Intercom, Inc.

DECEMBER 10, 2019

When you’re in the startup phase of a company, speed of shipping, and shipping uncomfortably early so you can learn what actually works, is essential for success. When you’re in the startup phase of a company, speed of shipping, and shipping uncomfortably early so you can learn what actually works, is essential for success.

Onboarding KPIs 281

Onboarding KPIs Framework Product Research User Testing 281

The Product Coalition

FEBRUARY 2, 2023

In this blog post, we’ll explore a 5-step product validation framework that can help you validate your product ideas and make informed decisions about which ones are worth pursuing. For example, the founders of Airbnb identified a problem when they struggled to pay their rent in San Francisco.

User Testing 141

User Testing Feedback Software Product Research Research Software 141

Userpilot

OCTOBER 5, 2021

How do they compare to metrics ? A metric is a different level of data tracking – use these to help you understand health metrics. All key performance indicators are metrics, but not all metrics are KPIs. Keeping something static (like keeping a metric at a particular number) is not a key result.

Onboarding KPIs 143

Onboarding KPIs Analytic Tools KPI Customer Experience 143

Usersnap

OCTOBER 3, 2023

Happiness Engagement Adoption Retention Task Success When should we use the HEART framework? How to use the HEART Framework – Practical Examples 1. The HEART framework is an acronym that stands for: Try Usersnap’ HEART template Happiness Engagement Adoption Retention Task Success. Happiness 2. Engagement 3.

Customer Experience 59

Customer Experience Customer Feedback User Experience User Testing 59

Lenny Rachitsky

APRIL 2, 2024

Even with our extremely successful marketing (and partially because of it), about 90% of our DAU growth comes when new learners hear about us from friends, family, teachers, coworkers, and others. An even more pronounced compound growth effect is seen in retention metrics. A great example for Duolingo was our leaderboards.

Analytic Tools 118

Analytic Tools Customer Experience Weak Development Team Data Visualization 118

Userpilot

MARCH 6, 2024

Key metrics to track at each stage. There are multiple product and marketing metrics to track at each stage of the funnel. For example, at the Retention stage, you could track the churn rate and CSAT. Regularly gather customer feedback, for example, via in-app surveys , to enhance their experience and retain them.

Analytic Tools 82

Analytic Tools Data Visualization Research Software Onboarding KPIs 82

Userpilot

JUNE 30, 2023

Track where most of your current customers come from or where similar products are successful. As you publish your content, track metrics like user engagement, conversion rates , or SEO performance to gauge how successful you’ve been in translating to the target audience’s native language.

Research Software 80

Research Software Analytic Tools User Testing Onboarding KPIs 80

Userpilot

MARCH 2, 2022

Wondering how you can leverage SaaS OKRs to drive success in your business? Much of product success depends on your marketing team but business decision-making and progress evaluation are crucial to keeping your company focused on the right path towards sustainable growth. Here are 2 examples of OKRs: real-world and business-based.

Feedback Software 100

Feedback Software Onboarding KPIs Reporting Tools Product Research 100

Userpilot

JUNE 1, 2022

Want to know how the goals-signals-metrics process can be used to create a better user experience? When you’re running a SaaS business, it’s important to define what goals, signals, and metrics you’ll be setting so that everyone in your team can be on the same page. What is the goals-signals-metrics process?

Onboarding KPIs 91

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 91

Userpilot

JUNE 30, 2022

Do you plan to design your product strategy around some examples of success metrics? For example, what is your customer retention rate this year compared to last year? As your strategies and objectives change, so should your success metrics. Success metrics are used to define business goals in numeric terms.

Onboarding KPIs 86

Onboarding KPIs Feedback Software Customer Experience Customer Feedback 86

Userpilot

JUNE 26, 2023

Want to track the different types of product metrics to get product growth insights ? Product metrics are critical for product growth managers to develop the right product strategies and drive continuous value for customers. However, it isn’t easy to choose the right product metrics from the many SaaS metrics available.

Onboarding KPIs 72

Onboarding KPIs Analytic Tools Data Visualization Customer Experience 72

Lenny Rachitsky

APRIL 4, 2024

Dharmesh is the keeper of HubSpot’s Culture Code, built ChatSpot (an AI chatbot built on top of HubSpot CRM) and a game called WordPlay (which grew to 16 million users), and also founded and writes for OnStartups , a top-ranking startup blog and community with more than 1M members. Listen now on Apple , Spotify , Overcast , and YouTube.

