Userpilot

JUNE 5, 2023

TL;DR The SaaS conversion funnel is a visual representation of your ideal customer journey from awareness to product adoption and revenue expansion. There are six stages of the funnel: Acquisition , Activation , Adoption , Retention , Referral , and Revenue (AAARRR); and, success is measured differently across each stage.

Analytic Tools 95

Analytic Tools Onboarding KPIs Data Visualization Customer Experience 95

Userpilot

DECEMBER 15, 2022

In this blog post, we’ll be discussing 11 examples of heatmaps to understand customer engagement better and create more enticing products. The upgrade page click map shows which features are driving users to upgrade from a basic plan to one of the higher tiers. Key feature adoption heat map. Scroll heat map example.

Data Visualization 98

Data Visualization Customer Feedback Analytic Tools User Testing 98

Userpilot

DECEMBER 15, 2022

What is a feature audit? Feature audit is a tool that PMs can use to evaluate how good features are at satisfying user needs. A typical feature audit is a graph with data about how many users engage with all the features and how often they do it. Such insights can help them avoid feature bloat.

Data Visualization 98

Data Visualization Feedback Software Analytic Tools Product Research 98

Userpilot

APRIL 13, 2022

All together, these three data types help you identify features customers interact with the most to refine the onboarding flow and get users to the “Aha!” UX click tracking helps you understand how users engage with your web app — what UX elements they find enticing, what part of a feature seems challenging to interact with, etc.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Customer Feedback 98

Userpilot

MAY 21, 2023

Delivering a successful feature release is no easy task. In our guide, we discuss; The importance of features releases The stages of a successful release Best practices for each of these stages We also mention how Userpilot can help your product team orchestrate your feature releases. Let’s get right to it!

Onboarding KPIs 97

Onboarding KPIs Feedback Software User Testing Product Research 97

Userpilot

SEPTEMBER 12, 2022

It may be reading articles on your blog, engaging with ads, leaving reviews, contacting the support team, and so on. Activation stage : Reaching the activation point, discovering a new feature, and asking for help or using a resource center. Users start digging down on your landing pages, blogs, etc. Revenue (Expansion).

Analytic Tools 98

Analytic Tools Feedback Software User Testing Customer Experience 98

Userpilot

MARCH 9, 2023

TL;DR Pendo Free is the free plan offered by a well-known product adoption platform. This includes unlimited no-code features and page tagging, user segmentation , and behavioral analytics. Pendo Free is simply the free version of the Pendo product adoption platform. The free plan offers unlimited page and feature tags.

Data Visualization 98

Data Visualization Software Review Analytic Tools Feedback Software 98

Userpilot

APRIL 23, 2023

Feature usage rate calculates the percentage of users repeatedly using important product features. The feature adoption rate represents the percentage of users who adopt a feature. The data will also be useful for prioritizing features requiring improvement. Formula – Feature usage rate.

Onboarding KPIs 97

Onboarding KPIs Analytic Tools Feedback Software Customer Experience 97

Userpilot

DECEMBER 31, 2022

Another way to track digital analytics is to tag UI elements and track how users engage with them. Userpilot is a product adoption tool with valuable features like segmentation, A/B testing, and real-time data tracking that help you meet customer needs. Track in-app feature usage and other customer interactions.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Reporting Tools 98

Userpilot

FEBRUARY 20, 2023

Pendo is a product adoption platform famous for high-quality analytics solutions. Userpilot is a digital adoption platform with advanced analytics tools , which is a good alternative to Pendo and Amplitude at a fraction of their price. Both Pendo and Amplitude offer advanced segmentation features that allow you to group users.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Reporting Tools 98

Userpilot

FEBRUARY 25, 2024

Accessibility features are making UX design more inclusive. More users are adopting micro-SaaS products for the specialized value and low cost that they offer. Similarly, here’s a trend analysis report showing feature usage trends among users. You can use feature tags to track key events and collect actionable data with ease.

