Userpilot

MARCH 21, 2023

For any SaaS owner or product manager, understanding your customers’ daily lives and the user tasks they need to complete to achieve their goals is vital. TL;DR User tasks are the clearly defined steps a user needs to complete in order to solve their problems and tackle their jobs to be done. Let’s get straight into it!

User Testing 97

User Testing Research Software Customer Experience Data Visualization 97

Userpilot

JANUARY 9, 2023

Every good product marketer knows; the only thing better than acquiring new customers is retaining existing customers. Personalization is a three-step process that begins with data collection from multiple sources, continues with user segmentation , and ends with actions taken to engage each segment. Collect data from multiple sources.

Feedback Software 98

Feedback Software Analytic Tools Research Software Customer Experience 98

The Product Cafe

SEPTEMBER 12, 2023

Hello, all you product-loving folks! 💜 Welcome to this week's edition of Product Café, your weekly cup of coffee for everything product management, startups, AI, and more. Is Product Coaching Your Next Calling? Is Product Coaching Your Next Calling? Plan Your Launch Wisely: Tuesdays at 12:01 a.m.

User Testing 52

User Testing Customer Feedback Product Research Feedback Software 52

Userpilot

DECEMBER 1, 2021

When working with SaaS products, a constant task you’ll find yourself obsessed with is how to increase user adoption. User adoption is how you measure how much of your product the user is regularly using. The more features they use, the more value they get from your product, and the higher retention and user adoption rate.

Feedback Software 98

Feedback Software Customer Experience User Testing Onboarding KPIs 98

Userpilot

NOVEMBER 22, 2022

How can your product marketing team ensure you create the right content to help customers get value? The seven-step process to create an effective customer education strategy. With a customer education strategy, you create content or create courses that show customers how to get the most value from your product.

Education 98

Education User Testing Customer Feedback Customer Experience 98

Userpilot

JUNE 11, 2021

Onboarding checklists are a game changer when it comes to getting SaaS users to the activation point. And creating your own reusable onboarding checklist template allows your product team to be more agile by leveraging the power of checklists throughout the user journey – without calling your devs for help.

User Testing 98

User Testing Customer Experience Product Research Agile 98

Userpilot

MAY 3, 2023

TL;DR Pendo onboarding is a set of features you can use to help your users experience product value and become competent users. Finally, create and launch your flows. To onboard users, you can use a range of UX patterns : tooltips , lightboxes, banners , walkthroughs , and checklists. Make sure to track their effectiveness.

Onboarding KPIs 98

Onboarding KPIs Software Review Analytic Tools Data Visualization 98

Userpilot

APRIL 27, 2022

Product launch metrics can be easily overlooked while you become busy with product development, marketing efforts, and launch timeline. A Harvard Business School study found that a staggering 95 % of around 30,000 newly launched products fail. What is a product launch in SaaS?

Onboarding KPIs 98

Onboarding KPIs Product launches Analytic Tools Feedback Software 98

Userpilot

JULY 14, 2022

We’ll start by looking at what user onboarding is, then look at why minimal viable onboarding is valuable, and finally how to implement it in your product. Minimum viable onboarding doesn’t just mean launching a basic product tour (long-winded, not targeted, not engaging). Ready to get started? Let’s dive in!

Customer Experience 98

Customer Experience Analytic Tools Customer Feedback Data Visualization 98

Userpilot

JUNE 28, 2023

Sked Social tripled its conversion rate with an onboarding checklist. Kontentino increased user activation by 10% with an interactive walkthrough + onboarding checklist. Kommunicate drives sales-less product adoption through product experiments and tracking adoption rates with Userpilot.

Onboarding KPIs 97

Onboarding KPIs Feedback Software User Testing Analytic Tools 97

Userpilot

JUNE 9, 2023

So let’s check out some ways of segmenting onboarding messages to tailor product communication to individual needs. Tracking product milestones, such as user activation and adoption, lets you see how customers advance in the user journey. You can also create multiple types of microsurveys to collect customer feedback.

Messaging 94

Messaging Feedback Software Product Research Customer Feedback 94

Userpilot

OCTOBER 4, 2022

Driving activation is a critically important skill for SaaS owners and product managers: in this article, we’re going to explore the most effective activation strategies for driving growth and engagement. Minimum viable onboarding is an effective way of helping your customers start achieving their product goals and objectives sooner.