CTO 48

CTO Data Visualization Embedded Analytics Reporting Tools 48

Userpilot

JULY 9, 2023

Product usability makes a huge difference to the overall quality of the product and its chances for success in crowded markets. An example of good usability is a growth platform that enables product and customer success teams to quickly create quality microcopy thanks to an intuitive and easy-to-use AI-powered writing assistant.

User Testing 87

User Testing Customer Experience Customer Feedback Product Research 87

The Product Coalition

SEPTEMBER 5, 2022

Taken from Teresa Torres’ blog, ProductTalk.org The Opportunity Solution Tree is a framework that breaks Product outcomes into opportunity streams so that stakeholders have a better understanding of what you are proposing and can better help you prioritize. If you’re interested in the core material, check out her original blog post.

Product Research 112

Product Research Software Review Data Visualization User Testing 112

Userpilot

AUGUST 9, 2023

In this article, we’ll cover how to calculate retention rate, other key customer retention metrics, and how you can improve your retention rates. Other important customer retention metrics are revenue churn rate, Net Promoter Score , repeat purchase rate, and customer lifetime value. What is customer retention rate?

Customer Feedback 92

Customer Feedback Customer Experience User Testing Analytic Tools 92

Userpilot

DECEMBER 3, 2021

The HEART framework uses the right combination of user-centered metrics to deliver an enhanced user experience. The HEART framework consists of five categories – happiness, engagement , adoption , retention , and task success. Task success. The metric you choose would depend on the functionalities of your product.

Research Software 93

Research Software Analytic Tools Feedback Software Product Research 93

Userpilot

OCTOBER 4, 2022

These UX KPIs consist of real user monitoring metrics that can help you discover multiple user errors, deliver a better customer experience to your users, get valuable insights, and make decisions regarding UX design. UX KPIs vs UX metrics: What’s the difference? What are user experience (UX) KPIs?

Analytic Tools 98

Analytic Tools Research Software Feedback Software Data Visualization 98

Userpilot

JANUARY 14, 2023

What is product success? What can product managers do to improve their chances of building successful products? How can they measure that their product is on a path to success? Successful SaaS products satisfy user needs and realize organizational business goals. What is product success in SaaS? Book the demo!

Feedback Software 90

Feedback Software Research Software Product Research User Testing 90

Userpilot

AUGUST 2, 2023

TL;DR Data-driven email marketing relies on customer data insights to drive decisions to help increase email metrics. Analyze email metrics such as bounce and clickthrough rate to make improvements. Use benchmarks to set a standard for certain metrics and measure how changes make improvements.

Data Visualization 83

Data Visualization Analytic Tools Customer Experience User Testing 83

Userpilot

JULY 27, 2023

Customer Success Manager: This person is responsible for customer relationships and experience as well as acting as the voice of the customer. In large companies, the CSM also oversees other customer success roles. Much of the success here depends on how competent and motivated the CTO and their team is.

Research Software 92

Research Software Feedback Software Analytic Tools Onboarding KPIs 92

Userpilot

JULY 17, 2023

We also look at: Responsibilities of product teams Key roles you may want to include Different ways to structure your team Examples of different structures Let’s get right to it! TL;DR A product team structure describes how the business organizes experts from different roles and functions to deliver successful products.

Analytic Tools 81

Analytic Tools Feedback Software Research Software Product Research 81

Userpilot

MARCH 31, 2023

Analytics vs metrics – how do they differ from each other? Though both are important, analytics and metrics have distinct meanings and purposes in your data analytics process. In this article, we will go through analytics and metrics, their examples, and how you can analyze metrics to drive growth for your SaaS business.

Data Visualization 87

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 87

Userpilot

SEPTEMBER 12, 2022

So let’s dive into details and learn from examples of what customer touchpoints are. It may be reading articles on your blog, engaging with ads, leaving reviews, contacting the support team, and so on. Group customer touchpoints by using the Pirate metrics framework. SaaS Pirate Metrics framework. In short — AARRR.

Analytic Tools 92

Analytic Tools Feedback Software User Testing Customer Experience 92

Mixpanel

AUGUST 23, 2023

With our sales and billing data in P8, we have Boards set up for baseline monitoring of key business metrics. For example, anyone can quickly see average deal size across geographies, trends in “Contact Us” form completions, or new customer revenue. Note: This is an example dashboard, not real Mixpanel company data.

Data Visualization 52

Data Visualization Analytic Tools Customer Feedback Customer Experience 52

Userpilot

FEBRUARY 28, 2023

In this article, we cover 14 actionable strategies and discuss how using product analytics can help enhance the success of each one. Adoption is essential because it drives customer success and increases engagement. An effective adoption strategy involves setting goals, implementing product education , and measuring success.

