Gainsight

DECEMBER 10, 2018

Before you say, “ thank u, next ” to 2018, check out Gainsight’s top blog posts, webinars, and resources of 2018. Top 5 Customer Success Blog Posts of 2018. CSM & Product’ Is the New ‘Sales & Marketing’. You can’t have a business without a product and you can’t maintain a customer base without Customer Success.

Webinar 71

Webinar Blog Customer Experience Customer Feedback 71

Userpilot

APRIL 3, 2024

Wondering how to create a resource center for your SaaS product? A resource center is a central hub of resources that helps your customers solve problems and learn more about your product. TL;DR A resource center provides tailored content to aid users in problem-solving your product. Then, you’ve come to the right place!

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Userpilot

MARCH 27, 2024

The secondary navigation of your website or application can make or break product engagement —that’s how essential it is. TL;DR Secondary navigation refers to UI elements that guide users to additional information that may not be of primary importance but is still necessary for a comprehensive user experience.

Feedback Software 105

Feedback Software Research Software Data Visualization Product Research 105

Userpilot

FEBRUARY 25, 2024

Funnel analysis examples can help product managers find the missing puzzle pieces to improve user journeys. Create data-driven product roadmaps. Try Userpilot and Take Your Product Experience to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is funnel analysis? Identify friction areas.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

MAY 18, 2022

Pendo is a great digital adoption tool , and its Feedback module can cost you quite a bit. Businesses use Pendo Feedback to collect and prioritize product requests. Pendo Feedback focuses on feature requests, while Pendo Polls are microsurveys triggered during product tours. Pendo can help you: understand product analytics.

Feedback Software 98

Feedback Software User Testing Customer Feedback Analytic Tools 98

Userpilot

JANUARY 14, 2023

It also highlights successful customer education programs to guide your customer education strategy. Successful customer education programs to consider: Using tailored contextual tooltips and onboarding checklists to show new users around your product and help them get the most out of it. What is a customer education program?

Customer Experience 98

Customer Experience Feedback Software Education Customer Feedback 98

Userpilot

JULY 31, 2023

In this article, we discuss Pendo’s use cases, main features, pricing, limitations, and how it can help your product grow. TL;DR Pendo is a product growth platform for product , marketing , customer success , and UX design teams. Roadmaps are a new Pendo feature for communicating and sharing product vision.

Data Visualization 97

Data Visualization Analytic Tools Feedback Software Reporting Tools 97

Userpilot

MARCH 11, 2022

To help you in your first 90 days on the job, we’ve compiled a collection of some of the best product management resources. The collection includes our favorite conferences, podcasts, blogs, books, newsletters, courses, and Slack groups for product managers. o get the sponge mode on and dive in!

Analytic Tools 98

Analytic Tools Data Visualization Research Software Feedback Software 98

Userpilot

OCTOBER 20, 2022

Are you looking to increase product adoption levels across your product but unsure how to begin? User onboarding is the process of familiarizing new users with your product and guiding them throughout their journey. Why is customer onboarding important for a SaaS product? Let’s get started!

Onboarding KPIs 98

Onboarding KPIs Customer Experience Data Visualization Certifications 98

Userpilot

APRIL 10, 2024

TL;DR A knowledge base is a centralized library that offers access to helpful information about a product or service. Your knowledge base should include articles, FAQs, checklists, video tutorials , links to customer support agents, product releases, and feedback widgets. It eliminates guesswork or confusion and ensures consistency.

Feedback Software 103

Feedback Software Analytic Tools Research Software Data Visualization 103

Userpilot

APRIL 14, 2023

Which of the currently available digital adoption platforms is the best choice for product, marketing, and customer success teams in 2023? If you’re looking for a new adoption tool or thinking of switching, there are plenty of great choices out there. What is a digital adoption platform? Book the demo!

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

Userpilot

JUNE 3, 2022

Trying to find the best product marketing resources for 2022? As the market gets more competitive, SaaS companies are increasingly relying on product-led marketing strategies to gain traction. Therefore, as a product marketer, you need to continually update your skills to remain relevant in a constantly changing industry.