User Testing 98

User Testing Customer Experience Customer Feedback Data Visualization 98

Userpilot

OCTOBER 10, 2022

Is your product marketing strategy lacking inspiration? How about some product marketing examples? In this article, we consider 10 SaaS product marketing examples. How did their product marketing strategy put their audience first? Loom uses onboarding checklists to encourage users to get fully activated.

Feedback Software 98

Feedback Software Research Software Product Research User Testing 98

Userpilot

DECEMBER 6, 2022

Figuring out how to get users to part with their hard-earned cash and actually pay for your product is a big challenge. It could be product trial onboarding that helps you figure out how to solve it. A product trial is an aspect of a product-led growth strategy: using the product itself to attract and convert new customers.

Feedback Software 98

Feedback Software Analytic Tools Customer Feedback Customer Experience 98

Userpilot

JUNE 5, 2023

What is a product-market fit survey ? TL;DR The product-market fit (PMF) survey helps a business measure if its product meets market demand and if it’s good enough that users are ready to pay for it. If the PMF score is above 40, you’ve achieved the product-market fit. What is a product-market fit survey?

Product Research 98

Product Research User Testing Data Visualization Analytic Tools 98

Userpilot

FEBRUARY 28, 2023

In this article, we cover 14 actionable strategies and discuss how using product analytics can help enhance the success of each one. TL;DR User adoption happens when users learn how to use a product and discover its value. An effective adoption strategy involves setting goals, implementing product education , and measuring success.

Analytic Tools 98

Analytic Tools Feedback Software User Testing Data Visualization 98

Userpilot

FEBRUARY 1, 2022

Appcues features include most used user onboarding UI patterns such as flows, NPS, and checklists that best product adoption tools on the market provide. Appcues is an onboarding software that’s been on the market for quite some time, mostly known for the ability to create product tours using an intuitive UI.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Userpilot

NOVEMBER 19, 2021

To get access to Appcues onboarding checklists you will need to pay $10548 upfront (that’s $849/month paid annually). In this article we talk about Appuces and its checklist limitations and also cover some of the best alternatives that offer better value for money. What are Appcues onboarding checklists? Who is Appcues?

Customer Experience 98

Customer Experience Enterprise Dashboard Banking 98

Userpilot

APRIL 6, 2022

How do you make your first-time user experience (FTUE) so good that people want to keep using your product to meet their needs? Every product marketer should answer this question before rolling out their product. The first-time user experience (FTUE) is the very first impression your product leaves on a new user.

Customer Experience 111

Customer Experience Feedback Software User Testing Customer Feedback 111

Userpilot

JUNE 19, 2023

TL;DR Cohort retention analysis tracks how distinct groups of users engage with the product over a period of time. Acquisition cohorts divide users based on when they started using the product. Tracking product usage of retained users over time enables teams to identify successful user behaviors. Let’s look into them in detail.

Data Visualization 98

Data Visualization Analytic Tools Customer Experience Customer Feedback 98

Userpilot

AUGUST 18, 2022

How can interactive walkthroughs help users get the most out of your product or service from the initial onboarding ? An onboarding process describes the activities and flows that help users get value out of your product or SaaS. Product tours are a common feature in the onboarding program of many SaaS companies.

Customer Experience 98

Customer Experience User Testing Data Visualization Construction 98

Userpilot

FEBRUARY 7, 2023

Helping your users to experience value should be your primary objective as a SaaS owner or a product manager: creating an onboarding tutorial can be one of the most effective tools to help you get the job done. User onboarding is a critical concept to grasp for any professional product person. What is user onboarding?

Research Software 98

Research Software Onboarding KPIs Data Visualization Customer Experience 98

Userpilot

DECEMBER 3, 2022

In this blog post, we’ll explore five stages of the customer lifecycle in detail and offer tips on how to boost engagement at each one. Read on to uncover product growth insights ! The customer lifecycle refers to the steps a customer progresses when considering, purchasing, using, and maintaining loyalty to a product or service.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Customer Feedback 98

Userpilot

MARCH 9, 2022

Product communication through in-app messaging is crucial, as it can influence user behavior or promote a new feature. Onboarding checklists and other types of in-app messages can reduce the time between a user signing up and them having their AHA moment. Retention: ensuring that users continue to engage with your product long-term.