Analytic Tools 83

Analytic Tools Feedback Software User Testing Data Visualization 83

Userpilot

AUGUST 2, 2023

A successful strategy helps improve conversions , drive retention and loyalty, and increase the customer lifetime value. Choose metrics to track the success of the engagement strategy. User persona example. Choose metrics to track the success of the engagement strategy The metrics are not end goals in themselves.

Feedback Software 77

Feedback Software User Testing Customer Experience User Friction 77

Userpilot

JUNE 2, 2023

Product adoption metrics tell you how well your platform is performing. In this article, we dived into 13 important adoption metrics to measure. 13 Key product adoption metrics and why they matter You regularly need to track several metrics to get a holistic understanding of how users are interacting with and adopting your platform.

Onboarding KPIs 78

Onboarding KPIs Analytic Tools Customer Experience Product Research 78

Userpilot

OCTOBER 30, 2022

CRR is the most common but not the only metric to measure the success of your customer retention strategy. Other metrics include customer churn rate , customer lifetime value, CSAT, etc. Customer success or customer support, which department should you focus on to drive retention? The short answer: both.

Feedback Software 84

Feedback Software Data Visualization Customer Communications Customer Experience 84

Userpilot

DECEMBER 12, 2022

Read on to learn how to choose the right engagement metrics for your dashboard and how to build one code-free. Customer loyalty and support metrics: customer retention rate, net promoter score, customer satisfaction score , customer effort score, etc. Before we get into it, it’s worth noting that the examples below are not universal.

Data Visualization 86

Data Visualization Onboarding KPIs Dashboard User Testing 86

The Product Coalition

JUNE 3, 2021

Check out the 10-minute video version of this blog post. The successes will accrue. And more success means more time, less stress, and ultimately a more meaningful life. This blog post maps mental models (now there’s meta for you). We’ve all seen the over-excited PM with his vanity metrics dashboard.

Feedback Software 170

Feedback Software Data Visualization Research Software User Testing 170

Gainsight

MARCH 1, 2024

In the dynamic landscape of Customer Success (CS), where relationships and outcomes intersect, the voices of female leaders are increasingly shaping the trajectory of the industry. In this blog, we asked four remarkable female leaders in CS about their predictions and foresight into the future of this pivotal field.

Data Visualization 59

Data Visualization Technical Review Customer Experience Customer Feedback 59

Userpilot

MARCH 25, 2024

Sentiment Analysis Examples. For example, after a customer completes a feedback form , you can invite them to an interview by triggering an in-app modal , giving them a chance to elaborate more on their experience. The metric provides a feel of your brand’s reputation before customers. Userpilot’s NPS dashboard.

Data Visualization 88

Data Visualization Feedback Software Analytic Tools Reporting Tools 88

Mixpanel

JANUARY 13, 2022

A real-world example. In a startup I worked with, we once saw a very big drop (40%) in the signup process (Signup form > Signup successful). I build a funnel of my basic user flow impacting my Focus metric (using the Funnel Trends view). Debugging in Mixpanel. As we can clearly see, we have a major drop on Dec 15th.

Data Visualization 120

Data Visualization Analytic Tools Customer Feedback User Testing 120

Userpilot

JANUARY 19, 2023

Do you want to measure your product’s success using quantitative metrics? You need to have a solid understanding of key quantitative metrics if you want to focus on and improve essential aspects of SaaS businesses like success measurement and customer retention. What are quantitative metrics?

Onboarding KPIs 93

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 93

Userpilot

MARCH 27, 2023

We start by looking at different kinds of analyses and the metrics to track and then explore some practical ways of using each of them to drive various product goals. Product analytics are used not only by the product team but also by the customer success and the marketing team, as well as UX designers and devs.

Analytic Tools 95

Analytic Tools Data Visualization Feedback Software Onboarding KPIs 95

Userpilot

FEBRUARY 4, 2023

The growth metrics you should be tracking. TL;DR Growth analytics looks at each pillar of growth and chooses the metrics that dictate product growth and revenue. Using growth metrics helps you make better decisions that are data-driven, reduces churn, and improves customer experience, and it helps you identify high-value cohorts.

Analytic Tools 91

Analytic Tools Data Visualization Customer Experience User Testing 91

Userpilot

OCTOBER 31, 2022

Looking for the right product engagement metrics to track and see how well users are interacting with your product? As a product manager, you need to track product engagement metrics as it allows you to measure user engagement and find ways to deliver more value to your daily active users. Ready to get started? Let’s go!

Onboarding KPIs 92

Onboarding KPIs Analytic Tools Strategy Customer Experience 92