Userpilot

DECEMBER 20, 2022

How can you use marketing funnel KPIs to ensure success at every stage of the funnel? SaaS business models depend on repeat purchases to grow revenue and meet profit goals. Key awareness stage KPIs are ad clicks, blog post views, and SEO rankings. What are the stages of the SaaS marketing funnel? Conversion stage.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Customer Satisfaction 98

Userpilot

MARCH 17, 2024

Are you tracking SaaS metrics without knowing how to make the analytics process easier? 10 analytics dashboard examples for SaaS Dashboards are built for different aspects of your business, such as feature usage , customer journey, and digital marketing. In this article, we’ll discuss 10 analytics dashboard examples.

Data Visualization 95

Data Visualization Analytic Tools Feedback Software Dashboard 95

Userpilot

JANUARY 19, 2023

You need to have a solid understanding of key quantitative metrics if you want to focus on and improve essential aspects of SaaS businesses like success measurement and customer retention. Quantitative metrics help SaaS companies measure key performance indicators (KPIs) , improve customer satisfaction , and boost revenue.

Onboarding KPIs 98

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 98

Userpilot

JANUARY 31, 2023

Do you want to track product launch success with relevant KPIs and metrics but don’t know where to start? TL;DR Product launch in SaaS refers to bringing a new or upgraded product to the market. A successful product launch helps SaaS companies establish themselves in the market, increase brand awareness, and drive more revenue.

Onboarding KPIs 97

Onboarding KPIs Product launches Analytic Tools Feedback Software 97

Userpilot

OCTOBER 4, 2022

UX KPIs, or user experience key performance indicators, are essential numerical data points that are used to track, measure, and compare the experience users have with your SaaS product. UX KPIs are of two types: behavioral (what your users do) and attitudinal (how your users feel and what they say).

Analytic Tools 105

Analytic Tools Research Software Feedback Software Data Visualization 105

Userpilot

MARCH 31, 2023

What user onboarding metrics should you track if you want to evaluate your onboarding processes? We all know that successful onboarding is especially important for SaaS companies since they depend on a subscription-based business model. What is the user onboarding process? Customer onboarding process.

Onboarding KPIs 91

Onboarding KPIs Analytic Tools Data Visualization Embedded Analytics 91

Userpilot

FEBRUARY 4, 2023

Then, set key performance indicators (KPIs) to keep track of what you’re measuring. Set KPIs that will keep you on track – these can be UX KPIs , retention KPIs , customer experience KPIs , etc. What KPIs you choose will depend on what type of SaaS you have. Set goals to track KPIs.

Analytic Tools 98

Analytic Tools Data Visualization Customer Experience User Testing 98

Intercom, Inc.

APRIL 29, 2021

On her very first day as Director of Content at 360Learning, she starred as the lead of Onboarding Joei, an original, unscripted docu-series that followed her onboarding experience during her first 90 days. Blog articles, podcasts, ebooks, and videos have been the bread and butter for content marketers for a long time now.

Marketing 118

Marketing Onboarding KPIs B2B Feedback Software 118

Userpilot

SEPTEMBER 28, 2022

SaaS products are becoming increasingly data-driven which makes it critical to evaluate product growth using the right metrics. The product management KPIs and metrics offer a huge pool of data that you can analyze to find patterns in consumer behavior and any underlying issues inside your product. Customer Acquisition Cost (CAC).

Onboarding KPIs 87

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 87

Userpilot

FEBRUARY 21, 2022

What does a successful SaaS product launch look like? What are the pre-launch and post-launch steps (hint: user onboarding is a part of this)? A successful SaaS product launch campaign consists of three stages: the pre-launch stage, the launch stage, and the post-launch stage. The post-launch phase is all about user onboarding.

Research Software 98

Research Software Feedback Software Onboarding KPIs Product launches 98

Userpilot

OCTOBER 30, 2022

Proven strategies to grow retention in SaaS: Refine the onboarding experience. Use gamification to make onboarding engaging. Hyper-personalization is just one of the many customer retention examples that truly makes a difference for SaaS companies. Proven strategies to drive retention in SaaS. Acquisition ?

Feedback Software 96

Feedback Software Data Visualization Customer Communications Customer Experience 96

Userpilot

JANUARY 30, 2023

Product adoption is crucial for the success of SaaS companies because it secures users to be long-term customers. Using onboarding checklists to help users reach activation as soon as possible, like Userpilot. Adding interactive walkthroughs to make the onboarding process more engaging, like Kommunicate.