Research Software 98

Research Software Analytic Tools Feedback Software Data Visualization 98

Userpilot

DECEMBER 1, 2021

When working with SaaS products, a constant task you’ll find yourself obsessed with is how to increase user adoption. User adoption is how you measure how much of your product the user is regularly using. To improve user adoption, you must consider every part of the customer journey. What is user adoption?

Feedback Software 98

Feedback Software Customer Experience User Testing Onboarding KPIs 98

Userpilot

MAY 21, 2023

In our guide, we discuss; The importance of features releases The stages of a successful release Best practices for each of these stages We also mention how Userpilot can help your product team orchestrate your feature releases. Feature releases make products more useful and valuable for users. Let’s get right to it!

Onboarding KPIs 97

Onboarding KPIs Feedback Software User Testing Product Research 97

Userpilot

FEBRUARY 28, 2023

Which are the best user adoption strategies for driving growth in SaaS? In this article, we cover 14 actionable strategies and discuss how using product analytics can help enhance the success of each one. TL;DR User adoption happens when users learn how to use a product and discover its value.

Analytic Tools 98

Analytic Tools Feedback Software User Testing Data Visualization 98

Userpilot

MARCH 6, 2024

How do you create a robust product funnel for your SaaS? We also explain: How product funnel differs from marketing and sales funnels. Why it is important for your product management efforts. The typical stages in a product funnel are Awareness, Interest, Consideration, Purchase, Retention , and Loyalty. Book the demo!

Analytic Tools 104

Analytic Tools Data Visualization Research Software Onboarding KPIs 104

Userpilot

MARCH 9, 2023

We also have a look at a couple of alternative tools that might give product managers more bang for their buck. TL;DR Pendo Free is the free plan offered by a well-known product adoption platform. The plan gives users access to product analytics. The free plan doesn’t include experimentation to test your guides.

Data Visualization 98

Data Visualization Software Review Analytic Tools Feedback Software 98

Userpilot

JUNE 9, 2023

So let’s check out some ways of segmenting onboarding messages to tailor product communication to individual needs. Tracking product milestones, such as user activation and adoption, lets you see how customers advance in the user journey. Moreover, you can gather feedback on their initial experience with your product.

Messaging 94

Messaging Feedback Software Product Research Customer Feedback 94

Userpilot

JUNE 29, 2023

This comprehensive guide will enable proactive product managers to figure out exactly how to craft documentation that will help users solve their problems and delight them. TL;DR User documentation describes any kind of helpful material intended for the user of a product. But great documentation doesn’t happen by accident.

Document 98

Document Analytic Tools Feedback Software User Testing 98

Userpilot

MAY 3, 2023

TL;DR Pendo onboarding is a set of features you can use to help your users experience product value and become competent users. Pendo analytics enables you to track user engagement with onboarding guides as well as their impact on the product and business goals. Here’s a step-by-step guide on how to put it in motion.

Onboarding KPIs 98

Onboarding KPIs Software Review Analytic Tools Data Visualization 98

The Product Coalition

JUNE 30, 2021

In this blog post, I will share the step-by-step guide to building an online marketplace. I hope that with guide the process of development of a marketplace will become clearer for you. I’d recommend that you take the cue from Etsy and concentrate on offering a particular product category aimed at a specific audience.

Feedback Software 154

Feedback Software Customer Experience Data Visualization User Testing 154

Userpilot

JANUARY 29, 2023

What do good product experience examples have in common? In the era of unprecedented customer power, good customer experience is the key to successful product growth. This article considers what product experience is. Good product experience is a key part of the product-led growth approach.

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience Data Visualization 98

Userpilot

NOVEMBER 22, 2022

How can your product marketing team ensure you create the right content to help customers get value? With a customer education strategy, you create content or create courses that show customers how to get the most value from your product. Use tooltips to increase product adoption by contextually showing users new features.

