedback Software 96

Feedback Software User Testing Customer Experience Customer Feedback 96

Userpilot

FEBRUARY 4, 2022

What does product personalization mean for SaaS businesses? You’ve heard building personalized onboarding experiences can increase product activation and impact product engagement. In this article, I’ll talk about how you can build personalized experiences for your SaaS product the right way.

Data Visualization 96

Data Visualization User Testing Customer Experience Product Research 96

Userpilot

APRIL 29, 2022

Wondering what the value gap is and how it affects your SaaS product? In today’s article, we’ll be talking about the value gap in SaaS, how to identify it, and the tools and techniques you can use to close this gap. You can tailor in-app onboarding to make it more personal. What is the value gap in SaaS?

Analytic Tools 96

Analytic Tools Data Visualization Customer Experience Customer Feedback 96

Gainsight

DECEMBER 10, 2018

Before you say, “ thank u, next ” to 2018, check out Gainsight’s top blog posts, webinars, and resources of 2018. Top 5 Customer Success Blog Posts of 2018. Click here to read the blog. Click here to read the blog. This blog post covers the six metrics every Customer Success professional needs to know.

Webinar 71

Webinar Blog Customer Experience Customer Feedback 71

Userpilot

JUNE 8, 2023

As a result, you get the key that opens the door to a treasure of product growth insights for your SaaS business. Entity data contains personally identifiable information (PII) to identify individuals or entities. SaaS businesses collect this relevant information upon user signup. Why should you collect event data?

Feedback Software 88

Feedback Software Analytic Tools Data Visualization Events 88

Userpilot

MARCH 23, 2023

What are the reasons for customer churn in SaaS? As a SaaS company, your ultimate goal is to retain customers and keep them happy with your product. Reducing churn is critical for SaaS because it cuts back customer acquisition costs and increases customer retention. Why is preventing churn critical for SaaS?

Feedback Software 95

Feedback Software Research Software User Testing Customer Experience 95

Userpilot

JULY 4, 2022

Why should you adopt a customer-led growth strategy in your SaaS? In this article, we’ll be discussing the customer-led growth strategy, why it is so effective, and how you can implement it in SaaS companies. Five steps to implementing the customer-led strategy in SaaS companies. Simplify the onboarding process.

Feedback Software 117

Feedback Software Analytic Tools Customer Feedback Customer Experience 117

Userpilot

JANUARY 27, 2023

As a SaaS product manager , how do you give users a chance to experience your product value? So why not look at our 15 B2B SaaS free trial best practices that will help you boost your conversion rates? Personalize minimum viable onboarding and product experience for each user segment based on the objectives.

Feedback Software 95

Feedback Software Analytic Tools B2B Data Visualization 95

Userpilot

MAY 26, 2022

Customer engagement is a key factor in SaaS growth. In this blog post, you’ll learn exactly what a proactive engagement strategy is, its benefits, and how you can create one. Next is to segment users based on their needs so you can deliver a personalized experience to each. What is proactive engagement in SaaS?

Customer Experience 96

Customer Experience User Testing Customer Feedback Feedback Software 96

Userpilot

JUNE 22, 2023

A good customer churn rate is 3% or less for SaaS companies. To reduce churn rate , you can follow practical tactics like: Personalize customer experience from the start by tailoring onboarding and in-app guidance. Implement onboarding checklists to drive users to the activation point. What is a good customer churn rate?

Data Visualization 89

Data Visualization Feedback Software Analytic Tools Customer Experience 89

Userpilot

AUGUST 18, 2022

How can interactive walkthroughs help users get the most out of your product or service from the initial onboarding ? In this article, we’re going to explore what an interactive walkthrough is, dive into some practical industry examples, and unpack how you can create similar experiences in your own SaaS. Ready to dive in?

Customer Experience 94

Customer Experience User Testing Data Visualization Construction 94

Userpilot

FEBRUARY 26, 2024

In addition to identifying friction in the user journey, SaaS organizations can use marketing funnel analysis to forecast business performance and determine the optimal trial period length. Why should you conduct it? And how to do it with available product analytics solutions? Let's get right into it! Book the demo!

Analytic Tools 96

Analytic Tools Data Visualization Feedback Software Research Software 96

Userpilot

OCTOBER 31, 2023

Onboarding is vitally important for any SaaS owner or product manager. Taking users through your product or service using an onboarding call is a pretty standard part of the customer onboarding process. In this blog, we’ll explore the differences between the two methods – and when it makes sense to use both.

Feedback Software 92

Feedback Software Customer Experience User Testing Customer Feedback 92

Userpilot

FEBRUARY 15, 2023

Are you in the process of implementing in-app onboarding and looking for successful product tour examples for inspiration? We’ll cover what a product tour is, and how they fit into the onboarding process, then get straight into some examples, and finally explore the best product tour software tool for the job. Let’s do it!

Feedback Software 92

Feedback Software Analytic Tools Onboarding KPIs User Testing 92

Userpilot

MAY 31, 2023

By leveraging AI-powered solutions, SaaS companies can unlock a myriad of opportunities to enhance customer satisfaction, engagement , and overall user experience. In this article we’ll look at 10 ways to leverage AI in SaaS, specifically focusing on how it can revolutionize business processes and improve the customer experience.

Analytic Tools 84

Analytic Tools Feedback Software Customer Experience Artificial Inteligence 84

Userpilot

MAY 6, 2022

In an increasingly competitive marketplace, video onboarding is increasingly becoming a vital tool for SaaS product managers. It’s one of the most engaging ways to win the battle for user attention – whether that’s attracting new customers, or to support employee onboarding. What is an onboarding video?

Customer Experience 96

Customer Experience User Testing Embedded Analytics Data Visualization 96

Userpilot

MARCH 14, 2023

In SaaS, user segmentation is more granular than customer segmentation : customers are accounts and users are individuals within an account. In SaaS, user segmentation is more granular than customer segmentation : customers are accounts and users are individuals within an account. In SaaS, there are free, trial, and paid users.

Analytic Tools 94

Analytic Tools User Testing Customer Feedback Feedback Software 94

Userpilot

FEBRUARY 3, 2023

The customer onboarding lifecycle is the ongoing process of educating users on your product and helping them achieve success with it. In SaaS, onboarding is the key to not only converting free users into paid customers but also driving long-term loyalty. Point users to key actions with onboarding checklists.

Onboarding KPIs 97

Onboarding KPIs Customer Experience User Testing Customer Feedback 97