User Testing 96

User Testing Feedback Software Research Software Onboarding KPIs 96

Userpilot

MARCH 2, 2022

Wondering how you can leverage SaaS OKRs to drive success in your business? So, let’s see how you can implement SaaS OKRs successfully to track progress towards these goals and drive product growth. What are OKRs in SaaS? The SaaS OKR framework allows you to set critical goals for your business. OKRs example.

Feedback Software 105

Feedback Software Onboarding KPIs Reporting Tools Product Research 105

Userpilot

OCTOBER 1, 2022

Software adoption is crucial to the success of SaaS companies because it secures users to be long-term customers. A SaaS business model relies on recurring revenue from retained users, so if adoption fails, the whole business model fails as well. In SaaS, the median user growth is 4%, while the median activation rate is 17%.

Feedback Software 98

Feedback Software Research Software User Testing Onboarding KPIs 98

Userpilot

MAY 17, 2021

Are you tracking the right Product Marketing KPIs? In this article we’ll be going over a list of essential product marketing KPIs to track at each stage of the User Journey. In this article we’ll be going over a list of essential product marketing KPIs to track at each stage of the User Journey. What is Product Marketing?

Onboarding KPIs 98

Onboarding KPIs Analytic Tools Feedback Software Product Marketing 98

Userpilot

APRIL 23, 2023

Do you know which product health metrics to track to achieve long-term success for your SaaS business? Product onboarding engagement rate measures the percentage of newly engaged users who actively complete the onboarding process. Product onboarding engagement rate It’s not enough to just have a great onboarding flow.

Onboarding KPIs 91

Onboarding KPIs Analytic Tools Feedback Software Customer Experience 91

Userpilot

APRIL 18, 2023

In SaaS, customer success is needed to ensure that your customers achieve their desired outcomes with your product and become loyal advocates for your brand. In this article, we’ll show you how to build an effective customer success strategy that drives SaaS growth. Introduce yourself with an onboarding video after signing up.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience User Testing 98

Userpilot

MARCH 23, 2023

The SaaS world is filled with product growth analytics and metrics that span the entire customer lifecycle. Every department in a SaaS company should be aligned with ongoing marketing campaigns and active sales funnels. With how long and complex the SaaS customer journey is, every bit of sales data or support tidbits can be invaluable.

Analytic Tools 97

Analytic Tools Data Visualization Customer Experience Reporting Tools 97

Userpilot

AUGUST 23, 2022

Support KPIs: First response time, resolution rate, effort score, user satisfaction. Customer success KPIs : Lifetime value, customer retention, churn, upsell and cross-sell rate, NPS. But it’s something to consider, especially in this competitive SaaS space. Consider building one for your SaaS.

Customer Experience 92

Customer Experience Feedback Software Customer Feedback User Testing 92

Userpilot

MARCH 31, 2023

In this article, we will go through analytics and metrics, their examples, and how you can analyze metrics to drive growth for your SaaS business. Some analytics categories in SaaS are the journey , experience , engagement , behavior , retention , and loyalty analytics. What are metrics in SaaS? What are analytics in SaaS?

Data Visualization 97

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 97

Userpilot

OCTOBER 4, 2022

Driving activation is a critically important skill for SaaS owners and product managers: in this article, we’re going to explore the most effective activation strategies for driving growth and engagement. Minimum viable onboarding is an effective way of helping your customers start achieving their product goals and objectives sooner.

User Testing 95

User Testing Customer Experience Customer Feedback Data Visualization 95

Gainsight

DECEMBER 27, 2019

With 2020 just around the corner, now is the perfect time to catch up on Gainsight’s top product experience blog posts of 2019. Top 10 Product Experience Blog Posts of 2019. Gainsight CEO Nick Mehta sits down with Ajay Agarwal , Partner at Bain Capital Ventures, to discuss which KPIs should be the focus of your next board deck. “If

Customer Experience 97

Customer Experience Article Feedback Software Analytic Tools 97

Userpilot

JULY 23, 2023

Define and monitor the following KPIs: Customer acquisition cost , Customer Lifetime Value to Customer Acquisition Cost ratio , monthly recurring revenue , retention rate , organic search traffic, and return on ad spend. Analyzing sales performance and KPIs to provide insights to the GTM team and company leadership.

Research Software 87

Research Software Data Visualization User Testing Marketing 87

Userpilot

OCTOBER 29, 2020

What should be the KPIs of a Product Marketer? In addition, in a lot of product companies the emerging role of Product Marketer will also be responsible for marketing inside the product – and will have new user activation, feature adoption and engagement, as well as user retention as their KPIs.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs Product Marketing 98

Userpilot

JUNE 3, 2022

Giving users a great first impression is critically important, so defining an effective SaaS onboarding funnel has got to be a priority for any product manager. In this article, we’re going to dig deep into the world of customer onboarding. Next, you’ll want to analyze how your onboarding funnel is working.