Feedback Software 98

Feedback Software Messaging Customer Feedback Customer Experience 98

Userpilot

MAY 16, 2022

Product-led onboarding is something of a revolution in the SaaS industry. In this article, we’re going to break down what product-led onboarding is and how product teams can implement it effectively to drive customer success. That’s a surefire sign of a product-led company. What is product-led onboarding?

User Testing 98

User Testing Customer Feedback Customer Experience Feedback Software 98

Userpilot

MARCH 31, 2023

15% is a good free trial conversion rate for SaaS products. Here’s how to create a successful free-to-paid strategy: Prioritize top features in your free trials based on product usage data. Use checklists to prompt users to complete key actions and offer in-app guidance to help them achieve success.

Feedback Software 98

Feedback Software Onboarding KPIs Strategy Customer Experience 98

Userpilot

APRIL 8, 2022

Let’s have a look at how the two products stack against each other. Appcues is a great product experience tool that you can use to onboard users with product tours. The checklist builder in Userpilot offers greater theme customization; you can also trigger more action tasks than in Appcues, and localize them.

Analytic Tools 98

Analytic Tools Data Visualization Software Review Customer Experience 98

Userpilot

NOVEMBER 16, 2022

How do you effectively implement B2B marketing automation into your existing product marketing activities? To automate product adoption, use onboarding checklists that show users essential onboarding steps to complete. Automatically create onboarding videos with AI video production tools , like Synthesia.

Feedback Software 98

Feedback Software Analytic Tools B2B Embedded Analytics 98

Userpilot

JULY 27, 2023

Are you a results-driven product manager looking for the best product retention strategies for SaaS growth? Driving users toward activation with checklists. Launching customer retention programs that reward loyal customers. Then you are in the right place! Let’s get right into it! What is customer retention?

Product Research 97

Product Research Onboarding KPIs Customer Experience Data Visualization 97

Userpilot

JANUARY 31, 2022

If you’re a SaaS owner with a multi-platform product, you may be wondering what the difference between in-app notifications and push notifications is. A few examples would be alerts when a name message comes in, suspicious account activity, update announcements, feature launches, and incoming payments. Let’s get started!

Feedback Software 98

Feedback Software Onboarding KPIs Customer Feedback User Testing 98

Userpilot

NOVEMBER 21, 2022

The elusive search for the ideal beta tester is something many product managers will be familiar with. Beta testing is a term that describes a specific type of test activity: testing with actual users prior to launch. When releasing an entirely new product, launching a new feature , or before a big product update.

User Testing 98

User Testing Feedback Software Analytic Tools Research Software 98

Userpilot

FEBRUARY 24, 2023

Are you wondering if Appcues offers the right analytics functionality for your product? We also show you how it stacks against Userpilot analytics in case you’re considering alternative products as well. Appcues allows you to segment your users based on user properties, flow interactions, checklist engagement, and event completion.

Data Visualization 98

Data Visualization Analytic Tools Onboarding KPIs Software Review 98

Userpilot

JULY 14, 2021

There are plenty of all these blogs “15 alternatives to {Brand Name} that are equally good” that are…plain wrong. It’s also more difficult to use for user onboarding, doesn't offer checklists or resource center. Intercom offers literally just the simplest linear product tour + emails. Userpilot doesn’t offer that.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 105

Userpilot

MAY 30, 2022

In this article, we’re going to dig into the theory behind user onboarding , break down the different elements of the process, and explore best practices and techniques you can apply to your own product. User onboarding describes the process of getting new users familiar with a product or service. Ready to dive in?

Feedback Software 98

Feedback Software Research Software User Testing Customer Experience 98

Userpilot

APRIL 20, 2023

Improving product adoption is a pivotal part of any product manager’s job. To help with this, we’re going to unpack exactly what adoption is, break down the product adoption process, and show you techniques for boosting the adoption rate. What is product adoption? Why is measuring product adoption important?

Analytic Tools 95

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 95

Userpilot

APRIL 14, 2023

Which of the currently available digital adoption platforms is the best choice for product, marketing, and customer success teams in 2023? TL;DR A digital adoption platform is a tool that helps organizations educate their users and employees to help them use the product more efficiently and effectively. moment and adopt the product.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

Userpilot

JANUARY 30, 2023

Product adoption is crucial for the success of SaaS companies because it secures users to be long-term customers. But what are some product adoption examples you can learn from? That's why we've compiled multiple examples of successful companies nailing product adoption across the entire user journey. Evaluation.

User Testing 98

User Testing Feedback Software Research Software Onboarding KPIs 98