Analytic Tools 105

Analytic Tools Data Visualization User Testing Reporting Tools 105

Userpilot

FEBRUARY 26, 2023

Renewal playbooks help customer success managers to improve customer retention and satisfaction, boost product adoption , and manage the renewal process more effectively. It’s a continuous process that spans the onboarding, adoption, retention, and expansion stages, each requiring a different approach to achieve success.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Customer Feedback 98

Userpilot

JANUARY 12, 2023

Use feature tags, Heatmaps, and NPS. User engagement metrics to track: product stickiness, user activation rate, and feature adoption rate. Drive feature discovery with contextual tooltips. Three ways to do it: Feature tagging. Tag different UI elements to see how users interact with them.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Customer Feedback 98

Userpilot

FEBRUARY 1, 2022

Appcues features include most used user onboarding UI patterns such as flows, NPS, and checklists that best product adoption tools on the market provide. But access to all Appcues features comes at a price. Appcues key features: Flows. Is that worth paying for? What is Appcues? Building a flow in Appcues.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Userpilot

MARCH 16, 2023

Userpilot offers the right value for money and has just the features you need to improve onboarding , analyze user feedback, and drive product growth. It offers a range of features, such as letting customers create custom onboarding flows, analyze product adoption metrics, and create interactive product tours.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Userpilot

SEPTEMBER 30, 2022

Product analytics is about collecting and analyzing user interactions across the product to understand what drives product adoption and long-term retention. It helps understand product engagement trends across different cohorts to find patterns, make informed decisions based on the data; and test new features and product experiences.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 98

Userpilot

JUNE 26, 2023

Product engagement metrics , such as the feature adoption rate, help you identify features with high/low engagement and personalize the onboarding to increase engagement. Product growth metrics, such as the expansion MRR rate, let you track the expansion and adoption of your product over time. Provide actionable insights.

Onboarding KPIs 96

Onboarding KPIs Analytic Tools Data Visualization Customer Experience 96

Userpilot

MARCH 15, 2023

When you track in-app product interactions, you measure how users engage with features. You learn what the most valuable features are to your users, as well as the most neglected. There are three main methods to track user activity – feature tagging, session recordings, and heat maps.

Analytic Tools 98

Analytic Tools Data Visualization Customer Experience Customer Feedback 98

Userpilot

MARCH 27, 2023

The flow also provides guidance on filling in the “experience” section for the job candidates: Uploading CV action is tracked by Userpilot with a feature tag (a code-free way of tracking the usage of different UI elements in-app).

Analytic Tools 98

Analytic Tools Research Software Data Visualization User Testing 98

Userpilot

MAY 3, 2023

There are many options out there on the market, but Userpilot is a powerful platform offering the perfect balance of features (analytics, in-app communication, and customer feedback) at an attractive price. Quantifiable, hard data on feature engagement, user behavior, and more. Adoption rate. Feature usage rate.

Analytic Tools 93

Analytic Tools Data Visualization Feedback Software User Testing 93

Userpilot

DECEMBER 12, 2022

By tracking the right metrics , your team can see what features customers love the most, identify friction points, pinpoint improvement areas, etc. CSAT surveys typically measure customer satisfaction after a meaningful interaction with a feature. There are many product growth and digital adoption tools you can use instead.

Data Visualization 98

Data Visualization Onboarding KPIs Dashboard User Testing 98

Userpilot

NOVEMBER 3, 2022

Some key behavioral metrics include activation rate, adoption rate, retention rate, churn rate, monthly recurring revenue, and referral rate. The 4 ways to monitor user behavior include tracking feature usage, setting custom goals, using heatmaps, and collecting user feedback via microsurveys. Feature usage. Adoption rate.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Customer Feedback 98

Userpilot

JANUARY 12, 2023

We’ve compiled an extensive list of tips and tricks to act on your customer data to improve customer brand loyalty and marketing strategy and drive account expansion and product adoption. Product usage behavior will help you identify least-engaged features to prompt their discovery with contextual tooltips.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Customer Feedback 98

Userpilot

MARCH 23, 2023

Reasons why customers churn: #1: Customers churn when there is a bad product-customer fit and your product’s features don’t align with their needs. Helps users adopt advanced features with a continuous onboarding process. Use in-app prompts , like tooltips and modals, to highlight those features. #5:

Feedback Software 98

Feedback Software Research Software User Testing Customer Experience 98

Userpilot

AUGUST 5, 2023

It is a valuable tool for identifying potential passive customers, as it offers visibility into user engagement, feature adoption , and product usage. Tagging specific features within your product will help you track how customers use different functionalities. Feature tag event data with Userpilot.