Analytic Tools 97

Analytic Tools Onboarding KPIs Research Software Feedback Software 97

Userpilot

JULY 14, 2022

Getting user onboarding right is critically important for any SaaS: in this article, we’re going to explore the powerful concept of minimum viable onboarding. We’ll start by looking at what user onboarding is, then look at why minimal viable onboarding is valuable, and finally how to implement it in your product.

Customer Experience 95

Customer Experience Analytic Tools Customer Feedback Data Visualization 95

Userpilot

SEPTEMBER 5, 2021

Marketing SaaS products is different from traditional product marketing as it uses the product itself as the main driver of acquisition through trial and freemium models. Marketing SaaS products is different – it uses the product itself as the main driver of acquisition through trial and freemium models.

Feedback Software 97

Feedback Software Analytic Tools Research Software Software Review 97

Userpilot

MARCH 8, 2022

There are some well-known names as well as new faces on the list, from all over the world – together with their LinkedIn profiles and medium blogs, so you can follow their journeys and insightful posts yourself. You can follow her insights from her professional career on her Medium blog. CEO of Product Labs.

Technical Advisors 115

Technical Advisors Product Research Analytic Tools User Testing 115

Userpilot

JULY 6, 2021

Is a SaaS product growth strategy essential to a modern business’s survival? What SaaS product growth strategies can you implement to get there? That's exactly what we'll cover in this article: what is a SaaS product growth strategy and what are the main growth strategy types. What is a SaaS product growth strategy?

Feedback Software 98

Feedback Software Research Software Analytic Tools Onboarding KPIs 98

Userpilot

FEBRUARY 4, 2023

Need an example of strategic initiatives so you can implement them in your SaaS business? In this article, we dive deep into strategic initiatives, their purposes and types, and how you can use them to improve your SaaS business. But you should be cautious not to confuse it with key performance indicators (KPIs).

Feedback Software 97

Feedback Software Analytic Tools Research Software Product Research 97

Userpilot

MAY 3, 2023

Is Pendo onboarding functionality any good? We look at the onboarding features Pendo offers, how to use them, and their pros and cons. TL;DR Pendo onboarding is a set of features you can use to help your users experience product value and become competent users. What is Pendo Onboarding? What is it? Read on to find out!

Onboarding KPIs 98

Onboarding KPIs Software Review Analytic Tools Data Visualization 98

Userpilot

DECEMBER 19, 2022

Customer acquisition costs, retention /churn rates, net promoter scores, and monthly recurring revenue growth are the main KPIs you can use to measure your B2B marketing performance. The most common B2B SaaS metrics are: Customer acquisition cost. cancel their SaaS subscription). Measure and analyze what matters. Churn rate.

B2B 105

B2B User Testing Research Software Analytic Tools 105

Userpilot

JANUARY 18, 2023

With so many product marketing strategies floating around the SaaS world, it can be hard to identify the right one. Simplifying the onboarding experience , personalizing the journey based on the JTBD, and optimizing in-app messaging can all boost your product-led growth rate. What does PLG stand for in marketing?

Analytic Tools 97

Analytic Tools Feedback Software Onboarding KPIs Marketing 97

Userpilot

JULY 17, 2023

How to choose the right product team structure for your SaaS? The responsibilities of product teams include facilitating product discovery , launches and releases , customer onboarding , feature adoption, and account expansion. In structure by metrics, different teams work to improve different KPIs.

Analytic Tools 94

Analytic Tools Feedback Software Research Software Product Research 94

Userpilot

JUNE 28, 2022

Are you wondering what customer experience KPIs and metrics you should track? Choosing the right KPIs can make all the difference when it comes to retaining your customers in the SaaS business. By using these KPIs, you can calculate how quickly you lose customers, their lifetime value, and their overall health scores.

Customer Experience 52

Customer Experience Feedback Software Analytic Tools Onboarding KPIs 52

Userpilot

APRIL 23, 2021

But it’s an absolutely critical step for any SaaS strategy. Then, I’ll go a bit deeper and look into 10 user persona examples for 3 SaaS tools, to showcase how products with several different use cases can have dramatically different personas. SaaS User Persona Example -Userpilot: Product Manager 2. Source UXPressia.

Analytic Tools 98

Analytic Tools Feedback Software Research Software User Testing 98

Userpilot

NOVEMBER 16, 2022

Looking to build a customer onboarding strategy from scratch or plan on reworking an existing framework? This short guide will show you user onboarding strategies that cut to the chase, reduce time to value and lead to retention. We’ll show you how to create onboarding goals and what to prioritize in the onboarding process.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Customer Feedback 98