Education 98

Education User Testing Customer Feedback Customer Experience 98

Userpilot

DECEMBER 19, 2022

This is essential because your customers aren’t all the same; their needs change as they progress through your product. Today’s article is going to discuss the onboarding phases and their importance for product adoption. Your customers chose your product because they believe it can help solve their problems.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 98

Userpilot

NOVEMBER 16, 2022

This short guide will show you user onboarding strategies that cut to the chase, reduce time to value and lead to retention. You’ll also see how to reduce friction and drive product stickiness, among other things. Customer onboarding is proactively guiding and nurturing new users through your product.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Customer Feedback 98

Userpilot

MAY 22, 2023

Every successful product manager understands the importance of learning how to build customer loyalty. Segment users based on their in-app activity, JTBDs, and product usage data. Use interactive walkthroughs to show users how your product works and introduce them to new features.

Customer Experience 96

Customer Experience User Testing Feedback Software Customer Feedback 96

Userpilot

FEBRUARY 21, 2022

If you’re a savvy SaaS owner, chances are you’ll have heard about interactive user guides. All product managers want to delight and engage their customers. An interactive user guide is a set of functionality helping customers understand how to use your product. What is an interactive user guide?

Feedback Software 98

Feedback Software User Testing Customer Experience Onboarding KPIs 98

Userpilot

DECEMBER 3, 2021

Google’s HEART framework has been designed to enhance product experience at every stage of the user journey. Let’s go over how you can leverage the HEART framework to improve your SaaS product. The HEART framework consists of five categories – happiness, engagement , adoption , retention , and task success.

Research Software 98

Research Software Analytic Tools Feedback Software Product Research 98

Userpilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. But how does user adoption impact your business? Here are four steps for building a user adoption strategy: Do customer research and create user personas.

Analytic Tools 97

Analytic Tools Feedback Software Research Software Data Visualization 97

Userpilot

DECEMBER 19, 2023

In this article, we will go over the responsibilities of a SaaS account manager and share tried-and-true strategies they can implement to drive product growth. Introduce interactive walkthroughs and adoption tooltips to increase engagement. An account manager now has to do much more than just look at the finance side of things.

Feedback Software 103

Feedback Software Analytic Tools Product Research User Friction 103

Userpilot

OCTOBER 10, 2022

Are you having trouble deciding on what feature adoption metrics you should choose to measure the success of the new feature? In this article, we’ll cover the key metrics you need to develop an informed feature adoption strategy and discuss how you can improve them. Userpilot and Appcues are the top two feature adoption software.

Onboarding KPIs 97

Onboarding KPIs Feedback Software Analytic Tools Research Software 97

Userpilot

APRIL 30, 2022

Product-led vs sales-led growth? This is a decision you and your product team will have to make at some point in your go-to-market strategy to drive growth. It lets you shape your product, customer experiences, and sales process in the very best way. What is product-led growth in SaaS? Let’s get started!

Feedback Software 105

Feedback Software User Testing Customer Feedback Customer Experience 105

Userpilot

APRIL 28, 2023

Any product manager should understand the power of a product adoption framework as it can transform their ability to help users get value from their product and achieve their goals. A user has reached ‘adoption’ when they start paying for your services. Ready to get started? Ready to get started?

Analytic Tools 98

Analytic Tools Feedback Software Framework Onboarding KPIs 98

Userpilot

DECEMBER 13, 2021

What is a product adoption process? Many SaaS businesses confuse adoption with user acquisition. In this blog, we’ll explain why, and how you can get more of your users adopting your product – becoming long-term, stable, and profitable customers. That is, they need to promote product adoption.

Research Software 98

Research Software Feedback Software User Testing Customer Experience 98

Userpilot

JULY 25, 2022

Customer onboarding challenges are something every SaaS owner or product manager will face at some stage of their career. In this simple guide, we’re going to start by exploring the most common customer onboarding challenges faced throughout the industry… And break down the tactics you can use to tackle them.

Feedback Software 98

Feedback Software Onboarding KPIs Analytic Tools User Testing 98

Userpilot

NOVEMBER 15, 2021

In this blog post, we’re going to break down the pros and cons of using UserGuiding as an onboarding and engagement tool for SaaS and give you the best alternatives that may fit your specific needs and use cases. That said, it's not that agile digital adoption platform as one might expect. Feature adoption. User onboarding.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Onboarding KPIs 98

Userpilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. But how does user adoption impact your business? Here are four steps for building a user adoption strategy: Do customer research and create user personas.

Analytic Tools 91

Analytic Tools Feedback Software Research Software Data Visualization 91