Data Visualization 98

Data Visualization Feedback Software Product Research Analytic Tools 98

Userpilot

APRIL 14, 2023

Which of the currently available digital adoption platforms is the best choice for product, marketing, and customer success teams in 2023? If you’re looking for a new adoption tool or thinking of switching, there are plenty of great choices out there. A good adoption solution requires an engagement layer for in-app guidance.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

Userpilot

FEBRUARY 24, 2023

To collect feedback on specific aspects of the product, trigger in-app surveys contextually , that is, at the moment when users engage with the feature. That’s why you should choose analytics tools that support tagging and analysis of qualitative responses. Next, use a framework like Cost of Delay to prioritize the features.

Product Research 98

Product Research Feedback Loop Feedback Software User Testing 98

Userpilot

OCTOBER 10, 2022

Are you having trouble deciding on what feature adoption metrics you should choose to measure the success of the new feature? In this article, we’ll cover the key metrics you need to develop an informed feature adoption strategy and discuss how you can improve them. What is feature adoption in SaaS?

Onboarding KPIs 97

Onboarding KPIs Feedback Software Analytic Tools Research Software 97

Userpilot

APRIL 7, 2023

Use session recordings , click tracking, feature usage , customer journey interactions, eye tracking, and cohort analysis to understand user behavior. Send voice-of-the-customer surveys like CSAT , CES , NPS , and feature surveys to collect and analyze customer feedback. The most critical features and functionalities of the product.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Research Software 98

Userpilot

APRIL 11, 2023

Using checklists and interactive walkthroughs to drive product adoption. Collecting feature requests to determine feature changes or identify new features to build. Userpilot provides features and tools that help companies focus on creating the right environment for customer success. Userpilot checklist.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization User Testing 98

Userpilot

DECEMBER 21, 2022

Key features to look for when shopping around for marketing tools. Here are the key features to look for in an analytics tool: segmentation, tracking capabilities, A/B testing , and data visualization with analytics dashboards. Hotjar is a marketing analytics tool with unique features like heatmaps , screen recordings, and more.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Research Software 98

Userpilot

AUGUST 10, 2023

A product adoption platform like Userpilot will enable you to create and trigger surveys contextually across the customer journey and tag responses to identify patterns. For instance, you could send a new feature NPS survey once and never bother collecting user feedback on that feature again. So, which should you go for?

Product Research 97

Product Research Feedback Software Analytic Tools Data Visualization 97

Userpilot

AUGUST 6, 2023

You can trigger automatic in-app messages contextually to improve feature discovery and provide in-app guidance. The starter plans aren’t usually enough for mid-size or enterprise-level businesses as they don’t provide the necessary features or have low usage limits. Which features does Userpilot offer?

Analytic Tools 98

Analytic Tools Feedback Software Research Software Data Visualization 98

Userpilot

MARCH 31, 2023

While it’s not possible for customer churn to be zero, you can always keep it at an acceptable level by adopting the right tactics. Customer satisfaction score : This measures how satisfied customers are with specific experiences, such as using new features or resolving support tickets.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Customer Feedback 98

Userpilot

FEBRUARY 26, 2023

In this in-depth review, we’ll explore the features, benefits, and limitations of Mixpanel Analytics and why you might need to find a better alternative for you. Mixpanel Analytics helps product managers track and analyze customer behavior and product usage with its powerful features. What is Mixpanel?

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Software Review 98

Userpilot

JUNE 6, 2023

Userpilot is a digital adoption platform with robust analytics, user feedback, and in-app engagement features. It analyzes product usage, engagement , and adoption in order to improve its functionality, usability , and overall user experience. Amplitude and Google Analytics are two product data analytics tools worth considering.

Data Visualization 88

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 88

Userpilot

OCTOBER 25, 2022

Minimum Viable Experience is crucial for product adoption, especially among the less adventurous adopter categories. Tracking product usage , like engagement with certain features, allows product managers to see which of them generate the most value for customers. Strategic product management must be based on data.

Product Research 98

Product Research User Testing Customer Feedback Research Software 98